Overview

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The Portman Ritz-Carlton Shanghai
Top Luxury Hotel

Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai 200040, China
+86 216 279 8888

£134+

Overall guest ratings

9.2/10 Excellent
Based on 6,358 reviews

Review highlights

  • 9.4
  • 9.3
  • 6.0
  • 5.6

Good to know

  • Good accessibility by car
  • Friendly atmosphere
  • Great shopping

Nearby

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    About

    The award-winning 593-room Portman Ritz-Carlton, Shanghai is a landmark located in a retail, dining and entertainment complex on the famous West Nanjing Road. Situated in the heart of the commercial, shopping and entertainment district of the city, our luxury hotel features unparalleled service, exquisite dining experiences and spacious accommodations. Business center and extensive health club with swimming pool, 24-hour gym and squash are also featured at our downtown Shanghai hotel. The Club Level features relaxed lounging, internet connection and sumptuous delicacies served throughout the day. At 500 square meters, The Ritz-Carlton Suite is one of the largest presidential suites in the city.

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    Marriott

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Playground
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Child pool
    • Cable or satellite TV
    • Coffee shop
    • Night club
    • Designated smoking area
    • Steam room
    • Laundry facilities
    • Airport shuttle (surcharge)
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
    • Grill
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.2 Excellent
    Based on 6,358 reviews
    • 9.4 "Excellent wellness & sports facilities."
      9.6 "top-notch fitness area, thought 96%."
      10.0 "100% said that wellness & sports facilities were clean."
    • 9.3 "Terrific location."
      9.4 "Easily accessible by car, said 94%."
      10.0 "100% liked the proximity to shopping."
      9.2 "92% liked the proximity to sightseeing."
      7.6 "Near to public transport, according to 76%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 9.1 "Incredible bar."
    • 8.2 "Food is delicious."
      8.8 "Yummy desserts, said 88%."
      7.5 "75% loved the menu selection."
      10.0 "100% enjoyed the snacks that were offered."
    • 8.1 "Great service."
      8.5 "85% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
      7.0 "Management was excellent, said 70%."
    • 6.0 "Breakfast is mediocre."
    • 5.6 "Rooms are ok."
    • 5.5 "Internet is average."
      5.2 "52% thought the wifi quality was ok."
    • 5.3 "Average value."
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    Overall rating

    9.2 Excellent
    Based on 953 reviews
    • 9.4 "Excellent wellness & sports facilities."
      9.5 "top-notch fitness area, thought 95%."
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.3 "Easily accessible by car, said 93%."
    • 8.4 "Food is delicious."
    • 7.9 "Good service."
      8.4 "84% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 5.9 "Breakfast is mediocre."
    • 5.5 "Average value."
    • 4.6 "Rooms are not good."
      0.3 "For 97%, the rooms looked old."
      4.7 "53% said rooms were small."
      1.0 "90% thought the tv was sub-standard."
    • 3.9 "Vibe wasn't good."
      0.6 "94% criticized the unstylish hotel."
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    Overall rating

    9.3 Excellent
    Based on 1,589 reviews
    • 8.6 "Location is great."
      10.0 "100% liked the proximity to shopping."
      8.9 "Easily accessible by car, said 89%."
      7.3 "Near to public transport, according to 73%."
      9.2 "92% liked the proximity to sightseeing."
    • 8.4 "Food is delicious."
    • 7.9 "Good service."
      7.9 "79% thought the service was very professional."
      8.5 "85% found the staff to be very friendly."
    • 5.6 "Breakfast is mediocre."
    • 5.3 "Rooms are ok."
      5.0 "For only 50%, the bathroom was ok."
    • 4.9 "Value below average."

    Overall rating

    9.3 Excellent
    Based on 3,242 reviews
    • 9.5 "Excellent wellness & sports facilities."
      9.6 "top-notch fitness area, thought 96%."
    • 9.5 "Terrific location."
      9.7 "Easily accessible by car, said 97%."
      10.0 "100% liked the proximity to shopping."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.2 "Near to public transport, according to 72%."
    • 9.2 "Incredible bar."
    • 8.3 "Food is delicious."
    • 7.9 "Good service."
      8.2 "82% thought the service was very professional."
    • 6.6 "Breakfast is mediocre."
    • 5.9 "Average amenities."
      5.9 "59% thought the building was acceptable."
    • 5.6 "Rooms are ok."
    • 5.3 "Average value."
    • 4.9 "Vibe wasn't good."
      0.7 "93% criticized the unstylish hotel."
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    Overall rating

    8.9 Excellent
    Based on 572 reviews
    • 9.7 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.5 "Easily accessible by car, said 95%."
    • 9.5 "Excellent wellness & sports facilities."
      9.6 "top-notch fitness area, thought 96%."
    • 8.3 "Food is delicious."
    • 7.9 "Good service."
      8.5 "85% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
    • 6.6 "Breakfast is mediocre."
    • 6.1 "Rooms are ok."
      5.1 "Only 51% said rooms were big enough."
    • 5.2 "Average value."
    • 4.9 "Internet is poor."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Good accessibility by car"
    "Friendly atmosphere"
    "Great shopping"
    data provided by TrustYou

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