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Convenience to my friend's home. That was it. Sadly, not at all. I had to have most of the items replaced in my room due to poor maintenance or lack thereof (remote for TV, phone, etc) and on my morning, they failed to call my room with a wake-up call. Also, the waitress in the hotel's restraurant was rude.
good location Not a 4 star hotel. Poor breakfast selection - ran out of orange & tea. Bar ran out of beer. Pool ran out of towels. Poor bar billing arrangements. Not good value for money.
Very good location near the beach. Good service, friendly staff!
Location was perfect, I had a beautiful room with sea view! Food in restaurant very nice and they provided a good breakfast. Hotel is very clean and well run. Staff are very nice but very serious.....there are no information leaflets at all about local tours, where to go, what to do etc. Lacks atmosphere, some background music perhaps.....Come on Italy, sell your area!!!
The suite setup was very well thought out, very comfortable,and very quiet. The balcony was a very good size. All of the facilities were good particularly the swimming pool The dining experience was not good,it was generally a bit random and did not always get the order right. The arrangements for children was poor as the length of time that it took to have the meal was excessive
The hotel is very modern with spacious rooms. The hotel is not very central.
Hotel is new and moden. We like this hotel
The staff was nice and friendly. They upgraded our room to a beautiful suite. The pool area is great and the pool bar serves great fresh salads. The hotel has bikes you can borrow for free as you can use the cycling roads running all along the beach front. The american bar on the roof top offers a fantastic view to the sea and the mountains and they served delicious fresh grilled fish. The cofees served for breakfast is really not good. Carpets in the corridors have big stains and because they are white/cream, it is very noticable.
A very good quality hotel with large comfortable rooms,Staff service was excellent and food was very good.
cleanliness of the hotel
very nice hotel. The only thing I would recommend is to have something for the kids to do when it is raining, bad weather. e.g a games room, or some board games , pool, table tennis maybe. also, let guests know they have to bring their own tennis rackets.
Definitly will go again!
Nice modern hotel ! Staff friendly. The room (junior suite) was comfortable and commodious. The dinner was too expensive for the quality. The service was not good (to slow and not competent).
Peace and quiet. Excellent rooms and staff. Hotel near several interesting spots: Pisa, Lucca, Siena and in front of the beach.
The Villa part of the hotel is very decadent. The grounds are very nice. The room we stayed in was very comfortable. We spent an enjoyable 2 nights.
very friendly and helpful staff, rich breakfast buffet, pool, very close to beach, nature and green it was impossible to relax on pool, because there was a lot of traffic noise near the hotel, very high beach charges
100% everything, breakfast, rooms, facilities, very satisfied. see you next year. fam van den bosch BELGIUM
The excellent service in the dining room. First class! I couldn't stay longer!
What a fabulous hotel. The beautiful old buildings set in stunning parkland: the luxurious swimming pool, and the attentive staff. So close to the beach, and amenities of the town. We will certainly be back
Excellent Hotel. Could not be faulted
The grounds are beautiful. Bathroom is horrible.
Friendly staff, very clean and quiet place (most of the time). Old fashioned decor in the room; the fire alarm went off during the night twice during our stay; a wedding took place during our stay and caused a lot of noise; the soundproofing of the place could be improved.
The staff were extremely friendly and helpful, and the standard of service was excellent. The hotel itself was of very high quality. We would recommend hiring bikes at the hotel as a hugely enjoyable way of getting around. A bus stop is conveniently located within 20 yards of the hotel and offers the potential to travel to Lucca and Florence with a simple change at Viareggio. Nothing
excellent location, nice terrace/pool area.
We were in Tuscany for 2 weeks and wanted a relaxing one-night stay before Malpensa.We loved room, staff, location, and fabulous breakfast! We hope to return one day. Would be nice to have evening small meal selection in hotel so not necessary to wait for 8pm restaurant openings when traveling, tired, and leaving early a.m.
Our first impression was that we picked the nicest property in town - and it remained that way. An old villa has been converted to a hotel tastefully and with a lot of personal influence. We liked the small pool and the beautiful garden with lots of nice sitting areas. On the day that we left they closed the place for the season and we never would have noticed until we checked out. Unfortunately, they do not serve dinner anymore. An ideal place to enjoy a vacation by the sea and still have plenty of opportunities to visit Lucca, Pisa and other interesting towns in the area. Even though it's close to the beaches, the hotel is facing the main road. The garden blocks the view to the road but you get the noise of traffic nonetheless. It was ok for this time of the year, but it must be a pain during main season.
Beautiful location, spacious clean rooms, friendly staff. Would definetly return to this hotel.
Wonderful staff and service, very friendly and helpful with whatever you wanted. Great food at reasonable cost. Lovely pretty garden with pool. Great location to beach and amenities outside. Within easy reach of restaurants and also very close to Viareggio, just a 15 min walk away. The air conditioning was a bit poor. Was either cool, but noisy or quiet and ineffective. Also showers were slippy and the pressure was too hard.
General ambience.Helpful Reception.Closeness to beach.Good qualty dining at acceptable prices. Dark bedroom.Small bathroom
the building and the quite lovely pool!
A small and very friendly hotel with great facilities. Quite a walk to Viareggio but there was a local bus service.
Very helpful attentive staff. Very clean. Good service.
Location and staff Pool was not very clean later in the day. there was also no tea making facilities in the room.
Nice hotel, charming people, excellent food, wonderful location. We enjoyed both the hotel and the location so much that we decided to stay one week longer.
The room fas far better than expected in terms of cleanliness etc. Its not very big but still comfortable enough. The bathroom was very nice and must have been quite newly renovated. Breakfast was ok. The hotel serves free light snacks in the evening. Did not like that the receptionist called us at 11.30 and was stressed that we had not checked out yet altough the check out time was 12.00. We booked a room with seaview and got a room with a large terrace on the first floor. You had to stand up in order to get a view of the water. They did not have any table on the terrace, only two chairs.
Excellent at seaside, wonder around, very clean and cheap. Breakfast was rich and diversity. Italian cuisine is a very tastefull. Is necessary a 2 weeks holiday for a full pleasure. Is necesary a new furniture and plumbing.
Large comfortable room. Helpful staff.
Pool minibar prices
Location was excellent, the room was very pleasant. room as advertised stated the was a balcony & sea view, there was no balcony and only a side sea view. breakfast could have been a bit more varied. Building work going on outside the hotel from 0800hrs. repairs ongoing adjacent to our room causing noise disturbance.
The location was perfect and our room was amazing. Loved this hotel and would go back. Not really everything was fine.
Single rooms a bit too small. Beatuful wiew from hotel terrace. Price a bit high considering low season. Garage far too expensive.
I liked that the room had a nice view of the sea. The room I had with two single beds was not decorated in the modern style advertised on the website.
SPA facilities are poor. Personnel speak Italian only
Great location, big clean room, very friendly staff. I recommend to have dinner in the hotel restaurant instead of going to one of the restaurants on the street. The menu is changing daily and the food is really good. I would appreciate having free internet acceess as far as the room is not cheap.
friendly staff, pulizia, stanza non enorme ma sufficiente per soggiorno breve, bagno ampio, parking, internet available, clientela internazionale, stanza e bagno completi di tutte le cose che servono (es. dentifricio, spazzolino. coperta aggiuntiva) volendo proprio trovare una critica alcuni scalini per le valigie ma penso che se avessimo chiesto il personale ci avrebbe portato le valige
To short to say only there the night As Above
Hotel is newly furbished, exceptionally clean, modern design and features. The hotel staff was very friendly and though wireless was advertised as having to pay a fee, the hotel staff let us use it for free! It also included free secure parking. It would've been nice if the hotel staff could've helped with our luggage...
Excellent! It was like honeymoon... The best location, fantastic staff - thank you so much for everything.
Spotlessly clean, well equipped and comfortable apartment within a stones throw of a fabulous beach and easy reach of tourist destinations throughout Tuscany. Short drive to airport and very friendly staff.
It was the second time when we stayed at this hotel. That means that we like it really.This is small hotel, which belongs to family - thay are very friendly & allways ready to help. Many personal thanks to Deana & Emanuelle! See you!
a nice htel but rather expensive. no bath.
Very good personnel Too high pices for the drinks
Very nice clean hotel. Lovely rooms. Relaxing pool and gym. Everything anyone would want! Bar & Restaurant very expensive
the warm staff and the good environment.
The hotel's rooftop restaurant provided me with my most memorable meal from the trip. All around the facilities, outside of the room, are top-notch. The rooms could use a bit of an update, especially the bathroom.
Location, facilities, staff, atmosphere Nothing
A fine example of a grand hotel. Great position. Great architecture.Professional staff Lift very slow.
Service in the restaurant was pleasant but very slow.
Location Small room
We had a beautiful suite, which we were upgraded to as I am handicapped and use a wheelchair. It was a wonderful suprise and very thoughtful of the staff. We had a beautiful view out of our oceanfront suite and a large balcony to sit out at. The bathroom was amazing. Everything was very clean and the bed was very comfortable - they even had a "pillow menu" to pick the type of pillow you like best. While in the bar it was very difficult to get someone to take our order, and then come back to see if we needed another drink.
Swimming pool and views from pool area
It is nice and quite place. There are paintings for Thai History. No elevator
Very friendly people, great looking hotel w/ lots of artwork. Convenient to Tuscany and Liguria. Nice to our dog too! Bed broke. They moved our room the next day.
Interesting, historical building. Hospitable and very friendly people. Nice and cosy garden. The quadruple room is small and is not convinient for the family with two older children. There are only two wide beds and children should sleep together. The furniture stand very tight and you cannot open the doors of it. Has not information about interesting places in the area.
Very close to the beach. Good variety of food for breakfast The staff hardly spoke english
Front desk staff do not welcome guests with a smile, what we understood to be complimentary bottle water in room was then charged. Front desk did not handle complaint to guest satisfaction
The swimming pool on the terrace with a wonderful view onto the sea and the mountains. noise of the street at night
Hotel was close to beach (less than 3 minutes of walk). The room had a nice balcony. The staff were very friendly. There was a small leak in the bath tub, and the room floor could have been cleaner. However, both were minor problems.
We stayed at the Hotel Joseph which is a sister hotel of Braccioti because they made a mistake in our reservation but both the communication and the process were smooth and perfect. The hotel is located in a beautiful part of the seaside. Although the hotel has 3 stars the rooms, the furnitures and all the facilities are fantastic. I can strongly recommend it for everybody.
Hotel of cozy, 100 meters from the sea. Breakfast shameful (it is the first hotel where such poor breakfast), the paid Internet and very slow (is free 1 hour per day), the personnel in placing service is unpleasant in dialogue and have deceived me with number (I reserved and has paid for four local number, and has been given three local number).
Quiet location and peaceful
We found the security checkpoint to be rather difficult to pass by.
Big noise coming from the street all over the day and night. Personell is not very friendly ... however I think it's applicable to the whole area, not just to that particular hotel.
Close to the beach and to Viareggio.Friendly staff and large room.Clean There was no garden (allthough mentioned in the description). Hotel needs some renovation (bathroom equipment and electricity)
the staff were excellent. very friendly and helpful. the rooms were comfortable and clean. All in all a great experience! Can't fault it at all
The staff were excellent: helpful and friendly. The room was fabulous.
Versatility of accommodation
Viareggio is a beautiful spot. The staff were very friendly and helpful, the hotel was very clean and comfortable, the breakfasts were good and the location was central. We loved it!
the location was very good for a beach holiday I was disappointed with the lack of internet access, the lack of a swimming pool (for a 4* hotel and the somewhat dated design and layout of the room we were allocated with poor view and light in the seating area.
The staff were very pleasent, and the location good we found the beds very hard, and the air-condition did not work in our room
Staff, cleaning, nice rooms breakfeast buffet was poorly and not good, food in roomservice not high standard...
Not much... The staff were helpful, the air-conditioning worked, and the bike hire was reasonable. The breakfast was dreadful, even the coffee was mediocre - in Italy! The hotel tried to charge us for this breakfast even though it was included in the tariff. The furniture was lumpy, old and uncomfortable, the bed in the bedroom was ridiculously hard - so both my husband and I had sore necks & backs, and the whole atmosphere was very daggy.
Good staffs and a clean room. Slippers are helpful.
Pleasant Reception Staff and Restaurant No heating when temperature had dropped, No computer station, No pay per view on offer. Hotel situated where no sun all day. Balcony useless.
The hotel owners could not do enough to make our stay worthwhile. The garden and seating areas are a valuable addition to the hotel.A very enjoyable stay. The single room booked was always hot in spite of the use of the air conditioning. This room was also small and cramped.
owners were very friendly and helpfull
Excellent advice fron the desk person and ample parking facilities.Pleasant location 1 km away from the beach which would be too busy for us.
The staff were friendly . Room and bed was good size and there was airconditioning. Room was clean and storage was good. Shower was very small. Also poor choice for breakfast. Expensive for 3* but this may be case in this region?!
Francesco was extremely friendly and helpful. I felt very welcome there. It was close to the beach with sand. Everything was relatively clean. The bathroom made the room smell a little funny.
location, very quiet, room had balcony, security, everywhere is locked at night, we left at 4.00 am and the night porter had to unlock the main door and the gates to allow us to leave the toilet was in an akward position, directly in front of the shower, you had to step up into the shower to use the toilet
Friendly staff, at hand 24hrs a day.
the staff were so helpful no
Very friendly and helpful staff.Nice,quiet and green location.Good restaurant nearby.Short way to beach.
Very nice hotel with friendly owners. The breakfast was very good. The room was clean and big, with big and sunny balcony. The bed was big and comfortable. Covered parking aria. 5 minutes walking from the beach.