Pros: The beds were very comfortable and well appointed but, as a whole, the hotel looked like it had seen better days. It was quiet, in part I believe, due to it's "out of the way" locale and few guests. The staff was very pleasant.
Cons: When we made our reservation the website was confusing. We were under the impression that we were staying at the other Hilton Garden Inn in Suffolk, off Rt. 32. Consequently, we were forced to backtrack some distance to reach our hotel. Apparently, we were only one among many weary travelers to make that "mistake". They had pre-printed directions behind the counter to the other far less impressive Hilton Garden Inn.
Cons: I have been staying here for 10 years at least two or three times a year. This time I brought my son who is allergic to dust and mold. He was unable to breathe in this hotel. We had to run AC so room was cool enough to help him breathe. I think it has been a while since it has been updated and the rugs have embedded dust. I will not stay here again. Looking for a hotel more recently remodeled to see if this will help him.
Pros: accommodations, service, location, restaurant! Exceptional! Very enjoyable stay at this Hotel!
Pros: I recently had a wedding in Suffolk, and this hotel was in the perfect location in regards to proximity. It was so beautiful, and the staff members were so accommodating. We had family coming in from all over the East Coast, and from Boston to Florida, everyone RAVED about how wonderful the hotel was! Thenjoy entire weekend was perfect, in large part to the folks here!
Cons: I didn't find anything that I didn't like about this place!
Pros: Spacious lobby. Lots of meeting rooms. Good size guest rooms.
Cons: Somewhat "cold" staff at front desk. Location is not in the best neighborhood. Not very advisable to go out for solo stroll in the evenings. Expensive for location. A/C shut off in middle of night making sleep uncomfortable.
Pros: I like our privicy, The meals at the cafateria, the fitness room, the service that were provided, the staff were great.
Pros: Great staff. Free coffee and teas at anytime.
Pros: The staff
Pros: Staff was excellent! Beds and pillow choices were perfect. But best of all AC runs without cycling on and off so we could enjoy the fan noise and cold room.
Pros: Good location. Good breakfast. HOT shower/bath. Clean room/sheets.
Cons: 1) We did not receive clean wash cloths. 2) Had to wait on canister of coffee on day of checkout. Person responsible appears to have dropped the ball and had to scramble to make more. 3) Ton of toilet paper in men's toilet (Lobby) as of time we left @ 8
Pros: It was a over all everything the staff the room and how clean clean it was
Cons: No not really. I would definitely stay there again. I wish the rate was a lol cheaper but that's about it.
Pros: clean, modern decor, affordable
Pros: Everything. Great hotel.
Pros: The location was far better than expected same nlock as 7 11, wendys mexican restaurant and Ruby Teusdays . The hotel was very clean, nicely furbished and the breakfast was delicious . Id gladly stay here in the futire
Pros: Everything it was clean. Staff was nice. We enjoyed our stay.
Cons: No!!! This was our second stay and would stay again!
Pros: The room and bed ere both very comfortable. The room and bath room were clean and nicely decorated. The air conditioner was not noisy and still kept the room at a comfortable tempreature. There are places to eat in walking distance.
Pros: Morning breakfast
Cons: Nothing as such
Pros: The location of the hotel was near stores.
Cons: The room bed sheets had hair on them and the pillow had an brown stain on it. The room door stop was busted on the wall and I had to wait nearly 10-15 minutes at the front desk to be seen by staff to checkout.
Pros: The king suite rooms are spacious and appear clean.
Cons: It's no smoking hotel, but the 4th floor was full of cigarette smoke. When I went to complain on two different occasions, there was no one at the front desk. The first time I went down was in the middle of the night which I understood, but the attendant was also absent during the day, too. I had a 6-month-old with me and spent as little time in the hotel as possible for this reason.
The room had leftover clothes from the last guest tucked under the bed and in the drawers.
The parking lot was incredibly small and packed.
The lady checking us out didn't greet us. She stared at me until I told her I was checking out. Then she said "Room number?" and that was it. No hello, no goodbye. Never again.
Pros: The staff are always friendly, they have let my check in early both times I stayed there. They also respect privacy, yet and intentive when around.
Cons: Found a bag of used condoms stuffed between the bed and night stand. There was also a spot of semen still left on the window when I went to open it three morning after check in for fresh air.
Pros: Service was great and timely
Cons: Very crowded band competition
Cons: We could not pull the curtains close and daylight came in the morning, so it was not a restful, peaceful sleep with light coming in.
Pros: It took three times to get a room without any issues. Then there was a sewage drain line that ran out of the building and deposited the water throughout the parking lot. Lastly, the "Continental" breakfast was terrible...water and room temperature milk were your drink choices and old bananas and stale cereal were for eating.
Cons: People singing/making noise outside our room Sunday night
Cons: A lot of junk on the walks. Young Children of more permanent residents unsupervised. New items not properly installed.
Pros: Nice bed and parking
Cons: We had a double queen smoking room which was 212 and the toilet didn't flush! I called the front desk the lady told me I could come get a plunger. I also had to use the restroom while checking in she also told me I couldn't use it because they were closed
Pros: It's clean and not musty smelling.
Cons: Most of it
Pros: The location.
Cons: I had to check out early and was charged the full amount. I am fighting now to get my money back.
Pros: I liked the shower, plenty of hot water and water pressure.
Cons: TV didn't work properly and was old tube type, not HD flat screen. Building was old, had been renovated and was in poor condition. Room key quit working after the first day, ice machine was out of order, drink machine was out of order. Hall on the second floor was not air conditioned.
Cons: The staff were very rude. The room was dirty. The towels had a lot of stains. Blood in the bathroom. Bugs in the floor. Beds and pillows were very dirty. Refrigerator is not working with a lot of ice.
Pros: Nest thing was the price and that was it.
Cons: They never came in to clean our room. They wanted us to reuse our towels. Uh I think not. We had to get new towels everyday. The pool was closed. Breakfast was just cereal and toast. Worst hotel stay ever.
Pros: The location to restaurants was good
Cons: The staff/owners were rude.The room had bugs and the carpet and chair was dirty.The air conditioner was not working.The breakfast cereal was stale.when I asked to cancel my second night the lady was rude and said I can leave.i was unable to get a refund
Cons: The visuals provided were nothing like what it actually looked like. The bathroom was dirty and had someone else's soap left in it. I asked for extra towels and they were stained so I ended up not even using it. Pretty sure there were bed bugs.
Cons: Pool closed, charged extra for my 2 children, soda and ice machine did not work
Cons: The attitude the lady had about me booking online. Also woke up the next morning with no water to shower. Won't be back!
Cons: the person that answered the phone. So I did not stay there. Did not get a refund.
Pros: Nothing at all it was the worst experience I've ever had I had to leave and find another hotel.
Cons: Everything I did not like.
Strongly recommend avoid this hotel.
Cons: Very disgusting. Saw some dead roaches in bathroom. Did they ever clean the room? Also no soap provided.
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