Excellent
8.0
Pros:
Nicely decorated room, clean rooms and lobbies. We ordered from Bruce and the food was decent.
Cons:
We were woken up around 4am out by a snow plow. And the drain for the tub wasn't attached so we had to thread it on however it would always be loose so we would lose a lot of bath water - needing to refill the tub every few minutes (annoying and a huge waste of water)
Good
7.0
Pros:
Decoration was very home like. Clean and inviting.
Cons:
I found it strange to have a double bed in a room for two adults. I also wished there would have been carpet as the floor was quite cold.
Excellent
9.0
Cons:
The only thing was around midnight and 1 am i heard loud sounds above me. ( banging , voices, moving things) It startled me and had a hard time falling asleep..
Good
6.0
Pros:
The building was nice and clean in the lobby.
Cons:
The room felt cheaply decorated like a dorm and the bed was smaller than expected. It was a strange stay. I felt like I had gone back on time, was treated like a child at the front desk and I heard people come down saying there was water leaking into their room. On top of that the restaurant attached we ordered food from dumped all their leftovers into our food and gave us a bunch of deep fried food we didn’t want or ask for. Not a great New Years stay.
Good
7.0
Pros:
The property was nice well laid out and clean
Cons:
My only complaint was that you pay full rates for a room and get no breakfast. To be expected to pay $10 per person for a muffin and yogurt is obsurd. Also the beds looked nice but are hard so made sleeping a bit tough
Good
7.0
Pros:
The property was good. The lobby was well decorated.
Cons:
They didn’t tell us about the time for breakfast
Excellent
8.0
Pros:
Room was exceptionally clean, easy check in and out.
Cons:
Was facing the road and was able to hear a lot of traffic.
Excellent
10.0
Excellent
9.0
Pros:
The front clerks always say hello, as well as the rest of the staff.
Good
6.0
Pros:
Just a hotel.
Cons:
Our room was basically behind the check in counter in the ground floor with Cars parking outside the window and not far from the main door/ restaurant so noise was definitely there.
Excellent
10.0
Pros:
Staff was helpful, especially when they didn't find our reservation initially. They got us set up quickly without giving us a hard time.
Excellent
9.0
Pros:
Location
Cons:
Leaking shower faucet
Okay
5.0
Cons:
the bedding stunk - Smelly, sweaty male smell. Very unpleasant. Restaurant ran out of food. Snow and ice not cleared.
Excellent
10.0
Pros:
Proximity
Cons:
No
Excellent
10.0
Pros:
I've stayed here a bunch of times & have never been disappointed.
Cons:
I'd love if you had a loyalty program for frequent guests.
Excellent
9.0
Pros:
Close to highway 401, nice restaurant downstairs and the rooms are nicely renovated and clean. Great experience.
Excellent
8.0
Pros:
Easy to get to, friendly staff.
Cons:
Was going to take bath but lots of black hair in tub, grossed me out so I showered
Excellent
10.0
Pros:
Excellent staff. Great value for the money. Loved the art work done by the staff. Super quiet. Felt like a queen.
Cons:
Only issue was with the cleanliness of the bathroom. The mirror had toothpaste spit left behind from previous occupent and the toilet had hair on it.
Excellent
9.0
Pros:
Location, staff and food
Cons:
shower tap was leaking thus low water pressure
Okay
4.0
Pros:
The location is awesome, and was grateful that my dog could stay with me
Cons:
The bathroom was disgusting! The window didnt lock, and it whistled all night.
Good
7.0
Cons:
They charged a separate 2.37$ marketing fee to my credit card
Good
7.0
Pros:
Staff was great, the room was spaceous
Cons:
Could have been cleaner. It looked worn
Okay
5.0
Cons:
This hotel is also apparently hosting a large number of refugee families on an ongoing basis. I was surprised by this when I arrived & found dozens of children running around outside & in the lobby. The hotel should inform guests of this when booking.
Good
7.0
Pros:
close to everything
Cons:
bed a little hard
Good
7.0
Pros:
Location, this hotel is walking distance to shopping ,food,etc
Cons:
The beds are a bit hard but not intolerable.
Good
7.0
Pros:
We had two rooms one had dirty cups and docks in it. For both we had to ask for more towels. Great location for visiting family. Would have hot much higher rates if it had have been cleaner
Okay
4.0
Pros:
Good location.
Cons:
Ridiculous hotel. Breakfast is costly and they refuse to offer King sized beds unless you pay $40 extra. I've never encountered that before and I travel quite frequently .
Okay
5.0
Pros:
The price was good for the location
Cons:
The staff was not customer service friendly
Excellent
8.0
Pros:
Lobby and restaurant are nice and up to date. The staff was very friendly with us every time we interacted with them. We stayed in a suite, which had ample room for two adults and one child. Food and drink was good at the Bruce restaurant adjacent to the lobby.
Cons:
Was surprised that the lobby doors were not automatic which proved to make getting your luggage through the entrance a little cumbersome. No complimentary breakfast; but a $12 buffet at the restaurant. Room decor was likely 15 years out of date and sparse for the size of room we were in. The hotel was right on Hespeler Rd and unfortunately, there was a lot of road noise between the trucks and people hot ridding up/down the road.
Mediocre
2.0
Cons:
They charge extra fee. Beware
Good
6.0
Pros:
Location is good
Cons:
The room is very noisy, sounds like laundry machines are running next door.
Poor
1.0
Pros:
Location
Cons:
Hairs on the bathroom floor, poor attitude of check in staff. $200 hold on my credit card still not released after 5 days
Good
7.0
Pros:
hotel was clean, tv worked as well as internet.
Cons:
restaurant on site was more pub, rather then restaurant. Which is okay, provided there is other food options. which in this case there was not.
Good
7.0
Pros:
Room was nice, and large. Had a mini fridge and couch, which was really nice!
Cons:
We paid for a queen sized bed and are pretty sure it was a double. Very small for 2 people.
Good
7.0
Pros:
Good location, clean, friendly staff.
Cons:
no vending machines for snacks. I wanted to be able to pig out on chocolates and not have to tell anyone what I wanted to be able to do it. Also, breakfast was not included. I didn't know that until after I ate, then realized I had to pay for it.
Okay
5.0
Pros:
The location.
Cons:
The room we had was very noisy. You could hear the traffic out side. Not very sound proof.
Okay
5.7
Pros:
Wedding coordinator Nicole was wonderful, professional and an outstanding understanding person.
Cons:
The check in staff was very unhappy with his job..Not helpful at all...got the feeling we were bothering him..Our room had a awful smell and communication between staff member was very much impaired.