Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

Shangri-La Hotel
Top Luxury Hotel

Jl May Jend Sungkono No 120, Surabaya 60256, Indonesia
+62 315 661 550

£66+

Overall guest ratings

8.7/10 Excellent
Based on 496 reviews

Review highlights

  • 9.5
  • 8.9
  • 8.5
  • 4.7

Good to know

  • Nice building
  • Friendly atmosphere
  • Professional service

Nearby

    show all

    About

    A great choice for a stay in Surabaya, Shangri-la Hotel Surabaya features a nightclub and offers an airport shuttle (available 24 hours) for USD 45 per vehicle. Guests can visit the spa to be pampered with hot stone massages, aromatherapy, or reflexology, and JAMOO, one of 5 restaurants, serves breakfast, lunch, and dinner. There's an outdoor pool and a poolside bar, and rooms at this luxurious hotel get the details right with bathrobes and slippers.

    Less More
    Hotels.com

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • ATM on-site
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Playground
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
    • Business centre
    • Laundry facilities
    • Child pool
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Wedding services
    • Outdoor tennis
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 496 reviews
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
      10.0 "100% thought the service was very professional."
      10.0 "100% said the reception staff was great."
    • 8.9 "Food is delicious."
    • 8.5 "Location is great."
      10.0 "100% liked the proximity to shopping."
    • 7.4 "Good breakfast."
    • 5.0 "Vibe was decent."
    • 4.7 "Not very clean."
    • 4.7 "Rooms are not good."
      1.6 "For 84%, the rooms looked old."
      0.7 "93% complained about the bathroom."
      0.0 "100% thought they were poorly maintained."
      1.4 "86% found problems with the furniture."
    View all review categories

    Overall rating

    8.8 Excellent
    Based on 24 reviews
    • 9.6 "World class service."

    Overall rating

    7.9 Good
    Based on 233 reviews
    • 9.6 "World class service."
    • 9.0 "Food is to die for."
    • 8.0 "Location is great."
    • 7.7 "High value."
    • 7.3 "Good amenities."
    • 4.6 "Rooms are not good."

    Overall rating

    8.8 Excellent
    Based on 133 reviews
    • 9.6 "World class service."
    • 8.7 "Location is great."
    • 5.2 "Rooms are ok."
    • 5.0 "Vibe was decent."

    Overall rating

    8.6 Excellent
    Based on 104 reviews
    • 9.4 "World class service."
      9.6 "96% found the staff to be very friendly."
      10.0 "100% said the reception staff was great."
    • 8.1 "Location is great."
    • 4.4 "Rooms are not good."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Nice building"
    "Friendly atmosphere"
    "Professional service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention

    Photos
    Map

    Map

    Close