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I enjoyed the view at the top of the mountain. If the weather conditions are right then star gazing in the middle of the night is great. Dog friendly and hiking trails for long walks. n/a
Spacious clean room. Beautiful grounds. Fantastic views. Incredibly creaky floors above us.
Great location in the middle of everything, but away from it all at the same time. Less than 5 minutes to Sedona or Upper Sedona, but, without the hub-bub and touristy stuff. Great views looking over Sedona to the Red Rocks. Upgrade to a rim view room, it is well worth it. Accomodations are a bit dated, mattress was so-so. But, the great location and fair prices more than made up for that.
The staff was extremely helpful.
This place was clean and amazing. It is now our place to stay in Sedona!
It was on a main road. Restaurants were close by. No ice machine,
Room was comfortable, shower and bathroom clean, room very clean. Nothing fancy, but we just needed a place to stay. Great location, easy to see from road. Would stay again.
For the price it was nice. Very clean and located in the middle of town. Small bathroom
First of all, Andy from the front desk was super accommodating, friendly, professional, and knowledgeable. She did a wonderful job making us feel welcome and helped us get the most out of our stay. The hotel provides awesome cruisers which I now know (after many years of visiting by car and foot) is the best way to get around the uptown/oak creek area of Sedona. The bed was super comfortable and the only thing that made me get up out of bed was the idea of the bike ride! The restaurant on the property had excellent margaritas, corn hole game, and the hotel property has a cozy fire pit and ample seating. They even offered late checkout which was wonderful! I will return! It's a little strange some of the balconies are shared but I will ask for a room without a shared balcony next time. Also the table had some dried coffee on it and there was a bunch of construction, the hot tub was not working but I didn't know there was another hot tub on the other side of the property :/
The location is great, especially being able to walk to Elote for dinner. Beds were very uncomfortable, and although I applaud the management for wanting to have eco-friendly rooms, it wasn't worth rough towels, crummy toiletries, and toilet paper that seemed as if it had been beamed in from Soviet-era Russia.
Great location and loved the heated pool and spa. It was near downtown and shops. It was very relaxing. Nothing really. They were doing renovations to the motel they bought next door but when its done it will be good to.
The four members of the staff that I met were very friendly and accommodating. Can't beat the location. U can walk to Tlaquepaque.
Location of this hotel was within walking distance to shops and eating.
Location is great. Within walking distance of the Hillside shops. The trail rooms are newer, larger and nicely layed out. The beds/bedding are nice and comfy. Bathroom needed some updating/care.
Location and price. Outdated room. Thin walls. Dirty balcony.
The view from the third floor rooms were great for the Red Rock. It was a solid 3 star hotel, but fading. Dingy and hesitant to provide service. Rooms were not cleaned unless you forced a request, bar staff was unskilled, and the Spa services (massage good, meditation weak). Towels and robes looked over worn, and service was slow. Seems like it needs an update and new management.
We went to Red's two times and once a friend in the group was told there was a 5 drink minimum and he was cut off. He wasn't even driving and he was still told this. We went to get coffee the morning we checked out which was about 10:50am. We got coffee and sat down and a lady named Rose came over and took away the coffee. We asked why she was taking it down (because it was 10 til 11 and we were told there was coffee until 11). She rudely said "Well, its been here since 7am". We got up and walked out. I'm sure they were upset because we weren't eating breakfast there we were just getting coffee that was part of the $22 per day resort fee. If the staff at Red's is going to get upset when customers get the coffee and nothing else, you should move the coffee into the lobby. Not impressed and we wont be going back.
Staff, amenities , and little things like bottles water
Location Spa Services Beautiful room
The location, staff, room were top notch. Everyone had an attitude of caring that the guests had a great experience. We paid extra for a premium room, but had a view of the roof top air conditioning and heating units. Guests of the rooftop observation area next to these units, in turn, had a view of our room. No view of any red rocks from our room. Also, there are no icemakers and you have to go to the restaurant when it is open for ice. May be uncomfortable if you find yourself underdressed to go to the restaurant.
When we checked in the staff was courteous and friendly, they accommodated us to a better room just by asking! Also, getting free appetizers during our stay was a plus! I wish I would have known about the expansion project going on but it didn't really affect our stay. I'd like to go back and see the finished section.
I was not happy with the pillows. They were small and not comfortable. The TV made a crackly noise and almost every channel.
Gorgeous view from our terrace. Great staff. No elevator, the pillows.
Foam pillows Pool and hot tub were way over clorinated.
Location Old property that needs a lot of work.
The views, hot tub, pool, exercise room, guestvroom with fire pits and outdoor space
Spectacular venue and uniquely situated. Property is run down. Massive investment needed. Rooms: had a junior suite and found it fine. Curtains were a thin sheer fabric that was dirty. Shower head didn't function properly so shower wasn't relaxing. Furniture outdated. Porch dirty and unkempt. Spa: Shocking that the spa is so highly rated - locker room lockers didn't work, showers grungy, dirty towels everywhere as attendant never there, the masseuse was 15 min late for one of my treatments. You get it.
Room staff environment beauty spa overall wonderful Very hard to find parking if you bring a car. $5 for a cup of coffee confusing to get around
Location was amazing. Boynton Canyon was gorgeous and there were a lot of activities to participate on the properties. Facilities were top-notch. Had multiple issues with the staff. Service at View180 and Che-Ah-Chi was pretty slow. Had to ask on multiple occasions for drink refills or to get a check. They ran out of towels at the pool and weren't able to send anyone down in the few hours we were there to put out new ones.
Convenient to downtown Sedona, recently remodeled, comfortable beds, beautiful furnishings, easy to find, owner is obviously experienced and gracious excellent breakfast and good recommendations for local food. no tub in suite, only shower, but she said one of the rooms will be redone in the spring to include a tub.
Staff, amenities, spa, and view were all five stars. Hilton Bell Rock definitely will get my business again. I wished I could have stayed longer ;)
So many things if this hotel is a 2 or 3 stars. When we arrived to checking in, no Welcome, just "last name on the reservation"... rude... The second day, our room was not clean. Their answer was "room are clean every two days"... So they sent a cleaning lady...We asked why we have a cheap room for disable people, not convenient for people who are not disable, they said "you reserved from a Third party", like those website company, so they treat us like a Third class people with disdain
Great location, very nice hotel facilities and resort services Quality of bath towels poor, similar to ones that are used at a fitness club (thin, smells like bleach and washed over and over again type of towels). Shower water pressure weak.
A little removed from the main Sedona, but close enough for activities.
After 7 AM no complimentary coffee. $14 for a roll, donut, coffee, cold cereal, some canned mixed fruit, or a green banana. Come On! Comfort Inn's give you a better breakfast than that for free! It's no wonder no one was eating breakfast in the restaurant. Even the staff shrugged their shoulders and shook their heads. They suggested a great little place for breakfast just a short walk away.
Was surprised to find this placed doubled as a kennel.....the barking and howling of the dogs was a big nuisance. It was handled after 3 calls to the front desk...was not told of this when we checked in...
The staff and concierge were very helpful. Concierge booked a wine tour for us on Saturday. We stayed in a suite poolside, and enjoyed the view and sound of water flowing. The two free drink coupons on arrival was a great gesture. The bartender struggled with the pace of handling customers, failing to acknowledge new guests on arrival or making eye contact and a simple "I will be right with you". Timeliness and order, such as maybe offering a food or appetizer menu. We asked for a menu after 30 minutes of sitting down, at the bar. We actually made light of our situation along with other customers, saying they're definitely on a "Sedona" pace. We didn't come to Sedona to hurry, however, we were hungry and there are some expectations of The Hilton having higher standards of customer service. Very nice people, again, but way too slow. We also watched multiple people, new guests stand and wait 10 minutes without being addressed. I greeted guests myself, along with my boyfriend. The restaurant was fairly steady, due to rain, however, definitely not busy.
Great location and staff. Rooms were great Complicated to get on Internet and the Internet service was unreliable and when it did work was slow
This hotel has amazing views of the Sedona rocks at all times of the day. It is also located in the heart of uptown Sedona right next to the Pink Jeep tours departure and booking point. There are plenty of restaurants nearby. We had a room on the lowest floor, which doesn't give the best views. But the price is very high and this is not peak season.
Nice grounds, pretty lobby, close to good stuff in Sedona. Constantly being hounded to buy a timeshare. I don't want your dumb timeshare!! Or your check in gift or your check out gift. Ugh!!
Kid friendly. Lots of activities for kids. Mini golf coarse, park full of family game options. Full kitchen means you don't have to eat out which is good if you have small kids. Desk staff a little rough around the edges. We asked to book an extra night. This turned out to be a confusing request to have made. Desk staff ultimately figured it out and it was fine, but only after two calls and two visits to the desk.
Nice bed, good staff Shabby room, needs update. Rooms had poor lighting. Paid a lot for the too and it wasn't very nice.
Location was great Resort overall was dated but clean and had all ammenities. Road work early in morning Room 136 was next to service room and was very loud at night. Didn't get much sleep due to noise. Wifi was barely serviceable. GSM cell reception was voice only. CDMA worked ok.
Beautiful grounds Grounds have many bugs. Parking is a nightmare. Rooms are very dated and not well cleaned.
Location, elegance of resort
We liked that everything at the Resort was close. Pool, gym, spa, lobby, activities. And that there were restaurants, wine tasting, and shops on the property. Also loved that they offered activities like yoga, meditation, and kid things. The rooms could use an update. We felt it was a little 70sish. Larger Bathroom/Tubs would be nice. I think that a real oven would have been nice too. Also leave enough coffee for the entire visit since you don't get room service everyday.
Good location Concierge was pushy about signing up for their $150 3 nights, 4 day "deal" Lured us there by telling us they had a farewell gift.
It was nice and quite . Rooms where big and update and the grounds very well taken care of. Will be back again.
Weird set-up for room TV. Mediocre food in restaurant.
Size of room. Fireplace. Whirlpool. View from patio doors. Proximity to hiking trails. First morning I woke, I was freezing because there was no heat on.
Great tennis facilities. Fun and beautiful golf. Excellent front desk staff. Large rooms Restaurant staff poor. Very slow service all 3 meals. No walking distance options for dining
Staff was very nice and helpful. Views were great, but they're hard to mess up in Sedona. Very thin walls, could hear all 3 families on all sides of me talk, shower, etc of things you don't want to hear. No outlets near the beds. It wasn't a bad stay, but I wouldn't have wanted to stay for more than one night.
The restaurant and bar staff were very friendly. The food was great and had the best spinach artichoke dip I've ever had. Everything is made from scratch. The room was very spacious and the beds were pretty comfortable. The bathroom needs updating. Cabinets and showers were outdated.
Quiet and exclusive
we loved the atmosphere of the hotel. we came in a bit of an off season I think, but it was just close enough to town to make everything easy. Loved the new fire pit. overall great hospitality and very comfortable accomodations. Our room was huge and loved the fireplace! the golf course looked kind of run down, but we weren't interested in golfing so it didn't bother us!
Front desk very welcoming and informative about the resort and Sedona area. Nice restaurant and bar.
I liked the fact that I was in Sedona. I didn't like the loud people partying all night. I didn't like that I was given 2 irons to iron my clothes for my wedding and they both were broken. The air was not working well at all- the room was very very warm all night.
The staff was very friendly and allowed us to check in early. The rooms were clean and comfortable.
Very comfortable and good value Would have liked a desk lamp in the room, air conditioner noisy when it runs.
VERY noisy. The room pictured was not the room we were given. Staff was less than friendly.
Staff was friendly. Room was clean. Beds were comfortable. Will definitely be staying here in the future. Highly recommended to anyone staying in Sedona on vacation. The view from the room was excellent. The only complaint i have is that check in time is 3pm
Very comfortable. Convenient location. Good value.
We were greeted by Ron, the owner, who welcomed us and showed us to our room. After a brief rest, we went down to the pool, which was small but refreshing. There was ample seating around the pool area. After a dip to cool off, we went back up to our room and dressed for dinner in town. Upon our return, we explored the very ample DVD library, and took a movie back to our room to enjoy on the HDTV. The room was comfortable and clean, and we slept well following the movie. Breakfast was prepared and served by Ron, his wife Cheryl, and another young lady whose name we did not catch. It was plentiful and very tasty, consisting that morning of juice, fresh strawberries, french toast and sausage. Delicious. Coffee, tea, iced tea and ice water were available in the lobby anytime. We will definitely return when we come back to Sedona. This place is a gem.
views WORST MATRESS we have ever slept on - in fact, couldn't sleep it was SO bad - what made matters worse was that the TV cable was not working so couldn't even watch TV while awake all night CANNOT RECOMMEND and will NEVER go back
The location was lovely in that the rooms look right onto Bell Rock (although you do have to peer over another hotel, which disrupts the natural feel a bit). Our room (a Queen) was tastefully decorated in a Native American theme, and reasonably spacious The food was quite unhealthy, making it unsuitable for us so we had to skip it and eat in town. Never even met the owners - very hands off and zero service.
The location of this inn was amazing. I was able to get in a 3.5 mile run and find local coffee within a 1 mile radius as well. The breakfast was perfect for someone who eats gluten and dairy free food and they made it too order.
View Spa cold... No instructions to use... No one available. This inn is converted home in residential neighborhood... Dated decor... Deferred maintenance...bath sink did not drain properly... Fixtures dated.
The rooms are wonderful but the owner, Ron, has the worst attitude problem. My friend and I were going to make this an annual vacation, but thanks to Ron's nasty attitude we've decided to take our business elsewhere. I believe a vacation should be filled with great memories and outstanding customer service. Ron was rude and he ruined what otherwise would have been a superb time.
Location, friendly, provided bathroom deordant Breakfast didn't meet expectation, very small TV, no individual control of heating/cooling, access to parking very poor.
We loved the location and beautiful views from our room. The staff was helpful, the breakfast was great and the room was spacious. We would definitely stay here again. The bathroom was super cold. That was our only complaint.
Convenient location. Good breakfast. Rude, abrupt desk staff
For the price, a very nice place to stay in Sedona. We used the pool, the spa and outdoor seating area. The water heater for our building went out and took a couple of hours to reheat.
The view , pool area , staff wAs there for any needs Location of the ADA room
Location Checkout time Incompetence oof checkin and out staff.
Really nice facilities. The room was very nice, location was excellent, price was excellent.
After a long day of class it felt like I was coming home. The telemarketing messages left on my room phone that was from a local spa.
The location was perfect for hikers because you could walk to the trailhead. The pool was awesome. If you stay in a first floor room, you can hear people walking and chairs moving above you (loudly).
We were very pleased with the hotel. It was specially surprising to find a fully stocked kitchen in our studio rental, everything we needed to cook fabulous dinners after hiking around Sedona. The best night was grilling steaks poolside and eating it outside at the gazebo. Made for an epic vacation. The "concierge" tried to sell us a time share and tried to convince us to go to their two hour thing. Just don't make eye contact with the concierge in your way in or out.
They wouldn't give me the room I paid for because my charge card for the deposit on the room didn't work. I had to go next door and pay for another room and guess what, my charge card worked there. I was robbed and want my money back
amazing location with incredible view of rocks understaffed. unable to leave front desk to bring cot to room for child. who had to "camp out" on the floor with couch cushions
Staff were very friendly and helpful. I liked that the Bell Rock had two separate pool areas- one which includes a jacuzzi. The pool areas were very nice, and my two children really enjoyed swimming and using the jacuzzi after a busy day around town. The hotel grounds appears to be kept up really well, with lots of greenery and fountains on the property. The room was very comfortable and well kept. Our room had a kitchenette-although we didn't cook during our stay, I did notice that the kitchenette was well stocked with pans and a decent selection of utensils should we have needed them. Although the hotel is right off of the highway, it was very quiet and we heard no traffic noise our entire stay. The bed was extremely comfortable and we slept great! We had family members who stayed in another hotel closer to downtown Sedona. When they came to visit us in the evening at our room, they expressed wishing they had booked at the Bell Rock Inn instead. This hotel seemed all in all to be a great value, and we would definitely stay there again.
Everything about Bell Rock Inn was great from the room, to the service, to the grounds, to the price and the scenery in Sedona, AZ.
Friendly front desk and maid service. The rooms were clean. The bed and pillows were comfortable. Well stocked kitchenette. Room service only once a week which I actually liked. Nice pools. Beautiful location. I would recommend it to anyone. Beware of the concierge desk in the lobby. They will try to rope you into a timeshare presentation. I really wish the Kayak description would have mentioned the hotel was actually a timeshare. Story time. My girlfriend and I had just driven across the country from PA and just wanted to get to our room. Check in was great and easy with the front desk. On the way out, however, we got trapped by some "friendly" guy named Doug or something behind the concierge desk. He started off by saying "you are going to be glad to see me". Let me tell you, after driving 36 hours, I wasn't. He proceeds to give us coffee and other goodies and showed us a map of the town. All this was fine. He then inquired on what we were planning on doing while in Sedona. I was exhausted and didn't feel like indulging my plans to a stranger and just said "Idk, hiking and stuff." He took this as we didn't have anything planned so he started telling us he was going to gift us a "free" jeep ride. All we needed to do was go to a "90 minute" presentation. It isn't a gift if I need to do something for it. He then started trying to book me a time to go to the timeshare presentation without asking me if I was even interested in going. I flatly told him I wasn't interested in going to a timeshare presentation and I would never be interested. Boy did his friendly persona change. He defensively said "Well you told me you didn't have anything planned" and tryed to make me out to be the d**k. Then when I apologized for not wanting to go to a timeshare presentation he smugly said "Well you do know this is a timeshare hotel, right?" I said no, Kayak did not tell me it was and he just smirked and said have a great day. My sour interaction with him put me in a huge funk for the first couple of days. If you can try to avoid the concierge desk do it.
The woman who checked us in was extremely helpful in suggesting places to eat and giving directions. The housekeeper was such a sweetheart and very good at her job. Our TV remote would not work, so I called the front desk and a young man came up with another one. He tried to bring in a better picture to no avail. It was so fuzzy and filled with static, that it was nearly impossible to make out what we were watching. He said he didn't know why it was like that, said sorry and left..............
Good sized rooms. Nice outdoor pool and jacuzzi. The hotel is away from the tourist area of Sedona in a good area close to the canyons. They served a very good complimentary breakfast but the breakfast dining area is like sitting in a corridor.
room was comfortable, Staff helpful. Breakfast was limited and bit boring over four days, housekeeping was a bit inconsistent from day to day
Excellent situation for visiting Sedona. Clean, comfortable and helpful staff.
The bed was very comfortable and the TV. The only negatives : No view or balcony and the jacuzzi was an oversized tub jacuzzi. see above
The location was great, the room was set well and the breakfast buffet was a nice touch. I did not like how housekeeping maintained the room and the level cleanliness. I also had garbage piled up in a can outside my room for 2 days. it could have attraced a wild animal and someone could have been injured. Carpets needed to be cleaned and vacumed.
location. laundry room slightly moldy smell in room
The room is nice and clean, People with special needs will not have any problem. When we were inside the room we got a recorded message from the owner, Very interesting. The staff is bad, They don`t try to know who you are, what do you want in the city, The area is for tourists and of course everybody wants to know many things, I did ask for information and he said I could get many brochures close to the reception. The guy at front desk spoke for a minute, showed a paper with hotel information and nothing more, Bad experience, Luis Araujo
Staff were very friendly and setting of hotel was lovely.
clean, comfortable need more room for breakfast