We were so appalled at the standard and service at the hotel we only stayed 6 hours.
There was no airport transfer service, no-one to welcome us when we arrived, we had to pay before we could see the room, the room was damp, the beds were damp, sunbeds by the pool and at the beach were extra, the use of the air conditioning unit was extra, the sunbeds at the beach were broken and uncomfortable, the girl who was the receptionist/PR person was rude, none of the staff knew how to open a bottle of wine, the shuttle service to the local market was not available, for 3 hours (3.35 - 6.45pm there was no water or electricity. In short this hotel was a hell-hole and after 5 hours there I couldn't stand it and went to find alternative accommodation.We checked out at 6.45pm, unable to get any of our money back, but happy to be moving to a quality hotel and not having to stay another minute at Hotel Golden Sunset.
