Very nice, clean, and convenient. Way too expensive. Their green housekeeping program was confusing. Food at the hotel was also outrageously priced for quantity and quality of the food.
Lobby is what you would expect for a 4 star Lobby. The pool area looked very nice. Once you get past the lobby, the halls, elevators and rooms are in desperate need of updating. Parking was advertised as included and then I was charge $20 per day.
Middle of all that we needed. Can walk to just about anywhere from the hotel. Friendly staff and if we had known how nice the pool was going to be then we would have brought our swimsuits. They were doing construction during our stay. The walls are really thin and we could hear the plumbing at all hours
I like the lobby area, the front desk personnel were great. I was able to checkin before assigned time given I enjoyed the pool area. Great location, center of downtown, walking distance to everything. The room were nice, I slept comfortable, the bed were inviting. The parking was ridiculous.They should not have been a charge for this.
The hotel was beautiful very clean the pool was great and the staff was very friendly The bathroom door did not lock and the sound proofing for the rooms were awful
Friendly staff Clean rooms
Everything was good except for the parking The fact that no one told me I would have to pay for parking till after we checked out
Rooom was clean and comfortable Getting to the room was very odd, we had to walk around the entire building! You could not get there from here, If your out to get your steps, stay here! They were under construction, so I assume that they will be fixing this problem! But STAFF was Great!
Location and price. We requested 2 beds and a pull out or cot on this website. We were told that that set up was a fire hazard and no room in that hotel was set up like the one we requested. We were given the "hospitality suite" which consisted of a bed that pulled down from the wall, a pull out couch, and a cot they had to roll in. There were no actual beds.
A little bit for everyone Children in your spa area and in spa playing quite a bit. Loud .
The workout room was nice and clean.
I love the pool area and the staff was very friendly! The room was not clean and the beds were old, worn and squeaky.
location, friendliness of staff, good service
The hotel was very nice. The staff was awesome. The room was very clean and the beds were very comfortable. There is a 21 dollar fee to park in the parking garage. We were not told this prior to making our reservations, so we were not prepared to have to pay $21 to park our car. Also, our room key did not work 2 times. I had to have it reactivated.
The staff, rooms & restaurant were very good. Inability to get a late checkout. Everyone referring to me as "oh, that's Booking.com". My travel was changed due to weather (flight). I was charged for nights I did not stay.
poor service in restaurant $14.95 for internet no restaurant service after 10:00pm breakfast buffet very expensive
Very confortable rooms with nice view on the buildings.
The rooms were immaculate. The beds were very comfortable. I loved the night lights that were motion activated. Great quality tv. Small bathroom. No late night food
I had recently registered for the Hilton Loyalty scheme. Check in guy was efficient and very welcoming, I was upgraded to an Executive Suite, free brakfast and evening snack buffet, etc. Was allocated a great room with great views. Apart from the excellent check-in, my other experiences at the front desk were poor. Waited 15 minutes to check out,and staff and processes were slow.
Nice location specially the sky ridges connecting 3 hotels to Leachtree Center very helpful staff good security nice size rooms
The staff tried to be helpful in spite of giving incorrect info twice while I was there - which exit to get off the marta and where to stand for the Expo bus (which the concierge actually walked me to the area which was incorrect). The hotel was quite dated and the bedding was awful. My back hurt for two days after sleeping on the substandard beds. The pillows were too flat for just one and too high for two - feathers. In the bathroom there weren't any vents and you could hear everything from the room upstairs - yikes!
Everyone and everything at the Hilton was great. Really enjoyed your hotel, but not crazy about the garage parking.
great area. rooms are very nice and the bed was sooo comfortable!!!
The employees No pool or jacuzzi. Or free breakfast
champagne at check in.
The Hotel while a Ritz Carlton also has a boutique feel, the rooms are exceptional in function and style. All of the staff that I interacted with were warm and friendly There was nothing I did not like
The staff at the hotel was without question second to none. I travel over 200 nights per year so I have a bit of hotel experience. The traffic at the front was a bit much, but the Valets manage it extremely well. The Valets are the best I have ever seen.
I mistakenly booked a reservation here and called 10 mins later to cancel. I was told on the phone that I would not be charged anything for the cancellation but was charged $224 for not staying there. I understand cancellation fees but don't make promises you won't keep.
Location Room was tight. The did not take the effort to find my marriott rewards number ( did not have with me). would not consider an upgrade evin if I paid because I booked with this site.
Great service and friendly efficient staff.
Staff were very helpful and concierge was extremely good at recommending services in hotel and local tours and as we were only staying one night we found this information very useful and time saving. hotel as a whole was beautiful especially foyer and balony outside was lovely for late night drinks rooms were huge but room we had could really do with a complete overhaul although it was clean it was very outdated towards rest of hotel.
The staff and the front desk went out of their wayto make surely stay was perfect.
Clean Hotel. Frount desk staff very helpful.
I was not there a lot but the shower was clean and spacious. I had a great view of midtown Atlanta. I felt secure because of the valet parking and floor accessed only with your room key. The beds were clean and fluffy but supportive. When it was time to get my car the valet did not provide clear communication. There was a crowd because the hotel was having an event and it was raining. He took my card and never said anything else or what to expect.
The location to the Fox Theater I stayed in a suite and it had a kitchen but no wine glassed or any kithchen supplies. Was not very nicely decorated for a suite.
The doormen were excellent and so was the concierge, Brent. Very nice room and it was very comfy!! not a thing
The staff was exceptional. Room was worn. For $200 a night, I expect furniture that is unscratched and a bathroom free of rusty hinges and moldy silicone.
Lication, comfy bed Noisey room attendants
The views Staff ans Services
nothing. it was terrible. staff were rude. tv in the room did not work. door did not lock. bathrooms old. they overcharged me by 50 dollars on my room rate. door didnt lock. room service food greasy and too heavy. film crew filming in hotel so guests could not use the main lobby or bar. awful experience for business related stay. business center not working
location across from the Fox our friends got super huge spacious rooms with suites and KITCHENS!!! We asked for an upgrade and had a small room way way down the hall and around the corner, what is up with that?? No one answers the phones - called room service, front desk, conceirge, and the operator---VERY ANNOYING THAT NO ONE WOULD ANSWER REPEATED PHONE CALLS will not stay here again..,.,
close to theatre did not get room type requested. room poorly furnished, no refrigerator as promised, no king bed as promised. very disappointed
ease of access to airport The restuarant is pretty dreary and service needs attention
The hotel was very nice and we enjoyed our stay. N/A
The Beds were extremely comfortable. I am military, but my wife like it also. I didnt like the fact that they're wasn't a microwave in the room, nor the did I like the fact that I had to pay 10.00 for parking, I am staying in your hotel right? The internet was not free...12.95 for standard net is rediculous giving the fact that a 40.00 hotel can provide free internet.....UNSAT
Proximity to airport
nothing the room had not been clean,the shutter service was not on time,i had to take a cab to the airport,to pick up my to be wife,the food we oder was a hour late.
The helpfulness of the staff, the quality of the fitments within the room, the bar and restaurant were all of a very high standard.
I liked the staff. The easy access of the shuttle service to and from the airport was also great. I wish I had ben informed upon check-in that my room was right next to the elevator. I'm a light sleeper so my slumber was interrupted by the noise of the elevator.
Everything was just fine. The breakfast Buffet was wonderful, pool areas clean, and properly maintained. Parking area around back was well lit, and secure. Will come again!
The staff was nice. We had requested a late check-in. Their website says to call the shuttle from the courtesy phone after 11pm for a ride from but their hotel is not listed there. When I called the hotel from my cell phone and pressed the number for shuttle service, no one answered. 5 times it rang until a busy signal started. When we got to the hotel, the front desk attendant was really not apologetic. She "upgraded" us to an executive room because they had sold out of the king we requested but the executive room was two double beds. The carpet of our room and the bathroom were dirty. Like They didn't clean the tub or vacuum the carpet. This place was disgusting. I would NEVER stay here again and hated having to stay even for the mere 6 hours we ended sleeping after having to find a cab to take us to the hotel and paying for that ride.
Very nice staff and reception. WIFI in lobby was free and good, in rooms you pay a ridiculous fortune. Bathroom had water on floor. Room smelled of humidity and bathroom door was rotting. Bathroom fixtures very badly installed !
A comfortable but small room in the heart of Atlanta. Rooms are nicely appointed--fine for business travelers or couples needing to head into the city. Great location. It's an older property with smaller rooms--that being said, the rooms are clean and nicely appointed. Not a lot of frills, that I could see, but certainly a comfortable place to stay.
Location: was accessible to the locations I was in Atlanta for. Staff were very inattentive. Door man just sat on a bench on his phone, never once opening a door, receptionists were unable to find packages I had had shipped there. Food was across the board poor: paper shreds in my granola, green eggs in my cob salad, incorrect sides came with my room service. Cleanliness: in the room walls were scuffed, their was just smutz on everything! Like the lamp, countertops, etc. I was expecting a 4 star experience like was advertised but I would have been better off staying at a cheaper chain.
Location was great. The decor was nice. The staff were helpful. The rooms are small for a family. Parking is tough and best to valet.
Great friendly staff, nice restaurant and bar downstairs. Great location in downtown Atlanta. Nothing.
Warm, wonderful staff. Cost of parking.
They have a nice happy hour. It's also clean, quiet, and friendly. Will definitely stay there again next time I'm on business in Atlanta.
Clean room, comfy bed Noisy (street noise + doors in hallway). Restaurant is terrible, don't waste your money. Gym is small but acceptable if all you need is a treadmill or elliptical---bring your device because all tvs broken in some way.
Convenient. Staff was helpful and polite. Water pressure. No noise proofing. Uber could not find address. No hot water one morning.
I like the closeness to things downtown (highways, shopping/dining), the comfy atmosphere and the staff There isn't a refrigerator in the room
The staff was friendly and professional. $30 per night for parking
Easy to get to using MARTA. No need to rent a car or get a cab from airport. We were able to walk to Centennial park. Staff was friendly and helpful. They had dollar wine cocktail hour. The carpet in room needs changing. Fourth floor can be loud
This was my third times staying here. It is always clean and the staff from the front desk to valet are all helpful and down to earth. It is close to everything I usually come to Atlanta for. It's within walking distance to the Georgia Dome for Falcons games, the aquarium, Coca Cola World and the Tabernacle that we see a lot of concerts at. My only compliant is it seems I can never get the room cool enough.
Being close to all the sporting events arena's
The Location Nothing
The hotel was very pretty and clean and the complementary breakfast was really good. The parking rates are outraeous .....
The staff could not have been any more helpful. They were never too busy to stop and answer questions or help us with anything. The breakfast buffet was wonderful. The location was wonderful as well - easy access to the aquarium, coke museum and centennial park.
The two room suite is great when traveling with children. The breakfast was absolutely wonderful. There was a sign on the door to the pool stating the hot tub was not working. However, it was but it was full of children. It would be good to have stricter rules for the hot tub. The corners of the room (behind the lamp and furniture) were full of dust.
I stayed here because of its close proximity to the Georgia dome.
It was near tourist attractions. And it had valet parking. The alarm went off twice in the middle of the night. After evacuating twice we did not get a good explaination as to what was going on and we should have gotten a discount or something for being woken up by an emergency alarm twice!
The convenience of the location.
Great staff, great location, great place
Location and the people are awesome. Small room. Didn't have a King that I requested. Got 2 doubles. Typical over - expensive food and beverage that you have to stand in massive lines for.
Computer downtime meant manual check-in system with pen and paper. They had all hands on deck and handed out vouchers to guests in long line, served drinks (alcoholic included) at no charge, and walked you to your room. Overnight parking was very pricey (I think $35/day).
Comfortable bed , I was upgraded to a king and also put up on a higher floor by request. The view from the tower is no view at all just down town traffic and noise. Also the walls are thin, I could here others toilet flush and door closings.
initially given poor room. charge for room from Hyatt showed up on my card
Very modern and clean! Really enjoyed my stay there! I did not like that the hotel charged me $126.00 to park my vehicle for a 2 night stay. I was not informed of this charge until check out.
Loved the location? Could of been a little cleaner.
Excellent front desk and bell staff. Plenty of rooms for early check-in. Room balcony doors actually open so you can get a breeze and see the city. Excellent location for getting all around the city. The interactive TV menu is cumbersome, the mouse on the remote is crap and takes like a million spins to get anything done. Its just not very usable sometimes.
I like the fact that is in the city ,and I didn't had to rent a car everything is just there great location. But the room that I got its wasn't clean everything just was dasty the sheet was very dirty I don't think that hotel with high quality like the say but honestly it's wasn't athe all I'll give it rate 5 star only because the location was great.
Great meeting hotel, with the best and friendliest staff anywhere. Really good lunch options are in the contacted food court.
Staff were very accommodating. Parking fees are greatly overpriced. Price of parking should have been included in price of room. A/C did not operate properly during visit. Staff offered room change or box fan. While this was a nice gesture, QC (Quality Control) was not performed to insure all functions and features of the room were properly operating prior to the arrival of guests. In the future, this function and quality check should be performed before the checkin of guests.
Great quality especially for price. Walls are super thin
Staff was rude.
We liked the lounge & the room. It was a great atmosphere. There should be drinks in the rooms.
Good staff, valet was very prompt, rooms were comfortable and very clean. Would probably stay again if I had some kind of coupon but coupled with the valet charge, it was too expensive for me. I can't stand places that charge $200/night and don't give you free wi-fi in the room. Also, the $32/day valet (while we knew about it in advance) still stung... there was pretty much no other option around though.
Having to pay 32 dollars a night for parking.
The staff were very kind. the room very clean.
Really nice hotel. Would visit a again. Parking is expensive but probably the norm for downtown.
The extra charges for internet and the mandatory valet parking was a bit much.
Central location, friendly staff, good value for money
This hotel is very well placed in central downtown Atlanta, I was able to walk to the World of Coca-Cola, cnn and the Centennial Olympic Park, as well as Phillips Arena and Georgia Dome. It is conveniently located to a marta station as well (as I had no luggage, I came straight from the airport). The room was very comfortable, there was a well-equipped gym room, and breakfast was awesome, with a chef that would cook eggs, pancakes, waffles etc at your request. Well... I was woken up at 1 am by the noise of an electrical drill in the neighbor room just outside my door - the guest there got locked out of the room and they couldn't open the lock with the magnetic card. I called the front desk, which explained what was going on and the noise stopped some 5 minutes later. The next morning, nobody seemed to know or remember what happened, but during check out, when asked about my stay, I mentioned the episode and they promptly excused themselves and offered hh points on my card as a minor compensation, which was the least they could do.
Indoor & Outdoor Pools - Hot Tub - Clean Room - Close to so many restaurants and places for the kids Nothing!
we were let of the second night when we explained why it was not suitable location. amenities. lack of breakfast. loud air con. price of car park
They charged me an arm and a leg and were not very reasonable or lenient. I did not like the $ 80 in local phone charges!
Free Internet is hard to beat compared to other downtown hotels. They also gave me a 2-bedroom which was also a plus. Location is great as well. The staff is extremely friendly and helpful. Best hotel experience in Atlanta for me.
The location is very convinient. Georgia Aquarium, the Coca Cola, and the Centennial park are just within walking distance, great for family vacation. Coming from South Florida where parking is always free, I was surprised about the price of the psrking fee per day.
It was very close to the Georgia Aquarium and the Coco Cola Museum which is what we wanted to see in Alanta. I never like being charged fo parking.
Situated adjacent to Aquarium and CC World. Good choice of Restaurants in the neighbourhood
Location, location, location. I didn't like that hotel had no complimentary breakfast. I understand that the hotel has a very nice restaurant, but if you have to spend $15 on breakfast you can't afford to eat dinner in the evening at hotel. I think you will find that more would frequent hotel restaurant and bar if could have a little breakfast on the house. bagel, muffin , milk, juice , something simple for pregame. 24 hr pantry is nice for midnight cravings.
View from the room was lovely. Used to having breakfast and parking included in the price of the room.
The hotel is probably the best in Atlanta. Especially if this is your first visit. It's pretty cool because you can go on the 72nd floor and see the entire city. Well the parking was terrible. We were really disappointed. We decided to self park vs valet, grabbed a ticket.. This parking garage is so tiny. We drove around looking for parking, ended up on the top floor. No parking. So we had to leave the parking garage. Paid money to drive around looking for a spot. We ended up Valeting. The next day we checked out, and came to find a note on our truck that another car hit our truck and ran. Good thing a couple saw and left their car info. Basically the parking is the worst part.
Location Poorly managed and staffed. Rooms need insulation from the hallway sounds. Charged for Internet when I was told it was free as a Starwood member.
I loved how accommodating and welcoming they are for pets. The cost of the room based on the size. Was expecting something much bigger for the cost of the room.
The shower was nasty. Hairs in the shower and around drain. There wasn't enough towels.
TL,DR; List: - Clean and modern - Awesome view - Two blocks from Centennial Park and all the attractions there (Aquarium, Coke museum, etc) - The staff was pretty awesome and very friendly We were there for only two nights for a concert that was in the park, so the location was the entire reason I chose the hotel. The room was a tad small, but well maintained and modernly furnished. I wish they had glass doors in the shower instead of a tub and a curtain, as I have 3 kids that don't know how to keep the curtain in the tub and thus the water not all over the bathroom floor. There were a LOT of places to eat around the hotel, but most were either SUPER pricey or not opened on the weekend as the most likely catered to the business crowd. There is an underground mall that we found had a pizza joint and a chinese place opened. Waffle House is also a couple blocks away, and on your way to the park. We also walked over to The Varsity for lunch so the kids could experience it. It was about a 20min walk each way. Other immediate eateries I saw: Hooters (across the street, open till midnight), Hard Rock Cafe (also across the street), some brazillian steakhouse that looked AMAZING, a fish place named Ray's that looked pretty pricey, several bar-and-grill type places, and some cozy little place a block down that had a cute name that had southern food. Parking was crazy. My GPS took me to the smaller entrance, so I wasn't aware there was self-parking right at the hotel. It was $22 per day to self-park, but I ended up where the guard pointed me towards a block away for $20 a day. I would have rather paid the extra $2 a day and had the car in a more convenient location. Since we were just there a couple days, and had no intention of going anywhere in the car, the only benefit would have been packing our stuff into the car and taking off without having to walk through the city with all our luggage. The pool was a bit interesting. I loved the fact that it was inside, so even though it was raining all weekend, the kids and I were able to take a dip. It's a strange little pool, not concrete but rather some sort of plastic insert. The biggest let down was that we did not see a hot tub. Nothing better to relax after standing for a 4hr concert in the park than to relax in the hot tub. Also, to get to the pool (and the workout room), you have to go to the 9th floor, then over to another elevator off to the side, then up to the 11th floor. Seemed very strange, but I guess they may have added the pool later. Lastly, we found out the last day that you can go up to the tippy-top floor, where they have some observation decks setup. We got all excited, since the hotel is like 70+ floors, and we were told you can see several states away. However, we found out that it isn't opened until like 3pm, and being out last day and having a 8hr drive back home ahead of us, we were not able to actually go up there. Oh well, maybe next time. TL,DR; List: - No free wifi in the room - Parking is a mess, and valete is pricey - There are a few restaurants in the immediate couple of blocks, but most of the cheaper options were not open on Sat or Sun (not the hotel's fault, I know) - Most of the channels on the TV were not in HD or were VERY fuzzy - Pool is strange to get to, and no hot tub
Close to all I needed, amenities were complete Noise, heard next room talking till 3 am.
Incredible views. Within walking distance of almost everything Atlanta has to offer. Friendly staff, quick to respond to any requests at any time of the day/night. Our AC unit lost power at 11pm, they had it working by 11:30pm. ORDER A DRINK at the bar on the 73rd floor and then sit back and relax while the room rotates, giving you the best view of every part of the city. Worth the money. Only complaint - the beds in the double queen rooms are small, and do not comfortably sleep two adults.
Great hotel with excellent service. - typical of a Westin! View of Centennial Park from the room was beautiful.
Very nice room with amazing view of dowtown
Location,luxuries ,clean,staff,view Valet parking
The Westin Peachtree was a lovely hotel; we would definitely stay there again. My only complaint was that we went to the bar for some late night snacks/drinks and it took an incredibly long time for us to be served. The food took an hour and we only ordered a quesadilla! Granted they were busy, but I think they should've been able to handle the crowd since they are a well-established facility. There was no manager there to address the issue. That being said, we also ate breakfast there the next morning and the service was very prompt. Overall the hotel was really nice, clean and comfortable.
It wad very nice would stay there again Nothing
Very clean hotel and friendly staff. It is also in a great location. $32 for parking is ridiculous
Lovely Rooms. Convienent Location. The staff were completely unprofessional and tacky. I felt as though I was dealing with teenagers working at Abercrombie & Fitch, instead of trained receptionists. You would have thought THEY were the guests and I inconvenienced them. Ridiculous.
The staff was very friendly and professional N/A
The staff was absolutely top notch, from the bellman to the front desk to the courtesy shuttle driver and especially valet!! The hotel and the room were beautiful and very clean! My friend and I booked spa services at the sister W hotel downtown and a room through the Buckhead location. I have only amazing things to say for both. A++!!
Helpful staff at night, arranging transportation... Aloof concierge at check in.
The $45 cheeseburger was excellent. But shouldn't it be be Price, size of rooms, shower didn't have a door got water everywhere. Had to pay $40 a day for valet
I enjoy all W's, they always have a great scene going on. The $85 charge that I am trying to figure out what its for.
Modern look and feel Uncomfortable bed, tiny bathroom, almost unusable, stained marble table, overly modern feel with minimal comfort and size for the money
Location Starting at 9a.m. house keeping knocked on the door awakening me even though the do not disturbed sign was on the door.
The hotel overbooked, so when I arrived exhausted at three in the morning, they had no room for me, despite my reservation. Terrible service.
I loved the decor of the rooms,it was very romantic and exciting. I enjoyed the whole stay!!!!
The staff was excelent. The bars in the hotel were great and the convenience of great restaurants was wonderful.
Free hotel car within downtown area
It was a cool, fun hotel. The room was tiny for the price and the shower did not have a door so it was freezing!
The staff was extremely friendly and helpful. The room was amazing and clean. The drinks were too notch. The weather...... But that's not your fault.
The friendly effective checkin, the pool area, the BLT, the bed Ordering a burger at the pool - it took more than an hour to arrive ? Minibar was not replenished on a daily basis
I love, love, love the dark cool colors of the room and the modern design! I also loved the peak-a-boo shower! I did not like the $30/night parking fee.
Very clean and modern looking. Nice spot for couples or adult fun. Very dark motif. very busy with non-guests but guess the marketing dept is heavy on the events
Beautiful corner room! Very chic and modern. Great staff.
The facilities and location The way the staff stared and treated us as if we didn't belong there. It was a long three days.
The nice staff, the incredible view and the accessibility to everything we were doing that weekend. No.
Great Concierge - Indira Wrick was extremely helpful and went above and beyond, Thanks!!!! Cant think of anything I didn't like
The staff was very friendly and accommodating. The room was clean. The room had an odor due to wet carpet. It was evident that this was an older facility that had been rennovated.
I liked the fact that my room had a stove, refrigator, and microwave. This was convient for a family that do not want to eat out every night. I did not like the bed, it was very low to the ground and the could not sleep. I also woke up with back pain. I also did not like the fact, my family did not have any soap and lotion. The bathtub was also not really clean.
The location of the hotel is well suited to reach downtown things to see and do. The hotel is in a dilapidated state. To be fair, the hotel is in the middle of being refurbished, however, it would have been nice to know about this beforehand. This means sections are inaccessible and noisy builders are around during day time. Room door didn't close well. Staff is friendly, though.
Breakfast - waffles were very good! Proximity to downtown also good
Positive attitude of staff to handle any & every matter....keep it up
Very nice and friendly staff.
Close to downtown, easy to get to freeways
The people working there were friendly and helpfull The first room they gave us the air was not cooling the room. The next room they gave us by the next morning the whole floor by bathroom and sink were wet. Finanly they gave us a 3rd room and it was ok. They had only 2w4 room they were using and the rest were under renovation.
The staff were all extremely friendly and helpful. The location was good-- a couple of blocks from the Peachtree marta station. The room was in fairly poor shape, and the housekeeping left a lot to be desired--the bathroom floor was never swept in the 4 days and 3 nights I was there, and it seemed as if the room was not actually being cleaned during the day, just towels being replaced and bed made. The hotel had begun a much-needed renovation about a month before I stayed there, so hopefully things will be better for people who come later.
Hotel staff very friendly and helpful. Nice breakfast. Close to the main attractions
pricing It took about 30 minutes for the valet to bring our car around even thought we called 10 minutes ahead as we were told to do.
Good location to the aquarium & other tourist attractions. We had no hot water for showers even after running the water thirty minutes. This happened three times.
Hotel location is very convenient, access to all areas near the hotel and or at walking distance. Hotel amenities, although under construction and/or renovation were acceptable ( I refer ti the pool). Fitness room and facilities is a plus . Not that I don't like but that was not always available, the concierge services in my case would have make a difference.
Online at checkin I followed the prompts and requested a room with a view. Wife and I stayed in town for a Fox Theater visit. The room we had was one of the latest round of renovations called live/work. It was average to small size acceptable of a downtown room. The room was extremely clean and and the furnishings were leisurely and new. There were about 6 USB plugs in the room which was convenient for gadgets. I was obliged with a bellman to my room with my bags. He did full service including turning on all the lights and opening the blinds to the skyline view. I think there have been major renovations in this hotel and the older reviews on this site do not at all reflect the hotel in found.
We enjoyed the location and room service. Valet was slow and inconvenient. Rooms were beat up and in poor condition.
The Hotel is Newly refreshed, and has a very nice and accommodating staff, Room was Clean and Well appointed. In a different location this would be a Four or Five Star hotel. Sorry but the negatives with noise The Hotel is on a main thoroughfare that is being used as a place for idiots to cruise blasting with speakers that rattled the windows and I was on the 12th floor. Atlanta must not have any sort of noise ordinances. It was Mf this and MF that and MF MF That was disturbing in and of its self,. But coupling the music with ambulances with wailing sirens at all hours (there is a major cardiac hospital across the street). I would not stay here or recommend this hotel because in two nights I never got a good nights sleep.
Super helpful staff, fun check in, and Amberley at the restaurant/bar was wonderful. Excellent experience!
Building and location Rude staff cigarette butts and marijuana roach on patio tub didn't drain parking garage took forever to get out of due to faulty machine Parking cost $30 dollars.
Need to upgrade your AC system!
The workout room was clean and updated. Service was slow across the entire operation. Expensive - Three of us had breakfast one morning and it cost us $70 for breakfast buffet. We also used the valet to park our rental car and it was damaged in an accident when they were bringing our car around to us. Where they park your car is a block away and requires driving the vehicle in heavy traffic. It is built in to be slow with a potential for accidents. I would not stay here again.
This hotel has a pretty good location for Georgia Tech visitors. The rate was much lower than others, probably due to the fact that it was under construction. No free coffee after 9 am -- who gets up before 9 am on a Sunday? At 9:04 it was long gone. It's like making it look like you are giving away something for free but not really doing it. The hotel will probably look nice in a few more months, but lots of drywall, and some jack hammering. Also, it's right next to Emory Hospital, so more than a few sirens. The sliding doors need to be replaced -- they leak like a sieve. Also, my Mac can never connect to the WiFi in the rooms. Down in the lobby it's not a problem, but something about the Access Point upstairs isn't happy with my laptop.
Room service was very quick to respond to in room dinning and bringing extra things. There was a 35 min wait in valet after I called for my car and there was no indication of how long we would have to wait.
The Bed was so comfortable!!!
This was the worse hotel experience of my life!!! They had overbooked the hotel by a large number of guest and had to make arrangments for us at another hotel. The hotel was not in the location we wanted and they did not call and let us know ahead of time of the change so that we could arrive earlier instead of having to go half way across town to stay. The ast. Manager on duty was not appologetic and did not seem to care. I took it as this was a normal occurance by the way they acted.
My girlfriend and I spent a weekend in the city and we couldn't have asked for a better place to stay. The room was perfect for our needs, it was clean and everything was as we expected. It was convenient to several restaurants and shopping. would definitely consider straying here again. Parking is probably my biggest issue, it's a little too expensive and wish it could be complimentary to guests.
The bed and the pillows There is no electrical adapter
Almost everything was perfect except the size of the room for a family of 4. The food arrived to the room not hot but a little cold from room service. Room size was small for a family of four. Beware if your flight arrives early check-in time is at 3pm!!!
Friendly Staff Good Location Room very comfortable It was after 3pm before I could check in and it would have been longer if I would have waited for the double room I requested when I made my reservations.
Great location. Perfect rooms.
Very friendly staff but there was dried blood on my sheets. Needless to say, I was unable to sleep comfortably after finding the dried blood in the sheets.
I arrived only to be told that they had over-sold that evening and that they could not honor my reservation. They moved me to a lesser-quality hotel up the street for the same amount of money.
The hotel's restaurant, Fork & Juniper, has great cocktails -- try one of their gin drinks.
The staff is always friendly and the rooms are great - comfy bed, modern, quiet, and an outstanding shower!
Great, friendly staff
Location was convenient. Noise - walls are paper thin. Loud guest noise in hallway and elevator area. Amenities. Had to ask for shampoo, etc. Coffee was not replenished.
Hotel was modern and staff was incredibly friendly. I read previous reviews stating that the fire station was loud. I heard it once or twice, but I didn't find it to be a concern. The hotel provided ear plugs in the room for those that are light sleepers. We were attending a festival in Atlanta as we do every year. We haven't stayed that this location, but I definitely will again. For the money paid, the hotel stood up well against several other higher priced hotels we have stayed at in the area. It rained and they provided umbrellas for us to use during the festival as well. There wasn't clearly marked hotel parking... we used the valet, which turned out to be somewhat comparable in price. Valet staff was very friendly and fast.
We were happy with the location and how quiet it was. We did not like the cost and we were disappointed in the cleanliness. The room was not filthy by any sense of the word, but when we arrived in the room there was an empty coke bottle sitting out and we were missing soap for the sink. We stayed several days and one day the room did not get cleaned. The carpet needed vacuumed and the furniture was dusty.
This is our second year booking a room at Hyatt Midtown for the Midtown Music Festival. It is a few blocks from MARTA Midtown Station. After checking in it is only a couple more blocks to Piedmont Park. Friendly staff, comfortable rooms, great location. No complaints. Our stay was perfect!
Close to anything. Enjoyed my stay very much Some areas had strong smell of marijuana or weeds.
I love the interesting and inspiring designs. Beautiful interior and great location in midtown Atlanta. The wifi isn't free, The food is way overpriced with 22% service fee, an additional $4 charge for room service, 8% sales tax and 18% gratuity. i ordered a $10 entree which ended up being around $22. The staff isn't that friendly and just seems to be standing around chatting with each other, way too unprofessional. The room was a little dirty and it looks like it never really gets a good deep cleaning or even just a basic surface sanitizing would have been nice. There was food smudges on one of the lamps. Overall, I'm glad I got a discount of Kayak but that price still wasn't worth it.
The location is the best thing. It's within walking distance to almost everything. Seemed like there was a charge for everything..WiFi in room wasn't free..there was a mini fridge but it was packed with liquor so couldn't really put anything in it unless you tool all their stuff out. The upchages on roomservice was crazy. No exhaust vent in the bathroom..so whatever happens in the there ..you and whoever is staying in your room will get wind of it..no door to the bathroom except a sliding door that didn't really give privacy
The hotel location was great. The bed was comfortable. The valet was pretty good. The service was not very good. We requested a refrigerator and had two broken ones brought up. The food at the restaurant wasn't very good. The service overall was very subpar.
I liked the TRACE restaurant the food was great!!! The location of the W was wonderful restaurants and entertainment was just a walk away. The rooms where outdated and dirty had to change rooms because the one I was in had dirty sheets the door panel was falling off and only half the shower spigots worked. The furniture was dingy. The new room was not much better.
the staff were polite The In Room wifi was pitiful. Insuficcient capacity when it was able to be connected to. The room lighting was very poor. Very dark in the room with all lights on.
Location Walls are so thin that you hear people talking in hall and rooms next to you. It was unbelievable how bad it was. By far my worst hotel experience in my life.
I was put in a handicap room and I'm not handicapped
There were plenty of elevators to accommodate guests and the location was convenient. Loud, leaky pipe kept us awake. We contacted front desk because we saw carpet in hall was wet from it. They obviously ignored us because by morning the carpet in our room was soaked and the hallway carpet was a 15 foot puddle. God knows if was water or waste. Staff made zero effort to make up for negative experience. Valet pickup took 45 minutes because they "forgot" to call in our ticket number. Furniture was chipped, room smelled.
Staff was friendly and lobby was nice. They had coffee and complementary breakfast items in the morning. The room was pretty bad. Broken down furniture, chipped paint, and worn out leather were just a few things. Everything was very beat up and needed updated. For the price, I would definitely stay at another midtown hotel next time. This place feels like an upscale Motel 6.
I loved every minute of it! We loved how it had liquor wine and snacks (saved us a trip to the store) . The staff was friendly the food was AMAZING will be back next weekend!!!