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Crew team's hospitality

No LCD monitors during 6 hrs flight

Crew was great, extra security checkpoint made it hard to get thru the line on layover, it's kind silly to be checked again immediately when you get out to one plain and in harry to get to another.

Nothing

poor customer service

According to Kayak one piece of check in baggage was included. In reality, I had to pay extra.

Flying time was comfortable. Pilot done a good job. Crew members r nice. Air hostesses were good.

Hopeless food. T. V. Was not in good condition. Toilets were not clean.

Direct flight which starts really late m add the delays it gets even later..

No food served in the plane for a long time for parents , one of whom is a diabetic Wheelchair service is poor as the ratio of passengers needing assistance to the chairs is 1 attendant for 20 passengers and takes over a good hour of wait besides customs and other procedures

Seats , crew and toilets

My seats that I selected was changed to something at the very end of the plane for both the trips. Disappointed about this service

Kidness

Completely crowded, no socks, no eye masks, no ear plugs

Everything went smooth

Solid meal, regular beverage service

No use of cell phones, even in airplane mode. Then, they don't allow entertainment units of exit rows to be out.

Flight was delayed for more than five hours...

Smooth flight, comfortable seats, crew was very catering and kind

The equipment on the plane needs some tuning up such as the screens tilting on their own (like falling down)

The seats were comfortable, food was ok . Staff were friendly

The service was a bit relaxed, with kids I had a little hard time getting attention promptly

Customs in Skopje

You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !

Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced.

Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal.

Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!

I will never purchase a flight with Qatar

Crew was nice. Food was excellent.

Okay

Okay

Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing.

The food was good

The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service.

The crew was very nice and helpful.

The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end.

The flight crew and flights itself were great.

I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed.

Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip

The cabin crew were fantastic and funny

Tiny seats

Short, comfortable flight. Nothing special. Got us where we needed to be without incident.

Nothing. This is filler text to meet the min. characters.

Night flight so no entertainment allowed sleeping

Kosher food could be improved

Pretty uniforms and good service: Polite, gentle, helpful

Everything

Not many old Bollywood movies to select from...

Excellence !!!

Great staff and awesome entertainment selection

There is nothing to not like

Food and delay

Luggage again losted

It was darn near impossible to track down my lost luggage. It was left in Berlin somehow, when I had a 2 hour layover & over a 2 hour delay. You had no number to get a hold of an operator directly. I won't be flying air Berlin anymore.

The flight was late, changed gates three times, they gave me a drink thinking is comped as every other companies do and then ask me for money. Personnel would keep talk in German instead just talking in English. Very annoying

Service

Chai ☕️ should be good

The Food is bad.

Enjoyable,normal everything

Tight seats

Crew was cool and service was good.

Because I purchased the ticket from kayak I feel like they punished me. I had a 14 hour layover. I went to the counter ask about a meal voucher and they said I didn't qualify because I purchased through a 3rd party and so I sat there for 14 hours dreaming of when I would eat next.

Excellent service, comfortable, clean, on time.

good entertainment system

not enough leg room

flight was on time

insufficient AC during boarding endlessly screaming baby

Great complimentary chocolate.

You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA.

Dissatisfied!!!

See comments above.

Good service,always smiling flight attendants,

Small tight chairs.

I specifically booked this flight for the 8 hr layover so I could go downtown Munchen. the Plane was 4 hrs late leaving Edinburgh!! what is there to like? nothing.

regardless of the late takeoff from Edinburgh, your boarding procedures are like a 3rd world airport. the food was 1/3 of a sandwich. that's food? no entertainment on board of course. why do I pay $500 for such flights? I'll go Ryanair from now on!

Flight delayed by about an hour

Price, Opportunity to check out a city I never would have visited while on extended layovers

Lack of English or hard to understand English was a bit difficult to navigate sometimes with the airline and airports (especially I the Xiamen airport) - less of an issue for me because I'm pretty easy going and able to figure out things and plan ahead without many questions to airport or airline staff - but this could be difficult for a large amount of Non-Chinese speaking Americans with a less excited and curious outlook on travel :)

As everyone was lining up at the gate to board, a guy came out yelling at everyone is Chinese. I have no idea what he said but it didn't sound good. We sat on the plane for 1.5 hr waiting to depart. An announcement was finally made that there was some kind of issue with air traffic, we ended up almost 2 hrs delayed. The volume on the media device in front of me was not working. The seats were terribly uncomfortable, my butt was hurting after the first hour.

The entertainment system the company provides for international flights is very nice. Movies and games keep you entertained.

Flight was Shanghai to Fuzhou, 10 hour layover and Fuzhou to JFK. Our flight from Shanghai to Fuzhou was delayed for 3 hours for "inclement weather" - it was clear in Shanghai. Flight company communicated to progressive, who the flight was booked through, that the flight would be an hour late, so I received a text saying new departure time would be an hour later. This was false. After that hour the only messages we were getting at the airport were "flight is delayed, new departure time will be announced later". We arrived in Fuzhou 3 hours later, at 0300. The bus ride to the hotel provided by the airline is one hour each way, and our connecting flight was 0900, so it was a waste of time to try to get to the hotel. This means we just stayed in the airport all night and boarded our next 15 hour flight with no sleep, no shower and nothing to eat. Customer service for flight would announce turbulence every 3 minutes, even after plane was having turbulence for 10-15 minutes. This freezes entertainment. Etc etc. many other small disorganized things as well.

Comfortable and friendly

No problems

Personal TV

Safety, Friendlyness, Seats, Entertainment

the flight time was quick , by the time you took off you practically were preparing for landing

nothing disappointing

Reasonable price

Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent).

Plane was clean and overall the service was good. The new terminal and gate at Helsinki are very nice.

Boarding was disorganized and chaotic. The seats could have been more comfortable for a tall person. Finnair also likes to nickel and dime.

Finnair was every bit as good as the best European airlines I've used in the past. Compares favorably to British, KLM, Swissair, etc. Service was top notch, good food, entertainment, comfort, airport lounge, etc.

We missed are connecting flight

The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights.

The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive.

Service was terrible

No jetway at FRA. Arrival in Kiev was difficult. NO ONE met the flight, as promised, to help us get to passport contro; and our connecting flight. Passport control was swamped with people and there were NO EXPRESS LINES for those with tight connections, such as I had. Security was likewise slow and full so that arrival to the gate for the connecting flight was really difficult.

Crew team's hospitality

No LCD monitors during 6 hrs flight

nothing

I didn't make my transfer flight because the airline was late, passport control waa ridiculously long and yet somehow they knew not to put my luggage on the connecting flight. As if knowing I would not make it. It's odd to me how they found 2 suitcases in piles of them that were supposed to be on the plane already heading to riga and Yet had no time to let me board. Even after all that no compensation, apology or even concern was made after I ran my way through the airport hoping to catch my flight, shaking from exhaustion and in tears. They have the poorest customer service I have ever experienced as they sat there for 15 minutes hearing them yelling at customers and shrugging away their concerns meanwhile ignoring my questions on what to do as they passed our boarding passes around with no answers. The only one I felt more sorry for than us was a pregnant lady with 4 kids they made go through the same situation and an older gentleman they refused to help because he didn't have a way to book online so they told him it wasn't their problem. I have never felt such anger at something I had no control over. $300 taken from my rent money i had put away I had to book a new flight just to be able to get to my final destination.

SEAT WAS NOT COMFORTABLE AND THE IN FLIGHT ENTERTAINMENT TV SCREEN DINT WORK PROPERLY

Good responsive crew and food

Nothing to report in specific since this is a very short flight

Flying time was comfortable. Pilot done a good job. Crew members r nice. Air hostesses were good.

Hopeless food. T. V. Was not in good condition. Toilets were not clean.

Flight got so delayed...

Crew are great and entertainment options are good.

The seats are quite uncomfortable and small. Really struggled to get comfortable.

Crew was nice. Food was excellent.

Okay

Okay

I liked the food, the crew, and the team at the airport was nice and professional.

Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight.

No complaints

Great smooth flight, amazing movies, everything was clean and smelled great, crew was catering

Nothing to complain about!

The food was low quality and delivered in a demeaning fashion.

The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines.

No complaints