Daily cleaning, installation of cabin HEPA filters on flights to Toronto
Air Canada, Air India and Lufthansa have waived their change and cancellation fees on flights to Toronto. Confirm policies on booking site.
The cheapest airline ticket to Toronto from the United Kingdom in the last 72 hours was £149 one-way, and £208 round-trip on the route from London to Toronto. The most popular route is from London to Toronto and the cheapest ticket found on this route in the last 72 hours was £208 round-trip.
In general from the United Kingdom, Emirates, Virgin Atlantic and WestJet fly the most to Toronto.
Toronto is served by 4 major airports. Toronto Island (2 miles) is the closest to the centre of Toronto, Toronto Pearson Airport is 12 miles from the centre, Toronto Hamilton is 43 miles from the centre and Toronto Kitchener-Waterloo is 52 miles away from the centre. View on map.
Toronto Pearson International Airport offers free WiFi to all visitors. Select “Toronto Pearson WiFi” from the network list, accept the terms and conditions and surf away for free to your heart’s content for the duration of your stay in the airport.
The Sheraton Gateway Hotel is located at Toronto Pearson Airport and can be reached directly from T3 or on the Airport Link Train from T1. A more reasonably priced option is the Best Western Plus Toronto Airport Hotel which is around 8 kilometers (5 miles) from the airport and offers free airport transfers.
Toronto Pearson International Airport has six reputable car rental agencies on-site for convenient car rental services. You’ll find car rental counters on Level 1 of T1 and T3 parking garages. Book online in advance to ensure the best price and reserve the best car for your trip.
Excess Baggage at T1 provides facilities for long and short-term baggage storage. You can even store your coat there for around CAD2/day (just over GBP1 per day) if you are flying to warmer climates. Prices start from around CAD6 (approximately GBP4) per bag for 0-6 hours.
Canada has restricted the entry of all foreign nationals. Travellers who are not Canadian citizens, permanent residents or people registered under the Indian Act may only enter Canada for essential purposes. Entrance will be denied to people travelling for tourism, sightseeing, recreation, entertainment, social visits or religious functions.
Canadian citizens, permanent residents, their immediate family members, diplomats, airline crews, and travellers arriving from the United States who are travelling for non-discretionary or non-optional purposes may still enter Canada.
Seasonal agricultural workers, fish/seafood workers, caregivers, temporary foreign workers, international students with valid study permits or approvals for study permits valid from at least 18 March 2020, and permanent resident applicants who received approval before 18 March 2020 who had not yet travelled to Canada, may still enter the country.
Other people with special dispensation to enter Canada include French citizens who reside in Saint-Pierre-et-Miquelon, people registered under the Indian Act, visa-exempt refugees and their immediate families, and those with special authorisation from the Canadian government.
Travellers who exhibit symptoms will be prohibited from boarding planes that are destined for Canada. If they exhibit symptoms on arrival they will be referred to the Canadian Public Health Agency. Travellers who have been refused boarding in the past 14 days due to medical reasons related to COVID-19 may not enter the country. Travellers must self-isolate for 14 days upon arrival at their final destination in Canada.
Travellers who disembarked from a cruise ship with a known COVID-19 outbreak like the ‘Diamond Princess’ will be required to remain in quarantine for 14 days at a location determined by the Chief Public Health Officer.
There are currently 77,425 active cases of COVID-19 diagnosed in CA and 24,399 deaths as of 5 May 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Toronto.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Toronto is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Toronto with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Toronto up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew"
Cons: "The screen"
Pros: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Cons: "The seat was a little lumpy. More leg room would always be appreciated."
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Cons: "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."
Cons: "My tv screen could not show the movies"
Pros: "Comfy, nice crew, attentive."
Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Pros: "I had one of the few empty seats next to me."
Cons: "The food is awful. Not enough toilets."
Cons: "My bag was damaged in transit"
Pros: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Cons: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Pros: "Everything except the food"
Cons: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."
Cons: "Missed connection to SFO"
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Pros: "Crew very friendly"
Cons: "Seats and legroom poor if you’re six feet tall"
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Pros: "Cool flight, mainly because it was empty. Good food"
Cons: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Cons: "Too much food - not enough time to sleep in comfort!"
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Cons: "Food was terrible"
Pros: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Cons: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."
Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Pros: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Cons: "Could do with more legroom. Food not the greatest"
Pros: "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."
Pros: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Cons: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Cons: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Cons: "My headphones and those of my neighbors did not work."
Pros: "1st class, what's not to like?"
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Pros: "comfort, entertainment, food"
Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Cons: "this is not an airline, this is a bus company"
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Cons: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Cons: "cabin was nice but cold"
Pros: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Cons: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Pros: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Cons: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Cons: "Cold draft at all times."
Pros: "Flight was on time .. Friendly crew. Good entertainment system"
Cons: "Seats uncomfortable and leg room very tight . Didn't sleep well."
Pros: "Everything except the seating - far too cramped now"
Cons: "Seating! Seats getting ridiculously tight"
Pros: "The Virgin Atlantic Club was nice. The special security line was a bonus."
Cons: "Selection of onboard movies not very good. The crew was not so friendly. Menu could be more varied. The A340 configuration is not so good for Business class. Staring at other people across the aisle is not so nice."
Pros: "quality of plane"
Cons: "check in takes 30 minutes since my visa was in old passport"
Cons: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."
Pros: "Boarding was quick and good"
Cons: "A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane."
Pros: "Nothing at all, whole experience was incredibly stressful"
Cons: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"
Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."
Cons: "More varieties of whisky on board"
Pros: "on time."
Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"
Pros: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Cons: "No negatives."
Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."
Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."
Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."
Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"
Cons: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."
Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."
Cons: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."
Cons: "Not entertainment at all"
Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."
Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"
Pros: "The environment was very nice. Relaxed and roomy"
Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"
Cons: "Very very long walk plus train to baggage reclaim at Munich"
Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Pros: "boarding area was bit confusing"
Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"
Pros: "Smooth process. Regular updates."
Cons: "Late departure."
Pros: "Good attitude"
Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."
Pros: "Friendly helpful staff."
Pros: "Fast and efficient boarding"
Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"
Pros: "The food and drinks was very good."
Cons: "The flight was late."
Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."
Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Pros: "crew at the gate really excellent"
Cons: "usual plane handling at Frankfurt - bus to terminal, 60 mins is not enough to wait for bus 15 mins drive 10 then go through security and passport control then go from B to A leaving no time to catch a plane Lufthansa scheduling need to experience what they do to passengers"
Cons: "Gate distances were too far away and passport control in Munich is not organized"
Pros: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Cons: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("
Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"
Pros: "I loved how friendly the airline attendants were."
Cons: "I didn't like how in the Munich airport I couldn't find a place to plug my phone in. they should make those more accessible"
Cons: "It was too warm. The air above was not cool"
Pros: "The second leg of my journey was good. The airplane was comfortable and everything about the crew was top notch."
Cons: "The craft on the first leg of my trip had the seats extremely close together. I would estimate that I only had 25 cm between my knees and the seat I had it for me. Also, we were seated on the airplane approximately one hour before ideparture. This was an additional hour I had to sit uncomfortably."
Pros: "Crew were pleasant but with such cramped seating, no food, and no sceen working this is definitely a budget flight."
Cons: "Schedule seems to mean there is always a shortage of time to make connections."
Pros: "Canadian Airlines and Airports could learn from the business model of IslandAir."
Pros: "WE ARE STILL NOT HOME. WAS ORIGINALLY SUPPOED TO GET HOME AT 6P LAST NIGHT BUT BECAUSE OF CANCELLATIONS WE ARE STILL STUCK IN CHICAGO’S AIRPORT AND IM NEVER BOOKING THROUGH KAYAK OR KIWI EVER AGAIN. GETTING MONEY BACK FOR THIS BEYOND SHITTY EXPERIENCE STILL WOULDNT BE ENOUGH TO MAKE THIS RIGHT."
Cons: "THEY CANCELLED THE FLIGHT CAUSING US TO STILL BE TRAVELING OVER 24 HRS LATER"
Cons: "Taking off & landing"
Pros: "Early arrival"
Cons: "Long walk in Toronto airport to leave"
Pros: "the time went really fast"
Cons: "somewhere on the itinerary clearly that food is not included in the ticket"
Pros: "We arrived only about an hour late?"
Cons: "We boarded late which seems to be the norm for Iceland air. Usually when an airline is a few minutes late departing they try and explain why and then make up the time, but we received no explanation for the late boarding, or the even later departure, or for why we lost even more time in the air."
Pros: "Great entertainment options on the plane, very clean plane"
Cons: "It was much too hot on the plane."
Pros: "The attendants are all nice and efficient!"
Pros: "Same as other comment"
Cons: "Same as other comment"
Pros: "Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time."
Cons: "Slow, delayed boarding, with bus to the plane and stair walk up."
Pros: "I loved that when I checked in online I was given the opportunity to take a seat with extra leg room. Service was great."
Cons: "The connection in Reykjavik does make the flight from Gatwick to Washington rather long but it also gave me the opportunity to see some new views and stop off for a tour on a previous flight."
Pros: "Ok price"
Cons: "No checked bags included, but this was unclear at the time of purchase, even though it was an international flight."
Pros: "cleanliness and attitude of the crew were aweomse"
Cons: "video screen should include games to pass the time"
Pros: "Spacious and great service. I will fly Icelandic again."
Pros: "Inexpensive tickets"
Cons: "No inflight meals"
Cons: "I can deal with everything else but the staff members were absolutely rude and unhelpful"
Pros: "Pre checkin and seat selection"
Cons: "Icelandair need to re-assess their policy and start feeding their passengers. It’s was a horrible experience."
Cons: "In Iceland the gates to board are so close together it was jam packed with caos no one knew which line was for what gate... just hoped you were in right line for the gate you had to transfer from"
Pros: "The lights in the cabin were great set up to look like the Aurora"
Cons: "Offered 1 drink and no snack. Rarely do you see the crew on their flights"
Pros: "After a long journey overall, it was nice to have an easy plane ride to Iceland!"
Pros: "The staff is very friendly on board and the overall flight was very pleasant."
Cons: "Boarding in Reykjavik was slow and very congested."
Cons: "Having to pay for food when it's only sandwiches and snacks. Boarding crowded, should be by rows."
Cons: "They wouldn't help with rescheduling or refunding. They said they could charge me over twice what the ticket cost to change it. Not helpful or sympathetic at all. Sometimes it's nice to be human with human emotions."
Cons: "Reykjavik Airport was the worst for lines, delays, and boarding, You are bused to and from the terminal/plane."
Pros: "Legroom is quite good"
Cons: "Baggage drop-off badly indicated (or was not available?) in Reykjavik, so we had to wait a long line with people who did not do their check-in at the automated counters. Not efficient at all."
Pros: "Great service and crew. Food was excellent"
Cons: "London to Newark with connection in Iceland. Total 9 hours Need to update new movies. Icelandair has a large selection but of older movies that we all have seen already."
Pros: "On board entertainment was excellent"
Cons: "flight was delayed and crew and captain would state it would only be a few minutes while we sat on the tarmac for 2 hours. captain also did not tell us what was going on and no updates."
Pros: "Tickets were much less expensive routing from Newark through you'll "pay" on the end."
Cons: "Reyk is growing faster than it's ability to manage it's flow of passengers. Expect a lack of seating for gates; heavy passenger jams in the terminal, and lengthy waits whilst standing in hot, stuffy, packed busses before boarding. Don't assume the prices (Kr) at the Lagarde terminal shop are reasonable: water bottle=$4, beef stick=$8, 2×2" granola bar=$6, personal pizza=$17, small bag of fried fish crisps gullskifur=$13. Bring food and water from your previous stop and eat your food near the check-out whlist watching the facial expressions of the travelers who are paying their bills at the airport shop."
Pros: "New planes nice staff"
Cons: "Uncertainty of arrival connection, we have a flight in a month with a tight return schedule. It was disconcerting."
Pros: "Staff was very nice and I loved that I actually didn't' have to pay for luggage. I was also offered a free drink."
Pros: "Crew were very courteous and helpful. Plane was clean, and seemed newer. Seats were comfortable in a 3-3 configuration but as usual space was still tight in economy class."
Cons: "Boarding seemed a little chaotic and it was very crowded. Not enough seating for the number of people who were travelling at the gate at Keflavik."
Pros: "Greenland. Always get a window seat. Fantastic."
Cons: "I had to run from my incoming flight to the gate because they were "boarding". But they held us in a waiting room and then loaded on a bus in the rain (just above zero temp). There we stood on the bus for 25 minutes with no explanation of the delay. Finally out to the plane where we had to line up in the rain and blistering winds to get on the plane. Ruined my leather jacket."
Pros: "Timely service; being able to fly to Europe from North America with a break. Unbeatable price."
Cons: "Keflavik airport can't handle Icelandair and Wow traffic, and the boarding process was a "cattle rustle""
Pros: "Friendly staff"
Cons: "There is only food for purchase on this long flight, and they ran out of vegetarian option before they got to me."
Pros: "Saga club was clean and fairly good."
Cons: "Inflight food was not good. Business class leg room was kind of tight"
Pros: "Excellnt service, fast boarding, great communication"
Cons: "Took a while to take off,"
Pros: "Seat was comfortable, but two more inches of leg room would allow a six-footer like me some wiggle room. Can't imagine someone taller taking these seats."
Cons: "Food selection is very limited, quite expensive, and not that interesting. And no free nibbles."
Pros: "I was worried due to the negative reviews about the airline , but the flight was on time, the cabin comfortable, the crew friendly, and the ride was smooth."
Cons: "I didn't like that they didn't serve a meal or man the flight, but that's what you get when flying a low cost carrier. No frills."
Pros: "Seats are comfortable."
Pros: "Variety of entertainment - movies, tv"
Cons: "Comfort of seats were terrible and I am only 5 ft 2 inches. Can't believe you can't even serve full cans of soda and no snacks without charging."
Cons: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."
Pros: "Generally well run and a pleasant experience."
Pros: "Entertainment very good - lots of good movies that I had not seen. I love that there was not an extra charge. The service on the flight was good."
Cons: "The boarding process in Reykjavik was just awful. First we had no warning that Gate D would require such an extensive wait, so we spent too long in terminal eating and then panicked that we might miss our flight. Next there was a problem boarding our plane. There weren't enough buses, so we spent over an hour standing in a cramped line that snaked down the hall in an extremely crowded airport with people trying to squeeze though us. It was really uncomfortable. The worst was the crew waited to process people and send them in to the waiting area until a bus arrived, so this added to the wait time. I think tourism is popular in Iceland now and you all need to figure out how to make your systems better. I loved Iceland but I wold seriously need to think hard before booking another flight with you."
Pros: "Made up some time since the flight was delayed."
Cons: "Much longer delay on the next flight to JFK after already having an original delay at Gatwick. Keflavik airport wasn't able to accommodate the number of travelers with delayed flights that day."
Pros: "The child-friendly service is nice as kids get a free meal. The food you can buy is pretty good."
Cons: "Delayed without explaining?"
Pros: "Finally good seats"
Pros: "Crew was fine."
Cons: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Pros: "Seats were comfortable"
Cons: "Rude crew,delays all the time"
Cons: "Delayed by one hour"
Pros: "Friendly crew, food was actually better on this flight than the flight from Toronto to Warsaw"
Cons: "On the flight I had from Toronto to warsaw the entertainment did not work. Honestly it should he inspected before take off and if nothing could be done then something to compensate"
Pros: "First flight was delayed and we missed flight to Toronto"
Cons: "Departure on time"
Pros: "Crew not good"
Pros: "good entertainment choices"
Cons: "my pre-arranged seat was changed without notice."
Cons: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."
Pros: "Food was good"
Cons: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."
Pros: "Same as above."
Cons: "Poor quality of announcements in Warsaw for boarding times."
Cons: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Cons: "Very poor English for rhe crew. Not all of us speak Polish. Unpleasant crew, like they are doing you a favor."
Cons: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Pros: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Cons: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Pros: "New plane with charger available at every seat even in the economy class. Clean interior, polite crew"
Pros: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Cons: "Long flight hours."
Pros: "The staff were friendly and warm. They did what they could with all they had. I was financially compensated for being put on standby because of over sold tickets resulting in my return flight being changed to the next day."
Cons: "On my flight there my built in tablet didn’t work so I didn’t have any entertainment for a long flight. My return flight was put on standby and I had to leave the next day instead. Stressful"
Pros: "Food/drink options"
Cons: "Boarding process. Flight delayed"
Pros: "30 minutes late on boarding. No communication for reasons"
Pros: "The Dreamliner is shiny new and comfortable. Good authentic Polish food. Great variety of in-flight entertainment."
Cons: "On-time performance was so-so, take-off was delayed ~1hr because of connections, had to wait on the runway at the destination airport, had to wait an eternity for my bag. Whatever genius who designed the in-flight entertainment controls should be punched in the face. The on-screen buttons are so easily pushed by passengers making their way to and from the aisle that passenger assistance and reading lights always go off on their own throughout the aircraft."
Pros: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Pros: "Crew was friendly, cabin was as expected. Luggage arrive safely and on time (was a little worried it would not show, because online checkin said I had to pick up luggage and recheck before flight) (Virgin tagged it to go all the way through). So did not gav any issue."
Cons: "Flight was one hour late. No food service or entertainment for this flight, but was as expected."
Pros: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Cons: "Nothing to mention."
Pros: "Could check my suitcase earlier (arrived at airport too early). I had a bit off over 23 kg but that did not pose any problem. Boarding was quiet fast and almost with timetable. The food was good and service provided pleasant. I was happy that we landed safely providing bad weather in Toronto that evening."
Pros: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."
Pros: "crew was very good and friendly"
Cons: "vegetarian meal contained no protein"
Pros: "Service in business class."
Pros: "Flights ran on time."
Cons: "Slow cue at check-in. Boarding gate miles from Security, 25mim walk. Plane aged. No food, tea in a flimsy paper cup. No entertainment."
Cons: "Very unpleasant and unhelpful staff (apart from the ones in-flight)"
Pros: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Cons: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
Pros: "food prices, all on time"
Cons: "Cheap airline that is priced like a major airline. They charge for checked in luggage on flights between different EU countries. Major airlines don't do that, so check the fine print before purchasing."
Pros: "Relatively new aircraft with not-bad room between the rows. Water, coffee and tea offered gratis, otherwise pay for snacks, but prices not bad. Good flight for a budget airline. Twi toilets for a full plane a bit ridiculous, but the flight was only 2 1/2 hours, so no big lines."
Pros: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Cons: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Pros: "I like the food. Cabbage rolls on our wat back from Warsaw were unexpected. Such an excellent idea to serve Polish meals on the polish airline."
Pros: "The flight was smoothe"
Cons: "Boarding was a mess and is always a mess"
Cons: "No good meals available in the flight."
Pros: "Service, listening to my questions, overall!!"
Pros: "The entertainment on the plane was great. Large selection of movies, music, and TV shows to keep yourself entertained. The dinner was adequate. It was also nice having the overhead screens continually update our flight progress."
Cons: "The seats are incredibly cramped, by the end I was feeling seriously claustrophobic. It didn't help that we left late. The boarding process was a mess, nobody seemed to know what to do, and the announcements were all mumbled to the point where I was just guessing what to do. The second meal served was inedible as the bread was completely stale. Also, one of the toilets was broken and kept flushing, even when sitting on it. Like the boarding process, disembarking was sloppy and confusing. It took a very long time to open the door, and they only told people at the last minute that they needed to get their passports out."
Pros: "Very helpful staff during boarding very good dinner"
Cons: "breakfast meal - very dry sandwich with only one slice of cheese no internet access during flight inability to use headphones during take off and landing"
Cons: "Seats were too small."
Pros: "The 787 Dreamliner was nice, and the business class seats are roomy. And the ticket was priced right!"
Cons: "They lost my luggage in the outbound direction and no-one appeared to care. When I called the number that they provided frequently no-one answered. Even when I finally got through, no-one could provide me ANY information as to the whereabouts of my bag. It finally showed up on the last day of my stay, but it was delivered to another hotel (which I only figured out after about 10 phone calls). Also, they offer perhaps the worst in-flight video selection I have ever seen."
Pros: "Complementary headphones, drinks, and snacks. I flew economy as as a 6'3" guy I was generally comfortable -- though I would recommend you sit in the aisle seat. Food wasn't the worst."
Cons: "Nothing really."
Pros: "nice plane"
Cons: "entertainment system did not work properly,food was worse than fast food,cabin crew was average at best."
Pros: "Got us home to Toronto from Warsaw in one piece and affordable."
Cons: "food was too simple. "Dinner" was so poor after 6 or 7 hours, we only received half a sandwich and a dessert. The seats did not give us a lot of movement. My husband could not even put down his tray table because woman in front pushed her chair back. In general, there was not a lot of English speaking from the stewardesses. Very strong Polish accents made it very hard to understand what they said on the speaker. Not too many choices of English movies."
Pros: "I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me"
Cons: "It is always better to buy tickets through the airline."
Cons: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."
Pros: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Cons: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."
Pros: "Horrible service"
Cons: "Nasty people"
Pros: "The lady checking me in was nice"
Cons: "Items were stolen from my bag"
Cons: "The crew not sympathique"
Pros: "It was Okay"
Cons: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"
Pros: "Tap was great for the long flight"
Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"
Pros: "On time"
Cons: "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."
Pros: "A short but very pleasant flight and food was served, excellent in every category."
Cons: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Pros: "The crew was generously serving me and the price was more reasonable than any other."
Cons: "I had a huge passenger next to me who took most of my space the whole time during the flight and ended up hurting my neck and back. I understand it had nothing to do with the crew, but not comfortable at all. Besides, there was no entertainment and even outlet available."
Pros: "all staf in airport pleasant and quickly to across other place to connect"
Cons: "a lot of people they pass by preference, and late for star Alliance"
Pros: "The tripulation are very nice people. The food is better last year. Is good."
Cons: "The space between seats are small."
Cons: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."
Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"
Cons: "The long delay, more than 1.5 hours."
Cons: "Very hot, gross food"
Cons: "Horrible Terrible airline Tap"
Pros: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
Cons: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."
Cons: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"
Cons: "I was not informed my flight was cancelled until the day of the flight. I was able to get in touch with someone to pay for another flight but the communication was lacking."
Pros: "Good service, nice meal."
Cons: "No USB ports or movie choices. Entertainment screen very small."
Pros: "I was very comfortable with empty seats in my row."
Cons: "No entertainment facilities."
Pros: "The staff were very friendly and helpful"
Cons: "Not much leg room"
Pros: "Staff were pleasant"
Cons: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."
Cons: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."
Pros: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Cons: "Entertainment system was wonky throughout most of the seven hour flight."
Cons: "No air conditioning. Lots of apps didn’t work on the entertainment device."
Pros: "Flight not full, I could lay down!!"
Pros: "Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent."
Cons: "They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight. They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks. I only got two small glasses of wine."
Cons: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"
Pros: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
Cons: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."
Pros: "Though it was a short flight, they did offer food and left mine on my table since I was sleeping. I woke up super thirsty and hungry so that was a nice surprise."
Cons: "TAP is perpetually delayed. It’s annoying."
Pros: "The head stewardess was so helpful and nice! I was traveling alone with a 3-month-old baby and was very stressed out. The head stewardess helped me so much, gave me a more comfortable seat, a private place to breastfeed and a bassinet for the baby! She was amazing and I owe her so much for making my experience better. I also received a baby gift package that had a much needed pacifier clip! The flight was also the smoothest flight I've ever had across the Atlantic!"
Cons: "No movie was shown on the shared TV in the first row. Had to only listen to music. Long stressful wait to board."
Pros: "Very friendly personnel at gate."
Cons: "Arrogant crew. Hid in galley behind curtain for most of the flight. For several hours not even the offer of a cup of water! No possibility to charge electronics in economy class. Charge of $ 75.00 for first bag on an international flight?!? We're not talking about a budget airline, but THE airline of Portugal!"
Cons: "Flight was delighted and service staff was slow"
Pros: "We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight."
Cons: "The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home."
Pros: "the crew"
Cons: "the flight hours."
Pros: "Hot food and real utensils Good entertaining selection Very nice staff"
Cons: "Everything went well."
Pros: "Check-in and baggage drop was fast. Food was good. Cabin crew did their job. Economy plus seats are comfortable and leg room was ok (I'm 1,84m tall). So, smooth and easy flight."
Cons: "We arrived with 20 Minutes delay...and it was just the first shuttle of the day... could have been better"
Cons: "Bad system to board"
Pros: "Plane and comfort"
Cons: "Food and entertainment needs to be better. The transfer over to cologne from Portugal was a bit hectic due to customs and we just made it in time for our flight. Need a better system to verify the passports."
Pros: "Plane was delayed. Crew made no effort to keep us informed. Had to stand in the hot sun for almost an hour."
Pros: "I did like the crew and food were great!"
Cons: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"
Pros: "I was able to easily store my carryon which is the maximum size you can bring in the overhead compartment and store my large zippered bag underneath the seat with still plenty of space for my legs."
Cons: "I would like to see all TAP planes come with a standard entertainment option on the headrest in front of you with the advanced menu option of movies, games, radio, etc. and ensure all headphone jacks are operational."
Pros: "It was all ok"
Cons: "I took 3 TAP flights while in Europe, and they were always late!"
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