Overview

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James Cook Hotel Grand Chancellor
Best Housekeeping Staff

147 The Terrace, Wellington, New Zealand
+64 4499 9500

£75+

Overall guest ratings

8.2/10 Excellent
Based on 4,046 reviews

Review highlights

  • 9.3
  • 8.6
  • 5.2
  • 5.1

Good to know

  • Clean rooms
  • Great shopping

Nearby

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    About

    When you stay at James Cook Hotel Grand Chancellor, you'll be in a great location, within just a 10-minute walk of Wellington Cable Car and Beehive. Guests can visit the spa to be pampered with hot stone massages, body wraps, or body scrubs, and Whitbys Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. There are 2 bars/lounges and a fitness center, and rooms at this luxurious hotel offer 24-hour room service and LCD TVs.

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    Amenities

    • Parking
    • Fitness centre
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Long-term parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    Based on 4,046 reviews
    • 9.3 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      8.2 "Easily accessible by car, said 82%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Good access to the airport, said 100%."
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      8.6 "86% thought the service was very professional."
      8.3 "Housekeeping was great, according to 83%."
      7.2 "72% said the concierge service was amazing."
      7.2 "72% were happy with the room service."
      8.9 "89% were impressed by the valet service."
      9.3 "93% said the recreation staff was great."
    • 7.9 "Good breakfast."
    • 5.8 "Rooms are ok."
      6.5 "Beds were acceptable for 65%."
      6.9 "Only 69% said rooms were big enough."
      6.7 "67% thought the minibar was ok."
    • 5.3 "Average value."
    • 5.2 "Bar is ok."
      6.4 "Bar service was average, according to 64%."
    • 5.1 "Average amenities."
      5.1 "51% thought the building was acceptable."
      5.2 "52% considered the lobby entrance to be so-so."
    • 3.6 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
    • 3.4 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
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    Overall rating

    8.3 Excellent
    Based on 2,306 reviews
    • 9.3 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.3 "Easily accessible by car, said 83%."
      10.0 "Near to public transport, according to 100%."
    • 8.3 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
      9.0 "90% were impressed by the valet service."
      8.0 "Housekeeping was great, according to 80%."
      7.0 "70% said the concierge service was amazing."
    • 7.7 "Good breakfast."
    • 5.6 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
      6.1 "Cleanliness of the bathroom was average, said 61%."
    • 5.1 "Average value."
    • 5.1 "Bar is ok."
    • 4.7 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      3.9 "61% complained about the elevator."
      1.0 "90% thought the facilities needed updating."
      1.4 "86% didn't like the architecture."
    • 3.6 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
    • 3.2 "Horrible vibe."
      1.0 "90% criticized the unstylish hotel."
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    Overall rating

    8.1 Excellent
    Based on 971 reviews
    • 8.8 "Location is great."
      9.2 "92% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      8.1 "Easily accessible by car, said 81%."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      8.8 "88% thought the service was very professional."
      8.6 "Housekeeping was great, according to 86%."
    • 8.5 "Breakfast is good."
    • 5.6 "Average comfort."
      6.5 "Beds were acceptable for 65%."
      6.0 "Only 60% said rooms were big enough."
    • 5.1 "Average amenities."
      5.1 "51% thought the building was acceptable."
      5.4 "54% considered the lobby entrance to be so-so."
    • 5.0 "Average value."
      1.8 "The price was too high for 82%."
      4.5 "55% said the breakfast was too expensive."
    • 5.0 "Bar is ok."
    • 4.8 "Rooms are not good."
      1.5 "85% thought they were poorly maintained."
      2.9 "71% complained about the bathroom."
      0.7 "For 93%, the rooms looked old."
      1.5 "85% thought the tv was sub-standard."
      3.8 "Air conditioning was criticized by 62%."
      2.6 "74% found problems with the furniture."
      1.7 "83% had problems with the shower."
      4.3 "57% criticized the small bathroom."
    • 3.5 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
    • 3.0 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
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    Overall rating

    8.0 Good
    Based on 40 reviews
    • 9.4 "Terrific location."
    • 8.8 "Great service."
    • 6.2 "Rooms are ok."
    • 6.2 "Average comfort."
    • 5.6 "Average amenities."
      5.6 "56% thought the building was acceptable."

    Overall rating

    8.2 Excellent
    Based on 728 reviews
    • 9.5 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      7.1 "71% said the reception staff was great."
      7.3 "73% were happy with the room service."
      8.3 "Housekeeping was great, according to 83%."
    • 7.6 "Good breakfast."
    • 6.0 "Rooms are ok."
      7.0 "70% said the beds were comfortable."
      6.8 "Only 68% said rooms were big enough."
    • 5.4 "Bar is ok."
    • 5.2 "Food is average."
      6.3 "Only 63% were satisfied with the menu."
    • 5.0 "Average amenities."
      4.5 "55% complained about the elevator."
      0.9 "91% thought the facilities needed updating."
      1.4 "86% didn't like the architecture."
    • 4.7 "Value below average."
      1.8 "The price was too high for 82%."
      3.8 "62% said the breakfast was too expensive."
    • 4.0 "Vibe wasn't good."
      0.8 "92% criticized the unstylish hotel."
    • 3.8 "Internet is poor."
      2.7 "73% said the wifi quality was bad."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Airport Hotel
    Guests think this is a perfect airport hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Great shopping"
    data provided by TrustYou

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