Hyatt Regency Villahermosa

These horrible people poisoned my guide dog and we had to take an emergency flight home to the vet. We have the scans and studies from the tests that the vet did on her urine, vomit, feces and the food she was eating when in the hotel. These people deliberately put rat poison in my guide dog's food. My lawyers are currently preparing the lawsuit. Also, they are just horrible petty people.

These horrible people poisoned my guide dog and we had to take an emergency flight home to the vet. We have the scans and studies from the tests that the vet did on her urine, vomit, feces and the food she was eating when in the hotel. These people deliberately put rat poison in my guide dog's food. My lawyers are currently preparing the lawsuit. Also, they are just horrible petty people.

Breakfast was good; a very nice buffet and grill station preparing eggs to order and very pleasant service.

The room on arrival smelled musty; the bedspread was coffee stained (management did arrange for it's replacement upon complaint); the small refrigerator was not turned on; in an otherwise impeccable bathroom, the tiling of the shower enclosure was blacked, possibly by mold, in one corner; the pool area, and minimal garden was accessed only through what seemed a basement service entrance, or the parking lot. The water in the pool was far too warm, even taking into account that Villahermosa is always warm; it was not a refreshing dip. A very glossy lobby, but the room and amenities did not stand up to the expectation.

Accomodations were comfortable.

Room was not thoroughly cleaned. Food stuff was left over from previous quest on the mini bar. Bar staff at the pool never took our order, all the waiters stayed at the bar and did not circulate among the guests to take orders.

Free parking

The room was embarrassingly dated