Anaheim Portofino Inn and Suites

Unsatisfied

Pros: Hotel staff was very rude, there was no place to park had to park next door for 25 a night. I would never stay at this place again

well...

Pros: The lobby smelled nice. Ok beds. Easy walk to disney.

Cons: Air conditioning rumbled like an old washing machine trying to escape. Unfinished hole repairs in the walls. Room had a dirty feel to it.

Room size

Pros: The rooms were laid out nicely with the king bed in one room and the bunk beds and couch in the other.

Cons: The beds were horribly uncomfortable and ancient. The walls are thin and we listened to our upstairs neighbors walk around until the wee hours. On top of that, our credit card was charged by the hotel after we paid in full through Kayak. When we spoke to the manager to adjust it, he told us multiple times 'we weren't supposed to see that bill' (since it was significantly lower than what we paid!) On top of that, he asked us to pay a resort fee, which was clearly laid out in the bill that he sent to Kayak. Very frustrating end to our stay, and we will not be going back.

Pros: Our a/c didn't really work and the fridge didn't get very cold. It was just OK. Price was OK but still had to pay a $12/day resort fee I was unaware of until I arrived.