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United Kingdom to Toronto flight information

Flights arrive in Toronto
Flights depart from United Kingdom
Flight price £272
Airlines WOW air, Delta, British Airways, Finnair, KLM, Air France, Lufthansa, Air Canada, Air Transat

Top tips for finding cheap flights to Toronto

Looking for cheap airfare to Toronto? 25% of our users found return tickets to Toronto for the following prices or less: From London £352, from Glasgow Intl £376, from Manchester £406
Book at least 3 weeks before departure in order to get a below-average price.
High season is considered to be June, July and August. The cheapest month to fly to Toronto is February.
Enter your preferred departure airport and travel dates into the search form above to unlock the latest Toronto flight deals.
There are 4 major airports that service Toronto, the biggest of which is Toronto Pearson International Airport which is in the Greater Toronto Area. Most flights from the UK fly into this airport while some of the return flights on Air Canada may leave from the other airport in the Greater Toronto Area – Billy Bishop Toronto City Airport. Toronto Pearson is a major international flight hub in North America so travellers on flights to Toronto may only be here for a stopover.
For hungry travellers who need to eat something before going on to their next destination the range of restaurants at Toronto Pearson International Airport will not disappoint. There are vegetarian and gluten-free options at most restaurants (such as Acer with its Japanese cuisine or Caffé di Clabria for a gourmet sandwich and cold beverage) as well as fine dining at the restaurants of celebrity chefs such LEE Kitchen by Master Chef Susur Lee or Twist by Roger Mooking.
Walking through Toronto Pearson International Airport is like being in an art gallery. The permanent collection contains the work of artists from around the world who have created pieces that represent Toronto’s role as a gateway to North American air travel. There are also may pieces from the Transport Canada Collection which you can see after your flight to Toronto as you wander through the airport.
For travellers who want to pamper themselves look no further than the Be Relax salons around the airport. Here you can enjoy a massage in a chair or opt for a regular table massage. They also offer manicures and various other beauty treatments. You could pick a consultation for just 10 minutes, or if you have more time, for two hours and there is no need to book, just walk in and relax.
For people needing some quiet time after flights to Toronto, the Aviation Interfaith Ministry provides spaces for people to reflect and pray in the midst of the hustle and bustle of the airport. The Ministry offer pastoral care and support to passengers and airline and airport employees during their time in the airport.

FAQs - Booking Toronto flights

How long is the flight to Toronto?

Flights from Edinburgh 7h 00m
Flights from London 7h 33m
Flights from Manchester 7h 16m
Flights from Glasgow 7h 07m

What is the cheapest flight to Toronto?

The cheapest airline ticket to Toronto from United Kingdom in the last 72 hours was £272 return on the route London to Toronto. The most popular route is London to Toronto and the cheapest ticket found on this route in the last 72 hours was £276 return.

Which airlines fly to Toronto?

In general from United Kingdom, Austrian Airlines, Air Canada and United Airlines fly the most to Toronto. The most popular route is from London, and Austrian Airlines, Air Canada & United Airlines fly this route the most.

Which Toronto airport is closest to central Toronto?

Toronto is served by 4 major airports. Toronto Island (2 miles) is the closest to the centre of Toronto, Pearson Intl is 12 miles from the centre, Hamilton is 43 miles from the centre and Kitchener-Waterloo is 52 miles away from the centre. View on map.

Is there WiFi at Toronto Pearson International Airport?

Toronto Pearson International Airport offers free WiFi to all visitors. Select “Toronto Pearson WiFi” from the network list, accept the terms and conditions and surf away for free to your heart’s content for the duration of your stay in the airport.

Which hotels are near Toronto Pearson International Airport?

The Sheraton Gateway Hotel is located at Toronto Pearson Airport and can be reached directly from T3 or on the Airport Link Train from T1. A more reasonably priced option is the Best Western Plus Toronto Airport Hotel which is around 8 kilometers (5 miles) from the airport and offers free airport transfers.

What are the car rental options at Toronto Pearson International Airport?

Toronto Pearson International Airport has six reputable car rental agencies on-site for convenient car rental services. You’ll find car rental counters on Level 1 of T1 and T3 parking garages. Book online in advance to ensure the best price and reserve the best car for your trip.

Is it possible to store baggage at Toronto Pearson International Airport?

Excess Baggage at T1 provides facilities for long and short-term baggage storage. You can even store your coat there for around CAD2/day (just over GBP1 per day) if you are flying to warmer climates. Prices start from around CAD6 (approximately GBP4) per bag for 0-6 hours.

Book Cheap Toronto Plane Tickets

(Return)
Airports
Origin
London
£296
only
£296
£272
only
£272
£296
only
£296
Manchester
£359
only
£359
Edinburgh
£321
only
£321
Birmingham
£327
only
£327
Destination
Toronto
£272
only
£272
£357
only
£357
Thu, 21 Mar
LGW
London Gatwick
YYZ
Toronto Pearson Intl
11h 25m
Mon, 25 Mar
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 30m
£272
Trip: 5 days
Overall 5.6 OK
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

SFO
KEF
Mediocre 2.0

Cons: Didn't take the flight. Wasn't allowed to cancel.

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Thu, 14 Mar
LHR
London Heathrow
YYZ
Toronto Pearson Intl
10h 35m
Tue, 26 Mar
YYZ
Toronto Pearson Intl
LHR
London Heathrow
11h 40m
£296
Trip: 13 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 22,542 reviews
Overall
8.1
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
CUN
MSP
Excellent 10.0

Pros: Crew was extremly helpful, friendly and happy.

PNS
ATL
Excellent 9.6

Pros: Very smooth and friendly TSA personnel at the security point. Very friendly and respectful of the military. My husband is a Vietnam veteran.

MSP
SEA
Excellent 10.0

Pros: It was early arrival

Cons: Nothing

ATL
PHX
Excellent 10.0

Pros: Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane.

Cons: We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like.

JFK
ATL
Excellent 10.0

Pros: The flight was solid and they provided a consistent experience

Cons: Not applicable

Tue, 26 Mar
STN
London Stansted
YYZ
Toronto Pearson Intl
26h 35m
Tue, 2 Apr
YYZ
Toronto Pearson Intl
STN
London Stansted
10h 20m
£296
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 6 Feb
LHR
London Heathrow
YYZ
Toronto Pearson Intl
8h 05m
Wed, 13 Feb
YYZ
Toronto Pearson Intl
LHR
London Heathrow
7h 05m
£305
Trip: 8 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 50 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
LHR
YYZ
Mediocre 2.0

Cons: Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked.

LHR
YYZ
Excellent 9.6

Pros: The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them.

LHR
YYZ
Excellent 10.0

Pros: food was excellent ... service is always top notch

LHR
YYZ
Excellent 10.0

Pros: British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see.

LHR
YYZ
Excellent 8.0

Cons: Flight was diverted for 4 hours due to thunderstorm in Toronto

Fri, 3 May
LHR
London Heathrow
YYZ
Toronto Pearson Intl
60h 20m
Mon, 6 May
YYZ
Toronto Pearson Intl
LHR
London Heathrow
7h 10m
£306
Trip: 4 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 6 reviews
Overall
7.8
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
LED
HEL
Excellent 10.0

Pros: everything

CPH
HEL
Good 7.0

Cons: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

HEL
JFK
Excellent 9.6

Pros: everything was good

Cons: Needed a bit more food :)

LHR
YYZ
Good 6.0

Pros: The food and entertainment were good.

Cons: This flight was operated by British Airways. The flight attendants on this flight were very rude and the plane was not as comfortable as the they Finnair plane.

LHR
YYZ
Mediocre 3.6

Pros: It got is safe to Toronto

Cons: - for flight from Delhi on finnair that was 1/2 empty and 95% of the passengers where non-Indians, the airline ran out of chicken and we ate some awful Indian dish -from the flight to Toronto, our luggage were left in Helsinki and all four of our suitcases lost even paying 240 euro extra for suitcase -would recommend to all my family and friends to never take this airline again

Sun, 10 Mar
LHR
London Heathrow
YYZ
Toronto Pearson Intl
27h 30m
Wed, 20 Mar
YYZ
Toronto Pearson Intl
LHR
London Heathrow
15h 20m
£307
Trip: 10 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2,678 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.5
AMS
MAN
OK 5.0

Pros: Friendly and efficient crew. I travel KLM often and always enjoy the flights.

Cons: There were several flight delays and gates were changes a few times.

AMS
KBP
Good 6.0

Cons: lost baggage

AMS
DXB
Excellent 8.0

Pros: They considered my reguest of vegiterian food.

Cons: I have no complaints.

AMS
NBO
Excellent 8.0

Pros: The service

Cons: The food.

AMS
IAD
Excellent 10.0

Pros: Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection.

Wed, 6 Mar
EDI
Edinburgh Turnhouse
YYZ
Toronto Pearson Intl
15h 40m
Thu, 14 Mar
YYZ
Toronto Pearson Intl
EDI
Edinburgh Turnhouse
13h 45m
£321
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 3,150 reviews
Overall
7.6
Boarding
7.6
Comfort
7.3
Crew
8.2
Entertainment
6.8
Food
7.1
JNB
CDG
Good 7.3

Pros: Flight was on time.

Cons: Food could have been much better in comparison with other airlines.

CDG
BCN
Mediocre 3.6

Pros: Extremely hot the plane

CDG
YUL
Excellent 10.0

Cons: Food

CDG
CCS
Excellent 10.0

Pros: The staff..the attentions..food.

LAX
CDG
OK 4.6

Pros: The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use.

Tue, 2 Jul
LHR
London Heathrow
YYZ
Toronto Pearson Intl
14h 35m
Tue, 9 Jul
YYZ
Toronto Pearson Intl
LHR
London Heathrow
9h 15m
£352
Trip: 8 days
8.5ExcellentShow reviews
Overall 8.5 Excellent
Based on 3 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
FRA
DEN
Good 6.3

Pros: The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean.

Cons: The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?

CAI
MUC
Good 6.3

Cons: My 2 bags haven't arrived from Sunday 6 January till now (10 January) and all my winter clothes plus other important things are in it. I check every day with lufthansa call center but still no progress.

FRA
TLV
Good 7.3

Pros: Great staff and food

Cons: Comfort was not great and no entertainment options whatsoever

MUC
SOF
Excellent 9.6

Pros: Efficiency

Cons: Na

FCO
FRA
Excellent 8.0

Pros: The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean.

Cons: Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?

Thu, 14 Mar
LHR
London Heathrow
YTZ
Toronto Island
9h 40m
Mon, 18 Mar
YTZ
Toronto Island
LHR
London Heathrow
9h 15m
£357
Trip: 5 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 23,442 reviews
Overall
7.2
Boarding
7.4
Comfort
7.1
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
YVR
Good 6.3

Pros: Nice plane looks new

BDA
YYZ
Good 6.3

Pros: The staff are friendly

Cons: They didnt say any information to the passengers who had connecting flights. No one us that all passengers with connecting flight need to check out their luggages and check it in again. Now my luggage is lost..

YYZ
BOS
Excellent 9.0

Pros: Plane was nice, clean, good entertainment options, departed almost on time, arrived on time.

Cons: Boarding process - seat upgrades should come with boarding zone upgrades. Paying extra for a seat and then boarding in last zone makes no sense to me.

YYZ
YUL
OK 4.6

Cons: were not served drinks

SFO
YYZ
Excellent 10.0

Pros: Plane landed at 1511, at Gate at 1525 (a bit slow), I'm through customs (only 50 people in line?!) and at the baggage carousel at 1535 (long legs) and my bag is already there waiting for me!! I'm outside having a smoke at 1538! How do they do it?

Fri, 21 Jun
MAN
Manchester
YYZ
Toronto Pearson Intl
7h 45m
Wed, 17 Jul
YYZ
Toronto Pearson Intl
MAN
Manchester
6h 50m
£359
Trip: 27 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 10 reviews
Boarding
7.5
Comfort
6.8
Crew
8.0
Entertainment
6.9
Food
6.4
YVR
YUL
Good 6.6

Cons: No charging outlet for tablets or cell phones

YUL
YYZ
OK 5.0

Pros: Price

Cons: It took almost an hour from landing for our luggage to make it to the belt. For a domestic flight, this is really poor.

YEG
YYZ
OK 4.6

Pros: Flight was quiet and uneventful. Kudos to the pilots.

Cons: Our flight from YEG to YYZ was delayed by over an hour. Normally this wouldn't bother us, as we did not have a chance to get flight, however, we felt we were deceived and lied to by Air Transat at the gate. Specifically, the staff at the gate indicated that our flight would be delayed "intentionally" according to airline policy, to take advantage of favourable tailwinds to get the flight to YYZ on time. This explanation maked no sense, and was unfounded from a cursory Google search. When we finally boarded an hour later, the captain on the flight indicated that the plane was actually LATE arriving to YEG from a previous flight. I'm not expecting any specific reimbursement for the inconveniences to us or our family picking us up, but we and other customers should NEVER be decieved. If the flight is late, tell us, and indicate whether connecting flights (for those that have them) will be withheld or not or to make appropriate arrangements if otherwise not possible.

MAN
YYZ
Mediocre 3.3

Pros: The crew was very good.

Cons: The seats were poor. No on flight entertainment which was poor for a long flight. The food was terrible. To have just a sandwich for a 7 hour flight was horrendous.

PUJ
YYZ
OK 4.0

Pros: direct flight

Cons: like being in a flying school bus only the seats are less comfortable

Thu, 24 Jan
LGW
London Gatwick
YYZ
Toronto Pearson Intl
25h 50m
Wed, 30 Jan
YYZ
Toronto Pearson Intl
LGW
London Gatwick
19h 55m
£276
Trip: 7 days
Overall 5.6 OK
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
CPH
OK 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

Mon, 4 Feb
LGW
London Gatwick
YYZ
Toronto Pearson Intl
25h 50m
Mon, 11 Feb
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 30m
£276
Trip: 8 days
Overall 5.6 OK
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
SFO
KEF
Mediocre 2.0

Cons: Didn't take the flight. Wasn't allowed to cancel.

KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Mon, 4 Feb
LHR
London Heathrow
YYZ
Toronto Pearson Intl
10h 35m
Mon, 11 Feb
YYZ
Toronto Pearson Intl
LHR
London Heathrow
14h 45m
£307
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2,678 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.5
VCE
AMS
OK 5.0

Cons: At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included.

AMS
DXB
Excellent 8.0

Pros: They considered my reguest of vegiterian food.

Cons: I have no complaints.

ACC
AMS
Excellent 10.0

Pros: Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip.

AMS
FNA
Mediocre 2.0

Cons: I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it.

AMS
MAN
OK 5.0

Pros: Friendly and efficient crew. I travel KLM often and always enjoy the flights.

Cons: There were several flight delays and gates were changes a few times.

Tue, 5 Feb
STN
London Stansted
YYZ
Toronto Pearson Intl
15h 30m
Sun, 10 Feb
YYZ
Toronto Pearson Intl
STN
London Stansted
14h 15m
£310
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 5 May
LGW
London Gatwick
YYZ
Toronto Pearson Intl
7h 55m
Tue, 14 May
YYZ
Toronto Pearson Intl
LGW
London Gatwick
7h 10m
£311
Trip: 10 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
BCN
LHR
OK 5.6

Cons: The crew did not speak in Catalan. Leaving from Barcelona, I assume Catalan should be spoken in the plane.

MXP
LHR
Excellent 10.0

Pros: I enjoyed my flight very much. It was excellent . the crew was especially pleasant and excellent

LGW
YYZ
Excellent 10.0

Pros: Food and service great

EWR
LHR
Excellent 10.0

Pros: Very friendly

LHR
PHX
Mediocre 2.6

Pros: There is nothing to say this is good and will not use BA again at all. BA charges a very unreasonable price for early seat reservation.

Cons: Not enough leg space for a long international flight. Entertainment is so poor that the TV screen is so bad and completely out dated.

Mon, 3 Jun
LHR
London Heathrow
YYZ
Toronto Pearson Intl
12h 30m
Mon, 10 Jun
YYZ
Toronto Pearson Intl
LHR
London Heathrow
10h 05m
£321
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 3,150 reviews
Overall
7.6
Boarding
7.6
Comfort
7.3
Crew
8.2
Entertainment
6.8
Food
7.1
CDG
YUL
Excellent 10.0

Cons: Food

CDG
CCS
Excellent 10.0

Pros: The staff..the attentions..food.

CDG
CPH
Excellent 8.5

Pros: We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)

Cons: Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me.

CDG
BCN
Mediocre 3.6

Pros: Extremely hot the plane

JFK
CDG
Excellent 10.0

Pros: Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given).

Thu, 14 Mar
BHX
Birmingham
YYZ
Toronto Pearson Intl
11h 15m
Tue, 26 Mar
YYZ
Toronto Pearson Intl
BHX
Birmingham
16h 05m
£327
Trip: 13 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 22,542 reviews
Overall
8.1
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
SEA
AMS
Good 7.3

Pros: Entertainment, food, comfort

Cons: Slow boarding/alighting, entertainment system was too sluggish

LGA
DCA
Good 6.0

Pros: Crew was good

Cons: No idea why there was over a two hour delay.

TPA
LGA
Excellent 9.6

Pros: new airbus plane. great luggage bins

Cons: nothing

LAX
PDX
Mediocre 2.0

Pros: It was ok

Cons: They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me.

DCA
LAX
Excellent 9.3

Pros: The plane was very new and clean; entertainment options and food were very good; it was a good flight.

Cons: At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund.

Thu, 24 Jan
LGW
London Gatwick
YYZ
Toronto Pearson Intl
25h 50m
Sat, 9 Feb
YYZ
Toronto Pearson Intl
LGW
London Gatwick
10h 30m
£279
Trip: 17 days
Overall 5.6 OK
Based on 1,502 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
SXF
KEF
Good 6.3

Cons: Seats are too small

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

Tue, 2 Apr
LHR
London Heathrow
YYZ
Toronto Pearson Intl
10h 05m
Tue, 9 Apr
YYZ
Toronto Pearson Intl
LHR
London Heathrow
13h 25m
£309
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2,678 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.5
AMS
FNA
Mediocre 2.0

Cons: I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it.

EBB
AMS
Excellent 10.0

Pros: Very good service, teh flight attendants made it as pleasant as possible, plane left on time

Cons: tough to sit on a plane for 9.5 hours

AMS
IAD
Excellent 10.0

Pros: Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection.

VCE
AMS
OK 5.0

Cons: At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included.

AMS
NBO
Excellent 8.0

Pros: The service

Cons: The food.

Sun, 5 May
LGW
London Gatwick
YYZ
Toronto Pearson Intl
7h 55m
Sun, 12 May
YYZ
Toronto Pearson Intl
LGW
London Gatwick
7h 10m
£312
Trip: 8 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
LHR
PHX
Mediocre 2.6

Pros: There is nothing to say this is good and will not use BA again at all. BA charges a very unreasonable price for early seat reservation.

Cons: Not enough leg space for a long international flight. Entertainment is so poor that the TV screen is so bad and completely out dated.

LHR
YVR
Good 6.3

Pros: Crew, food

Cons: I had to pay for the luggage. I thought it was included.

MAD
LHR
Good 6.5

Pros: Ground crew very responsive to needs

Cons: non existing beverage service on a two and one half hour flight :(

BCN
LHR
OK 5.6

Cons: The crew did not speak in Catalan. Leaving from Barcelona, I assume Catalan should be spoken in the plane.

MXP
LHR
Excellent 10.0

Pros: I enjoyed my flight very much. It was excellent . the crew was especially pleasant and excellent

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