The staff at the hotel are fantastic - from the minute you step out of a cab to when you check out you feel pampered and cared for. The concierge was excellent in their food recommendations.
The only drawback was that everything has a cost. The coffee in your room is considered mini-bar and is a charge.
Excellent location. Friendly professional staff. Recently refurbished excellent rooms with good amenities inc Bulgari
Restaurant on the lower level is a bit bland but good quality. Ok for breakfast but Go out for dinner
Great staff from the bellman all the way to staff at the front desk, staff who cleans the room to the bar and staff at breakfast.
no complaints everything at the hotel is excellent
The hotel was under renovation, lots of noise and disturbence during the day.
The hotel is in an excellent location for travelers who need access to both the port and the airport. The surrounding streets offer dining for every taste.
The location was great but the room was very small, very dirty, with a small windoow just facing another building.....The staff very rude... Didn't care about the guest, and the breakfast was for a 2 star hotel, not 5 star hotel
nothing in particular...thought reception and particularly breakfast dining areas were below par for a 5 star g.l hotel.....expected breakfast eggs etc to be cooked fresh not left on buffet...no a la carte offered
see above............refused to give free internet in room despite info on booking conditions
The roof bar was fantastic
The rooms were very nice and the location was great.
Check-in did not go smoothly at all. Our rooms were not ready for several hours and we did not get into our rooms until speaking with the manager.
Staff were friendly & efficient.Excellent location.Breakfast buffet was extensive & varied.
Excellent breakfast selection of food and drink. Very comfortable bed and good quality bedlinen. Public areas very well furnished with a lot of interesting artwork and flower arrangements. Well located for metro, bus route, sightseeing.
Rooms do not have a facility to make a hot drink for yourself