Guest reviews
Overall rating
7.6
Good
Based on 2,280 reviews
Cleanliness
8.0
Comfort
8.1
Pickup/dropoff
8.0
Value for money
7.7
Avis car rental prices in Columbus
| Luxury | £40/day | |
| Convertible | £57/day | |
| Van | £48/day |
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Great car for slick streets."
(in 2113 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
great car
car available
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easy drop
car was great
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10.0
Pros: I made a reservation for a big car but it wasn’t quite large enough for what I needed, when I went back to see if I could upgrade to a bigger one, they changed the paperwork and within a few minutes for no charge, I had a bigger car ready to go! Thanks again!!
Cons: Directions into the rental car pickup/dropoff locations in the airport. It was a little confusing and took us a while for figure out
review from
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5.6
Watch for added charges
Cons: Billled me $50 extra for fuel (I returned it full) and added insurance that I did not buy with the reservation. avis removed fuel charge but only 1/2 of the insurance charge after I complained. Not renting from again
review from
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2.0
Cons: I didn’t like that they ended up not even having a car for me that I reserved 3 days in advance. Terrible service. I will never rent a car from Avis again!!! Their solution was for me to do a round trip rental when I needed a one way. Obviously that was not going to work for me.
review from
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10.0
Great service
Pros: Professional and courteous.
Cons: Nothing
review from
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2.0
Cons: Terrible! Avis sales person at the counter kept trying to sell me things and get me to upgrade for big $ when I was checking in. Wouldn't honor my Preferred status. The car was cheap, dirty, and wouldn't start on occasion. Customer service at Avis was terrible. Never did assist when I tried to fix the problems while enroute to my destination. Maybe that's their new sales technique if you just go with a standard car rather than allowing them to "up" your rental agreement at check-in.
review from
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4.4
Bad car
Pros: The car was old, high mileage, bad electronics--crappy.
review from
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6.8
Pros: The pick up and return process is pretty simple.
Cons: The price was $391 at the rental counter. The price on Kayak was $152. The rep corrected it. Still waiting for the charge to post to my credit card so I can verify the correct price was charged.
review from
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2.0
Avis was terrible!!
Cons: My reservation time was 3pm for a mini van. I did not get my SUV until 5:30pm. Apparently reservation means nothing to Avis I not only got the wrong kind of vehicle I got it 2 1/2 hrs late! As for Kayak the contract was not very clear on the LIMITED millage and apparently do not really partner with Avis on the insurance, which is also not clear when booking!
review from
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8.0
Good rental
Pros: The car was newer and ran smooth.
Cons: The car was not cleaned on the inside or outside. The customer service representative just pointed the direction to look for the vehicle at pick up.
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10.0
Great service and price!
Pros: Friendly service and nice car. Price was very reasonable.
review from
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2.0
Terrible customer service
Cons: People at the counter were very rude and disrespectful. Originally told me I could use a debit card on file. Then that was denied once I arrived and tried to. Then swipe my credit card over and over saying it wouldn't read. Which locked the card out. I never got my rental. The attendants at the counter told me my brother could come out his credit card on file and use my reservation and I pay an additional 13.99 a day. Which I was fine with. Once my brother got there they said that they never said he could use my reservation and tried to charge double. I will never use Avis again
review from
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2.0
Cons: I had originally booked at the Columbus, OH airports but it booked in different location. It was not at all a good experience..
review from
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10.0
Pros: I made a reservation for a big car but it wasn’t quite large enough for what I needed, when I went back to see if I could upgrade to a bigger one, they changed the paperwork and within a few minutes for no charge, I had a bigger car ready to go! Thanks again!!
Cons: Directions into the rental car pickup/dropoff locations in the airport. It was a little confusing and took us a while for figure out
review from
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10.0
Great service
Pros: Professional and courteous.
Cons: Nothing
review from
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10.0
Great service and price!
Pros: Friendly service and nice car. Price was very reasonable.
review from
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6.8
Pros: The pick up and return process is pretty simple.
Cons: The price was $391 at the rental counter. The price on Kayak was $152. The rep corrected it. Still waiting for the charge to post to my credit card so I can verify the correct price was charged.
review from
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8.0
Good rental
Pros: The car was newer and ran smooth.
Cons: The car was not cleaned on the inside or outside. The customer service representative just pointed the direction to look for the vehicle at pick up.
review from
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5.6
Watch for added charges
Cons: Billled me $50 extra for fuel (I returned it full) and added insurance that I did not buy with the reservation. avis removed fuel charge but only 1/2 of the insurance charge after I complained. Not renting from again
review from
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2.0
Cons: I didn’t like that they ended up not even having a car for me that I reserved 3 days in advance. Terrible service. I will never rent a car from Avis again!!! Their solution was for me to do a round trip rental when I needed a one way. Obviously that was not going to work for me.
review from
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2.0
Cons: Terrible! Avis sales person at the counter kept trying to sell me things and get me to upgrade for big $ when I was checking in. Wouldn't honor my Preferred status. The car was cheap, dirty, and wouldn't start on occasion. Customer service at Avis was terrible. Never did assist when I tried to fix the problems while enroute to my destination. Maybe that's their new sales technique if you just go with a standard car rather than allowing them to "up" your rental agreement at check-in.
review from
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4.4
Bad car
Pros: The car was old, high mileage, bad electronics--crappy.
review from
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2.0
Avis was terrible!!
Cons: My reservation time was 3pm for a mini van. I did not get my SUV until 5:30pm. Apparently reservation means nothing to Avis I not only got the wrong kind of vehicle I got it 2 1/2 hrs late! As for Kayak the contract was not very clear on the LIMITED millage and apparently do not really partner with Avis on the insurance, which is also not clear when booking!
review from
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2.0
Terrible customer service
Cons: People at the counter were very rude and disrespectful. Originally told me I could use a debit card on file. Then that was denied once I arrived and tried to. Then swipe my credit card over and over saying it wouldn't read. Which locked the card out. I never got my rental. The attendants at the counter told me my brother could come out his credit card on file and use my reservation and I pay an additional 13.99 a day. Which I was fine with. Once my brother got there they said that they never said he could use my reservation and tried to charge double. I will never use Avis again
review from
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2.0
Cons: I had originally booked at the Columbus, OH airports but it booked in different location. It was not at all a good experience..
review from
Where can I find Avis hire cars in Columbus?
4600 International Gateway, Avis car hire
Address
4600 International GatewayPhone
+1 380 867 0002Top tips for hiring a car from Avis in Columbus
- Book your car hire from Columbus in Avis at least 1 day before your trip in order to get a below-average price
- Compact car hires from Avis in Columbus are around 38% cheaper than other car types, on average
FAQs about hiring a car from Avis in Columbus
What is the most popular car hire from Avis in Columbus?
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Avis in Columbus.
How many car hire locations does Avis have in Columbus?
Avis has 7 car hire locations in Columbus. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Columbus Airport (CMH)?
Yes
Does Avis offer shuttle or airport pick-up services from Columbus Airport (CMH)?
Yes
