Shangri-la Surabaya

5 stars
JL. May. Jend. Sungkono 120, Surabaya 60256, Indonesia
Surabaya, Indonesia
8.9
Very good
based on 557 reviews
557 reviews
Tue 23/9
-
Wed 24/9
1 room, 2 guests
Deals from
£52
/Cheapest rate per night
Room type
Provider
Nightly total
Deluxe room
£52
20 more Shangri-la Surabaya deals
20 more Shangri-la Surabaya deals
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Luxury hotel with 5 restaurants and a full-service spa Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge. Change of towels is available on request. Shangri-La Surabaya offers 365 air-conditioned accommodations with safes and complimentary bottled water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily. 3 outdoor tennis courts and a health club are featured at the hotel. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
8.9
Very good rating
Based on 557 verified guest reviews

Latest deals for Shangri-la Surabaya

Tue 23/9
Wed 24/9
Deluxe room
1 king bed
£52
nightly with fees
1 king bed
£53
nightly with fees
bed type unknown
£55
nightly with fees
How do payments to us affect ranking and how do we rank results?
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Privacy Preferences

Amenities at Shangri-la Surabaya

  • Outdoor pool
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking

Dining

  • Wine glasses
  • Electric kettle
  • Packed lunches
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Kettle
  • Refrigerator
  • Coffee machine
  • Dining area
  • Dining table

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • 24-hour front desk
  • Smoking rooms available
  • Safety deposit box
  • Bottle of water

Bathroom

  • Yukata (Japanese bathrobe)
  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Raised toilet
  • Shower
  • Shower cap
  • Additional bathroom
  • Additional toilet
  • Bathtub
  • Toilet
  • Toilet paper
  • Toothbrush
  • Walk-in shower

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Towels/sheets (extra fee)
  • Dustbins
  • Conditioner

General

  • Executive lounge access
  • Garden view
  • Hardwood or parquet floors
  • Interconnected room(s) available
  • Landmark view
  • Pool view
  • Storage available
  • Seating area
  • Slippers
  • Sofa
  • Telephone
  • Carpeted
  • City view

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Hypoallergenic
  • Hypoallergenic pillow
  • Non-feather pillow
  • Designated smoking area
  • Non-smoking rooms available
  • Disabled access
  • Lift
  • Accessible by lift
  • Adapted bath
  • Allergy-free room
  • Upper floors accessible by lift

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view
  • Spa and wellness centre
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kid-friendly buffet
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Trouser press
  • Iron and ironing board
  • Tumble dryer

Things to do

  • Gift shop
  • Game room
  • Golf
  • Beauty salon
  • Night club

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Shuttle service
  • Valet parking

Bedroom

  • Socket near the bed
  • Alarm clock
  • Cleaning products
  • Wardrobe or closet

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Outdoor

  • Garden
  • Terrace/Patio

Workspace

  • Fax/photocopying
  • Desk

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Fitness centre
  • Tennis

Reviews of Shangri-la Surabaya

8.9
Very good
557 verified ratings
Wonderful
330
Very good
100
Good
73
Okay
25
Fair
10
Mediocre
12
Poor
7

Summary of reviews

Guests say
Guests generally appreciated the clean and spacious rooms, attentive staff, and a good breakfast selection. However, some mentioned issues with maintenance, outdated amenities, and value for money, particularly regarding laundry services and internet stability.
AI-generated from customer reviews
Cleanliness9 out of 10
Service9 out of 10
Breakfast8.5 out of 10
Atmosphere8 out of 10
Room Size8 out of 10
Value for Price3 out of 10
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Location

JL. May. Jend. Sungkono 120, Surabaya 60256

What's nearby

  • Surabaya Town Square1.1 mi
  • Surabaya Zoo1.5 mi
  • Museum Mpu Tantular1.6 mi
  • Royal Plaza Surabaya1.8 mi
  • Bukit Darmo1.9 mi
  • Tunjungan Plaza2.5 mi
  • BG Junction2.7 mi
  • Surabaya Plaza Shopping Mall2.8 mi
  • Supermal Surabaya Convention Center2.8 mi
  • World Trade Centre2.9 mi
  • Monumen Kapal Selam2.9 mi
  • Taman Hiburan Rakyat3.1 mi

Policies

Check-in/Check-out

Check in anytime after 14:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Shangri-la Surabaya

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Shangri-la Surabaya

  • Where is Shangri-la Surabaya located?

    Shangri-la Surabaya is located at JL. May. Jend. Sungkono 120 in Sawahan, 3.7 miles from the centre of Surabaya. Surabaya Town Square is the closest landmark to Shangri-la Surabaya.

  • When is check-in time and check-out time at Shangri-la Surabaya?

    Check-in time is 14:00 and check-out time is 12:00 at Shangri-la Surabaya.

  • Does Shangri-la Surabaya offer free Wi-Fi?

    Yes, Shangri-la Surabaya offers free Wi-Fi.

  • Does Shangri-la Surabaya offer free parking?

    Yes, Shangri-la Surabaya offers free parking.

  • How far is Shangri-la Surabaya from the airport?

    Shangri-la Surabaya is 7.8 miles from Surabaya Juanda. Shangri-la Surabaya is 43.9 miles from Malang.

  • Does Shangri-la Surabaya have a pool?

    Yes, Shangri-la Surabaya has a pool on-site.

  • How does KAYAK find such great Shangri-la Surabaya hotel deals?

    KAYAK scours the web for all room deals available at Shangri-la Surabaya in Surabaya and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Shangri-la Surabaya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Shangri-la Surabaya.

See more FAQs

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Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

8.8
3.7 mi
Surabaya Juanda
7.8 mi

Everything you need to know for your stay in Surabaya

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