W Austin

Top Wellness Hotel

Pros: Decent atmosphere.

Cons: Bait and switch tactics. They put me in a tiny accessible room then they tried to upsale an upgrade to me. Terribly dishonest.

Pros: Front desk and room service staff were awesome!!

Cons: It seemed dark- the rooms were nothing spectacular. We got an awesome deal, so I can't complain about this particular trip. But I have stayed before and think it needs to be updated. It's a great hotel but the atmosphere doesn't compare to rhe JW.

Cons: The bed was so uncomfortable and had this weird tarp blanket beneath the sheets. The bed was just uncomfortable in general and I've stayed at other W hotels and the beds are always awesome so I was surprised that this bed as so uncomfortable.

Cons: Stayed two nights and the room wasn't cleaned at all during our stay. Had laundry sent out and it returned with items missing. Overall very expensive for a very small room and average service. ...