Swissotel Bangkok Ratchada

silent rooms .location near MRT station

Hotel never found the booking made through booking .com so we were forced to pay for an upgrade to executive floor . We found as well that the people there were very strict and limited in terms of service. The upgrade was sold to us as a better value for money deal than booking .com but it turned out to be like for like much worse !

I am writing to complain about my very unpleasant stay at the Swissotel Le Concorde on July 4, 2009. I booked a room for 2 persons thru booking.com. When I arrived at the hotel, I told the personnel of the hotel that the second person will arrive later, but the person who checked me in did not tell that the second person would need to be registered at the hotel. Later in the evening, I arrived at the hotel with my friend (i.e. the second person). Although I said that I booked the room for 2 persons, but I was told that I had to pay 1,000 Baht extra, otherwise the second person was not allowed to go upstairs. I said that I booked the room for 2 persons (and requested 2 beds) and told the person who checked me in that the second person will join me later (which she did half an hour after I have checked in). The hotel staff at the lobby, when I returned that evening, did not accept this and said that I should have registered my friend when I checked in. I was very angry about this kind of manoeuvre to charge me an extra 1,000 Baht plus 17% service and tax, especially for a 5-star hotel. I give this hotel zero point for the rating and will never ever go back nor recommend it. If possible, could you please forward my complaint to the hotel and also to the equivalence of the Hong Kong Tourist Association in Thailand or Bangkok. Thank you in advance. Auguste Tran