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Many meals and movie selections which helped.

No leg room.

The service and comfort were Ok. Breakfast was poor.

MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT.

Crew was pleasant.

We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky.

Food was not good. Small portion.

No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks.

Lounges a bit sparse and.no vegetarian snacks.

Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!

No entertainment which it is normal since the price is so cheap.

China Southern gave me a complimentary upgrade to premium economy for both legs of my flight.

The food was below average airline food. A omelette I was served was not edible.

Out of Phnom Penh, the roll was good, but then Cambodia is famed for its French bakeries. The fruit included fresh dragonfruit, a favorite. The rest was really rather disgusting.

Crowded flight - very cramped seating. No bench, stool, or anyplace to sit in the smoking room at Guangzhou, but they did seem to have air extractors or something because other airports (e.g. Doha) are totally dreadful. No jetway to deplane, and stairs are a bit of a problem for me. Staff oblivious! Another passenger helped me down the stairs.

Food was not good. Small portion.

I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!

The service and comfort were Ok. Breakfast was poor.

MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT.

Long time of waiting

No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks.

Lounges a bit sparse and.no vegetarian snacks.

Flight was short and bumpy, so I was impressed that flight attendants managed to pass out peanuts and water.

Flight left Harbin 2.5 hours late and arrived in Vladivostok 3 hours late. There was no explanation in English other than that aircraft was unavailable, and I'm pretty sure that Chinese announcements were just as sparse. Staff in Harbin were close to venomous when asked about the situation. As a result of the flight's lateness, I missed the last bus from the airport in Vladivostok and had to take $27 taxi, arriving at hotel after 1 in the morning.

Lost my baggage

Price and Plane

Boarding was completely random, economy seats felt narrower than typical, had to pay for seat selection.

Long time of waiting

The service and comfort were Ok. Breakfast was poor.

MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT.

Many meals and movie selections which helped.

No leg room.

Overall an ok flight.

We did not depart on time.

Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!

No entertainment which it is normal since the price is so cheap.

Price and Plane

Boarding was completely random, economy seats felt narrower than typical, had to pay for seat selection.

Boarding process, families were not given seats next to each other so there was a lot of chaos inside when they kept trying to ask fellow passengers to move etc.

Out of Phnom Penh, the roll was good, but then Cambodia is famed for its French bakeries. The fruit included fresh dragonfruit, a favorite. The rest was really rather disgusting.

Crowded flight - very cramped seating. No bench, stool, or anyplace to sit in the smoking room at Guangzhou, but they did seem to have air extractors or something because other airports (e.g. Doha) are totally dreadful. No jetway to deplane, and stairs are a bit of a problem for me. Staff oblivious! Another passenger helped me down the stairs.

Overall an ok flight.

We did not depart on time.

See above. Also stewardesses gave free rein to travel agent passengers, everyone else was instructed "sit down" while these travel agents roamed the aisles before boarding and were not told one thing. It seemed the stewardesses were afraid of them and this was a strange unfair favoritism.

Everything

In flight entertainment worked on the way back home. Mostly comfortable flight.

The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet.

No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks.

Lounges a bit sparse and.no vegetarian snacks.

China Southern gave me a complimentary upgrade to premium economy for both legs of my flight.

The food was below average airline food. A omelette I was served was not edible.

Flight was short and bumpy, so I was impressed that flight attendants managed to pass out peanuts and water.

Flight left Harbin 2.5 hours late and arrived in Vladivostok 3 hours late. There was no explanation in English other than that aircraft was unavailable, and I'm pretty sure that Chinese announcements were just as sparse. Staff in Harbin were close to venomous when asked about the situation. As a result of the flight's lateness, I missed the last bus from the airport in Vladivostok and had to take $27 taxi, arriving at hotel after 1 in the morning.

Out of Phnom Penh, the roll was good, but then Cambodia is famed for its French bakeries. The fruit included fresh dragonfruit, a favorite. The rest was really rather disgusting.

Crowded flight - very cramped seating. No bench, stool, or anyplace to sit in the smoking room at Guangzhou, but they did seem to have air extractors or something because other airports (e.g. Doha) are totally dreadful. No jetway to deplane, and stairs are a bit of a problem for me. Staff oblivious! Another passenger helped me down the stairs.

The service and comfort were Ok. Breakfast was poor.

MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT.

Long time of waiting

Food was not good. Small portion.

I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!

Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!

No entertainment which it is normal since the price is so cheap.

Boarding process, families were not given seats next to each other so there was a lot of chaos inside when they kept trying to ask fellow passengers to move etc.

Lost my baggage

The flight CZ3517 was delayed by more than 2 hours.

The service and comfort were Ok. Breakfast was poor.

MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT.

Food was not good. Small portion.

Crew was pleasant.

We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky.

I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!

Price and Plane

Boarding was completely random, economy seats felt narrower than typical, had to pay for seat selection.

Out of Guangzhou (CAN), the food was dreadful. They cannot make decent coffee, either! They did have UHT milk instead of powdered creamer for the coffee, so that was better than usual! Once the flight attendant rebooted my non-functioning entertainment system, it had quite a bit to offer.

Seated in the last row, so the seat would not recline so much as an inch. On such a long flight (something over 14 hours), a hard, cramped seat is difficult to endure. Aircraft was filled to bursting, not a single vacant seat. With so many people, boarding could be better organized. Not the most experienced or competent of pilots, either. Could not handle crosswinds landing at JFK, so it was a rather hairy landing, weaving down the runway.

Crews

A bit cramped

Flight was short and bumpy, so I was impressed that flight attendants managed to pass out peanuts and water.

Flight left Harbin 2.5 hours late and arrived in Vladivostok 3 hours late. There was no explanation in English other than that aircraft was unavailable, and I'm pretty sure that Chinese announcements were just as sparse. Staff in Harbin were close to venomous when asked about the situation. As a result of the flight's lateness, I missed the last bus from the airport in Vladivostok and had to take $27 taxi, arriving at hotel after 1 in the morning.

Crew was pleasant.

We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky.

Fare was low.

They delayed the flight almost two hours to wait for other people to make the connection. We had stickers put on our shoulders to indicate that we were in a short time window, but it seems that those were badges for us to be taken advantage of by hawkers with mobile carts to pick us up outside security, take us to our gate and then demand cash.

Not a fully booked flight so more space. Also arrived early.

Food selection was limited and not as abundant as other air china flights.

In flight entertainment worked on the way back home. Mostly comfortable flight.

The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet.

Price and Plane

Boarding was completely random, economy seats felt narrower than typical, had to pay for seat selection.

Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!

No entertainment which it is normal since the price is so cheap.

The flight CZ3517 was delayed by more than 2 hours.

Lost my baggage

Long time of waiting

Many meals and movie selections which helped.

No leg room.

I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!

The service and comfort were Ok. Breakfast was poor.

MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT.

Out of Guangzhou (CAN), the food was dreadful. They cannot make decent coffee, either! They did have UHT milk instead of powdered creamer for the coffee, so that was better than usual! Once the flight attendant rebooted my non-functioning entertainment system, it had quite a bit to offer.

Seated in the last row, so the seat would not recline so much as an inch. On such a long flight (something over 14 hours), a hard, cramped seat is difficult to endure. Aircraft was filled to bursting, not a single vacant seat. With so many people, boarding could be better organized. Not the most experienced or competent of pilots, either. Could not handle crosswinds landing at JFK, so it was a rather hairy landing, weaving down the runway.

Crews

A bit cramped

Boarding process, families were not given seats next to each other so there was a lot of chaos inside when they kept trying to ask fellow passengers to move etc.

Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!

No entertainment which it is normal since the price is so cheap.

Overall an ok flight.

We did not depart on time.

Many meals and movie selections which helped.

No leg room.

Everything

Long time of waiting

The flight CZ3517 was delayed by more than 2 hours.

No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks.

Lounges a bit sparse and.no vegetarian snacks.

Crews

A bit cramped

Lost my baggage

Food was not good. Small portion.

I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!

Many meals and movie selections which helped.

No leg room.

In flight entertainment worked on the way back home. Mostly comfortable flight.

The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet.

No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks.

Lounges a bit sparse and.no vegetarian snacks.

First of all, I understand how their business model works. Hence no delay is a big plus. Also the food is decent and customer service is OK. Their movie collections are sick too!!! You must to check them out!

No cell phone during the flight. The way they assigned seats i.e if you are a random customer, they will assign you to all the way to the back or middle seat. Not to mention their website is basically useless if you are a foreigner.

Crews

A bit cramped

China Southern gave me a complimentary upgrade to premium economy for both legs of my flight.

The food was below average airline food. A omelette I was served was not edible.