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The grounds of Amara are beautiful. Red rocks serve as a backdrop to the pool/hot tub and common area. I liked that it was a small hotel and not too crowded. They have a wine hour every evening which was fun (but the trade off is no breakfast in the morning). The rooms were clean and beds were comfortable. The young guy with glasses at the front desk made a big deal of announcing we booked our room through a "third party" on arrival (through Kayak's Getaroom). Not sure exactly why he made such a big deal of that fact, but let it go. When we got to our room we saw that it had two double beds instead of a king size bed like we had reserved. I went back to the young guy at the front desk to ask for the correct room and he said it wasn't the hotels fault and that I would need to take it up with Getaroom (once again making a bid deal of booking through a 3rd party). His customer service skills were very weak and he would benefit from additional training on making guests feel welcome and comforting. FYI: The hotel allows pets and we heard dogs barking in the morning. Didn't bother us too much since we were early risers due to jet lag, but if you're looking to sleep in you may want to find another location or specify you want to be far from rooms with pets.
The location is great, especially being able to walk to Elote for dinner. Beds were very uncomfortable, and although I applaud the management for wanting to have eco-friendly rooms, it wasn't worth rough towels, crummy toiletries, and toilet paper that seemed as if it had been beamed in from Soviet-era Russia.
First of all, Andy from the front desk was super accommodating, friendly, professional, and knowledgeable. She did a wonderful job making us feel welcome and helped us get the most out of our stay. The hotel provides awesome cruisers which I now know (after many years of visiting by car and foot) is the best way to get around the uptown/oak creek area of Sedona. The bed was super comfortable and the only thing that made me get up out of bed was the idea of the bike ride! The restaurant on the property had excellent margaritas, corn hole game, and the hotel property has a cozy fire pit and ample seating. They even offered late checkout which was wonderful! I will return! It's a little strange some of the balconies are shared but I will ask for a room without a shared balcony next time. Also the table had some dried coffee on it and there was a bunch of construction, the hot tub was not working but I didn't know there was another hot tub on the other side of the property :/
Staff, amenities , and little things like bottles water
We went to Red's two times and once a friend in the group was told there was a 5 drink minimum and he was cut off. He wasn't even driving and he was still told this. We went to get coffee the morning we checked out which was about 10:50am. We got coffee and sat down and a lady named Rose came over and took away the coffee. We asked why she was taking it down (because it was 10 til 11 and we were told there was coffee until 11). She rudely said "Well, its been here since 7am". We got up and walked out. I'm sure they were upset because we weren't eating breakfast there we were just getting coffee that was part of the $22 per day resort fee. If the staff at Red's is going to get upset when customers get the coffee and nothing else, you should move the coffee into the lobby. Not impressed and we wont be going back.
The view from the third floor rooms were great for the Red Rock. It was a solid 3 star hotel, but fading. Dingy and hesitant to provide service. Rooms were not cleaned unless you forced a request, bar staff was unskilled, and the Spa services (massage good, meditation weak). Towels and robes looked over worn, and service was slow. Seems like it needs an update and new management.
Location Spa Services Beautiful room
When we checked in the staff was courteous and friendly, they accommodated us to a better room just by asking! Also, getting free appetizers during our stay was a plus! I wish I would have known about the expansion project going on but it didn't really affect our stay. I'd like to go back and see the finished section.
The location, staff, room were top notch. Everyone had an attitude of caring that the guests had a great experience. We paid extra for a premium room, but had a view of the roof top air conditioning and heating units. Guests of the rooftop observation area next to these units, in turn, had a view of our room. No view of any red rocks from our room. Also, there are no icemakers and you have to go to the restaurant when it is open for ice. May be uncomfortable if you find yourself underdressed to go to the restaurant.
The views, hot tub, pool, exercise room, guestvroom with fire pits and outdoor space
Location Old property that needs a lot of work.
Gorgeous view from our terrace. Great staff. No elevator, the pillows.
I was not happy with the pillows. They were small and not comfortable. The TV made a crackly noise and almost every channel.
Foam pillows Pool and hot tub were way over clorinated.
Location was amazing. Boynton Canyon was gorgeous and there were a lot of activities to participate on the properties. Facilities were top-notch. Had multiple issues with the staff. Service at View180 and Che-Ah-Chi was pretty slow. Had to ask on multiple occasions for drink refills or to get a check. They ran out of towels at the pool and weren't able to send anyone down in the few hours we were there to put out new ones.
Spectacular venue and uniquely situated. Property is run down. Massive investment needed. Rooms: had a junior suite and found it fine. Curtains were a thin sheer fabric that was dirty. Shower head didn't function properly so shower wasn't relaxing. Furniture outdated. Porch dirty and unkempt. Spa: Shocking that the spa is so highly rated - locker room lockers didn't work, showers grungy, dirty towels everywhere as attendant never there, the masseuse was 15 min late for one of my treatments. You get it.
Room staff environment beauty spa overall wonderful Very hard to find parking if you bring a car. $5 for a cup of coffee confusing to get around
Convenient to downtown Sedona, recently remodeled, comfortable beds, beautiful furnishings, easy to find, owner is obviously experienced and gracious excellent breakfast and good recommendations for local food. no tub in suite, only shower, but she said one of the rooms will be redone in the spring to include a tub.
The view was awesome!!! Took a long time for it too cool down in our room. Also the water fluctuation between cold and hot in the shower was too extreme one minute of the ice cold the next and be super hot
Great location, very nice hotel facilities and resort services Quality of bath towels poor, similar to ones that are used at a fitness club (thin, smells like bleach and washed over and over again type of towels). Shower water pressure weak.
After 7 AM no complimentary coffee. $14 for a roll, donut, coffee, cold cereal, some canned mixed fruit, or a green banana. Come On! Comfort Inn's give you a better breakfast than that for free! It's no wonder no one was eating breakfast in the restaurant. Even the staff shrugged their shoulders and shook their heads. They suggested a great little place for breakfast just a short walk away.
Great location and staff. Rooms were great Complicated to get on Internet and the Internet service was unreliable and when it did work was slow
Was surprised to find this placed doubled as a kennel.....the barking and howling of the dogs was a big nuisance. It was handled after 3 calls to the front desk...was not told of this when we checked in...
The staff and concierge were very helpful. Concierge booked a wine tour for us on Saturday. We stayed in a suite poolside, and enjoyed the view and sound of water flowing. The two free drink coupons on arrival was a great gesture. The bartender struggled with the pace of handling customers, failing to acknowledge new guests on arrival or making eye contact and a simple "I will be right with you". Timeliness and order, such as maybe offering a food or appetizer menu. We asked for a menu after 30 minutes of sitting down, at the bar. We actually made light of our situation along with other customers, saying they're definitely on a "Sedona" pace. We didn't come to Sedona to hurry, however, we were hungry and there are some expectations of The Hilton having higher standards of customer service. Very nice people, again, but way too slow. We also watched multiple people, new guests stand and wait 10 minutes without being addressed. I greeted guests myself, along with my boyfriend. The restaurant was fairly steady, due to rain, however, definitely not busy.
So many things if this hotel is a 2 or 3 stars. When we arrived to checking in, no Welcome, just "last name on the reservation"... rude... The second day, our room was not clean. Their answer was "room are clean every two days"... So they sent a cleaning lady...We asked why we have a cheap room for disable people, not convenient for people who are not disable, they said "you reserved from a Third party", like those website company, so they treat us like a Third class people with disdain
Staff, amenities, spa, and view were all five stars. Hilton Bell Rock definitely will get my business again. I wished I could have stayed longer ;)
Of course the view was fantastic from both the back window and the porch. Locaston is everything.It was very clean and spacious, and felt like I was in my own home. I reserved on-line, and was not given the hotel number, but someone else's number. I had tried calling the number to no avail 4 or 5 times..just wanted to make sure someone would be there since we were arriving late.
Quiet and exclusive
The restaurant and bar staff were very friendly. The food was great and had the best spinach artichoke dip I've ever had. Everything is made from scratch. The room was very spacious and the beds were pretty comfortable. The bathroom needs updating. Cabinets and showers were outdated.
Great tennis facilities. Fun and beautiful golf. Excellent front desk staff. Large rooms Restaurant staff poor. Very slow service all 3 meals. No walking distance options for dining
Size of room. Fireplace. Whirlpool. View from patio doors. Proximity to hiking trails. First morning I woke, I was freezing because there was no heat on.
Staff was very nice and helpful. Views were great, but they're hard to mess up in Sedona. Very thin walls, could hear all 3 families on all sides of me talk, shower, etc of things you don't want to hear. No outlets near the beds. It wasn't a bad stay, but I wouldn't have wanted to stay for more than one night.
Front desk very welcoming and informative about the resort and Sedona area. Nice restaurant and bar.
I liked the fact that I was in Sedona. I didn't like the loud people partying all night. I didn't like that I was given 2 irons to iron my clothes for my wedding and they both were broken. The air was not working well at all- the room was very very warm all night.
we loved the atmosphere of the hotel. we came in a bit of an off season I think, but it was just close enough to town to make everything easy. Loved the new fire pit. overall great hospitality and very comfortable accomodations. Our room was huge and loved the fireplace! the golf course looked kind of run down, but we weren't interested in golfing so it didn't bother us!
The location of this inn was amazing. I was able to get in a 3.5 mile run and find local coffee within a 1 mile radius as well. The breakfast was perfect for someone who eats gluten and dairy free food and they made it too order.
View Spa cold... No instructions to use... No one available. This inn is converted home in residential neighborhood... Dated decor... Deferred maintenance...bath sink did not drain properly... Fixtures dated.
We were greeted by Ron, the owner, who welcomed us and showed us to our room. After a brief rest, we went down to the pool, which was small but refreshing. There was ample seating around the pool area. After a dip to cool off, we went back up to our room and dressed for dinner in town. Upon our return, we explored the very ample DVD library, and took a movie back to our room to enjoy on the HDTV. The room was comfortable and clean, and we slept well following the movie. Breakfast was prepared and served by Ron, his wife Cheryl, and another young lady whose name we did not catch. It was plentiful and very tasty, consisting that morning of juice, fresh strawberries, french toast and sausage. Delicious. Coffee, tea, iced tea and ice water were available in the lobby anytime. We will definitely return when we come back to Sedona. This place is a gem.
views WORST MATRESS we have ever slept on - in fact, couldn't sleep it was SO bad - what made matters worse was that the TV cable was not working so couldn't even watch TV while awake all night CANNOT RECOMMEND and will NEVER go back
The location was lovely in that the rooms look right onto Bell Rock (although you do have to peer over another hotel, which disrupts the natural feel a bit). Our room (a Queen) was tastefully decorated in a Native American theme, and reasonably spacious The food was quite unhealthy, making it unsuitable for us so we had to skip it and eat in town. Never even met the owners - very hands off and zero service.
Location, friendly, provided bathroom deordant Breakfast didn't meet expectation, very small TV, no individual control of heating/cooling, access to parking very poor.
The rooms are wonderful but the owner, Ron, has the worst attitude problem. My friend and I were going to make this an annual vacation, but thanks to Ron's nasty attitude we've decided to take our business elsewhere. I believe a vacation should be filled with great memories and outstanding customer service. Ron was rude and he ruined what otherwise would have been a superb time.
Staff were very friendly and setting of hotel was lovely.
room was comfortable, Staff helpful. Breakfast was limited and bit boring over four days, housekeeping was a bit inconsistent from day to day
clean, comfortable need more room for breakfast
The room is nice and clean, People with special needs will not have any problem. When we were inside the room we got a recorded message from the owner, Very interesting. The staff is bad, They don`t try to know who you are, what do you want in the city, The area is for tourists and of course everybody wants to know many things, I did ask for information and he said I could get many brochures close to the reception. The guy at front desk spoke for a minute, showed a paper with hotel information and nothing more, Bad experience, Luis Araujo
The woman who checked us in was extremely helpful in suggesting places to eat and giving directions. The housekeeper was such a sweetheart and very good at her job. Our TV remote would not work, so I called the front desk and a young man came up with another one. He tried to bring in a better picture to no avail. It was so fuzzy and filled with static, that it was nearly impossible to make out what we were watching. He said he didn't know why it was like that, said sorry and left..............
The bed was very comfortable and the TV. The only negatives : No view or balcony and the jacuzzi was an oversized tub jacuzzi. see above
Good sized rooms. Nice outdoor pool and jacuzzi. The hotel is away from the tourist area of Sedona in a good area close to the canyons. They served a very good complimentary breakfast but the breakfast dining area is like sitting in a corridor.
location. laundry room slightly moldy smell in room
The location was great, the room was set well and the breakfast buffet was a nice touch. I did not like how housekeeping maintained the room and the level cleanliness. I also had garbage piled up in a can outside my room for 2 days. it could have attraced a wild animal and someone could have been injured. Carpets needed to be cleaned and vacumed.
Excellent situation for visiting Sedona. Clean, comfortable and helpful staff.