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(Return)
Airports
Origin
London
£317
only
£317
Destination
Bangkok
£317
only
£317
Fri, 24 Nov
LHR
BKK
23h 05m
Sun, 10 Dec
BKK
LHR
29h 35m
£317
Trip: 17 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 2823 reviews
Overall
6.3
Boarding
6.5
Comfort
6.3
Crew
6.7
Entertainment
5.8
Food
5.8
IAD
PEK
OK 4.6

Fare was low.

They delayed the flight almost two hours to wait for other people to make the connection. We had stickers put on our shoulders to indicate that we were in a short time window, but it seems that those were badges for us to be taken advantage of by hawkers with mobile carts to pick us up outside security, take us to our gate and then demand cash.

EWR
PEK
Excellent 9.0

Many meals and movie selections which helped.

No leg room.

PEK
NGO
Mediocre 2.0

The service and comfort were Ok. Breakfast was poor.

MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT.

PEK
JFK
OK 5.6

Crew was pleasant.

We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky.

MNL
PEK
Good 6.0

Food was not good. Small portion.

Mon, 6 Nov
LHR
BKK
28h 25m
Wed, 6 Dec
BKK
LHR
26h 35m
£323
Trip: 31 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 3233 reviews
Overall
7.0
Boarding
7.1
Comfort
6.9
Crew
7.4
Entertainment
6.7
Food
6.6
CAN
JFK
OK 4.6

Out of Guangzhou (CAN), the food was dreadful. They cannot make decent coffee, either! They did have UHT milk instead of powdered creamer for the coffee, so that was better than usual! Once the flight attendant rebooted my non-functioning entertainment system, it had quite a bit to offer.

Seated in the last row, so the seat would not recline so much as an inch. On such a long flight (something over 14 hours), a hard, cramped seat is difficult to endure. Aircraft was filled to bursting, not a single vacant seat. With so many people, boarding could be better organized. Not the most experienced or competent of pilots, either. Could not handle crosswinds landing at JFK, so it was a rather hairy landing, weaving down the runway.

LAX
CAN
Excellent 9.3

No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks.

Lounges a bit sparse and.no vegetarian snacks.

CAN
KUL
Excellent 10.0

Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!

No entertainment which it is normal since the price is so cheap.

SFO
CAN
Good 7.3

China Southern gave me a complimentary upgrade to premium economy for both legs of my flight.

The food was below average airline food. A omelette I was served was not edible.

PNH
CAN
OK 5.3

Out of Phnom Penh, the roll was good, but then Cambodia is famed for its French bakeries. The fruit included fresh dragonfruit, a favorite. The rest was really rather disgusting.

Crowded flight - very cramped seating. No bench, stool, or anyplace to sit in the smoking room at Guangzhou, but they did seem to have air extractors or something because other airports (e.g. Doha) are totally dreadful. No jetway to deplane, and stairs are a bit of a problem for me. Staff oblivious! Another passenger helped me down the stairs.

Mon, 6 Nov
LHR
BKK
23h 05m
Mon, 27 Nov
BKK
LHR
29h 35m
£319
Trip: 22 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 2823 reviews
Overall
6.3
Boarding
6.5
Comfort
6.3
Crew
6.7
Entertainment
5.8
Food
5.8
IAD
PEK
OK 4.6

Fare was low.

They delayed the flight almost two hours to wait for other people to make the connection. We had stickers put on our shoulders to indicate that we were in a short time window, but it seems that those were badges for us to be taken advantage of by hawkers with mobile carts to pick us up outside security, take us to our gate and then demand cash.

MNL
PEK
Good 6.0

Food was not good. Small portion.

MNL
PEK
Mediocre 2.0

I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!

PEK
NGO
Mediocre 2.0

The service and comfort were Ok. Breakfast was poor.

MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT.

MNL
PEK
Excellent 8.0

Long time of waiting

Sun, 5 Nov
LHR
BKK
43h 50m
Sun, 12 Nov
BKK
LHR
26h 35m
£327
Trip: 8 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 3233 reviews
Overall
7.0
Boarding
7.1
Comfort
6.9
Crew
7.4
Entertainment
6.7
Food
6.6
CAN
JFK
OK 4.6

Out of Guangzhou (CAN), the food was dreadful. They cannot make decent coffee, either! They did have UHT milk instead of powdered creamer for the coffee, so that was better than usual! Once the flight attendant rebooted my non-functioning entertainment system, it had quite a bit to offer.

Seated in the last row, so the seat would not recline so much as an inch. On such a long flight (something over 14 hours), a hard, cramped seat is difficult to endure. Aircraft was filled to bursting, not a single vacant seat. With so many people, boarding could be better organized. Not the most experienced or competent of pilots, either. Could not handle crosswinds landing at JFK, so it was a rather hairy landing, weaving down the runway.

LAX
CAN
Excellent 9.3

No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks.

Lounges a bit sparse and.no vegetarian snacks.

HRB
VVO
OK 4.0

Flight was short and bumpy, so I was impressed that flight attendants managed to pass out peanuts and water.

Flight left Harbin 2.5 hours late and arrived in Vladivostok 3 hours late. There was no explanation in English other than that aircraft was unavailable, and I'm pretty sure that Chinese announcements were just as sparse. Staff in Harbin were close to venomous when asked about the situation. As a result of the flight's lateness, I missed the last bus from the airport in Vladivostok and had to take $27 taxi, arriving at hotel after 1 in the morning.

DPS
CAN
Mediocre 2.0

Lost my baggage

SFO
CAN
Good 7.3

Price and Plane

Boarding was completely random, economy seats felt narrower than typical, had to pay for seat selection.

Sun, 12 Nov
LHR
BKK
20h 20m
Wed, 13 Dec
BKK
LHR
21h 50m
£319
Trip: 32 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 2823 reviews
Overall
6.3
Boarding
6.5
Comfort
6.3
Crew
6.7
Entertainment
5.8
Food
5.8
PEK
JFK
OK 5.6

Crew was pleasant.

We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky.

MNL
PEK
Excellent 8.0

Long time of waiting

PEK
NGO
Mediocre 2.0

The service and comfort were Ok. Breakfast was poor.

MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT.

EWR
PEK
Excellent 9.0

Many meals and movie selections which helped.

No leg room.

PEK
BKK
Excellent 9.3

Overall an ok flight.

We did not depart on time.

Sun, 5 Nov
LHR
BKK
43h 50m
Sun, 12 Nov
BKK
LHR
26h 35m
£327
Trip: 8 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 3233 reviews
Overall
7.0
Boarding
7.1
Comfort
6.9
Crew
7.4
Entertainment
6.7
Food
6.6
CAN
JFK
OK 4.6

Out of Guangzhou (CAN), the food was dreadful. They cannot make decent coffee, either! They did have UHT milk instead of powdered creamer for the coffee, so that was better than usual! Once the flight attendant rebooted my non-functioning entertainment system, it had quite a bit to offer.

Seated in the last row, so the seat would not recline so much as an inch. On such a long flight (something over 14 hours), a hard, cramped seat is difficult to endure. Aircraft was filled to bursting, not a single vacant seat. With so many people, boarding could be better organized. Not the most experienced or competent of pilots, either. Could not handle crosswinds landing at JFK, so it was a rather hairy landing, weaving down the runway.

CAN
KUL
Excellent 10.0

Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!

No entertainment which it is normal since the price is so cheap.

SFO
CAN
Good 7.3

Price and Plane

Boarding was completely random, economy seats felt narrower than typical, had to pay for seat selection.

CAN
DEL
Good 6.3

Boarding process, families were not given seats next to each other so there was a lot of chaos inside when they kept trying to ask fellow passengers to move etc.

PNH
CAN
OK 5.3

Out of Phnom Penh, the roll was good, but then Cambodia is famed for its French bakeries. The fruit included fresh dragonfruit, a favorite. The rest was really rather disgusting.

Crowded flight - very cramped seating. No bench, stool, or anyplace to sit in the smoking room at Guangzhou, but they did seem to have air extractors or something because other airports (e.g. Doha) are totally dreadful. No jetway to deplane, and stairs are a bit of a problem for me. Staff oblivious! Another passenger helped me down the stairs.

Tue, 24 Oct
LHR
BKK
19h 00m
Thu, 30 Nov
BKK
LHR
29h 35m
£320
Trip: 38 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 2823 reviews
Overall
6.3
Boarding
6.5
Comfort
6.3
Crew
6.7
Entertainment
5.8
Food
5.8
PEK
JFK
OK 5.6

Crew was pleasant.

We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky.

PEK
BKK
Excellent 9.3

Overall an ok flight.

We did not depart on time.

PEK
BKK
Mediocre 2.3

See above. Also stewardesses gave free rein to travel agent passengers, everyone else was instructed "sit down" while these travel agents roamed the aisles before boarding and were not told one thing. It seemed the stewardesses were afraid of them and this was a strange unfair favoritism.

PEK
JFK
Excellent 8.0

Everything

HND
PEK
OK 4.6

In flight entertainment worked on the way back home. Mostly comfortable flight.

The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet.

Sun, 5 Nov
LHR
BKK
43h 50m
Wed, 15 Nov
BKK
LHR
29h 55m
£328
Trip: 11 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 3233 reviews
Overall
7.0
Boarding
7.1
Comfort
6.9
Crew
7.4
Entertainment
6.7
Food
6.6
SFO
CAN
Excellent 9.3

First of all, I understand how their business model works. Hence no delay is a big plus. Also the food is decent and customer service is OK. Their movie collections are sick too!!! You must to check them out!

No cell phone during the flight. The way they assigned seats i.e if you are a random customer, they will assign you to all the way to the back or middle seat. Not to mention their website is basically useless if you are a foreigner.

LAX
CAN
Excellent 9.3

No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks.

Lounges a bit sparse and.no vegetarian snacks.

SFO
CAN
Good 7.3

China Southern gave me a complimentary upgrade to premium economy for both legs of my flight.

The food was below average airline food. A omelette I was served was not edible.

HRB
VVO
OK 4.0

Flight was short and bumpy, so I was impressed that flight attendants managed to pass out peanuts and water.

Flight left Harbin 2.5 hours late and arrived in Vladivostok 3 hours late. There was no explanation in English other than that aircraft was unavailable, and I'm pretty sure that Chinese announcements were just as sparse. Staff in Harbin were close to venomous when asked about the situation. As a result of the flight's lateness, I missed the last bus from the airport in Vladivostok and had to take $27 taxi, arriving at hotel after 1 in the morning.

PNH
CAN
OK 5.3

Out of Phnom Penh, the roll was good, but then Cambodia is famed for its French bakeries. The fruit included fresh dragonfruit, a favorite. The rest was really rather disgusting.

Crowded flight - very cramped seating. No bench, stool, or anyplace to sit in the smoking room at Guangzhou, but they did seem to have air extractors or something because other airports (e.g. Doha) are totally dreadful. No jetway to deplane, and stairs are a bit of a problem for me. Staff oblivious! Another passenger helped me down the stairs.

Wed, 25 Oct
LHR
BKK
19h 00m
Mon, 20 Nov
BKK
LHR
23h 45m
£320
Trip: 27 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 2823 reviews
Overall
6.3
Boarding
6.5
Comfort
6.3
Crew
6.7
Entertainment
5.8
Food
5.8
PEK
EWR
Excellent 9.6

Not a fully booked flight so more space. Also arrived early.

Food selection was limited and not as abundant as other air china flights.

PEK
NGO
Mediocre 2.0

The service and comfort were Ok. Breakfast was poor.

MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT.

MNL
PEK
Excellent 8.0

Long time of waiting

MNL
PEK
Good 6.0

Food was not good. Small portion.

MNL
PEK
Mediocre 2.0

I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!

Mon, 6 Nov
LHR
BKK
25h 05m
Sun, 12 Nov
BKK
LHR
19h 20m
£328
Trip: 7 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 3233 reviews
Overall
7.0
Boarding
7.1
Comfort
6.9
Crew
7.4
Entertainment
6.7
Food
6.6
LAX
CAN
Excellent 9.3

No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks.

Lounges a bit sparse and.no vegetarian snacks.

CAN
KUL
Excellent 10.0

Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!

No entertainment which it is normal since the price is so cheap.

CAN
DEL
Good 6.3

Boarding process, families were not given seats next to each other so there was a lot of chaos inside when they kept trying to ask fellow passengers to move etc.

DPS
CAN
Mediocre 2.0

Lost my baggage

CAN
NGB
Good 6.6

The flight CZ3517 was delayed by more than 2 hours.

Thu, 2 Nov
LHR
BKK
23h 05m
Thu, 23 Nov
BKK
LHR
31h 55m
£320
Trip: 22 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 2823 reviews
Overall
6.3
Boarding
6.5
Comfort
6.3
Crew
6.7
Entertainment
5.8
Food
5.8
MNL
PEK
Excellent 8.0

Long time of waiting

PEK
NGO
Mediocre 2.0

The service and comfort were Ok. Breakfast was poor.

MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT.

MNL
PEK
Good 6.0

Food was not good. Small portion.

PEK
JFK
OK 5.6

Crew was pleasant.

We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky.

MNL
PEK
Mediocre 2.0

I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!

Wed, 7 Mar
LHR
BKK
29h 20m
Thu, 22 Mar
BKK
LHR
26h 35m
£330
Trip: 15 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 3233 reviews
Overall
7.0
Boarding
7.1
Comfort
6.9
Crew
7.4
Entertainment
6.7
Food
6.6
PNH
CAN
OK 5.3

Out of Phnom Penh, the roll was good, but then Cambodia is famed for its French bakeries. The fruit included fresh dragonfruit, a favorite. The rest was really rather disgusting.

Crowded flight - very cramped seating. No bench, stool, or anyplace to sit in the smoking room at Guangzhou, but they did seem to have air extractors or something because other airports (e.g. Doha) are totally dreadful. No jetway to deplane, and stairs are a bit of a problem for me. Staff oblivious! Another passenger helped me down the stairs.

SFO
CAN
Good 7.3

Price and Plane

Boarding was completely random, economy seats felt narrower than typical, had to pay for seat selection.

CAN
JFK
OK 4.6

Out of Guangzhou (CAN), the food was dreadful. They cannot make decent coffee, either! They did have UHT milk instead of powdered creamer for the coffee, so that was better than usual! Once the flight attendant rebooted my non-functioning entertainment system, it had quite a bit to offer.

Seated in the last row, so the seat would not recline so much as an inch. On such a long flight (something over 14 hours), a hard, cramped seat is difficult to endure. Aircraft was filled to bursting, not a single vacant seat. With so many people, boarding could be better organized. Not the most experienced or competent of pilots, either. Could not handle crosswinds landing at JFK, so it was a rather hairy landing, weaving down the runway.

CAN
KTM
Good 7.6

Crews

A bit cramped

HRB
VVO
OK 4.0

Flight was short and bumpy, so I was impressed that flight attendants managed to pass out peanuts and water.

Flight left Harbin 2.5 hours late and arrived in Vladivostok 3 hours late. There was no explanation in English other than that aircraft was unavailable, and I'm pretty sure that Chinese announcements were just as sparse. Staff in Harbin were close to venomous when asked about the situation. As a result of the flight's lateness, I missed the last bus from the airport in Vladivostok and had to take $27 taxi, arriving at hotel after 1 in the morning.

Mon, 6 Nov
LHR
BKK
23h 05m
Wed, 22 Nov
BKK
LHR
23h 45m
£320
Trip: 17 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 2823 reviews
Overall
6.3
Boarding
6.5
Comfort
6.3
Crew
6.7
Entertainment
5.8
Food
5.8
MNL
PEK
Mediocre 2.0

I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!

PEK
JFK
OK 5.6

Crew was pleasant.

We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky.

IAD
PEK
OK 4.6

Fare was low.

They delayed the flight almost two hours to wait for other people to make the connection. We had stickers put on our shoulders to indicate that we were in a short time window, but it seems that those were badges for us to be taken advantage of by hawkers with mobile carts to pick us up outside security, take us to our gate and then demand cash.

PEK
EWR
Excellent 9.6

Not a fully booked flight so more space. Also arrived early.

Food selection was limited and not as abundant as other air china flights.

HND
PEK
OK 4.6

In flight entertainment worked on the way back home. Mostly comfortable flight.

The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet.

Fri, 1 Dec
LHR
BKK
40h 05m
Sat, 23 Dec
BKK
LHR
26h 35m
£331
Trip: 23 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 3233 reviews
Overall
7.0
Boarding
7.1
Comfort
6.9
Crew
7.4
Entertainment
6.7
Food
6.6
SFO
CAN
Good 7.3

China Southern gave me a complimentary upgrade to premium economy for both legs of my flight.

The food was below average airline food. A omelette I was served was not edible.

SFO
CAN
Good 7.3

Price and Plane

Boarding was completely random, economy seats felt narrower than typical, had to pay for seat selection.

CAN
KUL
Excellent 10.0

Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!

No entertainment which it is normal since the price is so cheap.

CAN
NGB
Good 6.6

The flight CZ3517 was delayed by more than 2 hours.

DPS
CAN
Mediocre 2.0

Lost my baggage

Tue, 7 Nov
LHR
BKK
17h 25m
Tue, 21 Nov
BKK
LHR
21h 50m
£320
Trip: 15 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 2823 reviews
Overall
6.3
Boarding
6.5
Comfort
6.3
Crew
6.7
Entertainment
5.8
Food
5.8
HND
PEK
OK 4.6

In flight entertainment worked on the way back home. Mostly comfortable flight.

The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet.

MNL
PEK
Excellent 8.0

Long time of waiting

EWR
PEK
Excellent 9.0

Many meals and movie selections which helped.

No leg room.

MNL
PEK
Mediocre 2.0

I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!

PEK
NGO
Mediocre 2.0

The service and comfort were Ok. Breakfast was poor.

MY LUGGAGE WAS LOST. SENT TO CAMBODIA INSTEAD OF NAGOYA! ARRIVED 5 DAYS LATER AD WAS SERIOUSLY DAMAGED. NOW I AM PREPARING A COMPLAINT.

Mon, 6 Nov
LHR
BKK
25h 05m
Fri, 24 Nov
BKK
LHR
19h 15m
£332
Trip: 19 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 3233 reviews
Overall
7.0
Boarding
7.1
Comfort
6.9
Crew
7.4
Entertainment
6.7
Food
6.6
SFO
CAN
Good 7.3

Price and Plane

Boarding was completely random, economy seats felt narrower than typical, had to pay for seat selection.

CAN
JFK
OK 4.6

Out of Guangzhou (CAN), the food was dreadful. They cannot make decent coffee, either! They did have UHT milk instead of powdered creamer for the coffee, so that was better than usual! Once the flight attendant rebooted my non-functioning entertainment system, it had quite a bit to offer.

Seated in the last row, so the seat would not recline so much as an inch. On such a long flight (something over 14 hours), a hard, cramped seat is difficult to endure. Aircraft was filled to bursting, not a single vacant seat. With so many people, boarding could be better organized. Not the most experienced or competent of pilots, either. Could not handle crosswinds landing at JFK, so it was a rather hairy landing, weaving down the runway.

CAN
KTM
Good 7.6

Crews

A bit cramped

CAN
DEL
Good 6.3

Boarding process, families were not given seats next to each other so there was a lot of chaos inside when they kept trying to ask fellow passengers to move etc.

CAN
KUL
Excellent 10.0

Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!

No entertainment which it is normal since the price is so cheap.

Tue, 14 Nov
LHR
BKK
17h 25m
Thu, 23 Nov
BKK
LHR
29h 35m
£320
Trip: 10 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 2823 reviews
Overall
6.3
Boarding
6.5
Comfort
6.3
Crew
6.7
Entertainment
5.8
Food
5.8
PEK
EWR
Excellent 9.6

Not a fully booked flight so more space. Also arrived early.

Food selection was limited and not as abundant as other air china flights.

PEK
BKK
Excellent 9.3

Overall an ok flight.

We did not depart on time.

EWR
PEK
Excellent 9.0

Many meals and movie selections which helped.

No leg room.

PEK
JFK
Excellent 8.0

Everything

MNL
PEK
Excellent 8.0

Long time of waiting

Thu, 16 Nov
LHR
BKK
36h 25m
Wed, 6 Dec
BKK
LHR
33h 30m
£333
Trip: 21 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 3233 reviews
Overall
7.0
Boarding
7.1
Comfort
6.9
Crew
7.4
Entertainment
6.7
Food
6.6
CAN
KUL
Excellent 10.0

Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!

No entertainment which it is normal since the price is so cheap.

CAN
NGB
Good 6.6

The flight CZ3517 was delayed by more than 2 hours.

LAX
CAN
Excellent 9.3

No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks.

Lounges a bit sparse and.no vegetarian snacks.

CAN
KTM
Good 7.6

Crews

A bit cramped

DPS
CAN
Mediocre 2.0

Lost my baggage

Wed, 22 Nov
LHR
BKK
23h 05m
Tue, 12 Dec
BKK
LHR
30h 00m
£320
Trip: 21 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 2823 reviews
Overall
6.3
Boarding
6.5
Comfort
6.3
Crew
6.7
Entertainment
5.8
Food
5.8
PEK
JFK
Excellent 8.0

Everything

MNL
PEK
Good 6.0

Food was not good. Small portion.

MNL
PEK
Mediocre 2.0

I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!

EWR
PEK
Excellent 9.0

Many meals and movie selections which helped.

No leg room.

HND
PEK
OK 4.6

In flight entertainment worked on the way back home. Mostly comfortable flight.

The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet.

Mon, 29 Jan
LHR
BKK
16h 20m
Wed, 28 Mar
BKK
LHR
17h 50m
£333
Trip: 58 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 3233 reviews
Overall
7.0
Boarding
7.1
Comfort
6.9
Crew
7.4
Entertainment
6.7
Food
6.6
CAN
NGB
Good 6.6

The flight CZ3517 was delayed by more than 2 hours.

LAX
CAN
Excellent 9.3

No frills solid business with excellent price and flexibility. Have flow thisxairlin multiple times without glitches. Lounges are simple and comfortable. There were no vegetarian snacks.

Lounges a bit sparse and.no vegetarian snacks.

SFO
CAN
Excellent 9.3

First of all, I understand how their business model works. Hence no delay is a big plus. Also the food is decent and customer service is OK. Their movie collections are sick too!!! You must to check them out!

No cell phone during the flight. The way they assigned seats i.e if you are a random customer, they will assign you to all the way to the back or middle seat. Not to mention their website is basically useless if you are a foreigner.

CAN
KTM
Good 7.6

Crews

A bit cramped

SFO
CAN
Good 7.3

China Southern gave me a complimentary upgrade to premium economy for both legs of my flight.

The food was below average airline food. A omelette I was served was not edible.

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