Kempinski Hotel Cancún

5 stars
Retorno del Rey #36, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
9.1
Wonderful
based on 715 reviews
715 reviews
Wed 24/12
-
Thu 25/12
1 room, 2 guests
Deals from
£196
/Cheapest rate per night
Room type
Provider
Nightly total
Deluxe room
£196
Double room
£243
Standard Room
£244
58 more Kempinski Hotel Cancún deals
58 more Kempinski Hotel Cancún deals
Photos of Kempinski Hotel Cancún
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Located in Hotel Zone, this modern resort offers an outdoor pool, a Jacuzzi and a private beach. It also features outdoor tennis courts, a sauna and a fitness centre.

The Ritz-Carlton Cancun boasts a range of luxurious amenities and services, including a limousine service and Kayanta Spa and Salon. Convenient services include an express check-in feature and a luggage storage facility. It also offers a sun deck with impressive ocean views.

There are 365 elegant rooms at The Ritz-Carlton Cancun, each offering all the essentials to ensure a comfortable stay. They are also equipped with a mini bar and a hair dryer.

Serving Asian cuisine, The Sushi Bar offers an award-winning setting for a satisfying meal. There is also a selection of drinks to enjoy at the bar, which has a view of the beach.

For those who enjoy discovering local restaurants and cafés, there is a large variety within walking distance. Spa at The Royal Sands is within a 10-minute walk and Cancun International Airport is 25 minutes' drive away.

9.1
Wonderful rating
Based on 715 verified guest reviews

Latest deals for Kempinski Hotel Cancún

Wed 24/12
Thu 25/12
Standard Room
bed type unknown
£244
nightly with fees
bed type unknown
£409
nightly with fees
bed type unknown
£420
nightly with fees
King room
1 king bed
£277
nightly with fees
bed type unknown
£278
nightly with fees
1 king bed
£293
nightly with fees
Double room
bed type unknown
£243
nightly with fees
bed type unknown
£249
nightly with fees
bed type unknown
£282
nightly with fees
Deluxe room
bed type unknown
£196
nightly with fees
bed type unknown
£198
nightly with fees
bed type unknown
£206
nightly with fees
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
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Amenities at Kempinski Hotel Cancún

  • Private beach
  • Outdoor pool
  • Beachfront
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Valet parking

Services and conveniences

  • ATM on-site
  • Business centre
  • Car hire
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Foot massage
  • Express check-out
  • Private check-in/check-out
  • 24-hour front desk
  • Safety deposit box

Things to do

  • Gift shop
  • Eco tourism
  • Bicycle hire
  • Casino
  • Fishing
  • Golf
  • Canoeing
  • Cooking classes
  • Beauty salon

Pool and spa

  • Heated pool
  • Spa
  • Hot tub
  • Outdoor pool
  • Pool with a view
  • Steam room
  • Massage
  • Sauna

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker

General

  • Family rooms
  • Interconnected room(s) available
  • Lockers
  • Storage available
  • Beachfront
  • Slippers
  • Solarium
  • Telephone

Accessibility and suitability

  • Hypoallergenic
  • No smoking
  • Designated smoking area
  • Disabled access
  • Lift
  • Accessible parking
  • Toilet with grab rails

Basics

  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi

Outdoor

  • Private beach
  • Garden
  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
  • Safe

Parking and transportation

  • Parking
  • Airport shuttle (surcharge)
  • Private parking
  • Shuttle service (additional charge)
  • Valet parking

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Trouser press
  • Iron and ironing board

Family friendly

  • Babysitting or child care
  • Kids meals
  • Kid-friendly buffet
  • Kids' club
  • Playground

Bathroom

  • Hairdryer
  • Bathrobe
  • Bathtub

Fitness

  • Fitness classes
  • Fitness centre
  • Tennis

Workspace

  • Fax/photocopying
  • Desk

Media and entertainment

  • Cable or satellite TV

Reviews of Kempinski Hotel Cancún

9.1
Wonderful
715 verified ratings
Wonderful
505
Very good
87
Good
36
Okay
30
Fair
19
Mediocre
9
Poor
27

Summary of reviews

Guests say
Guests appreciated the beautiful beach and helpful staff, but many expressed dissatisfaction with the service, cleanliness issues, and outdated furnishings. The breakfast received mixed reviews, with some praising it while others found it lacking. Overall, the location was a highlight, though some noted the atmosphere could be improved.
AI-generated from customer reviews
Location9 out of 10
Room Size8.5 out of 10
Breakfast8 out of 10
Cleanliness4 out of 10
Atmosphere3.5 out of 10
Service3 out of 10
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All reviews

10
Wonderful
Richard, May 2021
Pros (+) The staff showed better than expected attention room to detail and service We attended all of the restaurants and pleasantly surprised at the quality of the food and service
Cons (-) Nothing
10
Wonderful
toun, Jul 2019
Pros (+) loved everything. lovely experience
10
Wonderful
Anonymous, Jun 2016
Pros (+) Great service that is unmatched. A very warm and welcoming atmosphere

Location

Retorno del Rey #36, 77500 Cancún, Quintana Roo

What's nearby

  • Spa at The Royal Sands0.3 mi
  • Kukulcan Plaza0.6 mi
  • La Isla Shopping Mall1.2 mi
  • Iberostar Cancun Peninsula Convention Centre2 mi
  • Iberostar Golf Club Cancun2.1 mi
  • Playa Delfines2.4 mi
  • El Rey Ruins2.5 mi
  • Cancun Golf Club at Pok Ta Pok2.8 mi
  • Hard Rock Cafe Cancun3 mi
  • CoCo Bongo Cancun3 mi
  • Cancun Convention Center3.1 mi
  • Poliforum Benito Juarez4.3 mi

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

Essential information about Kempinski Hotel Cancún

Low season

High season

Average price (weeknight)

Average price (weekend night)

April
January
£342
£493
Cheapest month to stay with an average 20% drop in price.
Most expensive month to stay with an average 53% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Kempinski Hotel Cancún

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Kempinski Hotel Cancún

  • If you’re after a cheap room at Kempinski Hotel Cancún, then you should consider staying during the low season. The cheapest deals can generally be found in April and October.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Kempinski Hotel Cancún, plan to stay on a Wednesday or Sunday. The most expensive day is usually Saturday.
  • The cheapest price a room at Kempinski Hotel Cancún was booked for on KAYAK in the last 2 weeks was £575, while the most expensive was £575.
  • How long should you stay at Kempinski Hotel Cancún? KAYAK users usually book their rooms here for 7 days.

FAQs when booking at Kempinski Hotel Cancún

  • Why should I stay at The Ritz-Carlton Cancun?

    A regular destination for some of the biggest celebrities in the world, you never know who you might bump into in the hallways or out by the pool. Notable faces, including Jennifer Anniston, Leonardo DiCaprio, Meryl Streep, Mark Wahlberg and Eva Mendes, are known to have frequented the resort in the past.

  • Where can I celebrate a special occasion at The Ritz-Carlton Cancun?

    For a memorable evening full of joy and sophistication, reserve a table at The Club Grill. A modern restaurant that excels in Continental cuisine, popular dishes include Caribbean lobster, rib eye steak and cauliflower risotto. The sleek interior offers an ideal setting to toast a birthday or anniversary, with live jazz music every night creating a warm ambience.

  • What workshops does The Ritz-Carlton Cancun have?

    Spend time at The Culinary Center and you’ll return home after vacationing with more skills in the kitchen. Interactive cooking classes teach you the skills and recipes to master Mexican and Italian food, with wine and cocktails to enjoy throughout. Sessions cost roughly 1,900 MXN (approximately 99 USD) and must be booked in advance. Tequila tasting classes are also run.

  • What packages are available at The Ritz-Carlton Cancun?

    If you are looking to get away for an extended period of time, discounts are available when you reserve accommodation for 3 or more nights. Starting from roughly 4,500 MXN (approximately 235 USD) per night, you’ll also receive a complimentary buffet breakfast every morning.

  • What VIP services are available at The Ritz-Carlton Cancun?

    Upgrade to Club Level and receive access to the exclusive lounge where you’ll find delicious snack platters 5 times throughout the day. Premium quality beverages are also available, while personalized concierge and complimentary garment pressing will make you feel on top of the world. Cruise into your Saturday morning by dropping in and catching a live acoustic guitar performance at 9:30 am.

  • What family-friendly services are offered at The Ritz-Carlton Cancun?

    The supervised Ritz Kids camp provides a fun environment for children to play plus an opportunity for parents to escape and relax. Ideal for kids between the ages of 4 and 12, activities include arts & crafts, treasure hunts and organized Mexican games. A tailored health-orientated children’s dining menu can be ordered from at any time of the day. Making life easy for parents with young bubs, guestrooms are available with cribs, changing tables, soaking tubs, highchairs and bottle warmers.

  • What fitness classes are run at The Ritz-Carlton Cancun?

    Keep active while away on holiday with yoga, hydrobalance, salsa, martial arts and conditioning training. Advanced classes such as beach circuits, reformer Pilates and ironman training offer the chance to push your limits.

  • What shopping is possible at The Ritz-Carlton Cancun?

    Pick up a tasteful present at one of the two onsite boutique stores, La Perla and Escada. Unique products found on the shelves include handbags, shoes and elegant clothes.

  • What beach amenities are found at The Ritz-Carlton Cancun?

    You can reserve a villa down on the white sand and indulge in supreme comfort. Equipped with hammocks, lounge chairs and shade, you’ll be prepared to spend a long day at the beach. Boogie boards and scuba diving lessons are also available.(Prices checked 26/06/19).

  • Where is Kempinski Hotel Cancún located?

    Kempinski Hotel Cancún is located at Retorno del Rey #36 in Hotel Zone, 5.8 miles from the centre of Cancún. Spa at The Royal Sands is the closest landmark to Kempinski Hotel Cancún.

  • When is check-in time and check-out time at Kempinski Hotel Cancún?

    Check-in time is 15:00 and check-out time is 12:00 at Kempinski Hotel Cancún.

  • Does Kempinski Hotel Cancún offer free Wi-Fi?

    Yes, Kempinski Hotel Cancún offers free Wi-Fi.

  • How far is Kempinski Hotel Cancún from the airport?

    Kempinski Hotel Cancún is 8 miles from Cancun. Kempinski Hotel Cancún is 41.2 miles from Cozumel.

  • Does Kempinski Hotel Cancún have a pool?

    Yes, Kempinski Hotel Cancún has a pool on-site.

  • How does KAYAK find such great Kempinski Hotel Cancún hotel deals?

    KAYAK scours the web for all room deals available at Kempinski Hotel Cancún in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Kempinski Hotel Cancún and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Kempinski Hotel Cancún.

Nearby hotels and places to stay

Closest

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5-star hotel
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Cheapest

See cheapest stays in Cancún
4-star hotel
60% cheaperHotel & Museo Casa Turquesa7.7 Good (388 reviews)0.47 miPrivate beach, Outdoor pool, Restaurant£97+
5-star hotel
Sandos Cancun
7.8 Good (515 reviews)0.17 miPrivate beach, snorkelling, Outdoor pool£253+
5-star hotel
Hard Rock Hotel Cancun7.9 Good (1,359 reviews)0.32 miPrivate beach, Outdoor pool, Fitness centre£323+
5-star hotel
Secrets The Vine Cancun8.8 Excellent (1,468 reviews)0.25 miPrivate beach, no minors, snorkelling£379+

Most recommended

See most recommended stays in Cancún
5-star hotel
Secrets The Vine Cancun8.8 Excellent (1,468 reviews)0.25 miPrivate beach, no minors, snorkelling£379+
5-star hotel
Hard Rock Hotel Cancun7.9 Good (1,359 reviews)0.32 miPrivate beach, Outdoor pool, Fitness centre£323+
5-star hotel
Sandos Cancun
7.8 Good (515 reviews)0.17 miPrivate beach, snorkelling, Outdoor pool£253+
4-star hotel
60% cheaperHotel & Museo Casa Turquesa7.7 Good (388 reviews)0.47 miPrivate beach, Outdoor pool, Restaurant£97+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

8.7
5.8 mi
Cancun
8.0 mi

Everything you need to know for your stay in Cancún