Cons:Kayak has earned my business for many years by making sure the quoted price wa accurate and incl all costs. I was quoted $367 for my car, received a Priceline confirmation at that price, but my rental agreement upon picking up the car was $441. After spending hours calling and getting the runaround on auto attendants and live support people who always blamed me or one of the other two parties (kayak, Priceline, Budget) I have no choice but to dispute the charges and never use Kayak or any other pricing engine. I’ll pay more to go direct.Reviewed 8 May 2021
review from
10.0
Pros:Staff always make it easy. I love that you can just walk up to the tiny counter at the Gunnison airport.Reviewed 22 Feb 2021
review from
4.4
Cons:The car we were given was an "upgrade" but it was a larger car that was very underpowered for climbing mountain passes which decreased the mpg. Also, the inside windows were so dirty with foot prints and splatters, it was difficult to see. we had to make a stop to clean it so we could continue our trip.Reviewed 30 Jul 2020
review from
4.8
Rude clerk and overchargedCons:Clerk was very rude. Also charged 75% more than comfimed reservation. Took 3 days to get error corrected.Reviewed 29 Mar 2018
review from
10.0
Insurance coverage?Pros:Nice car.Cons:I got insurance online when I booked. The agent was a little rude to me when I picked up the car cuz I didn't buy her insurance. How was I to know I was getting 3rd party insurance?Reviewed 1 Apr 2017
review from
4.8
Pros:Staff was courteous and friendly.Cons:The "premium" sedan I had reserved was "upgraded" to a compact SUV, a Ford Escape. If this is an upgrade, I'm sure the sedan was really disappointing! The rental rate was outrageously expensive! Over $200 for a one day, one way rental! I will never rent a car for this trip again!Reviewed 27 Sep 2016
review from
9.2
Pros:The car was new. The employees friendly and helpfulCons:the Gunnison office did not open until 9am and I did not know that when I made the reservations. What if I needed to leaver earlier. When I tried to call the office after 9am no one answered.Reviewed 13 Aug 2016
review from
4.4
Friendly but unhelpful customer service.Pros:Friendly customer service, although unhelpful.Cons:Unable to solve problems in store and handle simple issues.Reviewed 4 Aug 2016