Overview

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Hotel Hacienda Cancun

Av. Sunyaxchen Lote 39 y 40 Smz. 24 Mz. 22, 77500 Cancun, QR, Mexico
+52 998 884 3999

£21+

Overall guest ratings

6.5/10 Good
Based on 973 reviews

Review highlights

  • 9.0
  • 4.8
  • 3.3
  • 3.1

Nearby

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    About

    Hotel Hacienda Cancun puts you within a 10-minute drive of La Sagrada Familia Parish and offers airport drop-off service at scheduled times for MXN 350 per vehicle. Guests can take a dip in the outdoor pool, and free perks include self parking and continental breakfast daily between 7 AM and 10 AM.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • Outdoor pool
    • Express check out
    • 24 Hour Front Desk
    • Free parking
    • Designated smoking area
    • Terrace/Patio
    • Concierge service
    • Air-conditioned
    • Airport shuttle (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    6.5 Good
    Based on 973 reviews
    • 9.0 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.3 "93% liked the proximity to shopping."
      8.1 "Great parking, according to 81%."
      8.8 "City centre within easy reach, said 88%."
    • 7.0 "Good service."
      8.3 "83% found the staff to be very friendly."
    • 4.8 "Breakfast is below average."
    • 3.3 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 3.1 "Generally quite dirty."
      2.3 "77% said rooms were dirty."
      2.1 "79% said the bathroom was dirty."
      4.2 "58% thought it was rather dirty."
    • 2.6 "Awful rooms."
      2.8 "72% complained about the bathroom."
      2.3 "77% said rooms were dirty."
      1.4 "Air conditioning was criticized by 86%."
      2.3 "77% didn't like the uncomfortable beds."
      1.2 "88% thought they were poorly maintained."
      0.6 "For 94%, the rooms looked old."
      3.4 "66% said rooms were small."
      2.1 "79% said the bathroom was dirty."
      3.3 "67% had problems with the shower."
      1.3 "87% thought the tv was sub-standard."
      1.3 "87% found problems with the furniture."
    • 2.3 "Quite uncomfortable."
      1.4 "Air conditioning was criticized by 86%."
      2.3 "77% didn't like the uncomfortable beds."
      1.5 "85% thought it was too noisy."
      3.4 "66% said rooms were small."
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    Overall rating

    6.4 Good
    Based on 535 reviews
    • 9.2 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 6.8 "Service is ok."
      6.6 "Only 66% thought the service was professional."
    • 4.4 "Breakfast is below average."
    • 3.4 "Internet is poor."
    • 2.9 "Generally quite dirty."
      2.2 "78% said rooms were dirty."
      2.1 "79% said the bathroom was dirty."
      4.1 "59% thought it was rather dirty."
    • 2.1 "Awful rooms."
      2.2 "78% said rooms were dirty."
      2.8 "72% complained about the bathroom."
      1.9 "81% didn't like the uncomfortable beds."
      0.7 "For 93%, the rooms looked old."
      1.0 "90% thought they were poorly maintained."
      1.2 "Air conditioning was criticized by 88%."
      1.2 "88% thought the tv was sub-standard."
      2.1 "79% said the bathroom was dirty."
      3.3 "67% had problems with the shower."
      3.5 "65% said rooms were small."
    • 1.8 "Quite uncomfortable."
      1.9 "81% didn't like the uncomfortable beds."
      1.4 "86% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
      3.5 "65% said rooms were small."
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    Overall rating

    6.4 Good
    Based on 243 reviews
    • 8.9 "Location is great."
    • 7.2 "Good pool."
    • 6.9 "Service is ok."
    • 4.7 "Breakfast is below average."
    • 3.5 "Not very clean."
      2.4 "76% said rooms were dirty."
    • 2.5 "Awful rooms."
      2.6 "74% complained about the bathroom."
      1.5 "Air conditioning was criticized by 85%."
      2.3 "77% didn't like the uncomfortable beds."
      0.5 "For 95%, the rooms looked old."
      2.4 "76% said rooms were dirty."
      1.2 "88% thought they were poorly maintained."
      3.2 "68% said rooms were small."
    • 2.2 "Quite uncomfortable."
      1.5 "Air conditioning was criticized by 85%."
      2.3 "77% didn't like the uncomfortable beds."
      1.5 "85% thought it was too noisy."
      3.2 "68% said rooms were small."
    • 1.9 "Horrible vibe."
      0.4 "96% criticized the unstylish hotel."
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    Overall rating

    6.8 Good
    Based on 194 reviews
    • 8.9 "Location is great."
      10.0 "Near to public transport, according to 100%."
    • 6.6 "Service is ok."
      5.9 "Only 59% thought the service was professional."
    • 4.5 "Breakfast is below average."
    • 3.3 "Not very clean."
      2.5 "75% said rooms were dirty."
    • 3.1 "Awful rooms."
      3.1 "69% complained about the bathroom."
      1.2 "Air conditioning was criticized by 88%."
      2.4 "76% didn't like the uncomfortable beds."
      3.6 "64% had problems with the shower."
      2.5 "75% said rooms were dirty."
    • 2.9 "Disappointing internet connection."
      3.1 "69% said the wifi quality was bad."
    • 2.5 "Quite uncomfortable."
      1.2 "Air conditioning was criticized by 88%."
      1.6 "84% thought it was too noisy."
      2.4 "76% didn't like the uncomfortable beds."
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