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The staff tried really hard to find me the type of room I really wanted and succeeded. Slightly chaotic road outside the hotel.
Room clean and comfortable, easy access to the city center via the Metro (station is 2 min walk from the hotel), very good food, good value for money.
Very comfortable and the metro very handy to get into city centre. Room very clean and comfortable.
the customer service was absolutely appalling. The reception was the most unfriendly i have ever experienced. They appeared to go out of the way to be unhelpful.
facilities - swimming pool and gym internet was provided by one PC only, which was ocupied almost always
Great connection to the city centre by metro (only 7 stops to Avd El Cid) and on direct line to airport so easy to move about. Located in quiet area so good nights sleep. Wifi connection in room free of charge. No tea or coffee making facility in room.
Asked for towels twice and they never arrived. The room smelled funny.
Staff unable to speak or understand English
comfortable, nice pool, location near beach
exrremely noisy. guests and maids slamming doors. hotel allowed guests to have fireworks in street right outside our window at 2:00 am
Location was very good
Very centrally located. Nice and comfortable rooms.
the location for its closeness to the historic old town
Location during the day was good Location at night was scary... lots of guys walking around trying to talk you into visiting their strip clubs. Worst part about the hotel was we did not have any hot water either morning (and the cold water was tinted rust red). Called front desk and they assured me it was fixed. I'm not too smart but I can tell the difference between hot and cold water. The second night they offered me the opportunity to shower in another room (??). I complained to the manager during check out and he just apologized and restated his thoughts that it was fixed. There was no offer of a discount or elimination of a bar tab. I will not return.
perfect allocation The hotel is a little bit old and I think 4* is too much for it.Plasma TV is ver very small.
The location was excellent. The staff were friendly and helpful. The breakfast was expensive. There were no tea or coffee making facilities in the room.
breakfast in room was excellent and there wasn't extra price. the idromassage-swimming pool at the top of the hotel was closed.
The friendly staff, the location of the hotel, the facilities. The cost of breakfast
Location is excellent. 3 minutes walk from the centre but in a quiet pretty square with a fountain and 3 good restaurants. Taxis outside. Good breakfast, freshly cooked to order if wanted. The room was comfortable but a little "tired" and the bathroom needed refurbishing. The room could have been warmer, mid-November and the heating was ineffective and there were a lot of windows and insufficient double glazing.
Near science and arts city. Nice room for a good price
Very good position for access to central Valencia Used the restaurant for dinner but very expensive
location of hotel the airco was very poor and not able to change it yourself in the heat in the summer it is absolutly to hot in our room
We found staff very helpfull and friendly,Hotel was clean and food was very good. Hotel was situated in a very pleasant area, by the river bed and not too far from the beach which was very nice. We found that all the local transport was very good and compared to England very well priced. We enjoyed our stay very much. The only thing we did not agree with was when we decided to stay at the hotel for another 5 days because we liked it very much and also we were going to the Moto GP race. We found that the prices went up so high for that weekend.
clean, very comfortable
nothing special It could use a facelift
comfort and general atmosphere distance from town centre not what id thught
The hotel staff were very friendly and spoke English. It is right next to the City of Arts and Science and a 15min walk in to the centre of Valencia.
Location. The hotel rooms are very dated now....
location perfect visiting American Cup
I'll never come back again. It is uncomfortable and dirty.
good modern hotel price on the last night 3 times more than previous nights ! .hotel is a bit 2 far from transport 2 city center, but taxis are inexpensive 5or 6 euros
Good central location: 5 minutes from subway and 10 minute walk from City of Arts & Science.
Enthusiastic, helpful staff; appearance, design, & facilities of the hotel; convient location; cleanliness of room & hotel was one of the best ever encountered; nice residential area; dinner in restaurant was outstanding, and only 17 eu each, including bottle of wine and gratuity. This was definitely the best hotel we've stayed at, during our six weeks all over Europe. No internet access in room; expensive (15 eu per day) WiFi in lobby only; there is no excuse in this age not to offer at least lan connection in the room: most hotels, even low-priced, do offer this in first- and third-world countries. Also heat did not work, and the only thing the staff was able to do was send someone to turn the fan off.
Staff were very friendly and helpful, I was drunk for a lot of the time and they put up with me on many occasions.
location and good price too small parking lot
Very clean room and public areas. Good restaurant and bar. Bar Breakfast buffet poor ..hot food did not look fresh.
room was too noisy, wifi difficult to configure. Breakfast was not good, and our sink was broke;
location air condititioning not working in room
We spent 4 days here, and it was a good value for the money. Considering the poor exchange to the US Dollar - I felt that I got a great rate for the location and the quality of the room.
Although arriving at 0930 I was offered a room by very helpful receptionist. When I asked to move to quieter room it was no problem at all. The restaurant/cafeteria was of good qualitity and reasonably priced. Very comfortable bed with good sized bathroom. Sound proofing could be inproved between rooms. Road noise in rooms on the front.
The room was a good size and very comfortable with a good range of toiletries. The food was of a good standard and plentiful. Arrival by car is a problem as the hotel is on a bus lane.The access to the hotel car park is on a one way street which means going round the block. However Monday is market day and all roads are closed.Had to go down the one way street in opposite direction for access.
all ok The price of the garage very espensive 29 € for 10 hour!!!!
The breakfast was the highlight of our stay with a good and varied choice. Hard beds and poor air conditioning
A very good location for a walk to the center looking for historical notabilities or restaurants, as well as art & science museum area onthe other side. Very quick room service. No music in the room - no music channels like MTv or VH1 on TV,radio function on TV didn't work.
Convenient location to attractions, and the best breakfast we had during our week in Spain. During our stay, we were at 3 different hotels and enjoyed our stay at the SH Palace the most. Parking is an extra fee at the Public Park. 2 twin beds pushed together do not make a king size bed!
The staff was friendly and polite. Parking.
The hotel was fabulous, rooms spotless and well equipped. Very good location, breakfast although expensive was great, so much food to choose from. We would definately return again. no bad points
Beautiful hotel, nice rooms, good hard bed, gorgeous bathroom, well located.
good size bedroom and excellent bathroom.nicely situated hotel. Hotel very business orientated. Little tourist info,Excepting reception staff the rest were surly,a smile and a hola would be nice.No coffee shop, restaurant menu very limited. A 4star hotel yes a 5 star no.
The Old Town, City of Arts and Science and Mestalla Stadium are all within walking distance and there is a direct bus route to the port and beaches. The immediate vicinity of the hotel is not very interesting.
the location was good not clean
It's position not too far from the port (but not as near as I thought) and the old town centre . Staff extremely pleasant and helpful. A centre-of-town type of hotel (i.e. a bit cramped), but not in the centre of town (i.e. a bit in the middle of nowhere). Difficult to find. Hotel car parking is a bit of a pain. But no real complaints ....
The hotel is near to the bus station and a turistic point
Staff was the most helpful and friendly of all the hotels I stayed at in spain. Location
Easy access to public transport into city centre. Near to the science and arts centre. Room small for two adults and a child. Carpet disgustingly dirty. No tea or coffee making facilities in the rooms. Got the room at a cheap rate so you get what you pay for. I have learned a valuable lesson.
Location We were very disappointed that the pool was not open and had not been for some time! We would not of stayed there had we known!!!
The staff was really helpfull One day there was no warm water, we had to shower using cold water, and it was November
The car parking was very tight for a larger car & I did not think the hotel was value for money
the hotel was nice and clean.the rooms were of high standard and the price was reasonable.
the hotel staff was extremely helpful, the hotel itself was very nice, and the location was great.
This Hotel is not ready for the potential influx of tourists from outside of Spain. Information was not given for example Newspapers were from different countries were freely available each day but we were not informed of this until the third day of our stay. The bar does not display what drinks are available. I asked for scotch and they had to look in a cupboard behind the bar to find it. I asked the concierge if I could arrange a guided tourto various areas and he said none were available. These usually are from tourist hotels. There was no information supplied as to the hotel facilities. There were insufficient sun beds to accomodate all guests we were involved in the German method of ensuuring that we had a sun lounger for the day.
everything was first class. highly recommended no complaints .
its location close to the city , on the beach,the splendid promenade, restaurants and the new docklands F1 area nothing
Really liked the big balcony. Great shower with multiple jets.
Stunning views of the sea including the America's Cup course.
service and breakfast it was tohot i the rooms at night
I have wrote my preferances in advance to the hotel and they've followed all of them! Fantastic! Reception was very polite and everyone spoke English. Restorant: food was very good, everyone spoke very good English and were friendly too. The same about spa. Beautiful gardens around the hotel.The room was very clean, warm with airconditioning. Beuatiful bathroom, nice room itself. The metro from the airport stops 50 miters from the hotel and there are two bus stops nearby: bus number 19 and number 32 which are going to the centre. I liked the beach very much- very good if you have small kids: the sea is not deep. Lots of little restorants around the hotel. Hotel was absolutely the top point of my trip to Valencia! If you go to Spain please remember that not everyone speaks English. But if you agree to try to understand them, they will absolutely do there best to explane you everything. That was my experience. I never had any problem with language there!
It was our honeymoon and the room we stayed had a beautiful sea view which we liked the most. The staff at the front desk were very friendly and helpfull also the minibar was free.
good service,location,standards no tea making facilities in the room...and overnight carparking charge of 19 euros despite it being out of season
The location is ideal by the beach and the city. It's a very beautiful recently totally restored hotel with a 100 years history, the food is truly fabulous. The floor in the room and bathroom is made of noisy laminate. The bathroom is very unusual, lots of design, not very practical.
Hotel staff were friendly and very helpful. Facility was clean and the breakfast/lunch were very good. Location is alright and plenty of cabs were available but the metro was a few blocks away. Also, it is a bit of a hike to get over to the waterfront. The area felt safe however.
The room was spacious, stylish and comfortable, which gave very relaxed time to us. This hotel is located a bit out of centre but we did not find the location inconvenient. One metro line just behind of the hotel will take you directly to beach in 2-30 min, the other metro line (5 min walk) will take to city centre in 10 min. Food at the bar was excellent too. Free internet was of good service. Amazingly huge discount when we booked. Highly recommended for both holiday and business.
There was no information in the room regarding the hotel services available to guests. It was not close to the town centre
Since was the first time as Booking guest, I've got a very good room.. Good value for money Internet did not work on 10th floor. Little water came out of the shower
the feeling of being spoiled
We paid for a luxury room and it was lovely The pool and jacuzzi were dirty and unusable
Excellent accommodation with 2 bedrooms. Good choice at breakfast and available between 7am - 11am. The swimming pool was 'out of action' for the duration of our stay - 5 days.
lots of light..which i like. yes, the first night the room in the afternoon was clean and tidy , but the second night , no body bother to fill up the fridge or clean the bathroom only they turn down the bed....all used empty bottled were left together with the dirty towel...unfortunatly , only the first night was the service appropriate...it is not acceptable form a 5 stars hotel ..
The free wireless, the gym, the staff, the comfort of the room Breakfast could be improved; more international tv channels would be useful
It is a very nice hotel. Ideal for conference, business meetings.
The room was excellent- great bathrooms, very clean, very nice stay. Our bartender lady friend was very friendly, able to point us in the right direction for our travels. Thank you! N/a
All : location, excellent services and facilities, exceptional value for money Nil
staff very helpfull,centrel area. no breakfast in price.no coffee use in room.
Friendly staff, late checkout no problem, Room exceptionally clean and perfect location! The 2 things I look forr in a room dissapointed me. Comfy bed & pillows, and good Shower. Bed was hard and full of springs. Pillows were paper thin. Shower went from freezing cold to hot and varied water pressure. These bad points took everything away from the good. Think twice.
Everything was good
the room and the location
THe hotel staff were very helpful and friendly. The location of the hotel was excellent both with regard to the tourist spots, restaurants, and the train station. Our room was spotless. We stayed 5 nights and couldn't fault anything. We had a room located at the front of the hotel and there was no noise at night. The airconditioning worked very efficiently and could be controlled and was practically silent! IWe would certainly stay here again.
Location and staff were super, breakfast was very good that they did not have free internet/wifi
Spacious room,nice large bathroom. Comfortable with friendly atmosphere. A perfect location for city trip. I missed a large bottle of water in the room (complimentary or payable)
there was only smoking rooms available when we arrived as myself and my husband are not smokers we declined this room and were advised a non smoking room would be available in an hour. When we returned we were delighted to be told that we were to be upgraded to a nicer room. It was wonderful. Staff lovely and very helpful. Central location close to everything. I was disappointed in the spa. The girl was pleasant and helful myself and husband booked in i tried the celtic tradition thought it was quite a clinical invironment it was rushed and over very quickly she was working on her own and was moving from room to rooom between my self and my husband it was not as relaxing as other spa experiences i have used in hotels i have stayed in. I would not be recommending it as it is too costly for what we received
Its location, cleanliness, and friendliness of the staff
LOcation and warmth at night TV could not be used without a E25 payment and no keele in the room
Nice and clean place, services excelente and really in the middle of the city
good hotel helpfull staff would recommend
Staff Being charged to park a car at the hotel.
Hotel was well appointed. Single room had a balcony which looked over the city The hotel is about a 30min walk from the centre of the old city and train station. Not too far (and there are plenty of busses), but given the size of Valencia there are plently of other options closer to the centre.
I liked the location and the gorgeous view from the balcony, the mattress, the pillow and the sheets, but that was it. Unfortunately there were too many things I didn't like at this hotel. Firstly, the staff is highly professional and very helpful, but totally unfriendly; but then, this is what I've noticed generally about customer service in Valencia. Secondly, I didn't enjoy the dirty balcony, including the furniture, as I got my cloths dirty; I also wasn't happy to watch a bug crawling out of the bath tub. Thirdly, the use of a small space is not wisely used (at all) - on the contrary. The room might have been refurbished, but in a non-logical way, which makes the room uncomfortable; last, but not least: slow elevators (probably not the wisest programming?).
The room was very warm. I could not get the air conditioning to work properly.
Good location. There wasn't any soap for washing our hands. Rooms are very very noisy. Breakfast and parking too expensive when it is so easy to find alternative solutions.
It´s a nice hotel! Rooms are bit too small...
location was very good,for beach,shopping and visit the town. The balcony was very nice and very large with a nice view to Art Palace The room are very small even for only one person.And the bathroom has no space enough for anything. Is it claustrophobic!!
Welcome treats deliverd to our ro9om soon after arrival, use of gym in the shopping centre and free bottles of water in the room and replenished every day - fantastic! Location was further away form the centre of the citys than I expected and it was very difficutl to find out how to get into the hotel - the entrance was not clearly marked and we had to walk around the shopping centre a few trimes before we coudl find the entrance.
the design of the hotel was very modern and funky. Great location There was no mini bar
easy location and nice big rooms
This is a modern and comfortable hotel located on the top floors of a shopping center. So there is plenty of choices for restaurants. I highly recommend renting a bike form the hotel to take advantage of a vast bike path which is part of nearby L'oceanogràfic and the City of Arts and Sciences. Although the entrance and the lobby give you a feeling for a 4-star stay, I must say the room-furnishing is fairly basic without giving me much to talk about.
the bed not been sure were the front door was
perfect location no complaints
The hotel was just FAB!!!The hotel is just on top of one shopping center full of restaurants!Realli nice|||
location was good! there's a big mall down the hotel.shopping was great.It was close to Arts and Science Center which I guess is the highlight of my Valencia trip. the or staff move so slow at the reception.Both in our check in and check out. no sense of urgency!
Location Staff not friendly
Location next to City of Arts and Sciences Not a 4 star hotel. No conditioner in the bathroom and very few other products one would expect from a 4 star hotel. Just soap, gel and shampoo and soap not replenished every day.
staff friendliness, honesty and helpfulness the other guests!!
Clean, position. English knowledge level of personnel No free parking Noise
felt at ease and had a lovely view from the balcony
The hotel was conveniently located, clean and affordable. We were pleasantly surprised when we arrived. The room and the bathroom were spacious and it was easy to get around through the city from the hotel.
The hotel was central with just a short walk to both the historic centre and the new attractions. And also the no.1 bus stopped directly outside for visiting the Americas Cup complex. Although there is a public car park right next door it was very pricey. There were others quite close which were cheaper and if you get out early enough you can bag a free parking place in a road nearby.
very clean and comfortable. excellent location for sights.large ,bright clean room, very good value for money breakfast far too expensive so we went around the corner!
Nice service, friendly staff and nice room. Location is excellent, close to all the nice restaurants and centre. The fact that, since it was wintertime, we couldnt adjust the temperature (airco is off in wintertime) in the room was very annoying. It was really hot in the room (22 degrees outside) and we had to sleep with the window open (really noisy.)The bed was also a bit too hard.
Location & Value for Money
its proximity, to the city on one side and the park on the other
The room was stylish and comfortable with lots of room.
staff were very helpful
clean and functional. helpful staff. very poor buffet breakfast, air con did not work
Convenience of having parking and close to amenities and transport Breakfast was not as good as advertized, very limited choice, no fresh fruit and expensive for what it was
Near a metro station (5 min on foot) Bad breakfast with low quality. Much noise at night in the room. The room was dirty with a bug in the shower.
very good location, free internet use, nice rooms and facilities Room in 1st floor was a bit noisy to the outside, staff was always correct but due to experience could be more friendly
Very good staff, my congratulations.
Staff was great and very helpful and could speak good english unlike all locals. Room was very clean and comfortable. Very close to city centre by walk and 3 minutes away by walk to metro and hop on hop off stage. Would highly reccomend to someone with a low budget visiting Valencia ;) Altough it is a 3 star it is very close to a 4 star hotel.
Central location, clean room Breakfast buffet was terrible. Basic facilities but fine for an overnight stay.
the rooms were clean and tidy the cafe/bar area
Clean rooms, and relatively quiet Extremely loud music across the road until 3.00am, but only on Saturday night.
Very good location and staff
Nice hotel with very modern facilities Opposite direction to the old city quarters.
Overall I was pleaswed with the hotel anmd the room was excellent. The breakfast was good and desk service was always helpful and useful. The pirce for what is was, was good The problem which is not the hotel's fault, is its location. Unless you are prepared to walk a lot (as I was), taxi is the only real mode of transport as the hotel located a long way from metro lines or the real city centre.
I liked the location near to the green belt that runs through the centre of Valencia next to those fantastic futuristic buildings-the ability to hire Bicycles and ride safely in the green area and also on segregated cycle pathways. Access to the main Beach and port and easy access to the old historic town centre. The hotel itself is medium to large in feel with plenty of facilities and efficiently cleaned. Tasteful modern decor -some might say leaning towards business but arty as well. Staff are always available and always helpful with excellent language skills (English for me) Breakfast while varied in content and range lacked something and I might have questioned paying for it every day if it had not been included in my deal - however l noticed a thriving bakery/cafe next door which would have done well if I hadn't selected breakfast. Other than that I will definitely consider it my first choice when re-visiting Valencia - which I think I well might!
Comfortable, good service, good location
Very nice rooms. The staff was very good. It is very close to the old river which is now a park, and was very nice for running, walking and biking. Although there was an exercise room, it was very hot, and not conducive to exercising
Good location, very good service, clean rooms. Room needs renovation (floor).
Very laid back and staff helpful & pleasant. Rooms good size and good selection of toiletries which was very useful as had to dump a few at the airport due to draconian measures of the uk airports
Most importantly for us was location and this one was pefect for exploring the city by foot Still some work being undertaken at the hotel, but nothing that cannot be put up with..
The space in the room, the hotel staff were very helpful It was really diffiuclt finding the hotel street as it is above a pavement and not shown on the navi. There is absolutely no signs which the hotel must change
Service kindness and understanding Service at the breakfast and gastronomic need strong improvement for a 5 stars Hotel cathegory.
I did only 2 nights and b fast was good clean room nice b room and quiet nights There was no time to complain all was fine
Attentiveness of staff and quality of interior design. Toilet arrangement in bedroom could be improved.