Hotels near Phoenix Sky Harbor Airport

Hotels near Phoenix Sky Harbor Airport

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Sky Harbor Intl (PHX) - Phoenix, AZ, United States
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Best hotels near Phoenix Sky Harbor Airport

Cleanliness
9.0
Comfort
9.0
Facilities
9.2
Location
9.1
Overall
9.5
Overall 8.9 Excellent
Based on 1,118 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.2
Location
9.1
Overall
9.5
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
10.0
Cleanliness
8.6
Comfort
9.0
Facilities
8.0
Location
9.3
Overall
8.6
Cleanliness
9.0
Comfort
9.0
Location
9.2
Services
9.0
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
9.0
Location
9.0
Overall
9.5
Services
8.9
Cleanliness
9.2
Comfort
9.2
Location
9.2
Services
9.0
Staff
9.3
Cleanliness
8.9
Comfort
8.9
Facilities
9.0
Location
8.8
Overall
9.1
Cleanliness
9.1
Comfort
9.1
Location
9.3
Services
8.8
Staff
9.3

Excellent 8.0
Pros: I had a stopover in Phoenix and chose the the hotel because it was a good value and had an airport shuttle. Thus shuttle was easy to get, just called and they picked me up. All of the staff was extremely friendly and shared their knowledge of the area and my destination. Free drink tickets for happy hour too!
Cons: Not a great location if I had planned to stay on in Phoenix. In an industrial area, and the hotel is in need of a renovation.
Excellent 10.0
Pros: Checkin staff was super friendly and extremely helpful. I love this Drury Inn.
Cons: Nothing
Excellent 9.0
Pros: The location is far but the service is really good
Cons: The location is far
Excellent 8.0
Pros: Beds are comfy& clean, ac cold not to mention breakfast and supper is always a great surprise here at the drury hotel! When possible due to work travel I try as much as I can to plan a drury in my trip, great place!!
Cons: I couldnt stay longer😉
Excellent 10.0
Pros: Convenient location to airport for 6 am flight. My shuttle ride to the hotel from returning the rental the night before an early morning flight was to arrive in 15 minutes and it took 30. I was comped an Uber and the total cost of the room. I will indeed use this hotel again so they can recoup the money they lost on my stay. Best customer service ever!!
Cons: It was all good.
Excellent 8.0
Pros: The price I paid was reasonable Staff were very nice.. he was so very nice & helpful he explained to us about the free breakfast & dinner, free wifi
Cons: Well a little older hotel needs some tlc which I was told they will be updating soon..The room had a light stinchy smell maybe coming from the air conditioner.
Excellent 10.0
Pros: Great evening cocktail hour and wonderful breakfast all included in the room rate! Best deal in PHX!!
Good 7.2
The Windows and Terraces need cleaning around the outside and windows and mirrors inside.
Excellent 10.0
When my husband and I travel, we always choose Drury Inn. I had a medical procedure, and being able to stay at the Drury and recover made me feel so much better. Ease of check in, the beautiful rooms, the kickback, the wonderful staff, all the best! Do yourself a favor, when you travel choose the Drury Inn!
Excellent 9.2
Good value for the price. Easy location.
Excellent 8.8
Good value for the price. Easy location.
Excellent 10.0
Pros: The meals and drinks were much appreciated as we had a handicapped person with us that would have made it difficult to go out to eat. Hotel employee at the reception desk was extremely polite and helpful. We never had to wait for an elevator.
Excellent 10.0
Check in was great. Hard to beat meal and drinks at night and great breakfast. Shuttle service was very good.
Excellent 10.0
Clean , great customer service, quality for a fair price!
Excellent 10.0
Pros: Hospitality, and cleaning. Dinner and breakfast.
Excellent 10.0
Wouldn’t stay anywhere else. Met every expectation!!
Excellent 9.6
Great accommodations! Wonderful staff who will go out of their way to help and make you feel special. Great breakfasts and lovely kick back to get the evening started! Free drinks and food and friendly folks! Couldn't ask for more
Excellent 10.0
Pros: The lady at the front desk on Sat Apr 17 at 9pm was incredibly nice and helpful. With service like that, I¿ll be back next time I¿m in Phoenix!
Excellent 10.0
Pros: The staff was sooo amazing and friendly. Very professional and helpful. Loved the food and free drinks and the atmosphere was wonderful.
Excellent 9.2
We enjoyed our 4 nights at this hotel. One of the most spacious rooms we've ever had. Good hot breakfast. Up to 3 drinks at happy hour. Simple but free meal each evening. Great value!
Good 7.0
Pros: it's an average hotel. nothing special
Cons: pool is way to small, room could use updating and it just had a dirty feeling
Excellent 10.0
Pros: kept up well the included drinks and breakfast
Excellent 8.0
Pros: The meals and happy hour.
Cons: Not enough staff at the food area, food wasn¿t stocked fast enough for the amount of people who were waiting to be served.
Excellent 10.0
Pros: Very helpful! Shuttled us to return rental car then shuttled us the next day for our flight.
Excellent 10.0
We have stayed here twice in the last year, great property with shuttle to airport, they even paid for our Uber trip from the airport after hours. The only complaint, would love to have a continual running fan from the AC/Heat unit as it helps block out some of the early morning traffic noise. We love Drury Inn and have stayed in several states.
Excellent 10.0
Pros: Great staff and top-notch facilities.
Cons: It is in an ugly neighborhood.
Excellent 10.0
After slumming it in crummier hotels for several nights in a row, it was wonderful to pull into the Drury Inn at Phoenix Airport for a couple of nights before our flight home! The price was great considering the clean, comfortable, spacious room, with 2 meals/day, and 3 free drinks each evening! Everyone was being very considerate in the face of COVID-19, and I felt safe staying here. The staff was very polite about my large service dog, and helped me to get the best rate when I checked in. It was too cold to enjoy the pool when we stayed, but the hot tub felt amazing. We had an early flight out on Wednesday and the FREE shuttle service was right on time to pick us up and take us to the airport. If I am in the area again, I will MOST DEFINITELY stay at the Drury Inn & Suites again!
Excellent 10.0
Pros: The staff are amazing, kind and wonderful I love staying at this hotel! They have learn to work around this COVID epidemic unlike other hotels that I have stayed at & just shut down serving food and drinks but still charge you high prices!
Cons: I'm disabled & I can say they make the hotel pretty friendly in all areas to get around in a wheelchair. Except 4 times there elevator doors closed on me and wouldn't reopen and I'm now wearing 4 big bruises & a blood blister on my big toe that got hit.
Good 6.0
Pros: Free dinner and drinks were provided. The staff was friendly and accommodating.
Cons: Cons were no USB ports, no coffee maker in room as advertised. Coffee provided downstairs, but stale by evening. I tried the decaf and found it undrinkable. Drain valve you lift up to make shower work was very stiff and almost was unable to take shower.
Okay 5.0
Pros: The Staff was excellent
Cons: Bathroom floor was dirty old trash on floor and dirty foot prints. Did not look like it had been mopped in a while.
Excellent 10.0
Pros: Service was professional, quick. Staff very helpful
Mediocre 3.0
Pros: The gentlemen  was wonderful. You should be very lucky to have such a loyal employee
Excellent 10.0
Pros: The kickback they offered every night was really nice.
Good 7.0
Pros: Location and parking
Cons: Not super clean. Only one entrance to/from. Pool closed at 10. No restaurant, very limited food/drink after 10 pm
Excellent 10.0
Pros: We liked that we did not have to leave since the hotel provided breakfast and an evening lite buffet as well as three drinks each.
Cons: The only problem we had was we set up a wake up call with the front desk that did not work. We must say, however, when they learned about the wake up failure they put together a very nice bag of goodies for us to take to the airport and snacks for on the airplane. Thank you to the employees of the Drury airport hotel.
Good 7.0
Pros: Multiple pillows to choose from and comfy bed
Cons: Food was low quality and breakfast was same everyday. A little slow to keep up with demand. E.g. waffle mix out and it took her 20 minutes after being asked and other items not refreshed like bananas. Guess you get what you pay for!
Excellent 9.1
Pros: Great variety of breakfast items, as well as hot dinner/snack items that were all included in the nightly rate. There were even free alcoholic and non-alcoholic beverages, as well as popcorn!
Cons: A little close to the highway, so it could be loud at times.
Excellent 8.5
Pros: Great service and breakfast include
Cons: Basic breakfast, but overall good
Excellent 8.8
Pros: It's close to the airport! They give you loads of free food! Like soft tacos with grilled chicken and salad. The airport shuttle doesn't run early enough for a 6am flight, but they'll hire you a cab instead - on them!
Cons: The exercise room is for 16-year-olds and up only; no exceptions. The pool wasn't super clean, though it was sanitary.
Drury Inn & Suites Phoenix Airport - Phoenix
Rated no. 1
8.9
Excellent 8.9
Based on 1,118 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.3
Facilities
8.0
Location
9.2
Overall
7.6
Overall 8.8 Excellent
Based on 157 reviews
Cleanliness
9.3
Comfort
9.3
Facilities
8.0
Location
9.2
Overall
7.6
Cleanliness
9.5
Comfort
9.3
Location
9.5
Services
9.1
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
9.0
Location
9.1
Services
8.8
Staff
8.9
Cleanliness
9.6
Comfort
9.8
Location
8.8
Services
9.2
Staff
9.6
Cleanliness
9.3
Comfort
9.3
Facilities
7.0
Location
9.1
Overall
6.5
Cleanliness
9.5
Comfort
9.2
Location
9.3
Services
9.1
Staff
9.3

Excellent 8.0
Pros: Great location, room was clean and spacious also quiet. Beds were comfy and staff were friendly.
Cons: Open buffet during Covid where masks were optional. We opted to just eat at the restaurant vs. the free buffet. No free wifi unless you belong to their points program.
Excellent 8.0
Pros: Beds were comfy Check in and out went smoothly. Beautiful facility.
Cons: Someone else's hair in my bathroom. Cabinet for refrigerator, yet there was nothing in it?? Ice machine and soda machine out of order on our floor.
Good 6.0
Pros: Employees most helpful.
Cons: Extremely inadequate lighting in room.
Excellent 10.0
Pros: Its always clean and beds are always comfortable.
Cons: That we requested a balcony with 2 beds and I believe we even paid the extra amount. They didn't have any available when we arrived so they upgraded our room to a queen deluxe.
Excellent 10.0
Pros: Beds were awesome
Excellent 10.0
Pros: The rooms were spacious,very clean, with modern decor. The staff was friendly and knowledgeable. We will definitely stay there again on our next trip to Phoenix.
Cons: There wasn't anything that I didn't like.
Excellent 10.0
Pros: Brand new hotel, fast service
Cons: To add good Coffe to the bar.
Excellent 10.0
Pros: decor, rooms, cleaniness, atmosphere
Cons: To make a copy of a document in the business center, it cost $8.95 to use the computer and then 65 cents per page. Other hotels it is free.
Okay 5.0
Pros: Cost
Cons: Dead bolt did not work, tub did not drain, no refrigerator, thermostat did not work, room service did not answer and call to front desk about room service was never returned.
Excellent 8.8
Pros: My room was very, and comfortable.
Cons: The hotel was not in walking distance to restaurants.
Okay 4.8
Pros: Location to the airport.
Cons: I paid for my room on Kayak when I booked the riom. When I arrived the girl at the desk told me there was no way I paid online. I was ready to leave and she caught me and said she received payment thru Kayak. Then she sill tcharged my credit card. It is now 10 days later and still they have not refunded my money for the second charge and have never even offered a discount or anything for their mistake.
Marriott Phoenix Airport - Phoenix
Rated no. 2
8.8
Excellent 8.8
Based on 157 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.8
Facilities
8.7
Location
8.6
Overall
8.6
Overall 8.6 Excellent
Based on 1,164 reviews
Cleanliness
8.9
Comfort
8.8
Facilities
8.7
Location
8.6
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
7.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.7
Comfort
8.5
Location
8.5
Services
8.5
Staff
8.8
Cleanliness
9.5
Comfort
9.0
Facilities
9.5
Location
9.5
Overall
9.3
Cleanliness
8.7
Comfort
8.0
Facilities
8.2
Location
8.5
Overall
8.2
Cleanliness
8.9
Comfort
8.9
Location
8.7
Services
8.6
Staff
8.9
Cleanliness
8.7
Comfort
8.8
Facilities
8.0
Location
8.6
Overall
7.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.1
Location
8.6
Overall
9.3
Cleanliness
8.9
Comfort
8.7
Location
8.7
Services
8.7
Staff
8.9

Excellent 8.0
Pros: I think the shuttle service was a real plus. The driver did an excellent job and was very courteous.
Cons: I think the breakfast was pretty expensive for what we got.
Excellent 10.0
Pros: The room was great, the overall site was also good. Nice to actually have a real breakfast versus a bag breakfast. Restaurant staff was great!! Site not too far from the airport and from our future destination.
Cons: Morning departure front desk staff was in over her head dealing with checkouts... seem to be having many issues trying to process guests. Also the pool was in need of a good cleaning....
Excellent 8.0
Pros: Nice staff
Cons: Very noisy the area
Excellent 8.0
Pros: Loved the pillows
Cons: Wanted room service
Excellent 8.0
Pros: Convenient location
Cons: Nothing
Excellent 9.0
Pros: The hospitality of front desk overnight shift young lady and the morning manager. I was taken care of excellently they were very good. Thank you
Cons: No
Excellent 10.0
Pros: The staff and restaurant is always excellent.
Excellent 10.0
Pros: The staff was very nice when checking in. Even when I had any questions they were really friendly. The room was nice and clean with cool air conditioning. I always look at the carpet when I book a hotel and it was nice and clean.
Cons: No. For the most part it was good. This is my 3-4 times stay at this hotel and it¿s always been good for me.
Poor 1.0
Pros: Nothing
Cons: Everything! I got bites all over my body! I told the front desk and I have not heard from the manager since I checked out Sunday. This is not a 3 star hotel, the smaller chains are much cleaner than this! The floor is sticky, the lobby smells like smoke
Excellent 9.0
Pros: location
Cons: no--it was just great for the 1 night we were there!
Okay 5.0
Pros: Proximity to airport.
Cons: It did not feel like I was staying in a Hilton. They really need to update their facility, especially the furniture and bedding in the hotel rooms. It was chipped and worn. The doors and walls were chipped and not kept up. This was very disappointing.
Excellent 10.0
Pros: Very convenient location for airport.
Cons: Na
Excellent 10.0
Pros: I love that the swimming pool is open from 6am til 11pm. Also, they have the greatest staff, both at the front desk and in the restaurant. The housekeeping folks were really great too.
Cons: Carpeting in the room. Hallways were very warm. Seems like there was no AC in the hallways, even though the room was very comfortable temperature-wise.
Mediocre 3.0
Pros: Shuttle driver was nice.
Cons: Front desk was terribly rude. Charged my card 3x
Excellent 10.0
Pros: Very Fast Front Desk!!! Clean and Comfortable Room!
Cons: No
Excellent 8.0
Pros: We met hotel employee coming up in the elevator together. We got to see him again as our keys did not work. He let us in & went back to the front desk to get us keys that worked. He gave us info on the pool towels & was very cordial.
Cons: once we got settled we wanted ice. The ice machines on the 2nd, 5th & 7th floors were completely empty. Perhaps a camera should be installed to see who is emptying your machines. We thought it might be the RV's since it was the beginning the holida
Excellent 10.0
Pros: Customer service was very impressive.
Cons: Not at, my stayed was completely rewarding.
Mediocre 3.0
Pros: Certain staff members were extremely nice!
Cons: I didn¿t like that they didn¿t change the blankets for new customers and I didn¿t like the white stains on the ottoman and big stains on the floor throughout the room. The cold water handle didn¿t work at all it kept spinning around
Mediocre 3.0
Pros: Could not get the bathtub to drain
Cons: Rome was clean nice and comfortable
Okay 5.0
Pros: The view
Cons: I reserved and paid for a room with a tub and did not get that
Good 6.0
Cons: Old style
Poor 1.0
Pros: Nothing there location is terrible you have to park two blocks away for 28 bucks then walk.
Good 6.0
Pros: Close to airport; had shuttle
Cons: Bathroom was filthy-no plug for tub, drain overflow full of mold; kuerig did not work
Mediocre 3.0
Pros: The location to the airport.
Cons: The AC was constantly running even at low low temp. It would run stop run fan stop completely. It did this all night long. This didn¿t allow me to sleep all. I called ahead asking the price for parking for a week. I was told it was free. It¿s $6/nt
Poor 1.0
Cons: Very old and outdated for the price.
Mediocre 2.0
Cons: It is loud from both noise from the street and noise from the interior. Loudest hotel I have ever tried to sleep in at any time in my life. There was no water to the room except for several hours in the morning.
Excellent 10.0
Loved the friendly customer service in all departments. Will stay again if I visit Phoenix!!!
Okay 4.0
Cons: I clean the hotel when I got there and it was filthy, yet they had a fancy sticker on the door that said it was sanitized.
Mediocre 3.0
Cons: Shuttle service was unreliable.
Okay 4.0
Pros: Location, easy access and parking.
Cons: Charge a dollar for water bottles in room. In Phoenix, other hotels provided guests free water bottles in room. No coffee in room for coffee maker, front desk didn't have supply . Only Hotel I've seen in Phoenix without free coffee in lobby.
Poor 1.0
Pros: I have never taken the time to write anything negative before, but this was the worst experience ever. I am so disappointed. I went down to the front desk after only being there for three hours and handed back the room key. Front desk didnt care.
Cons: It was a horrible experience. I will never go back.
Okay 5.0
Pros: Price
Cons: The location and the fact that the pool is open 24 hours. I could hear people at 200 AM in the pool. The location of the hotel is about a mile from the REALLY bad area of Phoenix.
Okay 5.0
Cons: The location. It’s an old hotel with a bit of a face lift. More of a 2 or 2.5 star.
Okay 5.0
Pros: Airport shuttle and proximity to airport was best; bed was soft and comfortable
Cons: It was fine.
Okay 5.0
Pros: Proximity to airport is about the only benefit.
Cons: It's very tired and stale smelling.
Okay 5.0
Pros: Good location, well maintained
Cons: Rude staff
Poor 1.0
Pros: Room was decent however there was never any hot water in the shower. I stayed here 2 days with cold water
Cons: Yes. The hotel has a complimentary service of washing your clothes. The lady at the front desk stated that the dryer takes longer than usual. It took 9 hours for my very small load of clothes to dry and they were still damp. Spent most of my stay upset
Good 6.0
Cons: Could not get two beds
Good 7.0
Cons: Room had problem with thermostat which I found later on and it was not worth complaining. AC or heater would not turn off
Okay 5.0
Cons: We were not within walking distance to anything. I would have liked a place to sit outside and get Sun.
Mediocre 3.0
Cons: This hotel is in Phoenix, and the very small pool was full of green gunk. I would not have stayed here had I known the pool was unusable.
Mediocre 3.0
Pros: Quiet...relaxing
Cons: No nearby convenience stores...restuarant prices were outrageous...
Good 7.0
Cons: not quite what was expected or perhaps hoped for. Have stayed at better HGIs.
Good 6.0
Cons: I do not like that even though there is a continental breakfast included with other prices it is not with ours.
Good 7.0
Pros: It wasn't too far from the places and homes we visited. Seemed everything was about 15 minutes away. There aren't any restaurants close by or at least I had to search and drive around, none near the main crossroads to grab a quick bite, or fast food.
Cons: There was only one pool and it was right in the front of the building. That was unattractive to me, so have people/guests walking in and seeing us right there swimming right off of the mainroad. I would have preferred it more private, like in the back.
Poor 1.0
Cons: They charged me $37 saying i used the resturant. I have never been at the resturant at all. I am sure a staff memeber used my card without my authorization. I called the hotel no solution so far. Thank you Alelign
Good 7.0
Pros: Clean and quiet.
Cons: The mattress needs to be replaced.
Mediocre 2.0
Pros: It's close to the airport
Mediocre 2.0
Pros: Nothing... I would not recommend this hotel to anyone.
Cons: Very strong chemical or cleaning smell in the rooms burned my eyes and nose,had to leave the air on full blast and leave the hotel for almost 4 hours before I could tolerate it.Hotel employee was rude and unconcerned. Shower head was broken. I will n
Good 7.0
Pros: Nice, quiet, clean, and the room smelled wonderful!
Cons: Area!
Good 7.0
Pros: Centrally located... Clean... Friendly staff..
Cons: Everything seemed just too expensive...
Excellent 10.0
I stay at this hotel when I am flying out Phoenix, Sky Harbor. They offer a great 'park and stay' package, which allows me to leave my vehicle on the property, and shuttle service to and from the airport. It is a fairly new hotel with clean rooms and a great restaurant/lounge area. There is always plenty of parking. The restaurant should stay open late for those arriving later in the evening.
Excellent 8.0
Pros: Room was clean and comfortable. Met my needs.
Cons: Room smelled of a scent that I didn’t care for. Room freshener or something.
Excellent 10.0
Pros: I needed a place close to the airport with a 24 hr. shuttle service, and one that would allow an early check in. This hotel has wonderful people working at the reception desk,(Donigha?) professional, courteous, and accommodating. A nice beer and wine happy hour and a good menu for dinner and breakfast doesn't hurt either.
Cons: It is not a 'walkable' neighborhood, but then the Hilton Garden provide s the necessary services, so not a 'deal-breaker'. Proximity to the airport, for the price, in my opinion can't be beat.
Excellent 10.0
Pros: Comfortable n cleanliness
Cons: No comments.....
Excellent 10.0
Pros: Was gone early and back late each day. Room was clean and the bed was comfortable. I had no problems.
Good 6.8
Pros: Clean facility, could definitely tell its newer. Well put together rooms. Handy computer room which helped me book a return flight home.
Cons: $15 for a mediocre cheeseburger. Small patio area, small pool area. No continental breakfast but instead a $14 breakfast buffet. Stuck us in a room next to the elevators which shook our room every 10 seconds all night long.
Excellent 10.0
Pros: The hospitality. The cleanliness.
Cons: Hard not to like anything.
Excellent 9.0
Pros: Great hotel with friendly staff.
Cons: N/A
Hilton Garden Inn Phoenix Airport North - Phoenix
Rated no. 3
8.6
Excellent 8.6
Based on 1,164 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
8.8
Location
8.9
Overall
8.5
Overall 8.6 Excellent
Based on 773 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
8.8
Location
8.9
Overall
8.5
Cleanliness
7.5
Comfort
6.5
Facilities
7.0
Location
7.5
Overall
7.0
Cleanliness
9.0
Comfort
8.9
Location
8.7
Services
8.8
Staff
8.9
Cleanliness
9.1
Comfort
8.7
Facilities
9.0
Location
8.6
Overall
8.3
Cleanliness
9.0
Comfort
9.1
Location
9.0
Overall
10.0
Services
8.9
Cleanliness
9.2
Comfort
9.1
Facilities
9.3
Location
8.8
Overall
8.6
Cleanliness
8.7
Comfort
8.6
Facilities
9.4
Location
8.8
Overall
9.4
Cleanliness
8.4
Comfort
8.3
Location
8.3
Services
8.2
Staff
8.5

Excellent 10.0
Pros: Close to airport. Super friendly staff. Food good in restaurant and nice breakfast. Always stay here when flying out of Phoenix❤️
Okay 5.0
Pros: Beds are comfortable and it's close to the airport
Cons: I wouldn't count on shuttle at night for arrival, never came for me.Leaving in the morning worked fine. 1st call they said driver was just getting there then after 30 mins 2nd call they said should be 15-20mins.Took an uber after 50 mins.Lame
Excellent 8.0
Pros: The accommodations were fine.
Cons: The pool was small and located in the shade.
Excellent 10.0
Pros: Clean hotel, close to everything. We had an amazing stay towards the end of our trip. Plus the beds were really comfortable. Get a walkout patio room if available.
Mediocre 2.0
Pros: The pillows were very comfortable and that was about it.
Cons: Staff was unreachable by phone so if we needed anything we had to leave our room and go down to the lobby. Then we tried to buy items from the gift shop and no one was working in there so we had to wait in line at the front desk and gave up after waiting 15-20mins. Then to top it off after a show we went to watch we came back to the room and went to get in bed just to see blood on the sheet and mattress cover!? Like who doesn’t notice that when cleaning a room?! Again, no one would answer the phones so we had to leave the room and go down to the lobby!! We will NEVER stay there again!
Excellent 10.0
Pros: The staff was so friendly and accommodating. The room was so nice and clean! After a horrible end to my vacation coming to this hotel made it all better.
Cons: N/a
Excellent 10.0
Cons: Bed could have been better.
Excellent 10.0
Pros: Good
Cons: Everything
Excellent 10.0
Pros: The service.
Cons: No everything was great!!!
Excellent 10.0
Pros: Everything! Fantastic experience!
Cons: Nope! I would just suggest leaving a water bottle in the room for guests if possible. Great stay :)
Excellent 10.0
Pros: The hotel was excellent. Very clean and very quiet. The best part of the hotel was the staff though. The employees were extremely courteous and made my stay pleasant. I will be making this my go to hotel for the Phoenix area.
Cons: Everything was excellent, no complaints at all.
Excellent 8.0
Pros: Convenient to airport. Shuttle to/from airport
Excellent 9.0
Pros: The hotel is well cared for and the staff washelpful and friendly. The room itself is spacious with a substantial balcony, a small refrigerator, and a comfy chair to relax or work from.
Cons: The hotel was wonderful, including the downstairs bar. The only thing that is limiting is the bathroom, it's small especially in relation to the room. Even so, I would still stay here again.
Excellent 9.0
Pros: All the staff were VERY friendly and extremely helpful. Good price for the room. The pool and hot tub were GREAT! Nice big room! Bed was very comfortable. Good location to airport. Thankful for the GREAT shuttle service - drivers were AWESOME!
Cons: I was anticipating a complimentary breakfast. I didn't ask at the front desk, but when I asked one of the restaurant servers her answer was confusing. I thought I heard her say it was complimentary, but then I was surprised to get a bill for $17.00.
Excellent 10.0
Pros: All good. Good room good pool
Cons: All good¿ I liked everything
Good 7.0
Pros: Location to airport and convenience of shuttle was great. Staff was friendly. Pool was clean and private. Food and drinks were delicious. Bed was comfortable and main room was clean.
Cons: Bathroom needed a little updating.
Excellent 10.0
Pros: Nice amenities. Clean and comfortable for my overnight close to the airport. Dining experience was better than expected for a hotel restaurant.
Cons: No
Poor 1.0
Cons: The bed was uncomfortable the pillows or no good
Mediocre 2.0
Cons: Room toilet had poop on it and we had to ask for it to be cleaned. Bed sheets had blood on them and had to be stripped. Waited 45 minutes for dinner in the restaurant because the waitress forgot to put the order in, but the manager apologized profusely.
Poor 1.0
Pros: The hotel messed up my reservation. I showed up and they had no idea who I was. I spoke to the manager the next and she excused me of lying about the events of the past day.
Okay 5.0
Pros: Location
Cons: Want expanded hours for the restaurant
Mediocre 3.0
Cons: Room smelled like mildew. They were still advertising executive room perks, it on arrival, they said they were not available because of COVID. The square footage on the room was about half of the advertised square footage.
Good 6.0
Pros: Easy access to airport and shuttles were convenient
Cons: Our guests next door kept us awake the entire night!
Excellent 10.0
Really nice hotel and services
Poor 1.0
Cons: Front desk clerk was rude and unprofessional.
Good 7.0
Pros: shuttle
Cons: like the convenience of at least a grab and go breakfast
Poor 1.0
Pros: access to airport.
Cons: the fact that I could not get in touch with the hotel directly after trying 8 separate times. I was directed to India? each time. Didn't matter what number I called. The walls were to thin. Will never again stay in this chain.
Okay 5.0
Pros: Staff friendly
Cons: We were in a one week vacation, and had a lot of stuff. We needed a tell hotel employee to bring it to our room, and they were none available. Front desk said they have three in the hotel but none were downstairs. I should've probably asked for a new r
Okay 5.0
Pros: The location
Cons: The room was very dusty and "old" looking. The beds sunk in when you laid down. It served it's purpose but we wouldn't go back.
Mediocre 3.0
Pros: It was close to the airport.
Cons: Hotel lobby, hallways, and room smelled like smoke. Turned shower on and water flooded the bathroom floor because there was no glass or shower curtain on half of the shower. This hotel is very old and outdated.
Okay 5.0
Pros: My conference was there.
Cons: My room had a broken lock, that got fixed. Crumbs from the previous guest. Smelled like raw sewage. The fridge froze and ruined my food. It was noisy from i-10 traffic, no ear plugs.
Mediocre 3.0
Pros: Location
Cons: I was given/promised the incorrect hotel room. Also, there was a Cheeto next to bed and it was very very dusty. Obviously nit sanitized properly.
Good 7.0
Pros: It was very, very clean.
Good 6.0
Pros: Location was nice and amenities were open.
Cons: The room had a funny smell like it wasn¿t cleaned properly.
Good 7.0
Pros: It was clean and in a safe area.
Cons: Staff were short with answering questions. Room was very small.
Mediocre 3.0
Pros: Location
Cons: Half of tv stations worked. The property is run down inside and out. COVID has taken its toll. It is not the Hyatt Regency you are used to staying in.
Good 7.0
Pros: The overall comfort abilities of the room and hotel was very nice
Cons: No fan in the bathroom of the room we stayed in.
Good 7.0
Pros: Cleanliness and friendliness of the staff.
Cons: The toilet barely worked in our room. One of the exterior card readers didn¿t work, so we had to walk around the building to a different door where the reader worked.
Good 6.0
Pros: Great black our shades.
Cons: The definition of average airport area hotel.
Excellent 10.0
Pros: Good breakfast. Wonderful staff! Perfect location & 24/7 shuttle.
Good 7.2
Walls and floors are thin. Restaurant & bar are nice with good food options.
Okay 5.0
Pros: Hotel is located about 5 min's drive from PHX international airport. Front desk staff was very friendly.
Cons: Its understandable that its an old property but our room had constant sewage smell in bathroom. Also the shower is very small and there is no curb to hold the water into the wet area.
Mediocre 3.0
Pros: Close to the airport.
Cons: We marked that we wanted freebreakfast. The hotel info says Full American breakfast. Upon check in we were told that we did not have breakfast included with our room. The website was misleading.We had other options and would have booked elsewhere.
Excellent 8.0
Pros: Close to phx, frees shuttle round the clock, restaurant, coffee shop on site
Cons: Beds are not comfortable.
Mediocre 3.0
Pros: the price was cheap
Cons: there was an unpleasant odor in the room. We called for the shuttle from airport and were told where to go. Waited over 45 minutes for the shuttle and called the number several times was on hold and disconnected. staff worried about fix broken file hold
Excellent 10.0
Pros: Great, clean, comfortable hotel with friendly staff, good food, and overall nice place to stay!
Good 6.0
Pros: Very hospitable staff
Cons: Location is far from everything. Even a grocery is a few miles away. WiFi just wouldn’t connect.
Excellent 10.0
Pros: Fast check-in Roomy Quiet Parking was good. Breakfast was good, though a little pricey.
Cons: Shortage of electrical outlets at bed. I like to charge my phone but keep it there for clock and an alarm.
Mediocre 2.0
Pros: convience of location and Hertz drop off site
Cons: It was less than acceptable! Booked a king and it had two doubles. The carpet was absolutely filthy! Walked barefoot from the bed to the bathroom wound up with long black hair all over my feet!!!(I wiped my feet on the bathmat and it was disgusting!)
Good 7.1
Pros: This Hilton has an executive lounge. Clean, nice rooms. Nice staff
Cons: Don't get room 260. Long walk to room, but its next to a very noisy elevator. 6:15 to 7am elevator it operated continually and impossible to get back to sleep. Charged $4 /beer in exec lounge.
Mediocre 2.0
Pros: Very nice room.
Cons: The check-in staff was very rude! I did NOT get my wake-up call! No included coffee or breakfast at this motel. You also must pay for internet in your room. There is NOT free parking if you fly and return!
Okay 5.0
Pros: Room is big, good location regarding to airport
Cons: No free WiFi in the room. Bathroom is a little small
Mediocre 3.0
Pros: The towels and sheets Friendly staff
Cons: Paper thin walls - could hear people talking clear down the hall, knocking for room service, heard everyone's door open - close, heard tv next door Pay for internet service No continental breakfast Maid moved my toiletries Canteen open limited
Good 6.5
Pros: The location is close to many attractions.
Cons: It wasn't very clean, the toilet was dirty and the counters on the dressers had liquid stains on them. The front door had a huge gap between the floor and door so we could hear everything from the outside in the hallway.
Good 7.7
Pros: Rooms was modern and clean and comfortable
Cons: The rooms were far from the lobby and hard to find a bit and gate around pool was odd
Excellent 10.0
Pros: Everything
Cons: Nothing
Hilton Phoenix Airport - Phoenix
Rated no. 4
8.6
Excellent 8.6
Based on 773 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
8.7
Location
9.1
Overall
8.6
Overall 8.6 Excellent
Based on 307 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
8.7
Location
9.1
Overall
8.6
Cleanliness
8.0
Comfort
6.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
8.8
Comfort
8.6
Location
8.9
Services
8.5
Staff
8.8
Cleanliness
9.0
Comfort
8.3
Facilities
9.3
Location
8.6
Overall
8.8
Cleanliness
9.3
Comfort
9.3
Facilities
9.3
Location
10.0
Overall
9.3
Cleanliness
9.1
Comfort
9.0
Location
9.2
Services
8.9
Staff
9.1
Cleanliness
9.4
Comfort
9.3
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
9.0
Comfort
8.8
Facilities
7.6
Location
9.0
Overall
8.0
Cleanliness
8.8
Comfort
8.6
Location
8.8
Services
8.8
Staff
8.8

Excellent 8.0
Pros: Location to airport. Free shuttle on time. Low cost to leave car. Large, quiet room.
Cons: Checkin staff off-hand
Excellent 8.0
Pros: did not eat at hotel
Mediocre 3.0
Pros: The breakfast was good
Cons: In The room we were in (209) the toilet didn’t flush and the air conditioner sounded like a jet engine. Every time it kicked on it woke us up. Worse night ever!
Excellent 9.0
Pros: Quiet clean
Okay 4.0
Pros: The front desk girl for 8pm check-in was great.
Cons: Our room was filthy. If it wasn’t for a missed connected flight and being tired I would have moved hotels. I had an 8 year old with me and as I pulled out the pull-out sofa bed, tons of old food and bottle caps fell out. The sheets had spots on them. The shower had black long hair in it. I slept with my hood on so my head didn’t have to touch the pillow. I read the reviews of cleanliness which is why I chose this hotel, but was very bummed on what we got.
Poor 1.0
Pros: front desk staff are very helpfull
Cons: no one give service, fours days I am picking up my coffee and milk front desk. No cleaning service 4 days in my room
Excellent 8.0
Pros: Nice, clean, large well kept room.
Cons: Shoddy and small restaurant and bar area.
Excellent 10.0
Pros: Quiet and clean
Cons: I had a roach in my bathroom
Okay 5.0
Pros: Good solid room. No issues there. Clean room. Meals and bar available (surprisingly).
Cons: Oftentimes, wifi was spotty for business. I am also a hilton honors member, and the staff claimed the default wifi was good enough. I lost work because of it (a couple of times) and resorted to my mifi hotspot. I require a good solid VPN connection.
Excellent 9.0
Pros: Everyone is friendly, caring and willing to accommodate.
Cons: No back up when the power went out (twice). Poor quality of TV programming.
Excellent 10.0
Pros: Nice and clean
Cons: No complementary breakfast
Excellent 10.0
Pros: Hotel employee at the front desk was absolutely exceptional
Good 6.0
Pros: It was very clean
Cons: I didn't like how we ended up in a handicapped room right next to the door to go out to the parking lot. Could not sleep
Excellent 9.0
Pros: Great value. Clean, convient, room service was a nice touch!!
Excellent 10.0
Pros: Always clean with professional staff
Excellent 8.0
Pros: Lobby was clean and decorated nicely. It also smelled greatQ
Cons: The front desk attendant did not great us on arrival. She was on the phone with customers, I think. However, with some basic etiquette she could have been more effective. Upon checkout we got the same treatment from the young man at the desk.
Poor 1.0
Pros: Nice woman at front desk, convenient location
Cons: HORRIBLE room. Paper-thin walls & ceiling, next to constantly slamming door to outside, windows faced front parking lot, no option for 2 beds as we were led to believe we could have, & bad layout for us since room was configured for disabled guests.
Excellent 8.0
Pros: The layout of the room
Excellent 9.0
Pros: Nice suite for the price. Pleasant and efficient staff. Enjoyed the stay.
Mediocre 2.8
Pros: Location convenient to the interstates
Cons: Nose all night long from machinery and guests upstairs. Couldn't get a good night's sleep ay this hotel. Also under renovation, facilities a mess.
Okay 4.0
Pros: Location. Close to the airport.
Cons: While clean, the room looked like a cheap college dorm room. Boxy with cheap furniture.
Okay 5.0
Pros: Staff was very helpful after we complained about being put in a room on a floor that was under construction. We were moved immediately to a floor that was finished. The housecleaning person was outstanding,she actually fixed a bedside lamp that was loose
Cons: We feel we should have been informed that the hotel was being remodeled, probably would not have booked. OR upon check-in we should have been at least put in a room on a completed floor NOT on the floor still under construction.
Good 7.0
Pros: Friendly, helpful staff. Clean/newly renovated rooms.
Cons: No water pressure in shower, hot and cold gauges seemed to be backwards on faucet and shower.
Excellent 8.5
Cons: The air conditioner in the bedroom blew right on my face, which was very uncomfortable.
Excellent 10.0
Pros: Needed a good sleep before flying home. Quiet but close to airport. Good beds. Accessible to city for last nights meeting. It worked great.
Okay 5.0
Pros: Parking of our vehicle while we travelled for 11 days.
Cons: I was told by an unknown staff that our vehicle could park at the hotel while we were gone. However, when we arrived we were given a different story. The charge was reduced, but still had to pay. The free parking was the main reason I chose this hotel.
Excellent 10.0
Pros: Place has everything you could want; restaurant, bar, coffe-cookie station, pool, fitness, business center, LOVED that the "Pavilion Pantry" was open 24/7. Got in late after a show & wanted snacks, everything was well stocked, good variety/choices and it was 'gimme this, gimme that, charge it to the room, thankyouverymuch. An extra juice/Gatorade in the mini-fridge for the morning just makes sense when traveling! Hotel is well kept inside & out. LARGE Room is spacious, love a bathroom that is NOT cramped. Furnishings are new, clean, bed is very comfortable. If we had stayed longer I would have given the restaurant a try. The breakfast buffet looked very complete AND an omelette station for reasonable price. Neighborhood/area was convenient but the property felt secluded/private at the same time, nice. Ample parking even late night, when does that ever happen? :)
Cons: The room itself could have used a mirror and the shower had JUST enough water pressure but that is nit picking, we do almost monthly one nighters to Phoenix area and we will be back for sure.
Excellent 8.2
Pros: Great for kids/family.
Cons: Friendly and accommodating.
Excellent 10.0
Pros: I was impressed with how hospitable the staff was. Very clean.
Excellent 9.4
Pros: Near to airport Cleanliness Staff excellent Restaurant excellent and convenient Facility updated Well maintained Laundry facility very clean
Cons: Beds too soft for my arthritic back Loudness of air conditioning that kept waking me up, but needed to keep it on since Phoenix was 115 degrees outside Very rude and loud and noisy guests in hall - but they are in every hotel, I know
Okay 5.4
Cons: The bed was stated online to be an adjustable comfort bed but was only a pillow top type. I didn't think the bed was very comfortable at all. The window at the end of the hall overlooked a really awful property full of garbage and cars. The restaurant was a great convenience since there was not much around the hotel to go to. The staff in the restaurant was very professional and nice. The food was also pretty good. Since we only stayed one night to catch an early flight it was fine.
Excellent 10.0
Pros: Nice room. Quiet. Super friendly front desk staff
Cons: No complaints
Hilton Garden Inn Phoenix Airport - Phoenix
Rated no. 5
8.6
Excellent 8.6
Based on 307 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.6
Facilities
9.3
Location
8.5
Overall
9.3
Overall 8.4 Excellent
Based on 1,077 reviews
Cleanliness
8.4
Comfort
8.6
Facilities
9.3
Location
8.5
Overall
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.3
Comfort
8.5
Location
8.4
Services
8.0
Staff
8.4
Cleanliness
10.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.5
Comfort
8.5
Location
8.5
Services
8.4
Staff
8.5
Cleanliness
7.8
Comfort
8.0
Location
8.0
Services
7.8
Staff
8.1
Cleanliness
8.7
Comfort
9.0
Location
8.8
Services
8.8
Staff
9.2
Cleanliness
8.1
Comfort
8.1
Location
8.2
Services
8.1
Staff
8.6

Excellent 8.0
Pros: Location was great.
Cons: The jacuzzi was working only hot water, the room's carpet was dirty, there was coffee residue in the coffee maker. Had to pay extra for breakfast
Mediocre 3.0
Pros: Close to the airport
Cons: The room smelled very musty and old. Bad remod of the room.understaffes. no free coffee or breakfast.
Good 6.0
Cons: The toilet whistled when it was flushed .
Excellent 10.0
Pros: The room was very nice!
Cons: Nothing
Excellent 9.0
Pros: Location, Cleanness, overall services
Cons: NA
Excellent 10.0
Pros: As soon as we walked in the lobby, the hotel smelled clean.
Cons: no
Excellent 8.0
Pros: It was close to the airport
Cons: No complimentary breakfast
Good 6.0
Pros: near airport price
Cons: needs updated no breeakfast
Excellent 8.0
Pros: Clean and safe
Cons: No
Excellent 10.0
Pros: Location
Cons: No
Okay 5.0
Pros: The location
Cons: Carpet is old and shower was not so clean
Good 6.0
Cons: An earlier breakfast for those catching an early flight. Even if it was just coffee,toast and juice.
Mediocre 2.0
Pros: Location
Cons: The lobby has been remodeled ,the rooms are old, chipped and have dirty carpets. The staff was disappointing, I needed to taketheir shuttle I waited 30 minutes for the shuttle after being told they would be there in 5, I don¿t mind waiting just be hone
Excellent 9.0
Pros: how clean it was!
Okay 5.0
Pros: Location was near airport
Cons: This is NOT a 3 star hotel. It's old, run down, elevator and vending machines broken. Also bed bugs!
Okay 5.0
Cons: RESTURANT PRICES RIDICTULIOUS OVERPRICED
Excellent 9.0
Pros: The cleanliness and the lady that checked us in was ¿¿
Excellent 9.0
Pros: Me hubiera Gustavo que el desayuno extuviera incluido, por lo demas estuvimos muy comfortable. Ah tambi¿n deber¿as poner parasoles en el area de la piscina porque es demasiado caliente y tambi¿n cambiar las toallas ya que estan muy gastadas!
Poor 1.0
Pros: Not much.
Cons: Night and morning front desk was just ok. House keeping knocked on my door at 9:23am, 10:15am, 11:00am, walked in when I was in the shower at 11:30am, and 11:54am knocked again. I got in at 2:30am that morning. Who the hell knocks that many times.
Excellent 10.0
Pros: I loved the fact that the room had 2 areas. One area was the living room area which had a couch and tv. It also had a microwave and refrigerator. Coffee and tea was available in the room. The bathroom was between the living and bedroom area.
Cons: No
Excellent 9.0
Pros: location, hospitality of staff, clean room
Poor 1.0
Pros: Close to airport
Cons: Waited for the shuttle too long, front desk person was rude, and disorganized. Was not made aware that breakfast was included. Very bad experience there.
Poor 1.0
Pros: Closeness to airport
Cons: Room was extremely dated. Ripped up chair in room. Mold in shower. Dirt on bathroom counter. No maid service during entire stay.
Poor 1.0
Pros: Nothing smelled like smoke trash everywhere
Cons: Everything staff didn’t help with anything smelled like smoke everywhere, I would have changed hotels if I could have I’ll never stay there again
Mediocre 3.0
Cons: Had to call to get car sent to airport shuttle gone for night
Good 6.0
Pros: Location
Cons: Beds were old, the check in guy acted like we were bothering him and took a very long time to complete the check in.
Mediocre 2.0
Pros: 😑
Cons: maintenance needs to be on top of work orders
Excellent 10.0
Pros: Very nice and clean property, very nice location and good price Thanks !!
Cons: I didn’t want to leave ..lol
Good 6.0
Pros: The entrance was the best part nice .
Cons: Yes the room floor was dirty looking or someone waste something on floor spots everywhere and bathroom had damaged to it. For the price no worth it looked like a cheat hotel room .
Poor 1.0
Pros: Location
Cons: First thing going into the room the light was burned out and so I had to use my phone for lighting. Most importantly the most disgusting room I've ever had in my life mold mildew all over the bathroom shower head shower I wore my street shoes in the showe
Mediocre 3.0
Pros: Location
Cons: Customer service was terrible.
Mediocre 3.0
Pros: The location
Cons: The hotel was old and worn, except for the lobby. The bed was old and lumpy, not like other IGH hotel beds. The room was stale and musty.
Mediocre 3.0
Pros: Hotel staff was helpful and friendly, very professional.The rooms however were very smelly, a combination of mold and Feet! Unfortunately, no other rooms were available and since it was only for one night, we tolerated.
Poor 1.0
Pros: Nothing
Cons: Dirty carpet broken shower spout
Mediocre 3.0
Pros: Location
Cons: The room was extremely dirty. The Carpet was all stained and big hole in closet door. Told management and she giggled and said she would tell housekeeping to do better.
Poor 1.0
Pros: Nothing
Cons: The night staff was not courteous when I checked in.
Okay 4.0
Cons: The $50 security deposit they say gets refunded to you after you check out is the only problem I have and all the phone calls to try and get someone who knows how to reverse the charge is a task and a half
Good 6.0
Pros: Good location and airport shuttle was nice.
Cons: Front desk was somewhat rude not very friendly upon check in charged early check in fee but feel there were plenty of rooms available after noon therefore wasn't necessary.
Mediocre 2.0
Pros: nothing
Cons: I disliked everything about this hotel.
Good 6.0
Pros: It¿s proximity to the airport and the shuttle service.
Cons: The carpet was worn as we got off the elevator on the fifth floor
Poor 1.0
Pros: Nothing
Cons: Everything
Good 7.0
Pros: Cold ac
Cons: The front desk clerk had an accent that was difficult to understand. It was Scottish or brush and he spoke so fast I kept asking him to repeat himself. The bed was not comfortable.
Mediocre 3.0
Pros: As we arrived, we were promptly greeted. As we checked in, our questions were answered. When we checked out, we had no paperwork.
Cons: The 1st room was not what we expected, the a/c burned that night (2am), it took over an hour to get another room, no one adjusted the occupancy to show that we were there, room service refused clean when requested; inactive management; refund requested.
Good 7.0
Pros: Poor management
Cons: location
Okay 4.0
Pros: Location
Cons: Yes, the cleaning company used by the hotel does poor cleaning or not at all. I stayed at the hotel 3 nights and the room was not cleaned thoroughly. The manager apologized but didn¿t offer to take off the price of my stay. I don¿t plan to go back.
Good 7.0
Pros: The complimentary breakfast was much better than we expected - really quite good. The room was clean and comfortable if dated. Overall a positive experience.
Poor 1.0
Pros: Close to the airport
Cons: Dirty pool and spa Noisy neighbors above and staff didnt address when presented to them.
Mediocre 3.0
Pros: The location was fine
Cons: It was very dirty. The carpet in the room was disgusting with big stains and spots. There was hair in the bathroom and in the tub. I booked because the website said ¿clean¿ it was definitely not clean. So so gross
Poor 1.0
Pros: The location of the area
Cons: The first room had roaches and the staff moved us to another and the second room had really bad ants and bed bugs and after reporting it to the staff the still tried to charge me a extra 300 for checking out early because I was not satisfied
Okay 4.0
Pros: The room was clean. The beds are old beds with the bottom of the wood from the frames peeling off the paint. I woke ¿ up In sweat due to the AC unit powering on and off every 30- 45 minutes or longer. And the temperature gage not working on the wall.
Cons: AC until not working and front desk staff wasn¿t picking up!
Okay 5.0
Pros: Customer service and location
Cons: Internet was poor
Okay 5.0
Pros: Staff was very friendly
Cons: It was not as clean as expected. The hot tub was disgusting. Carpets, vents and elevator buttons were nasty.
Okay 5.0
Pros: It was a very basic hotel. I do not think it was a 3 star. We stayed in a 2 star that was much nicer, cleaner and newer after this.
Cons: I felt things looked very used and older.
Okay 5.0
Pros: the breakfast vouchers we got and the breakfast menu was good.
Cons: only one check in receptionist and the room we got was an old room that had large nail or screw holes the room was to small and a staff gave us the wrong direction to the pool.
Poor 1.0
Pros: The lobby was nice
Cons: The room was dirty, the lights when you enter the room wouldn¿t turn on then the lamp on the right side flickers on and off and the radio kept humming even though it was unplugged. Also their was hair all over the bed was nasty.
Excellent 8.2
Pros: Timely airport shuttle
Cons: Room lighting inadequate partially due to light burned out
Holiday Inn Hotel & Suites Phoenix Airport, An IHG Hotel - Phoenix
Rated no. 6
8.4
Excellent 8.4
Based on 1,077 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
8.5
Location
8.5
Overall
8.4
Overall 8.3 Excellent
Based on 564 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.5
Location
8.5
Overall
8.4
Cleanliness
7.3
Comfort
8.0
Facilities
8.6
Location
8.0
Overall
8.0
Cleanliness
5.5
Comfort
4.6
Facilities
6.0
Location
5.5
Overall
4.6
Cleanliness
8.5
Comfort
8.5
Location
8.2
Services
8.2
Staff
8.2
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
9.2
Facilities
9.1
Location
9.1
Overall
9.0
Cleanliness
8.9
Comfort
8.9
Location
8.6
Services
8.4
Staff
8.9
Cleanliness
8.8
Comfort
8.8
Facilities
8.6
Location
8.4
Overall
8.6
Cleanliness
8.9
Comfort
8.9
Facilities
8.5
Location
8.6
Overall
8.9
Cleanliness
9.0
Comfort
8.7
Location
8.5
Services
8.4
Staff
8.8

Mediocre 2.0
Pros: When I finally checked out since I was charged twice for the security deposit, quite awful execution by your lack of staff's attention to detail.
Cons: The price for the lack of amenities in the room was over priced. I was expecting a better experience with a view instead received a brush off by the property but managed to make sure to charge me twice for the security deposit. Was not impressed at all.
Okay 5.0
Cons: Check in was 40 minutes late because they didn’t know if room was clean or not.
Excellent 10.0
Pros: The staff was great. Location was good, newer area but it is up and coming.
Excellent 10.0
Pros: I liked that the property was only a 5 minute drive from the airport! Also liked the cleanliness of the property and friendly accommodating staff.
Cons: Just didn’t like how many homeless individuals was nearby the property!
Okay 5.0
Pros: The room was clean
Cons: In the four nights I was there I had zero maid service
Excellent 8.0
Pros: The layout of the room was awesome and the bathroom was very intimate.
Cons: Some information provided from staff was not accurate.
Good 7.0
Pros: Convenience to the airport
Cons: Dining options were limited. This hotel particularly did not have one
Excellent 9.0
Pros: Large modern rooms. Shuttle toaiirport.
Cons: Awkward/confusing entrance into parking lot. Bathroom floor wasn't thoroughly clean. ( there was a white plastic cap and a piece of foil To a small lid, under the sink)
Excellent 8.0
Pros: The staff were extremely helpful and knowledgeable. The called an uber for hotel transportation when the shuttle was not running.
Cons: No breakfast served. Uber was 40 minutes late picking up for a flight. While that is not the hotels fault, they still state that they have an airport shuttle, which is not true most of the time due to decreased usage. They did pay for the uber.
Excellent 10.0
Me and my family only strayed one night but this was the first of many stays. Room was clean the facility was Uber nice.
Poor 1.0
Pros: Nothing. Experience was horrible. They charged my account twice for the deposit and the staff were very unpleasant
Cons: The receptionist was not helpful at all
Good 6.0
Pros: convenient to airport, well equipped with iron, ironing board, steamer, coffee
Cons: shower did not drain well, bed was way too soft
Poor 1.0
Pros: Nothing. Folks in other reviews complained about homeless. They're NOT an issue! Homelessness is in EVERY area of the US. Even upscale areas. So don't use them as a reason not to stay at any particular hotel. Nor why hotels lack their own upkeep.
Cons: This is the worst Aloft ever!! Very DIRTY inside hotel! Nasty elevators,dirty hallway carpets & walls. Pool/patio closed. Yet BAR was packed with folks! They CHARGED our CC 100.00 (not put supposed hold). Staff not welcoming at all. Very stand offish.
Excellent 10.0
Pros: Bed was so comfy. Loved the modern decor. Close to.airport with a free shuttle.
Cons: Wouldn't wander off property, quotes bit of homeless around.
Excellent 9.0
Pros: Able to walk to it from the airport.
Cons: Marriot
Excellent 10.0
Pros: Love the staff and I love that the love animals
Cons: Nope
Good 6.0
Pros: Prime Location
Cons: The noise level, running jumping was heard all night
Excellent 10.0
Pros: Very clean. Was surprised it was so quiet in the hotel given it being next to the airport.
Cons: N/a
Excellent 9.0
Pros: I can walk to it from the airport. Comfy bed. Clean room.
Cons: I don’t like that Marriott bought it. I wish it were independent again.
Excellent 9.0
Pros: Staff was amazing, hotel was nice and clean. I would stay here again In a heartbeat
Cons: Even though this hotel is near the airport we were not disturb by planes taking off and landing. However our first two nights were filled with noise from Street traffic. The 3rd night we asked for a room away from traffic and it was much better.
Mediocre 2.0
Pros: They had security.
Cons: The walls have chipped paint. It was extremely loud, people running up and down the hallway at 4am or 5am. There are a lot of homeless people outside in the parking lot/circle k next door. I did not feel safe with my daughters.
Poor 1.0
Pros: The rooms I love and visit a few times a year or more..But this experience with the manager  was one to leave a lasting BAD impression.BECAUSE OF HER AND HER LACK OF KNOWLEDGE THEY OWE ME $---.HOPE TO BE REFUNDED BY BEN THE NIGHT MANGER
Cons:  MANAGER RIPPING ME OFF AND DOUBLE BILLING US
Good 7.0
Pros: I liked that it was close enough to the airport. There were enough staff on duty.
Cons: Even though there were enough staff around I had to keep asking for towels n room service.
Mediocre 3.0
Pros: It was a conveniant location
Cons: Who test the fire alarm all day and late night??! Really is so upsetting to wake up with that loud noise no once but many! And there is never a manager in duty to provide a explanation!
Poor 1.0
Pros: Nothing
Cons: They charged me for lighting a candle while bathe 75.00 saying that it was not allowed I had no idea you could know staff was very rude.
Okay 5.0
Pros: The hotel room was bigger than expected and the lobby was nice. The bed was very comfortable.
Cons: There were some very loud noises in the middle of the night and they lasted until early in the morning. The bathroom had some mold and the sink had a smell in the drain.
Good 7.0
Pros: Surprisingly quiet even being on the 2nd floor. Bed was comfortable.
Cons: Shades did not darken the room, too much light came through in the morning. They were allowing glass around pool, very dangerous. Couldn't have just a light in the toilet/shower area.
Poor 1.0
Pros: The bar
Cons: Ckd in on Friday. Never had a hot shower until hour prior to cknout on Sunday. The desk could care less. They said since I prepaid there was nothing they could do. Someone has my money and I think I should get some of it back. hotel from hell.
Excellent 8.5
Pros: There hotel was very convenient, very clean, the bed was very comfortable, the shower was decent, and overall our experience was very positive.
Cons: The breakfast experience was awful. The breakfast room was unbelievably confusing. There were paid groceries interspersed with maybe-free stale bagels with cheap-diner packaged condiments, horribly awful coffee with cheap-diner packaged cream, interrupted by a window selling tiny fancy food cartons. I have never been so confused for a hotel breakfast, and although we choked down a piece of bread and took some really bad coffee to throw away at the parking garage, the breakfast experience seriously marred an otherwise great experience.
Good 6.0
Pros: The room was clean and the pool was salt water.
Cons: The breakfast was a disaster. The woman cooking it was rude to me when I asked for assistance as I had never ordered before. Then she messed up my order, made me wait while she served others who came after me.
Good 6.0
Pros: Location
Cons: Not well insulated. Heard the airplanes all night and listened to our next door neighbors TV early in the morning.
Excellent 10.0
Pros: Stayed at Alofts in PHX and Tampa, always consistent and a good value.
Okay 5.0
Pros: Location to downtown.
Cons: It was still being remodeled and you could tell it was not finished.
Good 7.4
Pros: Room is nicely appointed, ours needed a little maintenance TLC on the shower door. Water pressure also a little low.
Cons: Convenience store appears to be congregation site for homeless etc. and I would not go there at night.
Mediocre 2.0
Pros: Hotel was dirty. Trash everywhere. Old furniture. They're doing some remodeling but don't tell you that on the site
Cons: See above
Good 6.0
Pros: Location
Cons: Wash clothe had human waste in it.
Excellent 9.4
Pros: Very upbeat place to stay. Colorful and uplifting! Rooms are very spacious and the beds are big and cozy. Staff was very friendly!!! Me and my husband will be staying here again!!!
Good 7.0
Pros: The staff was very friendly and accommodating.
Cons: The pool was very meh. And the room was too small for 4 adult sized people. pillows were bad.
Excellent 10.0
Pros: staff is super, price is great. I love that they encourage people to go green and not have their sheets washed daily - they give $ back for every day you don't get clean towels and bedding. I highly recommend Aloft
Excellent 9.7
Pros: The staff was very friendly and accommodating. Loved that they had a shuttle to and from the airport. We ate at the Ruby Tuesday's right by it and had a great time with some of the locals. Aloft is close to the light rail, which was very convenient for us since we were going to the Diamondbacks game in downtown Phoenix. Would definitely stay here again. The price was also great!
Cons: The only complaint that we had was that there was some construction going on that started at 530 am, which woke us up way earlier than needed.
Excellent 10.0
Pros: fun atmosphere, really good pool
Cons: I wish they had a hottub
Good 6.0
Pros: The motel did not have water the morning we were to depart and it ruined our trip back home...the motel should Have advised their guests about not having water
Okay 5.0
Pros: The staff were really friendly in trying to make up for the original problem.
Cons: The hotel shuttle pickup from the airport didn't come, leaving me out in 100 plus heat for over half hour. It would've better if the front desk staff had simply explained to me that I could take the airport train but it took multiple calls to learn this.
Good 7.1
Pros: Convenient to airport.
Cons: Kinda like a cheesy Vegas hotel. Unorganized staff.
Okay 4.0
Pros: Shower
Cons: Dark, spooky feeling
Good 7.7
Pros: Clean, comfortable.
Cons: Planes, trains and automobiles. Heard them all, all night long.
Excellent 10.0
Pros: Very close to airport, stylish rooms, friendly and helpful staff.
Cons: Close to airport and tramline, meaning constant background noise. Hallway and adjacent rooms also conducted lots of noise.
Mediocre 2.2
Pros: I didn't contract any disease
Cons: Rundown dingy with homeless people and prostitutes hanging around. Very noisy. Towels, when you could get them, were dirty gray and Iike sandpaper
Excellent 8.2
Pros: My young daughter liked the modern decor. She is averse to older looking bathrooms but liked the modern bathroom style (both public and room restrooms). The place was clean for the price we got. Would consider other places in the < $100 category.
Cons: Wish there was a complementary breakfast included but there was options nearby in the area.
Mediocre 3.0
Pros: Nothing
Cons: The front desk staff we were very rude. They insisted that the room was not paid for even though I showed them proof that I prepaid. As a result of the lack of customer service, I did not check in to the hotel I will never book at another Aloft property nor would I recommend this hotel to anyone else.
Aloft Phoenix Airport - Phoenix
Rated no. 7
8.3
Excellent 8.3
Based on 564 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
9.0
Location
8.8
Overall
8.0
Overall 8.2 Excellent
Based on 585 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
9.0
Location
8.8
Overall
8.0
Cleanliness
8.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
8.0
Cleanliness
8.0
Location
10.0
Overall
8.0
Staff
8.0
Value for money
8.0
Cleanliness
8.4
Comfort
8.5
Location
8.8
Services
8.1
Staff
8.5
Cleanliness
9.6
Comfort
9.2
Facilities
9.6
Location
9.6
Overall
8.0
Cleanliness
8.0
Comfort
8.6
Facilities
8.0
Location
8.6
Overall
7.0
Cleanliness
8.8
Comfort
8.6
Location
8.9
Services
8.3
Staff
8.6
Cleanliness
8.7
Comfort
8.8
Location
8.6
Services
8.5
Staff
8.4
Cleanliness
9.0
Comfort
9.2
Facilities
9.0
Location
8.9
Overall
8.4
Cleanliness
8.7
Comfort
8.7
Location
8.8
Services
8.3
Staff
8.4

Poor 1.0
Pros: Nothing
Cons: Bedbugs, not enough soap for the shower
Good 7.0
Cons: There was supposed to be a complementary breakfast, it was closed because of some malfunction of something?? I'm still not sure. The counter attendant didn't try to compensate for the closure. The airport parking wasn't free.
Excellent 8.0
Pros: Comfortable bed.
Cons: The room was small. There was no fold out couch or room for a roll away bed. Front desk staff not very helpful or informative. The carpet was stained.
Excellent 9.0
Pros: Great breakfast
Cons: the pool and hot tub were dirty
Good 7.0
Pros: Clean Nice staff
Cons: Bad decor
Excellent 8.0
Pros: Comfy beds, excellent pillows
Excellent 10.0
Pros: The cozy bed and pillows. The free airport shuttle and breakfast was pretty good.
Cons: Coming in late and not being able to sleep in. I also forgot to buy your pillows.
Okay 5.0
Pros: the bed is nice and big but it's a bit hard. Need to foam it up a lil bit more.
Cons: Bed was hard and need to foam it up a lil bit.
Excellent 8.0
Pros: ease of check in, clean and close to airport
Cons: breakfast was not great and not refreshed after first wave of peeps ate it
Mediocre 3.0
Pros: Room was clean
Cons: Had to sit in hallway to get internet.Some staff were not helpful at all (some were Helpful). Breakfast attendant did not keep areas clean.
Excellent 8.0
Pros: The convenience. Overall good amenities. Rooms were great.
Cons: 2 staff were rude or disinterested in helping. 2 were great though.
Excellent 10.0
Pros: Everything, the best place to go, can't wait to go back.
Poor 1.0
Pros: There wasn¿t much to like.
Cons: The sheets smelled like old mildew laundry. The carpet was DIRTY and there were crumps around the foot of the bed. Bathroom floor was also dirty. Hallway carpets were stained. Overall it was not a good experience.
Poor 1.0
Pros: Hotel was fine. Your booking and support is horrible. No support at all. No admitting any fault on your part.
Cons: Hotel was booked for 2 people, but your system messed up the tickets so one of us couldn't get onboard. Couldn't use Hotel 2 room but you wouldn't change anything. ROOMS WERE FOR 3 ADULTS - your system charged me for 6 adults? You won't help with anythi
Excellent 8.0
Cons: Swimming pool not working and still on Covid breakfast.
Okay 4.0
Pros: The room itself was good
Cons: Breakfast was pathetic. Cheap, nasty, food. Minimal selection, and trash piling up everywhere. None of the tables cleaned. Floors filthy. Coffee empty. Just no effort at customer service at all .
Excellent 10.0
Pros: I really liked the hotel. Clean and large room. Very comfortable pillows. good breakfast. And good location. I recommend.
Excellent 10.0
Pros: customer service and clean room
Good 6.0
Cons: Carpet was old dirty and stained
Okay 4.0
Pros: Shuttle service
Cons: Cleanliness
Excellent 10.0
Pros: Very good quality hotel for the price. Clean, modern, and no issues!
Excellent 10.0
location is awesome, few minutes drive to the rental car facility. staff is friendly, room was very clean. well worth the price
Poor 1.0
Pros: I already sent an email about the wxpeeience
Cons: Everything
Excellent 10.0
Pros: All of the amenities and the location
Cons: Everything was perfect
Excellent 9.0
Cons: Continental breakfast was extremely limited on our weekday stay
Okay 4.0
Pros: It was nice to have a shuttle and breakfast.
Cons: We called the front desk for a motorcycle noise disturbance outside our room and the attendant said frankly he was scared since the same thing happened the night before. The revving of engines went on for many hours. We didn't sleep well.
Excellent 8.0
Pros: Clean, visually appealing lobby
Cons: I just wish there was a smoking area with seating. I don't mind smoking outside, it's just the seats that were outside specifically had no smoking signs on them.
Good 6.0
Pros: It was very clean and quiet
Cons: The staff were not so nice when checking out barely wanted to speak to me
Good 7.0
Pros: Location
Cons: Assigned handicapped rm. Shower bracket broken, had to hold the shower spray to take shower. Room door did not shut tightly, shook all night. Had to have room key re-keyed 3 times. Hair in shower. Maybe reg rooms better, liked location may try hotel again
Excellent 8.0
The location is very convenient for the airport and local restaurants. Room had omfortable beds and pillows, microwave, refrigerator, coffee maker and TV. Breakfast was limited due to pandemic. Would recommend this hotel to family and friends.
Mediocre 3.0
Pros: The location to the airport.
Cons: The hot tub was filthy. There was only one warm breakfast option and when ordered they didn¿t actually have it. Even took the cereal and milk off the options the second morning. We got uncomfortably solicited for money in the lobby one night.
Good 7.0
Pros: The Staff in the morning were very nice and accommodating.
Cons: The first room I was given had an bad odor and I was given another room and it was fine.
Okay 4.0
Pros: The place was pretty clean. I enjoyed the stay for the most part.
Cons: Front desk was not helpful what so ever but another front desk gentlemen came in and very kind.
Mediocre 2.0
Pros: I guess close to airport
Cons: Very rude
Excellent 8.0
This hotel has everything needed for a good night before travel. Good service and prompt shuttle service. Brown bag breakfasts prepared the night before with lots of good choices.
Okay 5.0
Pros: Price.
Cons: The bathroom tub was clogged n there was a cockroach in the breakfast table
Excellent 9.4
Pros: Convenient locaton neat airport but quiet and comfortable
Okay 5.0
Pros: Room was clean and appeared to have been updated.
Cons: Construction was underway. Lobby did not exist except for check in Area. Staff was nice but place was kinda a mess. They were remodeling entire hotel,
Good 6.5
Cons: Very noisy. Could hear everyone in the halls and in the adjacent room
Good 6.8
Pros: The hotel staff was very courteous and the location to the airport was ideal.
Cons: It was not filthy but our bathroom was not as clean as I prefer and t he hotel hallways were kinda dirty.
Excellent 10.0
Pros: The many pillows were luxuriously thick. The halls were quiet. The breakfast choices were outstanding for the money.
Cons: Our first room had a distinctive (cigarette-type) odor to it, however the front desk immediately corrected it by assigning us a different room.
Excellent 10.0
Pros: Great value for the money
Excellent 9.3
Pros: Nice clean professional hotel, would recommend and will stay again on my next business trip to Phoenix area.
Holiday Inn Express Hotel & Suites Phoenix-Airport, An Ihg Hotel - Phoenix
Rated no. 8
8.2
Excellent 8.2
Based on 585 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
8.8
Location
8.9
Overall
9.0
Overall 8.2 Excellent
Based on 1,414 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
8.8
Location
8.9
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.7
Comfort
9.0
Location
9.0
Services
8.5
Staff
8.7
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.5
Facilities
8.5
Location
8.5
Overall
8.0
Cleanliness
8.8
Comfort
8.7
Location
8.7
Services
8.4
Staff
9.0
Cleanliness
8.3
Comfort
8.1
Location
8.7
Services
7.9
Staff
8.4
Cleanliness
8.8
Comfort
8.8
Facilities
9.0
Location
9.0
Overall
9.4
Cleanliness
8.3
Comfort
8.4
Location
8.9
Services
8.0
Staff
8.6

Excellent 10.0
Pros: Location amenities
Excellent 8.0
Pros: it was so nice and clean!!
Cons: The parking lot was super packed had a hard time finding a spot!!
Excellent 10.0
Pros: The friendliness of the staff and the quick check in. I also loved how clean it was.
Cons: There is nothing I can say bad at the moment. It wasn't bad so far.
Excellent 10.0
Pros: the bed was very relaxing and comfortable! The parking was safe. The employee's are very kind and customer service is good. Keep it up.
Cons: it's all good
Good 7.0
Pros: Lobby and bar looked upscale
Cons: Shower head didn’t work and absolutely no hot water.
Good 6.0
Pros: Room was clean, and comfortable. Front desk person at check in was very friendly. Location to airport and college visit was perfect
Cons: Two mornings in a row trying to get coffee i felt invisible. 2nd morning I was waiting to be acknowledged and a gentleman walked up behind me. He was acknowledged immediately and his order taken. I got up and walked away. Ice machine on our floor was empty and no water in coke machine.
Excellent 8.0
Pros: Very clean and great furnish.
Cons: Most staff was friendly. No complimentary breakfast
Excellent 9.0
Pros: cleanliness and friendly staff at the front desk and awesome service at the bar/restaurant on the night shift.
Cons: there where no carts for my luggage at the main door, I asked the gentleman at the door (staff) and he just said there where none but did nothing to help me.
Excellent 9.0
Pros: Only here for one night and spent little time in the hotel. The check in staff was fine not overly friendly but efficient. The check out guy was super friendly.
Cons: We were on the 5th floor and had a view of a taller than us parking garage right out the window. Pretty disappointing view in an area with great views all around.
Good 6.0
Pros: Location very convenient for the airport. Secure, convenient parking. Friendly, helpful security staff. Bed was comfortable, room was clean. Food in the restaurant/ lounge was good but a bit pricy.
Cons: The fire alarm batteries went low at 3:30 am and began a regular loud chirp. Tried to use in room phone to contact maintenance, but it didn't work. Alos,there were two USB ports but neither worked.
Excellent 8.0
Pros: Although older, well maintained Needs an incidental store - had to go to Walgreens to get allergy remedy. Small lounge with full service bar and limited menu.
Excellent 8.0
Pros: Price and location
Cons: They would only clean the rooms every three days. So the bed was not made nor the towels changed etc. The coffee machine did not use their coffee pods. They did change the coffee maker to the type that uses the pods. The bathtub anti slip strips wore off.
Excellent 10.0
Pros: Very nice hotel that is close to the airport.
Excellent 10.0
Pros: It was clean and the amenities were right on par with a 4 star hotel. Im a stickler for being able to walk barefoot in a room and this room was exceptional
Cons: The parking garage was not attached to the hotel
Okay 5.0
Pros: shuttle to airport
Cons: this is not a 4 star hotel at best 2 1/2. rust stain in shower, furniture is scared and wood was peeling. They did give us 2 towels and 1 bar of soap!! No shower gel or soap for shower 1 small bar of hand soap. No water in room. TV has a line going thru s
Excellent 9.0
Pros: Close to airport and staff was very helpful, especially the gentlemen that helped with supplying towels and vacumming
Cons: No
Good 7.0
Pros: I liked the decor in the hotel lobby / coffee shop / bar/ bistro. Room was spacious and pretty clean and quiet. The bed was pretty comfortable.
Cons: The parking garage was horrible. A lot of cars appeared to have been abandoned there for years. The parking spaces are way too skinny and it is very dimly lit. Could be very dangerous. The bathtubs were small. Also I still have not gotten my deposit back.
Excellent 9.0
Pros: location
Cons: breakfast room to small
Excellent 8.0
Pros: I like the staff. Very friendly.
Cons: Location of the Hotel was kind of not good. No shops nearby.
Poor 1.0
Pros: Nothing
Cons: THERE WERE BED BUGS¿
Good 6.0
Pros: The view from the room was great especially with the monsoons.
Cons: Parking garage elevator broken. Staff seemed stressed at the lounge and in house keeping. Which is understandable with the pandemic. This is a nice place, but it is not 4 stars.
Okay 4.0
Pros: comfy beds
Cons: toilet seat broken, not enough towels, no maid service
Okay 4.0
Cons: Walls way too thin. Next room had tv on until 4 in the morning and it was hard to sleep.
Okay 5.0
Pros: 1 bed was not made when I checked in , plus no clean towels were in the room.
Poor 1.0
Pros: Location
Cons: They refused to get us a roll out bed. I have a teen boy and young girl. My daughter got sick in the middle of the night and soiled the bed. They gave us two flat sheets and a thin blanket to replace it. Bathroom was dirty. Had to request a trash bag.
Poor 1.0
Pros: Nothing.
Cons: The hotel had a strong smell of weed & made several calls to the front desk to get moved from the 8th floor and did not get an answer. I could not sleep all night and had a terrible migraine the following day. I issued a complain at checkout the next day.
Good 6.0
Cons: We found the sheets to have hair on them, the bathroom floor had not been mopped and the next morning when we went to get cleaned up we found bugs in the bathroom.
Okay 5.0
Pros: Needs updating badly for the price very disappointing
Cons: Really not 4star hotel quality
Good 7.0
Pros: Free parking attached to hotel. Good security, can¿t go to any floors without key. Nice lounge. Very clean.
Cons: Bar too small. Soda machine empty and ice machine not working on 5th floor.
Poor 1.0
Pros: Location
Cons: Dirty, multiple broken amenities, had to change rooms due to everything being broken in the first room.
Mediocre 2.0
Cons: Our room was not clean. There was something sticky stuck on to the carpet. Our room did not get serviced while we stayed there. The pool was dirty. Complete disappointment. This is not a 4 star hotel. Will not be staying at this hotel ever again.
Okay 5.0
Pros: Beds are comfy
Cons: Very misleading booking, no sheets on sofa bed, only will give one bar soap per room, no microwave in room. No towels at pool.
Okay 4.0
Pros: The lobby was pretty
Cons: The parking garage spots were tiny. I took the bathtub 37 minutes to drain after a bath & linen given for 1 person. TV remote only worked to change the channel. You could see the filth and water bottles from past guests under the TV stand from the couch.
Good 6.0
Pros: I like the location. Some of the staff was cool. The people where mixed. The bar was nice. Nice pool, banquet area, business center, piano, store and fitness room.
Cons: I did not like the leak in the ceiling near elevator. I did like when made reservations. The attendant had issues with my debt card. I did not like the construction on side of facility. I did not like the room did have a seal at the door way and trash.
Good 7.0
Pros: Clean on the inside, outside is not a great or safe location. Bums everywhere. When we left there were 5 cop cars outside the hotel dealing with homeless.
Cons: We were excited to spend time in the pool area and relax in the sun,but 9/10 of the pool was shaded all day long, the pool was luke warm,and the hot tub was freezing! A pint of beer was $10 during "Happy Hour". Walk 0.3 miles to the brewery instead!
Good 6.0
Pros: The bartender and room service gentleman was amazing and very kind,the staff in general was great.
Cons: Area is a bit shady,The hotel is pretty but you had to go pick up your own room service because of lack of stafg,staff,and they said the hot tub would be available but was not,it was not what I expected I actually switched from another hotel to stay there
Okay 5.0
Pros: Good location and very nice attentive stafff.
Cons: Did not look or feel like a 4 star hotel. Needs a renovation. Parking stairway was very scary and dirty. Elevators were shaky needs to feel safer. Rooms need a little vamping on decor.
Good 7.0
Cons: They did not allow early check in
Okay 5.0
Pros: The best thing about this hotel was the central location to all the areas of the Phoenix metro that we visited.
Cons: This was not a four-star hotel! The carpet in the hallways was stained and the tile was falling out of place in the bathroom of our guest room. We were very disappointed in the quality of our stay as we were there for our anniversary.
Good 6.0
Pros: Best thing to like about this hotel is the location and shuttle service.
Cons: I did not like how little the room offered, and the toilet did not run properly.
Okay 5.0
Cons: I spilled a Powerade bottle and got charged over $250 for it. Seemed excessive and for all I know it might be justified, but just beware that they might go crazy with charging for damages.
Mediocre 3.0
Pros: Close to freeway and things to do
Cons: Could hear everything. Walls paper thin.
Mediocre 2.0
Pros: Bartender very nice food was good
Cons: Unable to check in til 5 pm had to wait 2 hours Leak in room whenever u used sink Guest next door blaring tv and talking til 4am No complimentary coffee in lobby room coffee in hotels is notoriously gross
Mediocre 2.0
Pros: Hotel was clean and sealed when arriving but I believe that we were the lucky ones. Nice inside had convenient parking garage that got you car out of the slummy outside atmosphere
Cons: House keeping was cleaning rooms vacuuming and yelling at each other until after 10 pm (very bad language used loudly by house keeping) hot water would run out after 3 min andI called to ask specific about hot tub they did not they didn¿t ment. It clos
Mediocre 3.0
Pros: the staff were great and accommodating. the breakfast was great. the guy at the coffee shop was friendly. free parking. clean.
Cons: there was a plumbing issue in the room above us and water was dripping into our bathroom. we got moved to another room and then the shower drain was clogged. we were given a free breakfast which was nice but no way this is a 4 star hotel.
Poor 1.0
Pros: The water worked.
Cons: Bedding and shower were nasty.
Poor 1.0
Pros: worse hotel ive ever been in my entire life. dirty, toilet and bathroom leaking everywhere, cockroach in the bathroom. you guys have breakfast included in your description and they dont even serve breakfast.
Mediocre 3.0
Pros: The only thing good about this hotel was that the staff were nice.
Cons: This is absolutely NOT a 4 star hotel and I’m upset that this was even an option. My first room shower wouldn’t drain so I had to get dressed & go to the lobby with wet hair. My. 2nd room had no drain, 1/4 roll toilet paper &
Mediocre 3.0
Pros: Friendly staff and free wifi.
Cons: The room wasn't very clean. There was hair on the sheets, in the shower, and on the ceiling of the bathroom, the carpet was vacuumed poorly and there was only a tiny roll of TP. I don't recommend this hotel.
Mediocre 3.0
Pros: The Bartender was amazing, that’s absolutely it.
Cons: Everything else. The service. The unprofessional manner they spoke, disrespectful, rude staff. Based who got booked first by where they reserved their room. Worst experience I’ve had flying to Arizona and I go twice a month and try new hote
Mediocre 2.0
Pros: I was sold a 4 star hotel experience of the likes of the double tree and McCormick ranch resort, I got booked outside of my city, next to the airport in a sketchy zone in a hotel that resembles a holiday inn. I had a horrible time and felt lied to.
Cons: They have yet to return my deposit. The staff didn't take me seriously when I asked for concierge services also when I requested special arrangements in light of our anniversary as they failed to attempt to deliver.
Poor 1.0
Pros: Nothing
Cons: Rooms were extremely basic and had a unsettling smell. Did not resemble a 4 star hotel
Poor 1.0
Pros: Hotel employee at the front desk was friendly and professional.
Cons: Smelly dirty gross. No soap in the bathroom. Couldn't wait to get out of there.
Mediocre 3.0
Pros: Airport shuttle
Cons: The hotel on the outside was nice but the room I was In was bad. The bathroom was nasty. The toilet was dirty, large water stain in the bathroom ceiling, the tub grout was all rusted, possibly mildew on shower ceiling. There were stains on the curtains
Poor 1.0
Pros: location...
Cons: A/C in the room sounded like an airplane all night... didn't sleep more than 2 hours straight. Finally dawned on me @ 4.30 AM to put on my noice cancelling headphones to lessen the noise. Front desk was unsympathetic. Not a fan!
Poor 1.0
Pros: nothing, it was a huge mistake booking Crowne Plaza
Cons: everything!
Good 7.1
Pros: Room service. Food. Friendly people.
Cons: Price was less expensive the day after we arrived but we were locked In at the expensive price.
Excellent 8.2
Pros: Friendly staff, clean comfortable room
Cons: The price was rather high
Good 6.0
Pros: the food
Cons: lost & found never calls you back, nor they answer the telephone.
Excellent 8.0
Pros: Staff was very nice room was clean quite spacious would recommend to any one. The train is directing in front of the hotel for a 10 ride to downtown.
Cons: None
Good 6.0
Pros: The staff were very freindly. I ate at the resteraunt and found it to be surprisingly good
Crowne Plaza Phoenix - Phx Airport, An IHG Hotel - Phoenix
Rated no. 9
8.2
Excellent 8.2
Based on 1,414 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.5
Facilities
8.8
Location
8.5
Overall
8.3
Overall 8.1 Excellent
Based on 1,452 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
8.8
Location
8.5
Overall
8.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
7.6
Comfort
8.0
Facilities
7.5
Location
7.6
Overall
6.5
Cleanliness
8.5
Comfort
8.5
Location
8.6
Services
8.3
Staff
8.6
Cleanliness
9.0
Comfort
10.0
Facilities
9.0
Location
10.0
Overall
9.0
Cleanliness
9.8
Comfort
9.5
Facilities
9.3
Location
9.6
Overall
9.5
Cleanliness
8.5
Comfort
8.5
Location
8.5
Overall
4.0
Services
8.1
Cleanliness
8.4
Comfort
8.5
Facilities
8.0
Location
8.4
Overall
8.0
Cleanliness
8.5
Comfort
8.6
Facilities
9.0
Location
8.5
Overall
8.4
Cleanliness
8.3
Comfort
8.2
Location
8.4
Services
7.9
Staff
8.4

Excellent 9.0
Pros: The mini sweet and walk in shower
Cons: Coffee pot was cheap and leaked
Okay 4.0
The elevators Are trash. The room is good size and clean but everything else is Trashy
Okay 5.0
Cons: The shower and towels weren't fully clean, the hotel's website said it offered room service which it did not provide, the pipes made loud sounds when other rooms used water or flushed their toilet, and the onsite restaurant was closed most of the day.
Excellent 10.0
Pros: I didn’t eat breakfast.. loved the hot tub n pool.. the lights @ night look fabulous 👍👍
Excellent 10.0
Pros: I didn’t eat breakfast.. did like the location hot tub n pool.. looks fabulous @ night !!👍👍
Okay 5.0
Pros: Central location to surrounding cities.
Cons: It’s was shabby, dirty and poor service. Price higher for how dirty and run down it was. No breakfast included either. We called down for a blanket for our pull out sofa three times on different days and still never got a blanket.
Good 7.0
Pros: Good location and friendly staff
Cons: Like all those Hiltons around the Airport they need cleaning at the entrance, corridors, and a touch of care. They seem abandoned and the equipment is old. Bed was horrible,, old very old and umcomfortable. We will not comeback
Excellent 9.0
Pros: It was modern. Clean and cozy
Cons: Arizona is HOT
Poor 1.0
Pros: Not a single positive comment!
Cons: Nightmare from check in to the staff to no remotes a/c didn¿t work, assigning our room to another guest that walked in as we were sleeping! The worst place EVER! If you need a shuttle to the airport, it doesn¿t start until after 7am!
Good 6.0
Pros: The room size.
Cons: The outside areas of the hotel was very dated and needed updates. The ice machines were VERY dirty.
Excellent 9.0
Pros: Very helpful staff
Excellent 8.0
Pros: Location. Was located central to everywhere we needed to be.
Cons: We stayed a week and room appeared to be cleaned only twice. Also there was no breakfast like they used to have, but probably due to COVID.
Good 7.0
Pros: The restaurant was AMAZING!!! We had exceptional service and the food was incredible!!
Cons: The area surrounding the hotel made me very uneasy the hotel itself was not bad at all!
Excellent 8.0
Pros: Accessible, larger toom
Good 7.0
Pros: proximity to hotel. spaciousness and cleanliness of rooms. free, warm cookie
Cons: room was sparsely decorated TV in lobby area did not function
Okay 5.0
Pros: Location close to meeting area, airport shuttle. Front desk check-in easy, cookie upon arrival. Front desk stated beds and towels would be changed on the 3rd day. The inserts in the garbage for recycling is a nice touch (does it really get recycled?).
Cons: Nobody touched our room for the 4 days we were there. No changed sheets, no new towels. No replenish of soap, toilet paper. Garbage was not emptied. We grubhubbed it and we carried our garbage to the lobby everyday! Cookies were not a good as 30 years ago
Mediocre 2.0
Cons: A lot but I will not post that
Good 6.0
Pros: The room and the location .
Cons: Wish it was indoors. The outside to the elevator was filthy. Would be nice if there were decorations. Just did not feel safe walking to the elevator. When I checked in the staff did not offer cookies and water but offered it to the next guest.
Mediocre 2.0
Pros: Elevators
Cons: Everything
Excellent 10.0
Pros: I love Hilton in general. They are so professional. They think of the little things that you wish other hotels had but most don't think about the creature comforts that are important in making an impression. Handles in the shower, homemade cookies...etc.
Cons: N/A
Excellent 10.0
Pros: The fast no hassle service.
Cons: The door to the room was very hard to push open.
Poor 1.0
Pros: Room was spacious. I didn't feel closed in.
Cons: Gap under door - room near pool - A lot of mosquitos/gnats in room. Bathroom sink did Not drain. Cable was Poor. Walls and ceiling not clean. Black things on bedding. did not feel like the quality of a Doubletree - more like a Motel 6.
Excellent 8.8
I really enjoy it here i come here a lot
Mediocre 3.0
Pros: The pool was nice
Cons: The room was small and dirty. We found several spiders and they never came to clean the room even though we were there 4days and 3 nights!
Mediocre 2.0
Pros: Location
Cons: My room had hair on walls, doors and floor.I had a live baby roach on night table. I called front desk,but they did nothing. I strongly believe that their cleaning staff needs to be retrained or someone checking work. The living rm TV was also not working
Excellent 10.0
Pros: Room was clean and nice and quiet. Good central location
Cons: No overall pretty good
Poor 1.0
Pros: Nothing
Cons: I didn't think it was up to double tree standards that I remember. Was not happy there.
Excellent 10.0
Pros: How courteous the staff was.
Cons: Nope. Exceeded my expectation.
Poor 1.0
Pros: Check out
Cons: The sink was stopped up the stairwell was dirty with broken glass. The phone in the dining area did not work. The linen was dirty. The breezeway and elevator was dirty. Young people were standing at gate 6entrance smoking. The cookies were hard.
Okay 5.0
Cons: There was a huge dead roach outside the restaurant and remained there for about an hour after I brought it up.... no one came to clean the room the entire time. No one bothered to sweep outside the rooms there was trash all over the halls. And more......
Mediocre 2.8
The whole place needs to be cleaned
Good 6.0
Pros: The room was clean and spacious. Pool area and pool were nice. Staff had good restaurant recommendations.
Cons: Seemed to be a big party spot. Lots of rowdy people up very late at the pool and outside their rooms.
Poor 1.0
Pros: Nothing at all bad hotel
Cons: Room was dirty stained bed sheets lint all over them trash on the floor candy on the floor no trash bags no toilet paper dead mosquitoes in the bathroom sink like noone ever cleaned
Good 7.0
Pros: I liked suite we got as far as the room space and the bathroom was nice.
Cons: We had booked the room for 5 people but only had 2 towels and no linen for the pullout bed. When we called the front desk before bed at 9 pm it took them almost an hour to get us the linen and towels.
Excellent 10.0
Pros: Clean, updated room. Great location close to Sky Harbor.
Excellent 10.0
Pros: The environment
Cons: Food left in fridge and crumbs in the living room on the floor.
Poor 1.0
Pros: It was nice at first
Cons: The heater did not work it was really cold I called into the front desk to report it at 630 and they did not come check the room until 11pm by 1 am put us in another room. The heater did work then but it just messed the experience up we went to relax
Excellent 8.0
Pros: The remodel is very nice. Room was comfy and brightly lit.
Cons: The staff did not seem to want to be there. Was extremely disappointed that it stated breakfast was included, but it was not. When asking the staff, they just blew it off to covid, didn't even offer a free cup of coffee or an apology. Need to update this.
Excellent 10.0
5 star Room
Good 6.0
Cons: My hotel room was not cleaned upon me checking in. My comforter was dirty and pillow case and was covered up with another sheet. House keeping never came the next day to replace our sheets, clean, and Never replaced the used towels.
Poor 1.0
Pros: I disliked this hotel very much. I checked in went to the room and walked out immediately and gave the girl at the front desk my key and left.
Cons: Dirty, old, run down, the girl at the front desk was rude.
Poor 1.0
Pros: Nothing
Cons: I stayed 3 days and I had to get a new key everyday and the office was far from my room imagine having to go up 3 levels to find out your key not working then have to go back to the office. Also they had to charge 50 everyday because my booking agent mess
Good 7.0
Cons: Room location.
Good 6.0
Cons: They were so book so we couldn’t check in till after dark so really didn’t see much and let on a flight next morning
Excellent 10.0
Pros: The location of the hotel was perfect for returning rental car, touring in the day, and a free shuttle to the airport. Rooms were spacious, clean, and the bed and pillow comfortable. Slept great, very quiet. Staff was very friendly and accommodating.
Cons: Cannot think of a thing.
Good 6.0
Pros: Free breakfast and shuttle to and from Disneyland. Good location as well. Breakfast was decent, don't expect 5 star restaurant quality, but good to start your day. Would probably stay there again.
Cons: Loud. So close to freeway I heard traffic all the time I was there. Older hotel that needs some renovation. Saturday nights can be hard to find parking.
Excellent 10.0
Pros: Friendly staff, great breakfast, lovely pool and very comfortable suite!
Okay 5.0
Pros: Location to airport
Cons: Its priced high for the room and amenities
Okay 4.0
Cons: Hotel management did nothing about our 5/6 complaints about the smokers next door who smoked infront of our door every day/night.
Okay 5.0
Pros: The pool.
Cons: The lady from the restaurant was very rude. She made a scene regarding my daughter not wearing shoes and made my daughter cry. It was extremely un-necessary.
Poor 1.0
Pros: Proximity to SKy Harbor Airport
Cons: 1. The room was not configured as advertised 2. Specifically asked for a room away from the loud bldg AC fans, got the room closest to them 3. No towels at the pool 4. Flies in breakfast area 5. Over-charged for bar drink 6. Desk staff did nothing to
Poor 1.0
Pros: This was the filthiest hotel I have ever stayed at it stunk like cigarette mold and dirty carpet I don't know who rates hotels for you or rooms they were way off on this one the sad part is I had to pay for this room not sure if I will use your site for r
Okay 5.0
Pros: Bed was comfortable. Breakfast was good.
Cons: Room smelled musty/moldy. Very dark and dated decor.a
Mediocre 2.0
Pros: Location close to airport
Cons: I paid for a king size room but when we checked in I was told they had none left but the room had a hideaway sofa as well as the bed. We used the hide a bed but I got next to no sleep in it. I was very disappointed and upset with how we were treated.
Mediocre 3.0
Pros: Breakfast is good. Although one is forced to leave a tip for the "free" breakfast. Tacky.
Cons: No handicapped room even though we asked for one. Sofa bed was awful. Old and lumpy. Long walk for elderly Mom.
Mediocre 3.0
Pros: I liked that this hotel was close to the airport.
Cons: Called for a shuttle from the airport, unaware that there were 2 Doubletree Hotels in area. Arrived @ Tempe, told my booking @ Phoenix. Told to go back to the airport and take the shuttle to Phoenix or take a cab-unable to transfer my booking, or ME!
Okay 5.0
Pros: Close to airport
Cons: It's outdated and could use some revamping!
Okay 4.0
Pros: The breakfast is amazing.
Cons: Room was dirty and stank, bed was uncomfortable. And they don't have very many vending machines, had to go all the way to the third floor for a water bottle.
Mediocre 3.0
Pros: Free parking, free breakfast, warm cookies & close to airport.
Cons: Dark dingy rundown hotel that is in need of major updating. Stained carpet, ceilings and old nasty bathtub/shower. Terribly ugly unappealing rooms. Also doesn't feel safe with all room doors with external entry. Would NOT recommend.
Mediocre 3.7
Pros: The only things redeeming about this property are the free parking, free breakfast and warm cookies.
Cons: This hotel is dingy, rundown, and desperately needs renovation. The room doors are also not within a closed building. This Double Tree is nothing like any of the ones we've used in the past. Save your money and look for a cleaner, safer and nicer overall property.
Excellent 10.0
Pros: The location was close to the airport and only a short drive to University of Phoenix Stadium. It was perfect for a quick in and out trip.
Good 7.7
Pros: Celebrate New Year's Eve with an early check-in and stay at the Doubletree and early dinner at 6 PM and the nearby transportation to our event departing at 8 PM fantastic
Okay 5.0
Pros: It was clean which was great as I am a super freak about cleanliness. It was a block from the light rail which was great for taking local transportation to Tempe or downtown Phoenix. There was a gas station half of a block from us which was great!!
Cons: The hotel needs serious replacement on their furniture and carpet. The couch had an area where it looked like a greasy head rested there for years, it was gross. I asked for a blanket, to put on couch, but was told no extra blankets available.
Okay 4.0
Pros: The location is convenient for me, and the breakfast buffet is pretty good.
Cons: I always have trouble connecting to the internet at this hotel. I need internet access to work in the evening. During my last stay I was not able to connect. I know it's not my laptop as it works everywhere else.
Mediocre 2.0
Pros: Location, free shuttle to and from the airport and parking while away on vacation. Of course the chocolate chip cookie they give you at check in was wonderful!
Cons: The food was absolutely awful in the bar area. The carpet badly stained. Shower didn't work at all (no water). Very run down and poorly maintained property. Will not return!
Excellent 10.0
Pros: It was a wonderful hotel, great breakfast, comfy room, and friendly staff.
Cons: I was traveling alone and my room was on the 5th floor quite a distance from the office and a little hike through the foliage and pool area. Even from the parking lot entrance, closest to the elevator I needed to take, I had to travel down a dark walk area by the laundry. I didn't feel unsafe but it could be a recipe for disaster. I checked in after dark and the lighting is limited around the pool area for the ambiance but this made it difficult to figure out where to go. I would have preferred something closer and should have asked.
Excellent 8.8
Pros: Appreciated the free shuttle to and from the airport, as well as to neighboring restaurants. The complimentary breakfast buffet had plenty of choices, including scrambled eggs, bacon, sausage, oatmeal, cereal, various breads and pastries, yogurt, etc. Rooms are spacious, with a door separating the bedroom from the living room. Two large flat screen tv's, locking safe, large refrigerator, microwave and coffee maker. King bed is super comfortable with pillow top mattress! Plenty of large towels and good water pressure. Internet access was reliable and strong.
Cons: Bathroom is very small, and it was very difficult for both of us to get ready in the morning. The sink was next to the toilet, as opposed to being outside the bathroom, as in other hotels. Hair dryer only had medium heat setting - plenty of power, but needed warmer temp. Most rooms surround the pool, and one night the families using the pool were really noisy. The noise reverberates!
Excellent 8.3
Pros: We liked the size of the room. And it was clean
Cons: We did not like that some of the channels on the television were fuzzy, and more than that, the pool was very dirty.
Excellent 9.0
Pros: The staff were very helpful and friendly. Room was clean and nice size. Very lovely outside pool with plenty of clean towels. The free breaksfast bar was fresh and delicious.
Cons: First visit our family was put into handicapped room and the shower facilities were extremely messy with 4 people showering.
Excellent 10.0
Pros: Clean facility with a very friendly staff
Cons: No dislikes
Excellent 10.0
Pros: The hot buffet breakfast included is fantastic in quality and expectations. The set up of hotel is wonderful as all views ou can see mountains and planes taking off (the noise from planes was not an issue even though you felt like you could grab planes out of the sky. I would recommend this for all of my relatives who would visit me and for all of you wbo have no idea where you should stay.
DoubleTree Suites by Hilton Phoenix - Phoenix
Rated no. 10
8.1
Excellent 8.1
Based on 1,452 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
8.2
Food
6.5
Location
8.8
Overall 8.1 Excellent
Based on 813 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.2
Food
6.5
Location
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.0
Location
6.0
Overall
6.0
Staff
6.0
Value for money
6.0
Cleanliness
8.5
Comfort
8.6
Location
8.6
Services
8.1
Staff
8.3
Cleanliness
8.5
Comfort
8.5
Facilities
8.0
Location
8.0
Overall
9.0
Cleanliness
8.4
Comfort
8.4
Facilities
8.4
Location
8.4
Overall
10.0
Cleanliness
8.7
Comfort
8.6
Location
8.9
Overall
8.5
Services
8.4
Cleanliness
8.9
Comfort
8.7
Facilities
7.0
Location
8.9
Overall
6.0
Cleanliness
8.8
Comfort
8.8
Facilities
8.4
Food
6.5
Location
8.9
Cleanliness
8.8
Comfort
8.5
Location
8.7
Services
8.2
Staff
8.8

Excellent 10.0
Pros: The hotel shuttle to the airport didn't start running until 4 am, and I needed to leave at 3:30 am, the Radisson hired a taxi to get me to the airport on time. I appreciated that very much!
Excellent 10.0
Pros: Great price, great room and awesome staff!
Cons: None
Excellent 10.0
Pros: room is nice. I enjoyed how quiet our spot was. I slept well. I used the gym. the breakfast buffet looked good.
Cons: not having a ceiling fan. it would be nice if the hot tub was open past 10 pm.
Excellent 10.0
Pros: Very clean and up to date. Decor is nice and the breakfast was very good. Thank you for taking such good care of us on our trip
Excellent 10.0
Pros: The location was perfect and staff was nice
Cons: My shower drain was very slow
Excellent 9.0
Pros: The pool was Great!! Staff was Great!! I felt safe in this location!
Cons: There was a light in the ¿headboard¿ that couldn¿t be turned off.
Excellent 8.0
Pros: Pool,nice room, and view, nice staff, also
Cons: Need new toilet seat for room 704, breakfast to costly cheaper to go up the street to IHOP
Excellent 10.0
Pros: service and updated facilities
Poor 1.0
Pros: The pool area was beautiful The hotel itself is beautiful The man that took us on the shuttle at 4 am on Sunday morning when we left was Amazing!!!!
Cons: I was very disappointed in our stay! The employees at the front desk were super rude the website said early checkin nope They said they had a restaurant open nope We wanted this hotel because it was by the airport and the amenities they offered
Excellent 9.0
Pros: The staff was extremely helpful.
Good 6.8
During the employment pandemic this location is struggling for workers. We asked for towels twice I had to call and ask a third time to finally get them a day later. The pool was nice and so was the lobby and location. The bed was clean but the bathroom had rust all over the bathtub drain other than that it was fine.
Good 7.0
Pros: Shuttle service and close to airport.
Cons: Checking is was difficult. Waited 2 hours in lobby area since the staff wasn't checking us in until 3pm. Not notified by staff that they were giving out rooms at that time and had to wait behind folks that just came in. Room was infested with ants.
Excellent 10.0
Pros: All around perfect experience. Should be 4 star
Cons: ice machine broken 3rd floor. no big deal staff provided ice from bar or restaurant when open.
Okay 5.0
Cons: restaurant poor menu decided to eat out.
Good 7.0
Pros: It is close to the airport and the shuttle service is good
Cons: The price of breakfast is unreasonable. Same breakfast served at 2 star hotels for free but is going for $15. Cleaning the room is by request. The hotel should know if a person is staying for 7 days, single soap is not enough.
Good 6.0
Pros: Location, room size and comfortable bed
Cons: Terrible shower, mediocre food and not great variety, lobby and restaurant way too cold.
Good 7.0
Pros: Clean
Cons: Too many homeless and drug deals in the area and room was small.
Okay 5.0
Pros: I always enjoyed staying at this hotel until this last stay.
Cons: There was black ants all in the restroom and around the TV. I got woken up 3 times by drunk people in the hallway being loud after 2 am. No parking. Will not be staying here again.
Excellent 10.0
Pros: Convenience, easy to obtain information regarding shuttle, beautiful property for price
Poor 1.0
Pros: It was clean
Cons: There was a shooting and instead of telling us to stay in our rooms they evacuated us by setting off the fire alarms so while there was an active shooter running around we were sitting ducks in the parking lot.!
Mediocre 2.0
Pros: I really like the hotel but the big problem is that I was double charged for my room
Cons: As I said the hotel was great but they double charged the rooms
Excellent 10.0
Pros: Didn’t eat
Cons: NA
Poor 1.0
Pros: The pool was relaxing .
Cons: THE FLOORS WERE DIRTY AND THE RECEPTIONIST DIDNT SEEM TO CARE WHEN I ADVISED HER.The Bar was outrageous for 2 cocktails 52.00 never again ..
Good 6.0
Pros: The location and shuttle service - very close to the airport.
Cons: The hotel needed updating and the cleaning staff did not do a good job. There were long hairs on the bathroom floor and the carpet did not appear to have been vacuumed.
Good 6.0
Pros: This was a good hotel, clean room and easy check in.
Cons: I was disappointed by the restaurant waitress. She was rude z as and did not want to take my food order. I tried talking to her but she was extremely rude. I did mention it to the management and they did try to help out.
Good 7.0
Pros: IT WAS QUIET
Cons: Staff at reception unfriendly, didn't greet us until about 4 minutes. The breakfast buffet for $15 per person was horrible and think i got a mild case of food poisoning. Our refrigerator in room never cooled off our ¿.
Good 7.0
Pros: Price was fair.
Cons: No free breakfast. Bathroom doors WAY too heavy! Why? COULD NOT CONTROL A/C. NOISY.
Good 6.0
Pros: Location - it was close to the airport
Cons: I did not know in advance that we would be charged to park our car there
Mediocre 3.0
Pros: The room and view was gorgeous!
Cons: I didn't like the uncertainty of weather room service would be available. Also, I hate to bring it up but someone got shot across the hall, which I don't really blame on the hotel. It definitely effected my satisfaction and stay though!
Okay 5.0
Cons: There was a shooting while we were there and a person was murdered. Protocol needs to be updated and need to make sure people are notified and safe
Poor 1.0
Cons: Shower broken which made us arrive in lobby exactly at 5:30am to get shuttle but it had already left - even tho we told front desk the night before we needed the early shuttle. Had to pay LYFT for a ride to get to flight on time. Very poor service
Poor 1.0
Pros: Location
Cons: Hotel did not inform me that they no longer clean rooms when I called they told me I had to give a 24-hour request to have my room cleaned. Towels, trash absolutely no service. I tried to call several times ft desk just rang.
Okay 5.0
Pros: The location
Cons: We could not Sleep due to the ac unit.
Good 7.0
Pros: Front desk staff was very aggressive with customers and not smiling but rather stern faced when asked questions.99
Poor 1.0
Pros: None
Cons: Staff
Good 6.0
Pros: The night lady had amazing customer service.
Cons: The breakfast was watered eggs, sausage and oatmeal for $15 and the staff was rude in the restaurant.
Mediocre 3.0
Cons: Partying in the hallway between 2-4 a.m. No one picked up at front desk. after 20 min wait finally gave up. Minimal amenities. Minimal TV channels. Check in ~30 min wait. Only one clerk at 5 p.m. Two stars (the price was right).
Okay 5.0
Cons: The pool was never cleaned
Poor 1.0
Pros: Nothing Never stepped foot in the room so can't say how the room was.
Cons: This hotel is not 3.5 stars it's negative stars. The area is unsafe at night and the inside of the hotel also was not 3.5 stars or what I'd expect from a Radisson. I walked in and out within minutes and did NOT stay. Unfortunately I paid in advance.
Okay 4.0
Pros: The nice size room
Cons: Lots of Maintance menn never fixed anything we ascrejfed then
Poor 1.0
Pros: Nothing
Cons: The room smells we had to check out early because of the smells they wasn¿t professional
Okay 5.0
Pros: Price
Cons: Washroom tub area needs to be redone...worn and showing signs of mold. ALSO when checking in, they should tell them that computers won¿t have internet service. I tried for 20 minutes then called and was told you need to call special # to get IT to acc
Okay 4.0
Pros: The girl at the front desk who was left alone the entire time while there was never less than a 20 min line, who was still very kind and helpful while she was clearly overwhelmed
Cons: Nothing worked...1st room shower was on floor of bathtub and fridge didnt work...got moved to another room and fridge didnt work and AC turned off every 5 mins...rooms also very outdated
Poor 1.0
Pros: Pool was open!
Cons: First time I have ever been denied an early check in. I arrived at 2:00 pm and was told I had to wait till 3:00 pm. I found this to be unacceptable.
Poor 1.0
Pros: Location was close to the airport
Cons: Female on staff on 5/21/21 8:30pm was rude and unattentive. This clerk told us airport pickup was at Terminal 4. We called for shuttle p/Up 8 times. We were hung up on 8 times by the Radisson clerk. Landed up paying for a diff shuttle service. Not happy
Poor 1.0
Pros: Nothing
Cons: Service sucked and my room was never cleaned. Rude front desk
Mediocre 3.0
Pros: The AC was cold.
Cons: The staff were rude, either got hung up on multiple times or they didn¿t answer the phone. The hotel was so dirty! The floors win the lobby and by the elevator were gross! The happy hour was a joke, the girl working seemed miserable .
Excellent 10.0
Pros: Everything
Cons: Nothing
Excellent 10.0
I was pleasantly surprised with this hotel. Nice big room. I felt spoiled and it’s been a while since I felt this way. Great burger from bar!
Okay 5.0
Pros: great location
Cons: staffing was at a minimum level one person at check in, one in the bar/dining room acting as bartender waitress room service! Same situation at breakfast in the morning. No glasses in the room to get a drink of water
Okay 5.0
Pros: Nothing for this 2nd stay
Cons: Placed us in a handicap room which is not what we reserved nor did he give us the option since our king room was not available to have us choose dbl beds or handicap king. Bar was nice n service but evening food not at all tasty nor able to eat half.
Okay 4.0
Pros: The location, and airport shuttle
Cons: The bed was very lumpy and the bathroom had rust in the tub and the toilet seat needed replacing..
Excellent 10.0
The room was large and clean. Nice view out of the window. Appreciate a restaurant on site although it was closed for a plumbing issue. For $7.50/day you can leave your car with free airport shuttle.
Mediocre 3.0
Pros: Understaffed at check in. Restaurant and Bar closed. No plastic glasses in bathroom. Shuttles were on time.
Excellent 10.0
Convenient to the airport, clean and friendly staff.
Mediocre 2.0
Cons: 1st room was put in a room that was incorrect from my booking. Then after shower was found broken moved to another room where the ac ran so loud you couldn't sleep. Pictures make this hotel look nicer than it is. Also 1 front desk staff was extremely rude
Mediocre 3.0
Pros: I liked the layout and close access to the highway
Cons: A lot of suspicious activities, smoking weed near the entrance was uncomfortable with our daughter.
Mediocre 3.0
Pros: Close to the airport with shuttle service. The shuttle service was actually the best part of our experience. They picked us up and dropped us off in such a timely manner, and the drivers were phenomenal.
Cons: This was unique to the night we stayed, but there was a fire alarm and we had to evacuate in the middle of our sleep.
Okay 5.6
Day and night many young partiers outside of hotel hanging out in open spaces and parking lot. Without being racist young blacks. Next morning trash all over parking lot, broken beer bottles, drink cups. Very unsafe feeling when traveling with children
Mediocre 3.0
Pros: Was quiet
Cons: I never got my deposit back. They kept using excuses but they never told me that depending in the type of card it would determine how.long it was going to take to get it back
Mediocre 3.0
Pros: The room was nicely decorated.
Cons: The room was dirty upon arrival, their was very few staff, the spa was not working the first night, they ran out of towels the first night. Poorly managed and staff were overwhelmed. Not a great stay, disappointed.
Mediocre 3.0
Pros: Staff at desk
Cons: Pool and hot tub dirty. Hot tub jets broken for over 3 weeks - and not fixed during our stay. Chief engineer said it would be. Could not deliver on commitment to fix hot tub. Very disappointing.
Excellent 10.0
If you're looking for a place to stay thats clean and safe, definitely recommend
Excellent 10.0
Pros: Very clean
Excellent 8.2
nice place
Mediocre 2.0
Pros: Reserved the room on Kayak when my plane was delayed and I knew I would not make the connection but later airline decided to give a voucher for my room. When I tried to cancel this room, a mere 4 hours later, I was told no and that I would be charged even when I would not be using the room. Will not be using Kayak again. #gotmeonce
Excellent 10.0
Pros: Location is right by the airport and within 20m of anywhere you want to get in Phoenix and surrounding areas
Cons: Pool was fairly small
Excellent 10.0
Pros: The family and I were stranded and the hotel saved us from staying at the airport over night with a 2 year old. The room was clean and they furnished a crib for my kid.
Cons: The lights in the room next to the beds didn't work. The cords on the lights was bent at a weird angle so the wires were not making the electrical connection needed. All the others lights worked great.
Excellent 9.1
Pros: Good house keeping, friendly staff
Cons: Limited restaurant menu
Excellent 8.0
Pros: my stay was clean, high grade and complete with good services, thank you.
Excellent 8.0
Pros: comfortable bed. Plenty of space in the room. Liked the big screen tv.
Cons: Can't think of anything.
Good 6.6
Pros: Nice staff. Good restaurant. Good business center where it was easy to print boarding passes.
Cons: The hotel is past it's best. The room was fine, though the elevator, hallways, and common areas were shabby, even dirty. The airport shuttle was difficult to find. Had it not been for the volunteers at the airport, I wouldn't have known how to locate it. Even after calling the number, the phone just rang endlessly. We would stay at a different airport hotel next time.
Good 6.3
Pros: The room was fine, nothing special but not bad. The lobby has clearly been remodeled and has a nice lounge and bar area.
Cons: There was a crazy screaming drunk man in the hallway that kept us up for hours and it took the police a long time to come. While the hotel apologized in the morning, I felt that more should have been done to compensate for the fact that we were not able to sleep at all.
Mediocre 2.6
Pros: I loved the bed
Cons: They placed us where we were facing the AC unit, a used towel from a previous guest was still there. The headboard had som sort of white residue on it. Parts of the room was dusty. I found hairs stuck to the sheets on the bed.
Radisson Hotel Phoenix Airport, Phoenix, AZ - Phoenix
Rated no. 11
8.1
Excellent 8.1
Based on 813 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.3
Facilities
8.5
Location
8.8
Overall
8.0
Overall 8.0 Excellent
Based on 144 reviews
Cleanliness
8.4
Comfort
8.3
Facilities
8.5
Location
8.8
Overall
8.0
Cleanliness
4.0
Comfort
6.0
Facilities
8.0
Location
8.0
Overall
6.0
Cleanliness
8.2
Comfort
8.1
Location
8.8
Services
8.0
Staff
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.8
Comfort
8.5
Location
8.8
Services
8.3
Staff
8.9
Cleanliness
8.0
Comfort
8.3
Location
8.8
Services
8.3
Staff
9.0
Cleanliness
8.4
Comfort
8.3
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
7.5
Comfort
8.0
Location
9.0
Services
7.2
Staff
8.2

Excellent 9.0
Pros: Close to airport
Cons: Bathtub had hair and eyelash on shower wall and hair in tub Light switches did not work by bed
Excellent 10.0
Pros: Close to event. Clean and good service!
Cons: No
Excellent 9.0
Pros: Nice rooms. Comfortable beds, nice towers
Cons: Could have more in the cafe /snack bar area & better hours for late arrivers since this hotel is far from restaurants
Excellent 8.0
Pros: Cleanest
Cons: No restaurent
Good 7.0
Pros: The privacy and quietness
Cons: Way overpriced for the accommodations..very small room
Excellent 10.0
Pros: Friendly customer service room clean comfortable bed
Cons: Everything was great
Poor 1.0
Pros: Convenient
Cons: An event going on at the Pool. Adults drinking and food called to break up party
Excellent 10.0
Pros: Staff was kind and location was good
Cons: Nothing bad comes to mind. Way better that the last hotel I stayed at in Dana Point as far as the beds.
Okay 5.0
Pros: Proximity to airport
Cons: Cleanliness...trash was still present in room from previous guests. Upkeep...door handle kept jamming and would not open
Excellent 10.0
Cons: Shuttle driver
Okay 4.0
Pros: Great old hotel room was good bed was great
Cons: The outside of hotel had trash around and had many differed differed maintain existing items. The hotel bed light were all coming apart and one wasn¿t working at all. The hotel needs updating through. The hotel is well worn !!!
Excellent 10.0
Pros: location
Good 7.0
Pros: Nice hotel
Cons: They said there was complimentary coffee and breakfast and there was not had to spend 5 bucks for the coffee that was yhe only down fall of this place
Good 6.0
Pros: Location to the pool.
Cons: We tried servers times to use the 1 at a time gym. We were never notified that the gym was available after letting the front desk know we wanted to be alerted when the gym was free.
Good 6.0
Pros: Location, coffee, price
Cons: I called you address sink that would not drain. Was not fixed in a four day / three night stay. Someone else’s clothes were left in the room when we checked in. Dirty wash cloth was left in shower. Really makes me question the cleaning protocol.
Excellent 10.0
Pros: i love the Marriot Hotel its very classy exceptionally clean and i especially love the bed! The most comfy bed ever!
Cons: I wish they had a microwave in each room
Excellent 10.0
Pros: Rooms
Cons: Bistro Open sooner
Excellent 10.0
Pros: Great location. Very clean and extremely friendly staff. Room & bed was very clean, comfortable and relaxing. Bar downstairs is convenient.
Cons: Parking fee should be displayed so guest are aware before booking. Airplane noise from the airport is somewhat annoying. It's constant all day & night.
Courtyard by Marriott Phoenix Airport - Phoenix
Rated no. 12
8.0
Excellent 8.0
Based on 144 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.2
Facilities
7.2
Location
8.5
Overall
7.8
Overall 7.8 Good
Based on 1,211 reviews
Cleanliness
8.1
Comfort
8.2
Facilities
7.2
Location
8.5
Overall
7.8
Cleanliness
8.0
Comfort
8.3
Location
8.5
Services
7.8
Staff
8.5
Cleanliness
8.0
Comfort
8.5
Facilities
7.5
Location
8.2
Overall
7.8
Cleanliness
8.2
Comfort
8.2
Location
8.6
Services
7.9
Staff
8.6
Cleanliness
8.1
Comfort
8.1
Location
8.5
Services
7.7
Staff
8.6
Cleanliness
8.1
Comfort
8.1
Facilities
6.0
Location
8.4
Overall
8.0
Cleanliness
7.9
Comfort
7.8
Location
8.3
Services
7.6
Staff
8.1

Excellent 8.0
Pros: The hotel was nice. Good breakfast and service.
Cons: Room smell
Excellent 10.0
Pros: Their willingness to reimburse me for my taxi cab when the shuttle wasn't working The bed was incredible!
Cons: No
Excellent 10.0
Pros: best rate with awesome quality and beautiful area
Okay 4.0
Pros: Close to the airport.
Cons: First we were put in a room that smelled like dog pee. They did change us to a different room but that room didn't have a hair dryer or coffee maker. They brought us a hair dryer but never received the coffee maker. And the taxi service they use for early morning flights out of the airport was late. We were starting to wonder if we were going to make our flight.
Excellent 8.0
Pros: Close to airport. Clean
Cons: Shower curtain did not cover or stay in place. Water over floor.
Poor 1.0
Pros: near the airport
Cons: smell
Poor 1.0
Cons: Room smelled like wet dirty towels. Second night there wanted to use hot tub, was cold. They said no maintenance. Told them in the morning we wanted to use that night they said would be ready night came it wasn't. Never got callback from rude front desk.
Excellent 10.0
Pros: Location is great for airport, downtown Phoenix and downtown Tempe.
Cons: Nothing but it is on a busy street.
Excellent 8.0
Pros: Good but could have more fresh fruit offerings and hot oatmeal
Excellent 10.0
Pros: It was fine. Only ate a muffin and fruit.
Cons: A nice little coffee station in the lobby would be nice
Excellent 10.0
Pros: Friendly and very helpful staff
Excellent 10.0
Pros: Good lpaction and room
Cons: None
Excellent 9.0
Pros: Staff was fantastic
Cons: No
Good 6.0
Pros: It was clean & good location
Cons: They cut the water off for 2 hours before check out
Excellent 10.0
Pros: Everything they have at the motel.
Cons: No comment
Okay 5.0
Pros: Convenient from the airport and where I had to go
Cons: Smell of the room
Excellent 10.0
Cons: No
Excellent 8.0
Pros: Close to the airport, shuttle service.
Cons: Not much in the area within walking distance for food.
Good 7.0
Pros: Nothing
Cons: There was no breakfast
Excellent 10.0
Pros: The room size an set up
Cons: Just the room smell
Okay 4.0
Pros: Hotel is close to the Phoenix Sky Harbor airport.
Cons: The bed in our room had dirty, stained sheets with holes in them. We reported this to the front desk, who gave us clean sheets and pillowcases. We had to change the bed linens before we could sleep. This place should have a lower star rating.
Excellent 10.0
Pros: I¿m always very happy with staying at this location. It¿s a great location to downtown Tempe and the lake among other great hiking trails famous to the area. Hotel is clean, great rooms with comfy beds. I love the breakfast. Fantastic staff!!!!!
Excellent 10.0
Pros: Great hotel! Great location and friendly, helpful staff!!! Breakfast, pool and gym are all a plus for me. Centrally located to all major freeways, shopping and lots of popular valley tourist sites! Rooms are clean with great beds.
Poor 1.0
Pros: The very kind and friendly FRONT DESK SUPERVISOR who within 15 mins got me quarters, they have only 1 washer and dryer no coin machine and most of the time they had no quarters for guests fcouldn't even get a ride to olive garden. Will not stay there aga
Cons: I was put in a room right next to elevator for two days, it was noisy and the comforter had a cigarette burn on it, computer print and keyboard didn't work, no quarters for guests to do laundry until day 2 of mystay.
Poor 1.0
Pros: How close it is from the hotel
Cons: The staff was not as helpful, their attitude was condescending, arrogant in a way, They wouldn¿t give me the room even though I had the reservation in my hands I had to stay at a different hotel, I ask if there was a room they said no. But some else di
Okay 4.0
Pros: The room was clean and the property as well
Cons: I ha ent gotten my deposit
Okay 4.0
Pros: Free breakfast is always nice
Cons: Room smelled of cigarette smoke. Tried to change rooms but they were fully booked. Sofa in room was stained pretty badly.
Good 6.0
Pros: The staff were outstanding. I'd have expected better room & breakfast from Radisson but the staff made up for any deficiencies in anything. They were all above and beyond expectations.
Mediocre 2.0
Pros: Room was spacious. Breakfast included. Felt safe.
Cons: Communication on the staff side Was lacking. Room smelt awful! No fixes offered for any of the challenges I had, they were apologetic but that doesn¿t compensate for the bad experience
Okay 5.0
Pros: The best part was the hotel receptionist was friendly
Cons: You have $50 credit card deposit
Mediocre 3.0
Pros: Nothing, won't go back. Was not a 3 star hotel.
Cons: The bed felt like a cardboard box full of springs, walls were thin, could hear snoring and talking all night, shuttle wasn't running, pool was green and covered with film.
Poor 1.0
Pros: BREAKFAST IS GOOD
Cons: NO INTERNET , NO COMPLIMENTERY COMPUTER SERVICE
Poor 1.0
Cons: NO INTERNET SERVICE , EMPLOYEES COULD NOT ANSWER QUESTIONS
Mediocre 3.0
Pros: BREAKFAST
Cons: NO COMPUTER ACCESS OR INTERNET
Good 7.0
Pros: The price. The comfortable bed. Location.
Cons: Breakfast was supposed to begin at 6:am. But cook doesn¿t come in till 6:30. I had to leave at 7:00 before the hot selection showed up. The hotel is understaffed and breakfast was a fiasco.
Okay 5.0
Cons: There wasn¿t actually a shuttle to this hotel, they just paid a cab company, which was disjointed and stressful. The hotel smelled of weed, the pictures of the hotel were very exaggerated - there isn¿t a separate business area, it¿s in the lobby.
Okay 4.0
Pros: Nothing.
Cons: Drunk and or high people running around the hotel, green pool water, no ¿breakfast¿ as advertised. There was a man who had been in the hotel since we checked in and started saying inappropriate things. Someone knocking out our door at 2am. Awful exp
Good 7.0
Pros: Was Close 2 the airport like 7min away
Cons: Police was there the first ¿¿nite there I think sum happened b 4 I got there !
Okay 4.0
Pros: Cleaning staff was great. The location near the airport was good, too.
Cons: Loud guests (police were called at one point), dirty common areas, and the lack of multiple elevators. This building is showing its age.
Good 7.0
Pros: Staff was very nice. Location to airport and shuttle. Breakfast had lots of options.
Cons: Room was a little dated and musty.We only stayed here due to last minute flight change and didn't have a car. No restaurants near by to walk to besides Denny's. Pull out sofa was awful and uncomfortable.
Okay 5.0
Pros: Breakfast is poor. No daily housekeeping services. When asking for additional towels, damp towels are given. Shower hose is not working.
Mediocre 2.0
Pros: I have stayed at many of this chain¿s locations. Almost all have been very good. This one is a stain on their image. Check in was the first stumble. They had three people at the front desk doing whatever, but not registering guests.
Cons: Very little. The lobby computer and printer were broken. The room smelled musty. There were no towels in the room. They stated airport shuttle. When we called for pickup it took 45 minutes of dialing for them to answer the call. Then we had to take cabs.
Okay 4.0
Pros: We did like the location and room.
Cons: They put us in a dirty room. They did give us a clean room. There was no hot breakfast as was advertised! And the air conditioning ran all night.
Good 6.0
Pros: Comfortable beds
Cons: The person next door had at least 2 small dogs barking non-stop from about 4-4:30 am. Then, they barked intermittently until we checked out around 5:30am. Several people were out of their rooms knocking for someone to quiet the dogs. Front desk aware.
Poor 1.0
Pros: Location
Cons: Was put in dirty room first night then when we were moved our keys to 3 times to get to work. Throughout our stay we have multiple issues with our keys. Room was not cleaned but once. Was difficult to get clean towels!
Good 7.0
Pros: Attractive exterior, nice room, comfortable bed, free parking, close to airport, quiet.
Cons: The "airport shuttle" is a contract with a local taxi company (VIP) to pick up and deliver guests. After returning the rental car, and several calls to the hotel, the front desk couldn't get a VIP cab to us. VIP also 30 mins late for a.m. trip to airport
Mediocre 3.0
Pros: Staff
Cons: Sheets and pillows were very scratchy so could not get good sleep, AC caused severe allergies, breakfast consisted of bagels and pre-wrapped pastries and unhealthy yogurt, room had shower only no bath, poor selection of channels on the television.
Poor 1.0
Pros: Location, very small hotel, didn¿t have any issues with parking
Cons: Bed was old and worn out, busting open at its seams. Found some type of bug on the dirty curtains. Not much lighting in the room
Mediocre 2.0
Pros: Dated furniture, TV, poor breakfast of sweets, no protein. Smelly hallways and rooms. Old stand up shower and curtains.
Cons: See above
Good 7.0
Pros: Perfectly normal 3 star. Satisfactory.
Cons: Room was a bit noisy from hallway sounds. A little older, warn, and probably in need of updating.
Good 6.0
Pros: As usual ... nothing spectacular
Cons: Advertised shuttle service to airport but needed to rent cabs, at that time of morning, because the hotel doesnt have driver, the hotel did pay for cab, but thought that was odd based on advertisements
Mediocre 3.0
Cons: When we walked into the room we were overwhelmed by the room deodorizer. The gentleman at the front desk was very helpful and provided us with a new room. The walls were paper thin and we could hear the entire conversation of the people in the next room.
Poor 1.0
Pros: Was a very poor experience
Cons: We were given a room someone else was in or was not cleaned. Then given a room where the key did not open the door. Then finally on the third try we got a room after 45 min.
Poor 1.0
Pros: Nothing.
Cons: -breakfast was toast,instant oatmeal had to track down staff to even get these items-They list a shuttle service and upon arrival was informed that they don¿t run the shuttle until 9 AM which is what we needed or we would¿ve never booked the hotel,A
Mediocre 3.0
Cons: Stayed for two nights, checked in Friday. Left Saturday morning , returned Saturday evening. The room had not been cleaned or made. Used towels, trash and beds left unmade. Seemed to be a lot of people roaming around that did not have a room here.
Poor 1.0
Pros: The location
Cons: Room smelt horrible. The hall ways smelt like weed and smoke. Mold in our bedroom.
Mediocre 2.0
Pros: close to the airport
Cons: Not a good feeling walking into the hotel, looks old and dingy. Our first room the tv didnt work, our second room reeked of cigarette smoke. No blow dryer in the room and was told it was because of covid. Would look for a more updated hotel..
Mediocre 3.0
Pros: Location
Cons: Room linens were shabby, service very poor, and breakfast was terrible
Good 6.0
The first morning we were there, the fried eggs and sausage were at room temperature. The coffee was lukewarm and so was the milk. The only item that was the juice, which was in a dispensing machine. So, the second morning, we refused to eat anything that was supposed to be kept hot and made our coffee with the one-cup machine in our room. Not having foods at the proper temperature is a violation of health regulations. For that reason alone, I would not recommend that location to anyone.
Excellent 10.0
The room itself was very clean very I am very very nice.
Excellent 8.8
Everything good. A/C excellent. King-sized bed was very comfortable. Multiple TV channels.
Excellent 8.0
Pros: The room was spacious and comfortable. Also clean.
Cons: The breakfast was perhaps the worst I have had at a hotel. Burnt patty sausage, frozen reheated over hard eggs were just nasty. Never saw eggs like that before. Have stayed here before and was pleased. As long as you don’t eat the breakfast if it’s like this one, you’ll be pleased with your stay.
Country Inn & Suites by Radisson, Phoenix Airport - Phoenix
Rated no. 13
7.8
Good 7.8
Based on 1,211 reviews
Details
Reviews

Cleanliness
8.0
Comfort
8.0
Facilities
8.2
Location
8.3
Overall
8.3
Overall 7.8 Good
Based on 271 reviews
Cleanliness
8.0
Comfort
8.0
Facilities
8.2
Location
8.3
Overall
8.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
9.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
7.7
Comfort
7.9
Location
8.3
Services
7.7
Staff
8.1
Cleanliness
9.3
Comfort
9.3
Facilities
8.6
Location
8.6
Overall
8.6
Cleanliness
8.5
Comfort
8.4
Location
8.5
Services
8.4
Staff
8.6
Cleanliness
6.4
Comfort
5.7
Location
7.9
Services
6.8
Staff
5.7
Cleanliness
8.2
Comfort
8.3
Facilities
6.0
Location
8.2
Overall
6.0
Cleanliness
7.1
Comfort
7.0
Location
6.9
Services
6.9
Staff
7.1

Excellent 8.0
Pros: Convenient
Cons: Blah
Excellent 8.0
Pros: Very quiet
Cons: No problems
Excellent 9.0
Pros: Great Customer Service
Cons: to add vegan breakfast options, like, coconut or almond milk based yogurt or vegetarian, Meatfree bagel sandwiches
Okay 4.0
Pros: The staff was nice but one staff member acted like I was going to not pay my bill. I did not feel safe there and so much noise at night. I could not sleep. The facility smelled like weed all the time. I woke up many times with severe headaches because of the weed smoke smell. I understand it a business and they are there to make a profit but homeless people was sneaking in to eat, use the facilities like the computers and pool.
Cons: Please read above my comments.
Okay 4.0
Pros: Close to the airport!
Cons: No shuttle service, Uber but too small car for 3 people. Everything felt like it needed fresher up, need painting, walls scuffed. Carpet didn’t appear clean very dark. No one wearing a mask with the pandemic going on. No water in room!!!
Good 7.0
Cons: Anyone from the street walked into the building to use the facility or grab food, used the computer and slept by the pool. Bother guests for food, or to sleep in their room.
Poor 1.0
Cons: Dirty, rundown !!! Stains on sofa, Absolutely disgusting for a Marriott
Excellent 8.8
Breakfast was good. Location is ok if you have a car. Room is big and clean. Toilet was clogged and when we asked for it to be serviced, the staff gave us a plunger and said it wasn't his job to fix it. So I said, either he gets someone else to fix it or transfer us to another room. So we were transferred. Other hotel staff were so much nicer
Excellent 10.0
Pros: I really enjoyed the staff I even decided to stay another week
Cons: I really didn't have a problem with anything and just the Wi-Fi
Okay 5.0
Pros: Size of the room..
Cons: Separate buildings from the lobby. Maintenance of the property was lacking.
Poor 1.0
Pros: Staff was very friendly
Cons: It was dirty everything was broken in the room
Poor 1.0
Pros: The staff waited until they were outside our door to call the police to have us trespassed when our credit card declined one time after 6 weeks of staying there.
Cons: The staff. The front desk ¿manager¿ TJ lied about our stay and then called the police to have us trespassed, all before even saying a word to us about it.
Excellent 10.0
Pros: Hotel would not allow me to upgrade to one bedroom auite.
Mediocre 3.0
Pros: The kitchen and privacy
Cons: I had to move on Christmas day and cancel my trip to sedona with friends because the sink garbage disposal and dishwasher broke the morning of Christmas and there was not one maintenance person to fix it.
Good 6.0
Pros: The size of the room(it’s almost like A small apartment) and the kitchen is extremely helpful.
Cons: Well the fact that when I called to verify the amount they charge you for incidentals and was told $20 only To get there and find out it’s actually $100. I did not have the $100 and they would NOT budge on the amount. AT ALL!!! I ended up
Excellent 9.0
Pros: The room is good size and nice to be able to cook.
Mediocre 2.0
Pros: It was clean.
Cons: I was not allowed to have my service dog on the property without paying a non refundable $150 fee.
Excellent 8.0
Pros: Location and it was quite.
Cons: Lack of amenities due to COVID. No housekeeping, very little food.
Excellent 10.0
Pros: Most necessities met.
Cons: My parents complained about the staff's manners.
Excellent 9.0
Pros: The staff we dealt with were great. The room is really good size.
Cons: Smell of drugs from time to time.
Okay 5.0
Pros: Location
Cons: The hotel room was out of date. The hotel tub was old and slippery. Cabinets were old and gave off a smell when room was warm. No breakfast offered.
Okay 5.0
Pros: Great location
Cons: Unfortunately your website did not mention the 'free breakfast' was a plastic bag with a small yogurt, muffin, kids apple juice. Not the usual hot breakfast we were expecting. The room 340 had an A/C unit that was very noisy intermittently throughout the
Excellent 10.0
Pros: very big room, very clean
Cons: nope, very satisfied
Excellent 8.0
Pros: They gave me a one bedroom. Full kitchen. Close to the freeway.
Cons: Breakfast was junk. They didn’t have coffee in the room. No cleaning because of Covid.
Poor 1.0
Pros: Location
Cons: Room was not clean. Left over clothes in the drawers. No toilet paper in the rooms. Would not recommend and will not stay there again.
Good 6.0
Pros: When I first checked on the female working is very helpful and with her positive attitude made checking a great experience.
Cons: The room was Infested with ants all over the floor. There was a drunk individual that was throwing up sitting on the sidewalk by the south entrance. I tried calling the front desk but no response also I asked for my room to be cleaned but nothing
Excellent 9.0
Pros: Little kitchen
Cons: How the deposits work
Excellent 8.0
Pros: The rooms at Marriott Residence are always nice.
Cons: It was very disappointing that they did not serve breakfast. They could have at lease given grab-and-go bags like other hotels. A large part of the reason why I book with Marriott Residence is because they serve breakfast.
Poor 1.0
Pros: Nothing, I would of stayed in the streets and camped out.
Cons: The hotel was disgusting. Their were dirty dishes. There were left over enchiladas left in the oven. There was food left by the trash can. There was razors left in the bathroom tub. This place was nasty.
Excellent 9.0
Pros: Staff was very nice
Cons: No EVERYTHING was good.
Good 7.0
Cons: Toilet running all night. Helicopters noise. Thin walls.
Okay 5.1
Cons: Mattresses are uncomfortable at this location. Better room appliances. No/Insufficient utensils and/or cooking equipment. WiFi service is really bad.
Okay 4.0
Pros: Close to freeways.
Cons: Hair in a trash can for the first room we were placed in, stains on both bath tubes of both the original room and the replacement room. Tub of first room didn't drain well and bugs in first room, too. Breakfast was not great.
Good 6.0
Pros: Very clean and nice
Cons: They left us waiting for courtesy van at airport for 30 minutes, before I called again and they finally got someone to us.
Poor 1.0
Pros: the location
Cons: Security of the room. Five hundred dollars of personal items went missing while we were out of the room. Management said would investigate and followed up with a phone call they reported "they do not know how this could happen." Compensation was refused.
Good 7.0
Pros: Staff was fantastic . Always trying to help customers and always keeping hotel clean.
Good 6.0
Pros: Have kitchen
Cons: Staff not very coopertive
Good 7.0
Pros: We found hair in the kitchen counter and in the frigerator and have breakfast there was here in a tortilla basket at the buffet. Also, the phones were out so it was a big inconvenience for the phones to be out when we needed room service.
Okay 5.0
Pros: Ability to get on and off highway. Good location. Like the kitchen area of room and the living room area was comfortable. More so on sofa than bed!!
Cons: Bed was horrible. We had the worst sleeping experience. Food was not very hot, eggs and bacon cold.
Poor 1.0
Pros: They had an included breakfast
Cons: The place is filthy with carpet stains in rooms, hallways, and public lounges. Trash bins are overflowing on sidewalks and trash is lining the halls. The doors and walls are scuffed and dirty. The staff is not helpful and have a "don't care" attitude.
Good 6.0
Pros: cushings on fold out bed ripped and damaged. i told them and they did nothing. needed more blankets shower curtain drained directly on floor flooding it. dangerous with light switch coffee VERY WEAK
Cons: FIX SHOWER CURTAIN DRAINING ON FLOOR...MAKES A FLOOD
Good 7.0
Pros: Location close to PHX. Outdoor pool and hot tub.
Cons: Bathroom was dirty, mold on shower curtain and toilet dirty. Also halls are a bit like a maze.
Good 7.0
Pros: Nice big room.
Cons: Tub faucet would not stop running.
Mediocre 2.0
Pros: Close to airport, 24 hr. Shuttle
Cons: The room was extremely small. We have stayed at many Residence Inn's before and this one was rediculous in size. We requested and expected a King bed, we got a queen size. There was food and crumbs under the pull out bed. There were more issues.
Okay 5.0
Pros: Close Proximity to airport.
Cons: Floor plan/rooms inconveniently accessible. No eateries walking distance, Staff unhelpful in providing information: local eateries, directions for locating the hotel room, complimentary buffet, airport transport and Marriott membership.
Excellent 9.7
Pros: The rooms are clean, bed was comfortable and the kitchen was stocked with everything you need. This is a great value!
Mediocre 3.0
Pros: location and room good.
Cons: They never came and cleaned on 2nd night as requested. We told them no cleaning on day 1, but they never came back. it was a holiday but still, it was not acceptable. Plus, there was no room book or TV list. When asked they brought photo copy.
Residence Inn by Marriott Phoenix Airport - Phoenix
Rated no. 14
7.8
Good 7.8
Based on 271 reviews
Details
Reviews

Cleanliness
8.2
Comfort
8.0
Facilities
7.5
Location
8.0
Overall
7.7
Overall 7.7 Good
Based on 1,316 reviews
Cleanliness
8.2
Comfort
8.0
Facilities
7.5
Location
8.0
Overall
7.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
4.0
Location
8.0
Overall
8.0
Cleanliness
8.1
Comfort
7.9
Location
8.0
Services
7.7
Staff
8.3
Cleanliness
8.0
Comfort
8.0
Facilities
6.6
Location
7.6
Overall
7.2
Cleanliness
7.4
Comfort
6.8
Facilities
7.1
Location
7.1
Overall
7.1
Cleanliness
8.4
Comfort
8.0
Location
8.2
Overall
8.0
Services
7.6
Cleanliness
7.9
Comfort
7.9
Facilities
8.0
Location
7.9
Overall
8.0
Cleanliness
8.1
Comfort
8.0
Facilities
7.8
Location
7.9
Overall
7.8
Cleanliness
7.9
Comfort
7.7
Location
7.9
Services
7.4
Staff
8.1

Good 7.0
Pros: The breakfast was good and the service staff -restaurant, hotel (night and day shift) and maid/cleaning all excellent.
Cons: There was a light not working in one of the rooms & at night the lobby bathrooms were closed. Otherwise -all good.
Good 7.0
Pros: that it is close to the airport and the courtesy shuttle service to and from hotel and airport
Cons: the area is not the best and the swimming pool was not in good shape
Good 6.0
Pros: Pool was nice, bed was comfortable and shower and sink areas were nice, easy to get to.
Cons: Hair left behind in shower, floor dirty, phone didn’t work, asked for set of towels and got no wash cloth, staff was ok but not real friendly.
Poor 1.0
Cons: The entire facility was scary
Mediocre 3.0
Pros: The staff were friendly
Cons: I paid for queen beds was given full ,room did not have a microwave,and had to hold the door to take a shower it kept sliding open when showering ,refridgerator was not working
Excellent 9.0
Pros: Great value and location to airport
Excellent 8.0
Pros: Breakfast was good. Susan provided great service. Very nice smile.
Cons: N/A
Poor 1.0
Pros: NOTHING
Cons: Horrible hotel, was only inside the room for 5 minutes and left because there was a moldy odor throughout the entire hotel. Entire area was unsafe, there were many people loitering and smoking in their cars.
Good 6.0
Pros: Very clean and close to the airport.
Cons: Staff was rude - my wife is stage 4 cancer and finds it difficult to climb stairs, this hotel has no elevator, I told the staff our situation and they refused to move our rooms. Didn¿t even care that my wife struggled climbing stairs.
Excellent 10.0
Pros: It was clean and good customer service
Cons: No
Excellent 10.0
Pros: The breakfast was amazing.
Cons: No microwave in the room and no doors for joint rooms
Excellent 10.0
Pros: Breakfast, pool
Cons: My room was too hot and unable to cool down. No microwave
Excellent 8.4
The room was clean, the location was pretty close to downtown, and it was quiet despite being close to the freeway and airport. The air conditioning is not nearly strong enough to cool down the entire room in June - unless you stood right next to the AC, it was so hot inside that it felt like a sauna.
Mediocre 3.0
Pros: Breakfast included was good. If flying in or out of Phoenix, very close to the airport.
Cons: Air conditioner did not work sufficiently. It turned on and off ans did not cool the room. Bad news when it¿s hot in Phoenix. Room needs painting and upkeep. Shabby.
Excellent 10.0
Pros: My husband and I stayed here once before this last time and we were impressed with the staff, the restaurant and the room and also the convenience of taking the shuttle to the airport. The driver was so nice and helpful with our luggage. It was a pleasure
Cons: No
Excellent 10.0
Pros: friendly and helpful staff
Excellent 10.0
Pros: Good breakfast and awesome with everything
Cons: Nothing everything's was good
Mediocre 2.0
Pros: We were there for one night so it served it¿s purpose.
Cons: I did not like getting a wake up call at 7:15am when I didn¿t request one!! I also didn¿t appreciate that there was hair on the bathroom floor.
Poor 1.0
Pros: Nothing
Cons: Ear plugs upon arrival for noise many people in parking loitering around. No shuttle service as per the amenity list for a 10pm flight arrival.
Poor 1.0
Pros: The hot tub
Cons: The rooms are out dated, analog tv, no microwave in the room, a coffee maker without the coffee pot. I was on the 2nd floor I had to drag my luggage up the stairs. The air conditioner sounded like the planes taken off & the toilet sounded the same.
Poor 1.0
Pros: The hot tub
Cons: everything the pics on the internet are deceiving After you flush the toilet it sounded like a plane taken and do did the A/C, no coffee pot or microwave. The TV remote was old and outdated. The cable analog and not digital. The shuttle stops running.
Mediocre 2.0
Pros: friendly staff
Poor 1.0
Pros: Second worst hotel... won¿t call this a hotel. It¿s a motel. This was the worst Best Westwrn I¿ve stayed at. They provided earplugs...now I know why. Earplugs didn¿t help though
Cons: Do not stay here!!noisy. Airplane path and next to freeway and very noisy neighborhood.
Excellent 9.0
Pros: Convenient location
Good 7.0
Pros: Location, great for traveling from/to Phoenix area
Cons: Hotel looks old, very abandoned, dark area, but our room was remodeled and very clean
Mediocre 3.0
Pros: Friendly check in, generally clean
Cons: Very loud hotel, worse than any other ¿airport ¿ hotel I¿ve stayed in. It almost feels like you are on the landing strip with just cheap headphones on your ears. Do not go here if you are a light sleeper . Back parking lot needs more light
Excellent 9.0
Pros: The staff was amazing! Extremely helpful and accommodating. The free breakfast was surprisingly good! Not your usual hotel breakfast buffet but an actual breakfast with too much delicious food.
Excellent 9.0
Pros: Location
Excellent 10.0
Pros: The price was amazing g
Cons: I would have like breakfast to be a little later on in the morning
Mediocre 3.0
Cons: Lot of noice of others guests, people smoke marijuana out of the room
Okay 5.0
Cons: Hotel under renovation during our stay; not ideal. I would recommend this hotel, once Reno is complete
Good 7.0
Pros: Clean room and comfortable beds.
Cons: Too close to the freeway and was all torn up due to remodeling.
Good 6.0
Pros: The cleanliness of the room.
Cons: The staff was intrusive and it wasn’t maintained well even if it was cleaned decently.
Good 6.0
Pros: The housekeeping staff was amazing friendly and thorough
Cons: Yes front desk a bit clueless
Good 6.0
Pros: Cleanliness!! Super white towels and sheets. Clean rooms clean grounds very well taken care of. I love it..
Cons: Everything is great. Except there always is that 1person which isn't very nice, and doesn't have any empathy 😥😥. That makes the whole place look bad..
Good 6.0
Cons: Front desk clerk was rude and the stairwell smelled like dirty feet. Also door to the restroom would not close all the way.
Mediocre 3.0
Cons: I had a roach in my room.Called front desk to let them know but he did say sorry or even seem to care.
Excellent 10.0
Very clean compared to other places
Okay 4.0
Pros: We had a short stay, coming in late and leaving early for a flight. The room was clean and what we needed.
Cons: We took the kids and luggage to the room to find out there was already someone in it! It was 10pm and we had just taken the kids from the car and carried the luggage to the room. The person offered to change rooms luckily.
Good 6.0
Pros: Close to car rentals
Okay 5.0
Pros: Rooms were clean
Cons: Unhelpful front desk and rude shuttle driver
Good 7.7
Pros: Close to airport the pool the restaurant
Cons: Very tiny shower I'm 5 foot and my head almost touched the shower head. My BF is 6'3" he had to duck to take a shower
Okay 5.0
Pros: Location to airport.
Cons: The room had a bad smell and my allergies went crazy and I could not breathe all night. When leaving the room I was fine. The room was clean, but obviously had mold or something that really messed with my allergies.
Okay 5.0
Pros: The hotel shuttle that travelled to the airport
Cons: I didn't not like that I was placed on the second floor and had to carry my heavy luggage up the stairs since there was no elevator. I requested to be placed on the first floor but that was denied. Also, the road noise was very loud from the freeway.
Mediocre 3.0
Pros: Location
Cons: AC not working, noicy, overpriced, no breakfast
Okay 5.0
Pros: Proximity of airport. Manager bent over backwards to allow use of office internet.
Cons: We were in the farthest possible away from the office. Seems like tj His is common when using your service. It will make me choose other services.
Good 6.0
Pros: The customer service
Okay 5.0
Pros: Very convenient to the airport. Free parking.
Cons: Due to it's convenience to the airport, it was VERY LOUD. Plane noise, traffic, and other guests all contributed to the noise. Totally do-able for a night before an early flight, but wouldn't want to spend my whole vacation there.
Mediocre 2.0
Cons: Nothing at all near this hotel except airport.
Excellent 9.4
Pros: Older style, very clean, excellent staff, nearby restaurant.
Cons: If you’re sensitive to sound it’s close to the freeway so there is some traffic noise. If you have heavy luggage asked for a room on the first floor. It’s a two-story facility with no elevator.
Excellent 10.0
Pros: Really surprised by the cleanliness. Great service . Great for the price
Cons: N/a
Good 6.0
Pros: Incredibly convenient to the airport and rental car drop-off. Decent facilities and the room was perfectly adequate. Easy to get to, easy parking
Cons: If you prepay for breakfast ( $25) you get two coupons, each worth $20, so not the best deal in the world.
Poor 1.0
Pros: Close to the airport.
Cons: No microwave in room. TV had only 25 channels. Room was dingy and dark.
Excellent 8.2
Pros: Over all our stay was great. We were only at the hotel for one night after a late night flight. We had no complaints at all.
Good 7.7
Pros: Has airport shuttle,affordable
Cons: Hard to find parking
Excellent 10.0
Pros: I just needed a place to sleep and go on my way it was perfect. The staff gave me good info and told me where to have breakfast and find a walmart.
Cons: Nothing to complain about
Excellent 8.2
Pros: Proximity to airport,attached restaurant, free parking for 14 days
Good 7.7
Pros: Room was well-appointed with desk, occasional chair and luggage rack. The bed was comfortable with plenty of pillows. The bathroom was clean.
Cons: There was no free breakfast. Breakfast was available in an attached restaurant that was mediocre at best. We ate both dinner and breakfast there and the food and service was adequate. Had there been other restaurants in the immediate area, we would have gone elsewhere.
Excellent 10.0
Pros: Fine bar, restaurant and smoking area.
Excellent 10.0
Pros: Provided what I requested, a room with refrigerator on first floor quiet side of building.
Cons: Nothing
Excellent 8.8
Pros: It is close to the airport with free pick up and drop off for a late arrival and early departure the next day. Comfortable and clean, it was a great place to recharge and still affordable.
Excellent 8.2
Pros: Very friendly staff. Very comfortable beds.
Cons: A lot of the vending and and Ice machines were out of order. We didn't need them..but it was Phoenix…HOT!
Okay 5.1
Pros: We had an early flight the next morning so decided to stay at the Best Western Airport Inn because it was fairly close to the airport & to our rental car return. The rooms were fine, everything in the room was standard and worked for what we needed. There was a pool and washer & dryer facilities onsite, but we didn't use them - seemed fine though.
Cons: We were put in room 231 which was in a corner next to an "Employee Only" room (maybe some kind of laundry room or work room). The only problem with this was that something made a really loud buzzing noise. In the room the buzz sounded like it was coming from the wall - it was as if some sort of generator or loud water heater or something would kick on for about 4 minutes, then off...over and over. ALL NIGHT. The noise would start out as a hum, then get slightly louder, slightly louder, until finally it would be a full out buzzing then a clinking noise and it would shut off. It would be off for about 4 minutes, then start back over. If you are a heavy sleeper or really tired I'm sure you'd have no problem. My girlfriend finally just put some ear buds in so she could pass out. We didn't try to get our room changed because we had unloaded all of our things in that room and by the time we got back to rest from dinner (and noticed the noise) it was past 11 pm. The next morning when we went to check out and mentioned it to the man at the front desk he said "well you should have changed rooms" and offered nothing. I didn't expect a free room by any means, but an apology for the inconvenience would have been nice customer service. Aside from that, there is no elevators & the WiFi didn't work.
Good 7.4
Pros: Clean and spacious room. Free shuttle to/from the airport.
Cons: There is no elevator. I have to carry a heavy suitcase to my room in 2nd floor. There is no free breakfast typically found at this kind of hotel although there is a restaurant. Wifi was not working.
Okay 4.0
Pros: inexpensive
Cons: my room was 100 yards from the highway and walls are thin their airport shuttle took over 30 minutes pillows are horrible
Okay 4.0
Cons: next to frwy - noise all ight
Excellent 8.0
Pros: Comfortable beds
Cons: Poor TV reception
Best Western Airport Inn - Phoenix
Rated no. 15
7.7
Good 7.7
Based on 1,316 reviews
Details
Reviews

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