Once we were moved to a different room, we were reasonably pleased. When we went to our room, it was hot and the air conditioning did not work. The room had a very strong odor like a wet dog. After much complaining, we were given a different room, that was very nice. The bed was made using a single bed sheet on a double bed, that kept coming loose and bunching up between us. This left us sleeping on the matress pad. Not very hygienic.
superb location (old city), free internet, friendly staff. only 82 euro per night - a very good business. they offered me a better room at the same price without asking for it. somethimes area is a little bit noisy during night because of the people having fun outside. I have sent a suit in order to be cleaned and I received it after 2 1/2 days... 15 euro. not a good impression... everything is very cheap in Lithuania (even outside the hotel) but the prices for the mini bar / services inside the hotel are 3 - 6 times more. poor ventilation (air conditioned not working OK) anyway, putting in balance the good and bad parts, I will have no problems to choose the same hotel next time. for 82 euro / per night you can not have more in Vilnius.
The hotel had a superior pictures of the interior bat it's not so nice actually, the classical interior details looks quite fake actually & cheap. I'm was chagrined. The price didn't mach to the service & interior.
central location ineffective airconditioning, waking up by the crows at 3.30 a.m.
The location is perfect for city trip. Room was quite small, shower head broken as well as all the bins in the room. And the mini bar- fridge wasn't working and when we opened it, it didn't smell good.
Big room, not good breakfast
Exactly no car parking, people working in hotel very early and very BAD internet connection!
location, nice reception hall, very nice breakfast room, clean bed, good pillow, nice bathroom The level of skills in English (staff), the friendliness of staff, the noisy room (204, all the sounds from hall come clearly to the room) and lack of view from it, lack of reading lamp above the bed
Excellent location in the heart of center Tiny place for car parking
Location, breakfast, internet access, helpful staff There was nothing I didn't like. Beautiful city and wonderful hotel. Would definitely stay there again and would recommend it to friends.
location. modern facilities.
Good location and nice hotel.
It's not cheap, but has the standard Novotel advantages: nice room, air conditioned, good breakfast, helpful staff. You get what you pay for.
Location of Hotel
Very good location. Breakfest is quite ok. Shower was broken, bath had a problems with drain. As usual photos looks much bettere than real life.
Great location, i had a room on a top floor and it had a fantastic views over the city, WiFi.
Ideal location, pleasant staff, tastey breakfast, comfortable room. Perfect for our city visit.
Breakfest a the so call "sweden table"
Perfect location (near the Cathedral square), "value for money". Comfortable breakfast system (you order in a regular bar up to a limit and pay what was over it), so we could have a really nice meal (fresh juices, coffee latte, etc.). Rather big rooms with a mini-kitchen furniture.There was a good powerful hairdryer in the bathroom. There was a working fridge in the room. Our first room was out of air-conditioning. We arrived at night and they could change our room just in the afternoon of the next day. Rather short bed. Dirty floor on the bedside in the window and under the bed (we found two grapes on the floor). The limit sum for breakfast was very low (10 LTL per person). It was rather hard to find the hotel entrance from the street.
Excelent location, in the city center. Good breakfast
The location is the best ! Hotel is small and cosy, family atmosphere. Friendly personell. I will come back.
Exceptional location, 50 metres from Cathedral Square. Super-friendly and -helpful staff. Nice breakfasts. Comfortable rooms.
Reception staff were kind. The restaurant offers good value meals during day and evening times. Perhaps a choice of cereals for breakfast, it is only a small thing but it could easily be dealt with. The satellite tv channels were not the best.
nice room and good position
The hotel situated at the very heart of Vilnius within short distance to old town. the staff was friendly. The extra bed was broken. There was no air circulation and no air condition in room and one window opened to street and the other two to a nextdoor bar, which was opened until 23.00 p.m. When the bar was closed there was no point to open the windows as you could not get any air from there (it was a inside bar). Poor choice for breakfast.
Lokation was excellent, very central. The staff was very nice. Hotel was relativly little but plesent. Breakfest was not the tipe of Swedish board, One have to order what you want. Complecated and unconviniant. The quqlity of wirelass internet was not good enough. the signal was often to week.
Perfect location - just 5 minutes from the middle of old town of Vilnius. Very clean. Quiet.Quite high standard - big rooms, carpets, nice furnitures. In an old building but very well renovated. There are only 11 rooms so there is familiar atmosphere. Very good breakfast. Nice service. Wireless. Very small (about 2 square meters) bathrooms. Some of service persons do not know English - for Poles it is not problem because they know Polish, but for other nations it can be problem.
The position of the guest house is close enough to the city center, and the price is appropriate. The wi-fi connection is an appreciated complimentary facility. The walls are really thin and some noise comes in from the other rooms, common spaces and from outside. The sink in the bathroom is really small. Even though a living room is present in some rooms, the properly-said sleeping room is small with the walls very close to the bed edges. The bed is a little bit short.
The accommodation was wonderful and the food amazing
Very Clean, and Staff are very helpful
A very nice room with view of the castle across the lake. An excellent breakfast with hot choices.
The rooms are very nice and beautifully decorated. Location is excellent in terms of exploring Trakai and Vilnius as well. The airconditioning didn´t really work at all, even though the receptionist kindly advised us to use it. The rooms are tiny. The reception is in a confusing location. You really don´t know where you are supposed to walk in.
The fine location, good kitchen of restaurant and excellent waiters.Magnificent breakfasts! Strange
The hotel staff and location were very good. Our room was too small and the proce for it was a bit too high.
The view of the castle on the lake. The beautiful walks.The boat trip.Location Location.This is one of europes hidden tresures.A Must trip for every couple.And most of all value for money. No first class.a very helpful and friendly staff.
Excellent location. t the weekend the staff did not speak much English. As a result we were not able to negotiate internet access until the morning we left. On Monday the staff changed and solved the problem. I would not recommend the downstairs rooms with castle view. The rooms are directly facing the castle but also the pedestrian footpath so passersby had a good view of us.Not enough storage,cramped room.
Location Lack of information about possible local activities
The place is very romantic, the view of the castle is stunning. The staff is very friendly and the food is extremely tasty. All restaurants and bars close at 10 p.m. which is very early I suppose.
They charged me 5 euro for breakfast I did not have and would not return the charge.
Cancellation Cost € 38 but in the hotel I payed € 44 ? booking number 133989007
Free internet access in rooms, parking available. Good to stay if you want just to spend one night, for second night it becomes very boring there. very poor breakfast although have to pay additionally . Hotel building is located in construction area,surrounded of other buildings. Poor view. receptionist was ok, but there was bad stuff in dining room. It should be 1 or 2 star hotel, not more
Convenient location, parking and wifi internet. Immediate surrounds a little rough. Photo on website not representative.
clean and nice room, bathroom!, very good breakfast, lift, fridge in the room!!!, many computers for free Internet use, a 24-hour store nearby, helpful and friendly staff the hotel was hard to find, it was not at the address provided by hotel, the address should be clarified on the website, staff spoke poor English, so even when we called the hotel for directions they were not able to help us, very noisy surroundings, it was hard to get asleep at night, we would recommend this hotel for people who don't mind noisy surroundings
clean and nice room, hotel set on close to old town very ugly surroundings
Staff was frienly and very helpful. Even cheery! We loved our room, and were instantly granted a request to move up a floor - no problem. We were glad to see that the hotel is 'green', or eco-conscious, and the location was not too far from old town. Also, the free use of the internet was wonderful. Thank you! The courtyard is a bit surprising (sketchy) but that's not the hotel's fault.
We liked your hotel very much!
Couldn't sleep this night because of the noice my neighbours were making all the time
Free wireless internet access in hotel, staff very friendly and helpful, excellent location, near center and old town, tasty breakfest
Location, location, location! I would definitely recommend this! Bare in mind it is 3-star hotel, but your satisfaction will kick to all 5 if you are in the right mood. Enjoy! With a little effort the rooms could be redecorated properly to match the period.
Excellent location. Room small, clean and easy.
Very friendly and helpful staff, family atmosphere. Spacious and comfortable rooms in quiet and wonderful ambiance of a former monastery in the centre of the old town. Close to bars, restaurants and boutiques, galeries, churches. Furniture and breakfast are minimal but sufficient.
Room Breakfast staff very unfriendly, No Bar
Location and cleaningness. DVD player in the room.
Hotel is very centrally located within walking distance to all sites of interest. Decor was very pleasant, room and hotel very clean, fantastic breakfast buffet, great bar. Friendly and helpful staff.
The service, the huge bed. The noise of electric transformator somewhere above the ceiling. I had to switch off the electricity by pulling out the magnetic hotel card for night.
So impressed with the help we got from parking the car, to taking luggage to the room. All lovely No
location not easy to get to internet connection was poor
friendly staff, good breakfast room was`nt as in 5* hotel. luxury details but but like good 4* (i was in a suite)
It was very central for the old town in a part of the city that is obviously going to be an upmarket shopping and tourism district. It was buzzy at night and was easy to find later. There were a lot of roadworks going on, which, although a short term issue, could be a problem for people with limited mobility. Also, a bar on the square immediately outside the hotel played very loud music during most of the day, which could be annoying for sleeping in!
Very nice room, good breakfast, central, quiet location and friendly staff. Air conditioning did not work properly.
My 3 visit , and i will definately come back. Always meets and often exceed expectations.
good location and good level service
Clean, comfortable and small hotel with a certain amount of class, usually associated with the classic properties in Austria or Great Britain. Good bar with a decent selection and quiet service. Falls a bit short of being a great property: Staff congregates in public areas for private conversations, service a bit amateurish, breakfast selection quite limited.
All the staffs were very kind and friendly unlike that of the famous hotels.It was more than i expected.They answered me all the questions from Japan and offered room arrangement with reasonable way when I asked them to exchange a single room to a double one.One staff became my friend. nothing especially.
Excellent location, desigh and spirit of staff, professional massage, rich choice for breakfast... The price is too high compared to similar hotels in the world.
Boutique hotel in the old city of Vilnius. Walking distance to all city sights & history.
I suppose that the prices of the rooms of one type (for example double room) also must be different depending on the form, view from window and so on. The Room No 28 for example wasn't so attractive and convenient. Again for example the room for 2 persons has a one armchair only.
Everything was perfect! Exelent service from all the staff !!!
they have some nice places to relax like sauna, swimming pool and so no
Location Internet access was a problem. After a lot of efforts we were able to connect.
the staff was extremely friendly and helpfull. The room was spacious and comfortable we got a smoking room (there doesnt seem to be a choice in that respect ie all rooms are for smokers). Also, there was a little plumbing problem resulting in unpleasant smell.
The hotel is really lovely! I liked most of all the hotel's location nearby the Old Centre and market where I could buy "village" national food and its low price per night. Breakfast was rich and quite enough to "fill in" oneself in the morning before the whole day of city exploring. The staff was very friendly and helpful to me. Since I'm from Moscow, Russia, I appreciated it that all staff spoke Russian without any problem and did not treat the Russian visitors as their old enemies. The room was clean and cosy, all furniture was new and in a perfect condition. All facilities were in order and worked fine. Just one thing could be improved about this lovely hotel: heating system in the bedroom. While in the bathroom heater worked well, I can't say the same about my bedroom. In spite of the fact that I turned the temperature level switch to 5 - its maximum position - it was still a little bit cold in the room all night. It is not a problem for those travelling in summer time, but since I was there in the middle of November, I would have appreciated the higher temperature in my bedroom. Apart from that, I've nothing to complain about!
Nice and very friendly staff, comfortable bed and room.
The quiet atmosphere and position near the Old City no
Good internet connection. Parking place. Location is very good, just opposite of the old town gate. Some lack of hygiene (for example, the room carpet had many stains)
Tha staff is very kind and professional
Three of us stayed at City Gate and we were not disappointed. It was very good value.The inclusive breakfast was more than adequate. The staff were friendly and helpful and their English was excellent - a great help to us! The venue just outside the city wall was so convenient. The room was in a smoking zone and when you left the room and entered the hallway the smell of smoke was overpowering.
Well-situated in old town Very small room, but this was understandable as it is in an old building, formerly a convent.
Swam in the lake, went into Trakai to visit the castle. The food was very good, and well presented, staff very helpful and friendly. Access without a car. I will add, I was given lifts free into Trakai twice! Thank you. Also, a map of some local walking paths (if any) would be useful, so one doesn't have to drive.
I have to be honest, the service was extremely poor for a five star hotel. We arraived late from the airport at 11.15am and was told we could not get any food at all. It was suggested we order in a pizza! So we did with some surpirse and it arrive two hours later! The breakfast was extemely poor with service even poorer if that is possible. Lack of interest in the waiting staff was very appare NOne
Facilities at the bath room... it looks liks 3 star hotel...
quiet, big and nice room
Closeness to the Vingis Park
On the website, I thought that it was written that the hotel was only 10 minutes from the centre. 10 min by car then, not by foot
tidiness, good room size and fittings no radio
The staff could not have been more helpful. They bent over backwards to help. There was a great culture of 'we're here for you' and that made our stay fantastic. No
Very nice hotel, worth of 95 Euro paid per night.
Everything was perfect. We booked romantic weekend for 150euro? breakfast and romantic dinner were included. Also you didn't have to pay for room service, when you want to have breakfast in room. Free parking. The location, if you don't have a car.
The warm welcome
Everything was excellent!! We will surely return!
very expensiv car.
Reallly cosy and the staff is very nice and helpful Disastrous breakfast
Breakfast to the room for a small extra fee, service-with-a-smile attitude of the staff and complementary bicycles.
Very centrally located, good food in restaurant.
Location, very friendly atmosphere No
Great lobby and lounge area. My room was slightly worn out and bathroom cold.
location and interior of hotel and room
Friendlyness and helpfulness of staff
Perfect location, cosy atmosphere, nice atrium, comfortable old-fashioned lobby bar