"i dreaded getting into the all weekend because of the smell."(in 1870 reviews)
Cons
"No for 1 1/2 hours."(in 1799 reviews)
"Have to wait for ed."(in 1763 reviews)
"Car is never ready when I book from this ."(in 287 reviews)
Reviews
Overall rating7.3 GoodBased on 32 reviews
Cleanliness
7.0
Comfort
7.9
Overall
7.3
Pick-up/Drop-off
7.8
Value for money
7.6
Recent reviews
Traveller rating
8
3
3
2
0
Find reviews that mention:
2.0
Pros:Drop off was quick but it looked like both the workers at the booth wanted to be anywhere other then there.Cons:It took awhile to pick up the car because the front desk was understaffed. The vehicle smelled heavily of smoke the interior driver and passenger side doors where cut up and the seats were stained and filthy. The front windshield had two big chips in it and there were scratches all over the vehicle. Lastly, someone took the floor mats out of the vehicle and never returned them. I will NEVER RENT FROM AVIS AGAIN and I strongly suggest you don’t either.Reviewed 26 May 2021
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10.0
Cons:The only issue I had was finding your office. Once I found it - the service was fast and helpful.Reviewed 30 Apr 2021
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4.0
Pros:Clean. Easy pickup and great service in BHM.Cons:Problem with steering. Canceled part of trip. “No replacements anywhere.” Called multiple times. Incredible wait time with service. Spoke with manager at drop off. Also sent email with details. Still charged full price. Will leave bad review on Yelp and Google if not fixed.Reviewed 13 Apr 2021
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10.0
Cons:Everything was fine.Reviewed 16 Mar 2021
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10.0
Pros:Staff was friendly and helpful process was smooth.Cons:There was some kind of film or something on the glass near the odometer and it made it hard to see sometimes but overall the car was clean.Reviewed 1 Jan 2021
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6.0
Pros:Drop-off was easyCons:Car is never ready when I book from this location. Have to wait for car to be cleaned.Reviewed 21 Sep 2020
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4.0
Pros:Drop off was easyCons:They ran out of cars so I had to get a minivan. Minivan wasn’t all the way clean. The minivan had no amenities. My phone couldn’t connect to the radio. The passenger seat was broken.Reviewed 8 Sep 2020
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8.4
Pros:The staff was very friendly. Drop off was quick and easy.Reviewed 2 Aug 2020
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6.0
Cons:No cars available for 1 1/2 hours. No reason why except some cryptic excuse about sanitizing the cars. Customer service was bad.Reviewed 20 Jun 2020
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6.0
Cons:Something had rotted inside and they tried to cover the smell with car fresheners. Even the check in attendant was disgusted.Reviewed 5 Nov 2019
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9.6
Cons:The Maintenance Required light came on during my trip likely indicating that it is time for an oil change.Reviewed 4 May 2019
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8.0
Dead Battery on Key FobCons:Dead Battery on Key Fob. They don’t inspect the car with you for dents & scratches before you leave.Reviewed 4 Aug 2018
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