10.0
Easy to get my vehicle and an upgrade was given because the didn't have the exact car i wanted, Great Customer serviceReviewed 11 Aug 2026
review from![kayak]()
10.0
Why was I charged €20 when I returned my vehicle?Reviewed 11 Aug 2026
review from![kayak]()
2.0
The LAx rental car experience is the worst I’ve ever seen. It took 45 minutes to get a car and I was up charged for things I did not want.Reviewed 11 Aug 2026
review from![kayak]()
2.0
They should tell people up front that they don't take debit cards instead of taking the reservations and then not giving them a car when they get to their destination and leaving them to scramble to find something else. Will NEVER use Budget again.Reviewed 11 Aug 2026
review from![kayak]()
2.0
Claim that I scratched the tire and charged me $500. Asked for pictures and still have not received any. I took pictures of the car because there was no attendant at drop off. No signs of damage in my pictures.Reviewed 11 Aug 2026
review from![kayak]()
2.0
Budget had no cars when we arrived on time for our pre-paid rental at MSY. After waiting in line with 15 other clients (other vendors had no lines) for over 40 minutes, the agent laughed and said that they had no cars and it might take FOUR HOURS. She had never addressed the line to announce this actionable information so that we could explore other options. This is unprofessional and unacceptable. Worst possible marks for Budget's vehicle scheduling system and agent training and professionalism. Budget hast lost a customer for life.Reviewed 10 Aug 2026
review from![kayak]()
8.0
Very friendly and helpful, and fast pickup for the carReviewed 10 Aug 2026
review from![kayak]()
10.0
Great service - nice car / friendly staffReviewed 10 Aug 2026
review from![kayak]()
10.0
I like that pick up process of getting to choose which car I got and how easy it was to turn it back inReviewed 10 Aug 2026
review from![kayak]()
4.0
Terrible. They gave a car with faults. On the motorway we almost crashed. Returned the car after just 10 minutes driving and they tried to blame us. Next car was ok but really bad smell. Don't they clean or inspect them? DisgustingReviewed 10 Aug 2026
review from![kayak]()
2.0
Car’s engine turned into safety mode and we called support number. This emergency support was very poor, basically not working at all. Long messages in Italian, no feedback if you have got our message, not keeping responsetimes at all. After calling the support line we have no clue if Budget has got the information, what the next step will be, is anyone working on our case etc. After 1h waiting we got a telephone call. We entered all information in the app, but the operator did not have access to this information. Basically unbelievable poor service.Reviewed 10 Aug 2026
review from![kayak]()
2.0
My booking was canceled day before without notifying me, + 2h before pickup I received an email from them saying your car is waiting for you.Reviewed 10 Aug 2026
review from![kayak]()
