Reviews for Budget in Saint Thomas Island
- All reviews 100%
Based on 57 reviews
20 Jan 2018
Very basic car with no options. Expected more for what I paid
Pros: The staff at the counter were efficient and helpful.
Cons: The car did not have an options whatsoever. No GPS, back up camera, bluetooth to link my phone, cd player, plug to charge phone, automatic anything. Crank windows, manual locks, had to use key to open trunk. I did not know they made cars with absolutely no options anymore. Flash back to late 70s!
3 May 2017
Pros: No long line...
Cons: Customer service was very sarcastic and rude...They gave me 2 cars with phone chargers that didn't work. After the 3rd try, I finally get a car with the phone charger that works. But the car was in very bad shape. Transmission was not switching gears smoothly and the car had trouble going up hills. The brakes were grinding very badly.
18 Apr 2017
Free and easy
Pros: Not well organized but in/out of lot quick and easy
Cons: Car did not look care for. No one reviewed previous damage to car b4 leaving BUT was not an issue upon return.
9 Apr 2017
Pros: Over priced Rude attendant
23 Mar 2017
Pros: No surprises...
Cons: Maintenance on island car rentals are always questionable.
7 Mar 2017
Pros: Easy in and out at the St Thomas Airport
Cons: Rented a compact SUV. When I arrived they said it was a two door Jeep soft top that doesn't lock. Who would want that. Need to be more specific. I had to upgrade on the spot to a four door jeep hardtop. Cost over $80-100 more.
26 Feb 2017
Very long delay
Pros: The price
Cons: We had an hour and a half delay when we arrived in the airport with 5 children. This was a very bad start to our trip. The children were very tired and hungry. We received a car with manage scratches and dents. Although the car worked well mechanically it looked terrible in appearance.
22 Feb 2017
Don't use Budget
Pros: Price was better then the other companies at airport
Cons: Had to wait an hour for the car, the car was filthy and customer service was a jerk. They will tell you at St. Thomas airport that they are franchise and they don't care what corporate says.
20 Feb 2017
Pros: Car was clean and the drop off service was fast and convenient.
Cons: Talk about taking advantage of a customer...over $700 for a one week rental of a jeep and they forced us to buy insurance at a crazy price even though we have a commercial trucking company that covers all rented and leased vehicles!! On top of that, we waited for over an hour to get the jeep!! Not happy with the experience.
18 Feb 2017
Nice new car, easy pick-up and drop off
Pros: They stayed open until our much delayed flight arrived close to midnight! Thanks! Clean, new car and easy return.
Cons: Would be nice if some discounts would apply, or if they allowed more than 30 day rentals.
6 Feb 2017
Cons: We were told they were out of the car we requested and we had to spend more for a jeep. When we dropped off the car they did not give us ride back to our hotel, which they had told us they would give us a ride back to our accommodations. They were stinky!!
6 Feb 2017
Pros: counter located right at the airport.
Cons: We were told one price when we reserved the car, but when we arrived, we were charged more because we were picking the car up at the airport, not off site. We booked the car to be picked up at the airport originally!! Not sure what the error was, but it would have cost more to take a taxi to the off site location than to pay the new price at the airport. No one walks out to the car with you or shows you any of the features of the car,and no one checks it out when you return.
9 Jan 2017
Pros: nothing did not get the car and ended up having to get an more expensive one
Cons: pickup got set to 12 o'clock instead of 7:30, budget voided the rental and I had to get an more expensive one. the insurance I purchased would not transfer over either so I had to buy new insurance. all and al I will never use kayak again or ever recommend Kayak to anyone.
4 Jan 2017
Horrible customer service
Pros: According to the reservation that Budget had we were supppse to arrive in St. Thomas at noon. I made the reservation to arrive at 8. When we didn't arrive at noon,instead of contacting me, they gave our car away. When we arrived no cars were available. The girl at the desk was rude and just said "you weren't here at noon, check back tomorrow, and we probably won't be getting any" multiple attempts were made to contact them the next day. Needless to say, we were without a car the entire week.
3 Jan 2017
They didn't have a car for me
Pros: Courtesy shuttle
Cons: They ran out of cars due to overbooking so I missed St Thomas.
30 Dec 2016
Car was beat up
Pros: There are three places to pick up a car on island. I showed up at the airport 30 mins after my pickup time and they said there weren't any cars available but when I asked if I could pick up at a different location- there were suddenly cars available there. Wouldn't you think the company would send cars over knowing reservations were booked at the other locations? Finally got our car 2 hours later (from the new location that had a lot FULL of available vehicles) and the car was beat up. The trunk barely closed, the passenger side looked like it had been sideswiped and the front end was a mess. The alignment was pulling hard to the right and I'm assuming because it was in an accident previously, the drive was very jerky. The battery for the keyless entry didn't work and was very inconvenient when I'm paying nearly $100 for a one day rental that really turned into 16 hrs. Out of all of the clearly available cars in the second lot I visited- this is the only one we were allowed to rent? Not worth the time, money or hassle.
27 Dec 2016
Car not available
Cons: When I arrived at the rental desk, they said they had no cars available even though Budget had sent me a confirmation number.
17 Dec 2016
Cons: I contracted for a compact car and received a car that looks like it's been through the demolition derby! The outside of the car had many bumps bruises and marks! we had to take 10 pictures of the car prior to leaving that so that we can document the damage. Would consider other options before choosing budget again at the st. Thomas Airport
6 Dec 2016
Pros: Although I arrived over two hours past my pickup time, they still rented me a car. When I dropped off the car, they gave me a ride to the departure, check-in area.
Cons: The line to get the car took 1.5 hrs and then they charged me $12 more than the cost quoted on the kayak site (not including insurance). The walk to my rental car was a little long and included steps, which was a bit difficult for a woman with heavy bags.
4 Dec 2016
Pros: the guy reciving the car back was the only good emploey of i meet nice and with good service
Cons: have never rented a car that had more hits ans scraches and bumps and you have to be awere of all of them since i did not take there insurence they didnot mark everything at the begining and had to go back to mark the rest, the girl giving you the car was verry lazy,saying that if i hit the car, wich it had many amny hits they would chargeme for all the days it was in the shop as a rental day.
17 Nov 2016
Pros: Clean car Exactly what was advertised
8 Nov 2016
Quick and convenient
Pros: The car rental process took only a couple minutes and the Jeep we rented was steps away from the counter. There was no hassle and the Jeep worked out great! Returning it was even more of a breeze, very impressed.
29 Oct 2016
7 Oct 2016
Great car, nice vacation, pick-up and drop off inc
Pros: low mileage car, a Honda Sonata, and it was very clean.
Cons: A bit of a difficult walk from the lot where cars are returned, having to schlepp your luggage down the stairs to a street, then across to the airport entry. Especially for we over-60-somethings, closer and no stairs would be a big help.
1 Oct 2016
Pros: Easy drop off.
Cons: Car was beat to hell and missing a hub cap cover. Charged an extra 70 for some unknown reason
5 Sep 2016
Super easy and a great price!
Pros: Easy to pick up/drop off at the airport and a great price
21 Aug 2016
Didn't get what I reserved...
Cons: I reserved a 4-door, 5 passenger Jeep Wrangler online but when I got to the Budget counter, they said I reserved a 2 door 4 passenger Jeep. Cost me an extra $140 for the vehicle I had rented. Not real happy with the old bait and switch. Service was super slow, but we understand about island time.
4 Aug 2016
Car described on website not available
Cons: Car described was not available and kayak price was not honered.
5 Jul 2016
Cons: I had to stop to get the tire checked.
6 Mar 2016
Good car but pickup a hassle.
Pros: New car, Toyota Yaris, handled well on mountainous roads of St. Thomas. Good on gas.
Cons: The car I booked at STT (ST. Thomas USVI airport) with Budget actually turned out to be an off-site nearby and NO shuttle to get there. Had to pay $15 for a short cab ride AS THERE IS NO COURTESY SHUTTLE. Advertised rate for airport was misleading. A true airport Budget vehicle was charging $60 more than our Budget booked rate for STT ON KAYAK.
23 Feb 2016
Pros: We found two roaches in the car. Tires in the car were worn out as well.
14 Feb 2016
Didn't have car we reserved!
Cons: They didn't have the car we reserved. It forced us to upgrade to a more expensive vehicle and pay more than we planned. If we wanted the car we reserved we would have had to sit and wait for one to be returned and cleaned before they could give it to us. This is not acceptable.
2 Feb 2016
Budget in St Thomas
Pros: The location was actually in town, and not at the airport, This suited us much better as we were staying on a boat in a marine nearby.
28 Jan 2016
Pros: The agent was very helpful the price was affordable
6 Jan 2016
Cons: When we arrived at the airport, A bit apprehensive having never been anywhere that requires driving on the left side, our 4 door Jeep was not available. The clerk did not seem too concerned with this. She was checking her watch the entire time as if we were keeping her from something else much more important. She gave us a beat up Toyota Camry. No SUV's available. I am 6'6" tall which made it a tight, uncomfortable, fit. It was dirty & smelly. I mean REALLY smelly. We had to postpone our plans for our day in order to wait around for the car to be swapped "IF", as she put it, a Jeep becomes available. Not a great start to a vacation.
18 Dec 2015
Rent in St. Thomas instead of St. John ($$$$)
Pros: SUPER value, especially as compared with rates on St. John. Renting on St. Thomas and paying the $50 round trip on the ferry is DEFINITELY the way to go. I rented at the office in Charlotte Amalie, which is located outside of the airport, and the cost was a lot lower. Despite what the website said, they allowed me to return it to the airport for no extra cost. Staff was extremely friendly and helpful.
Cons: St. John's roads are insanely steep and curvy. Transmission was not in great shape, and the car really strained, sometimes coming to near stops on steep inclines, even in low gear. Given my experience, I'd opt for a Jeep type next time.