Overview

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Shangri-La Hotel
Top Luxury Hotel

Jl May Jend Sungkono No 120, Surabaya 60256, Indonesia
+62 315 661 550

£68+

Overall guest ratings

8.7/10 Excellent
Based on 482 reviews

Review highlights

  • 9.5
  • 9.4
  • 8.9
  • 5.0

Good to know

  • Nice building
  • Great reception
  • Professional service

Nearby

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    About

    A great choice for a stay in Surabaya, Shangri-la Hotel Surabaya features a nightclub and offers an airport shuttle (available 24 hours) for USD 45 per vehicle. Guests can visit the spa to be pampered with hot stone massages, aromatherapy, or reflexology, and JAMOO, one of 5 restaurants, serves breakfast, lunch, and dinner. There's an outdoor pool and a poolside bar, and rooms at this luxurious hotel get the details right with bathrobes and slippers.

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    Hotels.com

    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • ATM on-site
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Playground
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for disabled guests
    • Child pool
    • Indoor pool
    • Coffee shop
    • Airport shuttle
    • Steam room
    • Washer/dryer available in-room
    • Business centre
    • Laundry facilities
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.7 Excellent
    Based on 482 reviews
    • 9.5 "World class service."
      9.7 "97% found the staff to be very friendly."
      10.0 "100% thought the service was very professional."
      10.0 "100% said the reception staff was great."
    • 9.4 "Very comfortable."
      10.0 "100% thought rooms were spacious."
    • 8.9 "Location is great."
      10.0 "100% liked the proximity to shopping."
    • 8.8 "Food is delicious."
    • 7.9 "Good breakfast."
    • 5.0 "Vibe was decent."
    • 4.9 "Rooms are not good."
      0.8 "For 92%, the rooms looked old."
      0.9 "91% complained about the bathroom."
      0.0 "100% thought they were poorly maintained."
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    Overall rating

    8.8 Excellent
    Based on 33 reviews
    • 9.6 "World class service."

    Overall rating

    7.9 Good
    Based on 192 reviews
    • 9.6 "World class service."
    • 8.9 "Food is delicious."
    • 4.8 "Rooms are not good."

    Overall rating

    8.8 Excellent
    Based on 125 reviews
    • 9.6 "World class service."
    • 4.6 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."

    Overall rating

    8.6 Excellent
    Based on 130 reviews
    • 9.4 "World class service."
      9.6 "96% found the staff to be very friendly."
      10.0 "100% said the reception staff was great."
    • 4.6 "Rooms are not good."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Nice building"
    "Great reception"
    "Professional service"
    data provided by TrustYou
    Photos
    Map

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