Hotels near Toronto Kitchener-Waterloo airport

Pros: how willing the staff is to help answer all your questions , rooms were clean

Pros: No breakfast

Cons: No breakfast

Pros: Hotel is extremely clean Rooms are very nice and clean The beds are beyond comfortable Staff is pleasant The rooms are somewhat modern.

Cons: Nothing. It was awesome!!!

Pros: Location was convenient, such as restaurants, travel by bus. Jacuzzi was very relaxing to be in. Good room service.

Cons: Wish there was a Keurig for coffee and tea, machine was okay but a Keurig with the pods would be great for a room like that.

Pros: The single King Bed room was perfect for my business needs.

Cons: Nothing stands out

Pros: Horrible horrible stay. The worst hotel I have EVER stayed in. My room was dirty and they refused to move me to a clean room. Management told me if I left right away they would give me my second night back, not the price of the whole stay as I had been in the room for 1.5/2 hours. They kept my pet fee of $50 even though they refunded me for the night ?? Pretty much they robbed me and told me I was lying about the room being so dirty and stinky with makeup on the bed cover. Disgusting staff. Disgusting facilities. I paid $200 to sit in a stinky room that made me sick I threw up when I got home. Worst hotel/motel/inn experience ever. Please avoid this property, don’t get robbed like they robbed me!

Cons: Everything was horrible. Rude staff. Stinky room. Dirty bedding.

Pros: nice size room & configuration, lg. bathroom

Cons: wi fi was terrible - unusable mornings & evenings when busiest. used data much of the time

Cons: Very run down and overpriced.

Pros: location

Cons: no breakfast.

My overall experience was nice but there was no mention of $100 deposit when I was booking online and the staff was a tad bit rude about the deposit fee, which left a bad taste in my mouth but other than that, we really liked our room and how clean everything was and how quiet it is. Would recommend to others.

Pros: Very easy to get to. Great location. Clean.

Cons: Internet was awful. Kept cutting in and out. Dont keep advertising hot breakfast. Change the outdoor sign. Also u can still package a bagged contintental breakfast.

Pros: Friendly staff and free breakfast.

Cons: NO.

Pros: Breakfast was nice. Rooms have fridge and microwave, which is good.

Cons: Rooms need updating- rooms have a dated look. Elevators are quite old. Was charged extra for late check out. Free parking.

Pros: very god location while visiting our daughter at Conestoga College. Great breakfast and close to major highways and routes through the city.

Cons: No pool

Pros: Location and ease of check in

Cons: Wish the a/c had already been on in the room

Pros: Location

Cons: Very bad experience.... We arrived one of the room was dirty... We were stuck in the elavator on the fifth floor for at least 10 min with my step parents doors would not open.... and the other room the toilet was clog..they gave us 4 water bottles

Pros: Staff responded quickly to problems.

Cons: Given the wrong room at first and had to renew keys Sunday night.

Pros: Very friendly stayy

Cons: Like everything

Pros: The staff was friendly and very helpful. The room was spacious, clean and comfortable.

Cons: Zero

Pros: The staff were very friendly especially Anna in the breakfast room. I was able to check in very quickly and our family enjoyed our stay. The kids enjoyed swimming in the salt water pool and fridge in our room was a good size so that we can keep juice and veggies quite easily. I would definitely recommend this hotel to others.

Cons: The ice machine was broken on our floor (five) which wasn't a big deal.

Just wish they had a continental breakfast for the price of staying here

Pros: Seemed clean same well maintained, check in and out were quick

Cons: No security at night, no one at the doors to verify legit guests came in. Pretty sure a non-guest surfed in.

Pros: It very clear and comfortable.

Cons: Breakfast wasn't included .

Pros: Eggs were clearly not powedered!

Cons: Buffet was expensive

Pros: Bath tub

Cons: No outlets near beds to. Harfe cell phone etc

Pros: Nice a clean, quiet and good location

Cons: Nothing, it was just a place to sleep without worrying about things.

Pros: You could have added breakfast in this

Cons: Parking is almost full in the night

Pros: Price

Cons: No

Pros: It was quite and lobby looked very clean and appealing.

Pros: Room was exceptionally clean, easy check in and out.

Cons: Was facing the road and was able to hear a lot of traffic.

Excellent service! They even found a place to store our kayaks.

Pros: The front clerks always say hello, as well as the rest of the staff.

Pros: Just a hotel.

Cons: Our room was basically behind the check in counter in the ground floor with Cars parking outside the window and not far from the main door/ restaurant so noise was definitely there.

Pros: Staff was helpful, especially when they didn't find our reservation initially. They got us set up quickly without giving us a hard time.

Pros: Location

Cons: Leaking shower faucet

Cons: the bedding stunk - Smelly, sweaty male smell. Very unpleasant. Restaurant ran out of food. Snow and ice not cleared.

Pros: Proximity

Cons: No

Pros: I've stayed here a bunch of times & have never been disappointed.

Cons: I'd love if you had a loyalty program for frequent guests.

Pros: Close to highway 401, nice restaurant downstairs and the rooms are nicely renovated and clean. Great experience.

Pros: Easy to get to, friendly staff.

Cons: Was going to take bath but lots of black hair in tub, grossed me out so I showered

Pros: The location is awesome, and was grateful that my dog could stay with me

Cons: The bathroom was disgusting! The window didnt lock, and it whistled all night.

Cons: They charged a separate 2.37$ marketing fee to my credit card

Pros: Staff was great, the room was spaceous

Cons: Could have been cleaner. It looked worn

Cons: This hotel is also apparently hosting a large number of refugee families on an ongoing basis. I was surprised by this when I arrived & found dozens of children running around outside & in the lobby. The hotel should inform guests of this when booking.

Pros: close to everything

Cons: bed a little hard

Pros: Location, this hotel is walking distance to shopping ,food,etc

Cons: The beds are a bit hard but not intolerable.

Pros: We had two rooms one had dirty cups and docks in it. For both we had to ask for more towels. Great location for visiting family. Would have hot much higher rates if it had have been cleaner

Pros: Good location.

Cons: Ridiculous hotel. Breakfast is costly and they refuse to offer King sized beds unless you pay $40 extra. I've never encountered that before and I travel quite frequently .

Pros: The price was good for the location

Cons: The staff was not customer service friendly

Pros: Lobby and restaurant are nice and up to date. The staff was very friendly with us every time we interacted with them. We stayed in a suite, which had ample room for two adults and one child. Food and drink was good at the Bruce restaurant adjacent to the lobby.

Cons: Was surprised that the lobby doors were not automatic which proved to make getting your luggage through the entrance a little cumbersome. No complimentary breakfast; but a $12 buffet at the restaurant. Room decor was likely 15 years out of date and sparse for the size of room we were in. The hotel was right on Hespeler Rd and unfortunately, there was a lot of road noise between the trucks and people hot ridding up/down the road.

Cons: They charge extra fee. Beware

Pros: Location is good

Cons: The room is very noisy, sounds like laundry machines are running next door.

Pros: Location

Cons: Hairs on the bathroom floor, poor attitude of check in staff. $200 hold on my credit card still not released after 5 days

Pros: hotel was clean, tv worked as well as internet.

Cons: restaurant on site was more pub, rather then restaurant. Which is okay, provided there is other food options. which in this case there was not.

Pros: Room was nice, and large. Had a mini fridge and couch, which was really nice!

Cons: We paid for a queen sized bed and are pretty sure it was a double. Very small for 2 people.

Pros: Good location, clean, friendly staff.

Cons: no vending machines for snacks. I wanted to be able to pig out on chocolates and not have to tell anyone what I wanted to be able to do it. Also, breakfast was not included. I didn't know that until after I ate, then realized I had to pay for it.

Pros: The location.

Cons: The room we had was very noisy. You could hear the traffic out side. Not very sound proof.

Pros: Wedding coordinator Nicole was wonderful, professional and an outstanding understanding person.

Cons: The check in staff was very unhappy with his job..Not helpful at all...got the feeling we were bothering him..Our room had a awful smell and communication between staff member was very much impaired.

Pros: Location was good for where my meetings were located. Room was clean.

Cons: room service would have been nice. Could not even order a glass of wine to my room at 7:30pm. Front desk staff rude. Did not get the king size room I booked.

Pros: The breakfast was another $20 on top of the nightly cost. That made the cost for the stay rather pricey, as I had no discounts. That along with the price would cause me to look for a cheaper hotel on my next visit. Donna Leonard.

Cons: As mentioned, the price and a breakfast inclusion.

Pros: Bedding was comfortable

Cons: State of the bathroom was dated and not fully clean

Pros: Very well maintained. All covid protocols observed.

Pros: Canopy over vehicles for drop off and pick up in bad weather

Cons: No pool open

Pros: The room was very clean, the furnishing current and well maintained. WIFI access and ammenities were clearly marked and the bathroom was very clean modern with good support services and towels.

Cons: The desk staff was well meaning but poorly trained Their dress style unprofessional. No food/beverage services available considering the removal and the pandemic lockdown, head desk indifference not being open, again, unprofessional. Good housekeepers.

Pros: Excellent customer service

Cons: Location. Was just barely in the area of interest and not convenient access to downtown

Pros: Rooms are always clean and in decent shape.

Cons: Could use more electrical outlets on/near the shared bedside table. One outlet isn't sufficient for today's uses.

Pros: Location

Cons: No hot water. Came back to room. Was only given new towels. Maid did not clean room. Last time I stayed both elevators were broken.

Pros: We were able to wash some of our dirty laundry at a reasonable price

Cons: The swimming pool was closed due to covid

Pros: New modern looking room and hotel and fresh soft sheets in the bed. Everything smelled nice too and I was very comfortable.

Cons: TV not too good.

Cons: I killed a silverfish in the bathroom!

Pros: Great staff. Nice room.

Cons: Due to covid everything was closed. Not their fault.

Pros: Rooms are clean. Hotel locations is great. Staff are very friendly.

Cons: Restaurant is closed due to Covid.

Pros: location. close to roseville estates

Cons: hotel room was dated from the furniture to the television. bathroom was renovated. the star level should be 2.5 and would recommend this hotel at that star level.

Cons: Internet didn't work for me

Pros: Location

Cons: No coffee or tea in the room and had to wait in lobby for staff to get you hot water. Not sure why there isn't at a hot water dispenser available to make your AM coffee. Nightshift and cleaning ladies were great. Rest of staff were not friendly at all.

The hotel staff was very nice and the hotel room was clean and quiet.

Pros: Great hotel. Clean, modern, well kept.

Pros: free parking, close to highway, lots of restaurants close to the hotel

Cons: there was a strong smell of perfume in the bathroom and some hair on the bathroom door and door frame. Not sure if it was from the cleaner or a previous occupant of the room.

Pros: Nice and clean place. I liked their grab and go breakfast option. Nice location.

Cons: Stressed, understaffed facility created workers that were not always as polite and pleasant as what would be expected.

Pros: free parking & location

Pros: Convenience cleaniness

Cons: None

Pros: Staff very friendly and professional. Rooms had the basics. Beds very comfortable. Shower (pressure) awesome.

Cons: We found that noise traveled in the halls/rooms. While fan/AC in room technically worked, we couldn't put it on because it ran very loud. While it didnt affect the comfort of stay, the rooms and bathroom (mainly) are dated.

Pros: The beds were very comfortable and the staff member at the desk during the evening was super nice and made checking in very easy.

Cons: The room and the floor smelled like an old musty basement. It smelled very damp. There was hair in the tub and the pool needs a very massive update

Pros: STAFF WAS SO NICE

Cons: BED NOT COMFORTABLE

Pros: N/A

Cons: Bathroom was not as clean as could be. Long black hair stuck in sink overflow. Grout in shower could be cleaner.

Pros: this hotel is perfect and offer way more than it said from the pool hot tub and very comfortable room i really recomand this hotel and i will back

Pros: location, kind & helpful staff.

Pros: Good location

Cons: TV sets are small and very old.

Pros: The people

Cons: Pool wasn't open yet

Pros: Ac worked great...coffee 24/7 and the breakfast

Cons: Needs a makeover

Pros: The staff were extremely friendly and very helpful!!

Cons: Could use a little updating! That¿s all!!

Pros: Super friendly front desk staff.

Pros: The hotel was very good.

Cons: No pets as I requested

Pros: Location is good, the coffee and breakfast package is great. They take care of their guests

Pros: Suze of the room was great, also the closeness to where I needed to be.

Cons: Nothing to complain about.

Pros: Location

Cons: Old TV sets

Pros: The location...it was near my work.

Cons: The cleaning!!! My washroom was dirty! The sink was full of beard hair. It was disgusting. The receptionist did not put me in another room due to lack of availability, but she went upstairs to clean it. It continued a bit dirty and I felt horrible there.

Pros: It was quiet and clean

Cons: Breakfast on weekends is over too soon should be til 11.

Pros: Staff were very helpful

Cons: Breakfast was disappointing. Eggs were not real, tasted awful. Sausage was old.

Pros: Pool and Breakfast

Cons: Staff was very cold, no smiles no warmth.

Pros: I spoke to front desk almost every shift during time there, and all were very friendly. One clerk took the time to provide elaborate details on the best public transportation into Toronto.

Cons: They offer free breakfast items, and a few snacks are available for purchase. But an onsite cafe would've been nice. (Especially as food at the restaurant next door was quite bad, and there were limited snack items available in the lobby/vending machines.)

Pros: Liked everything about the hotel. The breakfast was outstanding too!

Cons: I have nothing negative to say about these guys.

Pros: Great location

Cons: Room was worn out and dirty - stained carpet, for example.

Pros: Everything.

Cons: Nuthin'.

Great staff Had a 1 king bed on a higher floor. Absolutely beautiful view and clean room. Min away from so many places in kitchener Parking was not bad as well Pool was also good. Didn't try the breakfast Bed was extremely comfortable and Had sleep number so u could adjust the firmness

Pros: It was a last minute trip. The hotel was great for the price

Pros: Customer service, staff,, room, wifi, bathroom, cleanlines... These points were all great ! Easy access to shopping. Great location and easy parking with 2 fabulous restaurants attached to the hotel

Cons: Parties in the Parking lot and up and down the hallway. Pulled fire alarm and guests were extremely rude to the staff and my wife and I. No complaints about your staff of facility just the guests in the hotel Guests played baseball in the parking lot and hit our vehicle. Rude guests and threatening

Pros: Close to the airport

Cons: No drinking glasses in the room, needed more cream, sugar, coffee

Pros: Property is dated. Beds are stiff and pillows are not supportive.

Pros: Free parking Staff were helpful

Cons: Height of toilet was too low .

Pros: rooms were very clean; excellent covid protocols

Pros: Very clean room and comfy bed

Cons: Drug dealers and Meth heads hanging around the Hotel Security guard was walking around but did not ask anyone to leave at any time. I got asked a few times if I needed Drugs. I would never stay there with my Family for that reason

Pros: Nothing it is being used as a place for the homeless

Cons: All the above I should have been warned about the risk going there

Pros: The staff was and friendly.

Cons: We booked a week prepaid. They only reserved 4 days. Were told we need to leave. We book for 3 more days & charged again. Moved to another room with one bed. I don't want to share a bed with my physiotherapist. They reserved 2 days. Were told to leave.

Pros: Thought I’d give a Radisson a try. Hotel was ok. I’ve stayed at nicer 2-star hotels.

Cons: Seemed outdated. I was next to the stairs, so I heard slamming doors several times.

Pros: The location was good

Cons: There were repairs and maintenance lacking. Our bathroom sink was clogged and was overflowing with water. We had to switch rooms, which the hotel only did after we complained several times.

Pros: Location was very appropriate.

Cons: We had requested a handicapped room. The room assigned was designated "handicapped" but was simply a regular room in which multiple grab bars had been inside the bathroom. It still had a bathtub (difficult to lift leg into tub), the toilet was low.

Pros: Amazing staff and hospitality.

Cons: The first bed we were given was horrible, rooms/hotel are very dated.

Pros: Staff was good. Easy check in and check out.

Cons: didn't realize it did not include breakfast until it was too late.

Pros: Great location, room was great

Pros: Clean & quiet.

Cons: There was a torn/ripped wash cloth on the counter top when we stepped into the room. It was folded so shouldn't have been used to clean the counter so I guess a damaged/very used cloth was in circulation.

Pros: Staff was Kindness

Cons: When was in to the room Little bit old smell.

Pros: The view from the room was very nice

Cons: Pool was green. And kids in hotel set off alarm in elevator and woke up my kids. Big lacrosse tournament was going on so a lot of kids in hotel

Pros: Good location. Interior is mostly updated.

Cons: Concerns about room cleanliness - we found an empty cigarette pack & weed container in the ice bucket with the bag. Also the in room iHome stereo did not work at all. Wouldn't even power on.

Pros: Great staff, clean, quiet place

Pros: Not enough space in the I don't like -Saturday Our son had an accident so he was shipped by ambulance to McMaster hospital .My husband went and emptied the room at 11 pm since he had to drive to Hamilton.

Cons: The staff argued with him that he couldn't do that .They didn't give him the receipt .What kind of heartless people work there .Amd I still didn't get my receipt

Pros: The value.

Cons: I reserved a king bed and was told there was none available when I checked in and that I should have called. Couldn't do anything because cancellation wasn't allowed

Pros: The front desk staff that we dealt with were efficient. Check-in and check-out were fast.

Cons: There was nothing to indicate where the lobby was and where to park the car while checking in. We parked and had to ask the hostess in the attached restaurant how to get in. Carpeting throughout hotel needed cleaning.

Pros: Onsite dining

Cons: Rooms were musty

Pros: The bed was very comfortable!

Cons: The elevator got stuck couple times it's scary.

Pros: Great staff, very attentive. First time sleeping on Sleep Number beds, very comfortable. Clean, well appointed room. Would definitely stay again.

Cons: Nothing in walking distance, although everything we needed was only a short drive away.

Pros: When I asked for house keeping it was provided bed comfy and lovely bathrooms

Cons: No pool No fitness center no food till late Saturday evening the cook did not show due to renovations lots of garbage just outside our rooms so we kept the blinds closed room renovations nice but dark, lots of gray but probably better when blinds open. Also house keeping has to be requested

Pros: The Keurig was a nice touch. Overall decor was modern and pleasing.

Cons: The bedding was very thin and scratchy. The top comforter was not warm or cozy in any manner.

Pros: Fabulous remodelled room, very quiet, clean, very comfortable bed. Easy check in.

Cons: Water pressure in bathroom was terrible- for both toilet flushing and the shower - water was barely more than a trickle- I could not have washed my hair if I’d wanted to. BUT the bathroom was beautifully remodelled and it was great to have a walk in shower.

Pros: room

Cons: no

Pros: room

Cons: no

Pros: Breakfast was ok, coffee was terrible

Pros: Katie at the front desk was awesome and very helpful! Plus the mattresses were very comfortable.

Cons: Pool and hot tub out of commission and security deposit only accepted by credit card and not debit or cash as an alternate option.

Pros: Comfy bed. Clean.

Cons: Restaurant was too expensive and not enough tv channels

Pros: Excellent

Cons: No

Pros: Stafff...location...rooms r great

Cons: Better discount...l could b here awhile

Pros: Room had been totally renovated. Everything looked so clean and new

Cons: Found it hard to find. A sign on hespler would of been nice could not see well in evening looking for old hespler

Pros: Staff very friendly and helpful

Cons: Restaurant prices Not asked if you want coffee refil Morning staff needs more training

Pros: staff friendly breakfast and available dinner, bar pool and gym location

Cons: TV quality poor selection room decor little dated

Cons: The bedding was awful... pillows and top blanket were cheap and very uncomfortable. Hot tub was not operational.

Pros: The location was good for our needs and the staff was very friendly and helpful.

Cons: I was shocked at the number of US licence plates in the parking lot since the border is supposed to be closed. It made me uneasy. The walk-in shower in the accessible room was poorly designed and the water always ran out over the floor of the bathroom.

Pros: very friendly staff and cleanliness

Cons: no

Pros: Very clean.

Pros: it was clean but a very dirty and no function pool

Cons: rude staff and dirty non functioning pool

Pros: One thing I liked was I only stayed there 1 night.

Cons: Someone came to drop off my cott and couldnt maneuver it properly and asked me for a help and he dropped the cott so hard it broke my nail am its stoll in pain days a day and half later. The hotel was in Renos which made everything more complicat

Pros: Attentive staff, nicely fitted out comfortable and tidy rooms. Very clean, with exception noted below.

Cons: Three different rooms in 3 nights: first change due to toilet flooding, second due to incessant ticking from AC unit and kids from a hockey tournament running wild on some floors late at night.

Pros: location

Cons: too many kids and no breakfast included. I wanted 2 double beds and none were available so we had to settle for a queen

Pros: close to restaurants

Cons: The bed was rock hard and it was a downer for sure

Pros: Staff were pleasant, location was excellent.

Cons: Currently under construction.

Pros: The staff was nice, the room was alright. But every time I had a question or concern it was always an excuse because I booked through a third party. Through the website and by calling them everybody said breakfast was included but when we got their breakfast was not included because we booked through third-party and they wanted us to pay for it

Pros: close to our next destination

Cons: little outdated

Pros: Location was great

Cons: Renovations looked messy

Pros: Location

Cons: Was expecting two doubles. Had a king. Staff was curteous though and provided a cot

Pros: I paid for the room through you and lost my wallet. They wouldn't let me and my guest

Cons: Paid for my room thru you. Lost my wallet. They would only take credit card to secure the internet they said. No cash. I tried from 3pm to 2am to get int the too. Till I finally gave up. No manager to speak to. Disgusting partners you have there. I would

Pros: The bed And Had a Fridge/microwave

Pros: It did not represent Hilton standards bed very uncomfortable bathroom was old. RenVations are needed. Snow wasn't removed off sidewalk. This hotel reminded Mr of a days Inn I liked the location

Pros: The room was big and the bed was comfortable.

Cons: The front desk supervisor was rude and dogmatic. We tried going to dinner at the restaurant, we initially waited 10 minutes after taking our seats to be greeted by the waiter, he dropped off the menus and after an additional 20 minutes we left.

Cons: Everything was ok. The only thing I was not happy is that the lady to clean-up the room knocked the door around 9:45am (before the time to check out at 11am) to ask if she can do her duty.

Pros: The dining room waitress

Cons: Reception staff unyielding on my request for 2 beds.......regardless of their availability. Decor needs updating.

Pros: Nothing

Cons: Everything

Pros: The staff were extremely friendly.

Cons: Room bad a funny old smell and wasn't exceptionally clean. The linens were stained as was the mattress and the bathroom shower was full of hair on arrival.

Cons: The rooms was too small and very expensive compare with other hotels Bad parking

Too expensive when there other choices. There was no water in the room, nowadays that’s just an expectation.

Pros: Location

Cons: Quite noisy - a lot of noise from the hallway and the street outside.

Pros: After reading some of the reviews I was nervous to book this but am glad I did. The place was awesome and perfect for traveling with young kids. You do have to pay a little for parking. It is covered and very close. It felt very safe and is right downtown

Pros: bad stay

Cons: bad

Cons: Breakfast was dull and tasteless.

Pros: Design

Cons: Not too clean No hot water, didn't even stay the full night

Pros: Room was nice, clean and modern.

Cons: Location was too close to downtown Kitchener which did not feel very safe when I walked around.

Pros: Nice room layout and very clean. Comfortable bed/mattress

Cons: Parking is far away and have to walk in the cold to find it; rooms are kind of a maze and confusing to find.

Pros: helpful staff nice amenities should add that there is cost for parking and ping, bowling and such. Restaurant was very nice and great staff

Pros: Location close to many restaurants. Didn't need car after checking in.

Cons: Really big and rooms far from parking which we had to pay extra.

Pros: We were upgraded and that was awesome. Felt like we were the only people there.

Pros: Quiet and centrally located. It's a walking distance to the Victoria park. This hotel was quiet, comfortable and met my needs.

Cons: Nothing

Pros: Great beds - hard and soft pillows. Microwave and fridge. Lovely pool, spa, sauna and fitness centre. Good desk chair and USB and other plug-ins.

Cons: Shower door doesn't move. have to lean into shower to turn on and get hit with cold water. Shower head very high; water hitting me in face. Security lookout in door also too high. One elevator didn't work. 300 in group. 9th floor is a hike!

Pros: Beautiful clean, updated hotel. Great location. Very friendly staff and helpful.

Cons: Our gorgeous room faced the street and the traffic noise was horrible. The hotel, because of its features must attract sports teams...the out of control kids running the halls and banging doors really made our experience poor.

Pros: Great renovation very modern and airy

Cons: Shower head sprayed outside glass doorless shower... Made entire bathroom soaking wet

Pros: Everything up to IHG standards. Efficient comfortable

Cons: Finding your way to parking was crazy and confusing. Way too many steps and turns to bring your luggage in

Pros: Good location. Close to downtown.

Cons: Considerable road noise.

Pros: Everything about my experience was enjoyable. The staff were lovely, location of the hotel and the rooms were clean and very comfortable and updated.

Cons: The coffee offered in the room was not satisfactory.

Pros: It was a nice modern hotel. Lots of amenities. Great staff.

Cons: It was cold in the room. No heater. There was a party going on the in the room across the hall. Possibly students having a jam. Up till 3 am didn't get enough sleep.

Pros: Hot tub was nice

Cons: Construction in area. Getting luggage into hotel from parking area involved navigating many stairs - very difficult for older population. big lack f information from staff.

Pros: By the time we were able to gain access to the hotel, it was hours after our expected arrival, so we didn't have the opportunity to enjoy the amenities offered there.

Cons: There is an extremely high level of construction being done around the hotel. As a result, we were unable to access the main road to get there. We had a horrible time trying to find the hotel. We had to call the hotel several times for new directions.

Pros: Recent renovation and upgrades. Staff. Closeness to downtown Kitchner.

Cons: The price for parking with it being so far from the bldg and exposed to the elements.

Pros: The room was nicely decorated. They had updated the bathroom with a shower stall instead of the traditional bath / shower, which we found was great use of space. They provided a mini fridge with microwave and had a coffee station, which we didn't use but thought was a great if we were staying longer.

Cons: The pillows were too full. Couldn't get a good night"s rest as they were too high. The hotel needs a variety of types available to meet peoples needs.

Pros: The hotel was clean, staff were friendly and the room was absolutely fantastic. The location is perfect because is close to restaurants, bus station and Coffee shop.

Cons: I loved my stay at the hotel.

Pros: Loved the sliding glass doors to outside. And the security bar provided for it.

Cons: Probably normal for a hotel, but the water pressure was horrid. And the towels were really scratchy

Pros: Calm and quiet place!

Cons: Nothing really We got what we paid for!

Pros: Quiet room, fridge and microwave in room, No parking fee.

Cons: Damp carpet (possibly recently cleaned), asked for dehumidifier, promised problem would be addressed by housekeeping. Nothing done and room not cleaned. Breakfast had no cereals, no breads, no meats, awful eggs and potatoes. Litter and cigarette butts around building and right outside our patio door

Pros: As expected

Cons: Nothing

Pros: The room was nice

Cons: The mattress was very lumpy. Also when you turn off the light next to the door it would turn off then turn on very 30 seconds on it¿s own. I had to unscrew the light bumb.

Pros: Free Breakfast. I was expecting a bag. I also liked the space of the bathroom.

Pros: Very clean excellent staff

Cons: Although breakfast was free¿. The food area was clean and the food was well presented however almost cold previously frozen potatoes and some sort of scrambled eggs that I don¿t believe were real eggs and tasted like rubber bands not eggs

Pros: Very Clean and cozy rooms. Staff was incredibly friendly.

Cons: Beds never cleaned. Sheets were very smelly. Stunk. Bathtub was dirty. Nothing was clean about this hotel room

Pros: Nice place to quarantine. Manager and Staff are friendly Instead of pickup they provided the drop at my request.

Cons: Breakfast was just muffin , nutribar and packet juice. But thats also good for quarantine. Coffee machine was so smelly that I never used it.

Pros: Staff was amazing and the hotel is very clean and well taken care of.

Pros: Good price.

Cons: Breakfast can be better.

Pros: It was quiet, clean and has a great location

Cons: Can't think of one thing

Pros: Price

Pros: Price and main floor exterior doors in room

Cons: Some stains on bedding and curtains otherwise clean

Cons: No hot water. There was hair in the tub. The vanity sink did not drain without removing the plunger as the lever did not work. Plus during my stay I killed several (5 to be exact) silver fish. Had to leave the bathroom light on so they would not come out.

Cons: This hotel did not let me in. I did not know about the $100 deposit needed to be paid before I could go in, on a valid credit card. I want my money back.! Please do not waste time on this I need my money more than anything else now

Pros: Very comfortable beds, pillows and bedding

The gentleman working the front desk was rude would not recommend for customer service

Pros: Nothing

Cons: Hotel would not take my prepaid cc for deposit and turned me away at 9:30 at night. Had to scramble to find another place. Even though I booked room with the same card.

Pros: I liked the location of the hotel

Cons: The room was not really clean. I saw some some fries on the floor. There was also human hair on the beds and in the bathroom. The toilet role was almost finished yet, they couldn't change it. The microwave was peculiar. It wasn't easy to use.

I travelled on business and having a WIFI or internet connection is paramount as my day does not end at check-in. The wifi went down around 4pm and was as best intermittent throughout the night. The staff said they has called their provider as the weather was not great but the issue didn't get resolved. I am hoping that this was a one-off issue. Staff was great!!!!! I would stay there again. Highly recommended.

Pros: Very quiet, very nice room and excellent bathroom. Furniture in good shape.

Cons: No

Pros: Clean

Cons: Bit noisey

Pros: Everyone was nice and clean

Cons: Yeah I didn’t like their young breakfast they had is very cheap

Pros: Clean

Cons: Staffs rude

Pros: Ground floor rooms have their own private access door which is nice

Cons: The bathroom was not clean at all and the room had an old smell to it

Cons: Continental breakfast consisted of juice box fruit cocktail and a Kirkland brand granola bar. Very poor. No creme or milk available for coffee or tea

Pros: Nothing. Do NOT stay here

Cons: Dirty tub/shower, hair all over bathroom floor Clumps of dirt on floor by patio door Dirty microwave Lobby had dust bunnies in every corner Fries on the floor Unfriendly receptionist at check out Do NOT Stay here

Pros: Nothing.

Cons: The dog barking across the hall for hours. And the same people living there having a cocaine feud in the hallway/room between 3am-5am. Room is very poor condition.

Pros: NOTHING ONLINE SHOWED $-- WILL BE TOTAL CHARGE BUT On MY CARD THEY CHARGE $-- Very upset

Cons: Money matters to me From -- to -- Iam loosing

Cons: People walking in your room.

Pros: Being able to walk in in out of the room from outside.

Cons: The included breakfast was not being served and no substitute or credit was offered.

Pros: price

Cons: location. my room faced the Hwy 8 freeway. it was noisy.

Pros: Breakfast included

Cons: Hot tub was closed for maintenance. Nothing on the website about it being closed. Asked for an extra blanket 2 times and never got one.

Pros: Location

Cons: To be honest it is not a --- dollar room for a one night stay! It is --- at the very most!

Pros: Nice staff

Pros: Location and price.

Cons: The room had a stale,musty smell, as if it had been smoked in. Also, the TV picture was stretched and flattened, and the guest was locked out of adjusting the aspect ratio. Nearly unwatchable.

Pros: The location

Cons: I didn't get the room I selected.

Pros: Location is the only good thing about this hotel!

Cons: Too much to list!

Cons: Worst stay ever - this is after they checked us into a dirty room with pizza boxes beer cans and pop and bed sheets half off the beds , than second attempt room key wouldn't work, and now to see BLOOD on bed sheets please have head office and proper !,

Pros: The continental breakfast was very good. Staff was very friendly, polite and supportive.

Cons: We had to change rooms from first level to second level, the first level was musty (mold smell), and I am allergic. They moved us to the second floor (beside the elevator), and we had silver fish on bathroom floor and walls.

Pros: A/C worked. Bed was fine. Bathroom was recently updated.

Cons: Wifi worked less than half the time. I could only connect 1 device. Other devices could not connect. Very slow speed. No front desk staff when I checked out. Checked back every 10 minutes. No one there. Could not get breakfast since there was no front desk staff.

Pros: I enjoyed the lovely staff, comfy beds, and spacious rooms

Cons: The screen door in our room didn’t close so we always had to have the glass door closed

Pros: front staff was nice

Cons: mold in showers bed broken and rocks back and forth (anyone who changed the sheets prior would absolutely notice this) no milk offered for coffee\tea only cream can hear everyone through the walls bathroom products smell terrible no conditioner only shampoo

Pros: Everything was awesome

Pros: The room ; newly renovated, lovely decor, very clean, comfortable. roomy, had fridge, micro wave , comfy king bed, large flat screen TV, dressers,sofa , big bath room, with clean towels ans high grade soap etc, well equipped. was great and exceeded our expectations at a very good price. ALL of the staff was extremely pleasant and helpful. Good to go breakfast and all day coffee&tea in Lobby...cookies too!

Cons: air/heater did not work, so got stuffy...but they are working on renos.

Pros: Good location..close to good pub...comfy beds

Cons: Needs updating...carpets..especially

Pros: I was on the ground floor. I like to have access to outside without having to use an elevator.

Cons: The room had a smell to it. The room was old and dated there were stains on the carpet. Additionally, taking $190 deposit when I checked in at about 2 am and checked out before 11 am is ridiculous. There was nothing in the room (no alcohol or food items to purchase)

Pros: location to our planned attractions

Cons: Room (non-smoking) had smell of stale smoke, sliding patio door was broken (un-lockable) and piles of cigarette butts outside door, general upkeep of accommodation was poor and cleanliness was basic (questionable) at best. We checked in at desk and within 40 minutes (of unloading our travel luggage, entering the room and deciding it was going to be a problem, and re-packing our travel accessories in to vehicle and checking out) due to unsatisfactory room we were still charged a full night stay. Several phone calls to management were without any solution (excuses, accountability) AVOID THIS ESTABLISHMENT !

Pros: Close to amenities. But nothing else

Cons: Room was in terrible condition, smelt bad , all furniture was very old and in poor condition

Pros: None

Cons: The room was disgusting dirty. From the stains on the couch to the floor not being vacuumed properly, the bed covers had stains, the pillowcases had stains. There were cobwebs on the walls everywhere, the room was non smoking but room-smelt of smoke.

Pros: Nothing... it's disgusting and completely disappointing

Cons: Staff is disgusting as in except the lady working in the afternoon. They don't follow covid protocols and doesn't have any sense to deal with customers. It was my life's worst stay.

Pros: Location, main floor unit

Cons: Broken furniture, stained couch, overall dirty room, sliding glass door broken lock piece of wood used to secure door.

Pros: Never stayed .....had to fly out earlier

Cons: Was not refunded

Pros: Location was convenient

Cons: Could have been cleaner. Black hairs all over bathroom floor.

Pros: This hotel is right in the middle of restaurants and shopping.

Cons: WiFi was not working, so couldn’t catch up on work. Location was weird between restaurant and lumber yard. Breakfast wasn’t even worth looking at.

Pros: Bed was comfy. Location was good

Cons: Service was mediocre. Asked for extra blanket. Got none. Breakfast nonexistent although was part of pkg.

Pros: Honestly it would have been a terrible experience if I wasn't with people who I liked being around. We spent as much time out of the room as possible.

Cons: The rooms were not cleaned well - dingy sheets, gum wrapper and white fluff on the floor, smoke alarm covered with plastic bag. Front desk staff were stand offish, unaccomadating, sat outside smoking cigarettes next to the door. Breakfast was awful and inedible for anyone vegetarian. The juice machine was broken. The individual milk and cream containers were left out all day and will probably be reused for tomorrow's coffee. The air was stuffy and the air conditioner didn't work well. It's disturbing that this is the standard of a $160 /night room during covid.

Pros: Never had breakfast

Cons: The toilet seat was broken no force to the shower

Pros: Some decent spacious landscaping with garden furniture, so as the weather was good it was nice to sit outside to relax. The room has plenty of storage. Bed is comfortable. There is a major grocery store a short walk away.

Cons: There was no housekeeping during my stay due to COVID. Not a problem in itself, but I was not informed and had to eventually ask what was happening. I also found that the staff did not interact at all with guests: no chitchat etc. Nowhere decent to dine in the immediate area.

Pros: The bed was comfortable.

Cons: The room was filthy. If I can attach photos I will ..there was a black film in the toilet of dirt and there was black dirt on floor and on counter. They were in renovations so the check in girl was outside smoking and you had to walk by to check

Cons: No microwave in room as advertised No signal to the T.V. so no T.V. Major construction in and outside the hotel. No parking on site during construction Heavy presence of marijuana smell Couldn't utilize the a/c as it brought smell into room.

Pros: Nothing

Cons: Staff and service was very poor

Pros: Clean

Cons: Breakfast during COVID was horrid. Not much they can do about that though

Pros: Room was super clean and modern.

Cons: The hotel cancelled my reservation. The air conditioner and heating unit needed to be cleaned and sanitized.

Pros: Clean and tv worked well

Pros: Quiet. Close to stores. Close to 401.

Cons: Says 100% non smoking. Weed smell very strong from first floor. Manager wandering around common areas no mask on. Curtains were broken. Heater was hard to control. Control markings warn off. Filter on heater very dirty. Small tv. No hangers to hang coats.

Pros: It was quite.

Cons: Nothing

Pros: It is a clean hotel

Cons: Lack of elevator!

Pros: Cleanliness

Cons: Ended up dealing with different people instead of one person at front desk.

Pros: The complimentary breakfast. The hotel did not have a lot of guests,subsequently was not crowded and a good selection.

Cons: When I first entered the hotel there were 2 ladies smoking outside the hotel, there was no one at the front desk and the phone that rang was unanswered. After waiting 3-4 minutes I left.The same 2 ladies were behind the front desk when returned later.

Pros: Clean & comfortable for a short stay. Nice hot breakfast.

Cons: The room smelled bad like cat piss. The carpet had burned marks all over it. The heater made a loud noise so was hard to sleep. Staff was outside smoking when we arrived. All over a bad room for $--- a night. Not even a two star.

Pros: The room was very clean and it was a comfortable environment, easy check in and the breakfast was awesome! Organized & clean breakfast area. Nice staff and importantly to me, PET FRIENDLY! My small-medium, mostly silent dog enjoyed his stay too.

Cons: Seems a lot of people were hanging out and drinking outside in groups in some areas of the property. Not near my room but a beer can was left on my patio.

Pros: Breakfast area very clean.

Cons: Hotel needs upgraded, especially the bathroom.

Pros: Location was convenient.

Cons: Are dogs allowed here? There was a dog across the hall from us who barked half the night. It was crazy. I've never stayed at a place this noisy between the dog and grown ups slamming doors laughing and going in and out.

Pros: Price.

Cons: Low speed Internet.

Pros: Quite, good breakfast, good location.

Cons: No pool.

Pros: Bargain price

Cons: A used pod in the coffee pot, weird and scary black gunk trailing down from the toilet handle, carpet that made me wish I'd brought slippers, a lampshade that was beat up and stained... And yet the desk staff and the breakfast lady were so very nice!

Pros: Also, the bathroom sink clearly hasn't been cleaned

Cons: There were frozen meals frozen into the ice box of the mini fridge and coffee still in the carafe

Cons: NO ELEVATOR!!!! Mismatched furniture, night stand had multiple cigarette burns, drapes from the 60's Not what I expect from a Comfort Inn

Pros: Okay

Cons: No

Pros: Convenient location, good price

Pros: Good location, clean rooms, comfortable, complimentary breakfast, friendly staff. Great value for cost.

Cons: No

Pros: free breakfast and wifi

Cons: The room that was assigned to us was a non-smoking room however someone had previously smoked in it, when I called the front desk they said the hotel was sold out (I don't believe that as the parking lot was not full) and that she couldn't move us.

Pros: It was easy to find off the highway.

Cons: Would have liked more selection for breakfast.

Pros: Staff is helpful and breakfast is good.

Cons: The room was not cleaned properly. After showing the problem with the front desk, we were arranged to another room.

Cons: Bed!! Hardly slept. The AC didn't work half the night. This hotel needs some major Reno to be 2.5 star

Pros: Breakfast was good.

Pros: Room comfort.

Cons: Not a good location for visitor to visit Toronto. Around 60 miles to Toronto. This is a town in the middle of no where unless you drive 60 miles.Even Toronto airport is 45 miles away. Cambridge is for some one to visit African Lion Safari Park only.

Pros: 2 floors

Cons: Small room ,had a odour

Pros: When I got to the hotel around 8 pm to check in, I approached the counter and said" I am checking in "..The lady at the counter looked at me and didn't even acknowledge my presents and walked away..Then another male staff took my revervation s..

Cons: I booked one king size bed and received 2 double beds ..The room even though was supposed to be a non smoking room smell like smoke and the bathroom was not very clean ...I must say the breakfast was great .. however I will not was to say there again ...

Pros: The price and location were very convenient if you are visiting African Lion Safari. It is not a 5-star place, but a decent location for the price that you are paying and it included breakfast. It worth the money.

Cons: No complaints.

Cons: not into "bag" breakfasts

Pros: The staffs are very accommodating. The hotel is close to Tim's and a major Highway.

Cons: None.

Cons: Rooms are old and need to be remodeled. Floor needs to be replaced.

Cons: The restaurant food was terrible. We didn’t eat our meal because the food was freezer burnt. Do not recommend. The waiter could not speak English very well. Huge language barrier

Pros: The bed was very comfortable. Parking was free and ample. Least expensive accommodation in the area. I liked that it is a small building. The location is close to the 401 without being right beside it.

Cons: Noisy from other heater/AC units and ice machine across hall. Overall the building is old looking and not the cleanest. Our room overlooked the outdoor pool which had bring lights on all night. Although there were effective blackout curtains light came in over and under them.

Cons: Room was on the small side and looked old and dirty. Not that it hasn't been cleaned just dirty from age.

Pros: The location. It is near the 401, the malls, a lot of restaurants and the stores.

Cons: Not very clean

Pros: Nothing

Cons: No heat in room, shabby decor interior, in room, bathroom hot water comes in spurts and burned my girlfriend, price too high for what I got

Pros: Had a smoking room

Cons: Rooms r very dirty... I had broken glass on the floor when I walk in...walls have some kind of food or something smudged on it....blankets had burn marks in them

Pros: I book smoking room when I reach at motel they said we don’t have any room available moreover they ask me to deposit 200$ and also bed spring making lot of noise

Pros: Close to the highway

Cons: Smelled like cigarette smoke. Room hadn't been vacuumed. Found old food behind nightstand. Two light bulbs needed replacing. Holes in the comforter. No breakfast as advertised.

Pros: Location

Cons: IT stinks and some creep called at my Room and insisted to Hangouts with me

Pros: Nothing

Cons: Nothing to much money for the room

Pros: Not much

Cons: Rolled up dirty Kleenex under the bed. Night side table full of ashes and dirty.

I stayed at this Super 8 going and returning around Christmas. The rooms were clean and well supplied. The staff were pleasant and helpful - though I had to wait awhile on arrival. I will certainly make this a prime choice on further trips. Derek P. Ontario.

Pros: The bed was clean and comfortable.

Cons: Looks like this hotel is not looked after very well. The floor needs a thorough cleaning. There is dirt/grunge in the corners. The walls and trim could use a fresh coat of paint. Access is only from one side of street.

Pros: Hotel was very outdated, old.... needs a reno badly . Still could smell cigarette smoke in the halls . I think there are STILL several SMOKING ROOMS ! (Really ...its 2019) Breakfast was ok, coffee was excellent ! Wouldn't book there again.

Cons: See above

Cons: found the room small in comparision to others in the area with the same price point. and the beds i found very hard. didnt care for the smell of cigarette smoke as i walked through the hallway.

Pros: We stayed in a family suite. The room was incredibly spacious. The staff was very pleasant.

Cons: The halls had a strong smell of cheap airfreshener and the beds weren't amazingly comfy. If luxury is your aim, it's not for you. If space and functionality is what you're looking for, it's great.

Pros: Well located

Cons: Looks renovated but done by amateurs Floor had gap paint not thick enough Housekeeping did not bother to pick up 2 empty cans in the room

Pros: Location was good, Breakfast was okay

Cons: A little priced for the facility and location, lot of mosquitoes and no help from the staff

Cons: The facilities are run down. The price of the stay isn’t inexpensive enough to justify the state of the room.

Pros: The floor was dirty , the shower never worked ,the tv had to go by Channel by channel the menu never worked

Cons: The noise

Pros: There' was no breakfast

Cons: Felt unsafe.

Cons: My room had broken glass all in the washroom, multiple people tried to get into my room, I could not sleep as the door would not properly stay locked, overall I did not feel safe whatsoever and I wish I could get a refund.

Pros: The location

Cons: Booked a smoking room, got a nonsmoking room. When complained manager told me "we dont give smoking rooms to respectable people", and didn't seem to care I was upset, or want to hear what I had to say, or offer a solution.

Pros: Nothing at all

Cons: Awful. Dirty. Nasty. Rooms smell disgusting and they smell like smoke, even if they are non smoking rooms. There were stains on the bedsheets. The bathtub wasn't stable. I could, I would give it 0 stars. NEVER EVER VISIT THIS HOTEL. YOU WILL REGRET IT!!!

Pros: It was a great value, service from the desk was outstanding - got upgraded to a better room at no cost.

Cons: Hot water did not work - after 2 minutes of the shower running, the shower did not even try to push out hot water - turning the knob all the way to hot just turned off the water. Rooms also seemed a bit moldy, my allergies reacted to this.