Birmingham Inns

The room was nice and clean and there was lots of choice for breakfast. The single person price for double rooms makes it good value for money. The TV wasn't tuned in very well and the room was a little cold.

Welcoming & helpful staff

The front of house reception was excellent the room bar smoking area was were good and the menu had great choice with good prices The hotel had a wine of the month advertised on their blackboard the most expensive on the wine list When asking for this they had none in there coolling cabinet They brought one from the cellar which was slightly cool and they offered to put it in an ice bucket which they did Unfortunatley the bar staff filled the bucket with ice not mixed with water to cool it Could the bar /waiting stafff do with more training

Friendly staff - Young ladies serving in the restaurant were very helpful and polite. We did complain about the fillet steak on the night but did not wish to wait for another one to cooked. We were given a sweet as compensation for the poor steak. The meal on Friday 13th was only average, 2 x Lamb shank cooked very well. 2 x Steaks one T bone (Med Rare) one Fillet (medium) had both been kept warm had become dry. Vegetables had been over cooked for the Lamb shank meals. Starters and sweet where excellent. Breakfast sausage and bacon burnt. Mushrooms were not cooked through. Presentation poor. Nobody available to complain to. The time it took for these meals to be cooked was excessive. I would shudder to think how long it would have taken had the restaurant been busy. The decor etc needs up dating.

Breakfast was good. Room wasn't that clean. We had some spots on the duvet etc. We arrived Friday evening and the room was directly above the bar/disco. That was extremely noisy. But it was not just people talking but also very loud music until 12.30 am! After we called the reception the answer was just "You should know that it is loud here because we are located on the High Street". So be aware that it is very noisy in all rooms and you will get sleep after 1 am.