2.0
Kayak advertised we would get a suv compact. When arrived at budget, they offered a small sedan.we were counting on a small suv. When we told them and showed them what we booked they said it is kayaks fault for misguided customers.Reviewed 16 Feb 2026
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2.0
I was paying with a debit card, and due to the fact that I didn't have a credit card they charged me an additional $30 per day for insurance. I was not informed before my rental until I was already there. My mother was extremely sick and I needed to drive to see her, and they were holding this car until I got charged more than advertized.Reviewed 16 Feb 2026
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2.0
We got to the Budget office and they had no info about my rental. None of the confirmation numbers worked and they had no available cars..There better not be any charges on my cardReviewed 16 Feb 2026
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2.0
Arrived at night and no cars available at all. Up to 30 to 40 people in line with NO options for alternate vehicles. Answer was sorry, nothing we can do. NEVER use them again and now ill fight to get back $289.00 in deposit.Reviewed 16 Feb 2026
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2.0
Budget refused the reservation saying that it was not made a minimum of 24hrs in advance.Reviewed 16 Feb 2026
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4.0
Kia was filthy. Garbage still in car from previous driver.Reviewed 16 Feb 2026
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2.0
3.5 hour wait and they didn’t reserve our truckReviewed 16 Feb 2026
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2.0
Terrible experience...car had a slow leak in one of the tires, the car was given to me without a full tank, in good-faith, i brought it back with a full tank and mentioned it to the girl helping me...she just made excuses and asked if I took a picture...not my job...so instead of taking me at my word, she said the "guys" always fill it up...so I'm a liar. Then she said we would just have to agree to disagree. Not ok, I'll be requesting a refund from my credit card as no one from budget has even responded to my first review. Agree to disagree? wrong answer and arrogant. Never will i rent from Budget in Roseville again. She should be fired.Reviewed 16 Feb 2026
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2.0
One week after returning the vehicle, I am still waiting for Budget to refund a $200 security deposit, which it imposed because I used a debit card. What’s the justification for that delay? Pickup was fine other than the fact that I rented a Cadillac and was given a Chrysler minivan. The return location at New Haven’s Union Station had no markings whatsoever. There is no way to know where to return the vehicle. I literally had to park the vehicle on the street and run inside the RR station to try to find the Budget office. In fact, there is no signage INSIDE, either. As it turns out, Budget & Avis share an office, with only an Avis sign. But my primary issue is, when am I going to get my security deposit back?Reviewed 15 Feb 2026
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10.0
I picked up the car at a local store which was excellent, but the experience returning at the airport was terrible. The GPS directions took me to where you store your cars, not the return area for customers. Getting out of that location and trying to get to the proper area was a nightmare.Reviewed 15 Feb 2026
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2.0
The car was great. The price was great. Drop off was smooth. BUT… we waited almost 3 hours after we landed to get our car, the one we reserved months in advance. 3 hours?!? I find that completely unacceptable and unnecessary. I have given feedback to Budget in St. Thomas, Budget corporate and QEEQ, however they fit into this. I’m not sure how you make this right, but QEEQ offered us a $20 coupon. My time is worth $7.33/hour?? Had it been the other way around, they would have rented the car to someone else. I’m sure I’ve rented a hundred cars over the years and this experience was the worst because of that. I don’t see me using Budget or Kayak again. It’s one thing to have a rough time, but the response to make it right has been completely underwhelming.Reviewed 15 Feb 2026
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2.0
They cancelled my reservation for no reason, without any warning.Reviewed 13 Feb 2026
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