Very nice and neat hotel with tactful and attentive personnel. Beautiful panoramic view from the balcony of your room where you can work using unlimited Internet and enjoying the view. I liked that the pools were available at any time, even through night . Some hotels have restrictions in time till 11, 9 or even 7 p.m. and you do not have flexibility to use their facilities.
Friendly copmfortable hotel None really
The staff were extremely welcoming and friendly and Franco and Rita in particular went out of their way to ensure we had a wonderful time at Hotel Gemma. The food is excellent also.
Hotel Gemma was a wonderful location for us. It was up the hills a little ways from the Ischia port. The hotel was clean, the staff extremely friendly. There were beautiful views from the roof top and sitting areas and we got to watch the sunset every evening from the hotel. I was extremely pleased with Hotel Gemma and was very glad I chose to stay there for my vacation weekend in Ischia. I would stay there again in a heartbeat.
I did not like the hotel Gemma at all. There was not a refrigerator in the room. The water in the shower was or cold or hot, nothing between. The breakfast was very poor.
The staff were extremely friendly and helpful. They gave us a ride to a nice restaurant for supper and helped us figure out the bus schedule for exploring the next day (and sold us bus tickets). The breakfast on the terrace on a warm sunny morning was exceptional. Great value all around.
Cosy hotel with very pleasant atmosphere, cordial owners, nice swimming pool and good cuisine
The food quality is almost of Michelin star quality and the best that we have had anywhere in Italy. Absolutely superb dishes and all freshly picked produce from their garden. Franco and his family, including his mother Gemma who started the hotel and is now 81, made us feel part of the family and the hospitality was wonderful. Great room and a large balcony with a great view of Vesuvius. The only disappointment was that we had to leave and return home :-(
i really njoyd my wks stay everyone was very friendly and helpful to us the only fault i has was any info or food menu's were all in italian and a lot of the staff had very little english
the location was idyllic - very picturesque outlook across to the castle. Staff were quite aloof and not as welcoming as expected by a hotel of 4 star grading. It seems that nglish customers are rare, so the staff struggle - compared to German guests who are regular (and so info/materials are in the hotel for them). At dinner there were no prices shown on menu?? It costs EUR 35 each excluding wine (4 courses , and pretty good actually).
View from the balcony was spectacular. There is a lot of places for relaxing in the hotel garden. Bus station "Cartaromana" is right in front of the hotel entrance. Small internal swimming pool is a good place to relax in the evening. Hotel was in the middle of reconstruction, but it was compensated with very low offseason price (nevertheless they could clean some stuff in the garden). Furniture inside the hotel is overornamented.
I liked the fact that the staff were very accomodating and the room was lovely, didn't think it would include a piano!
Placement, with adorable view of sea no free wi-fi, rather sleepy staff
Amazing location, beautiful spacious room with a sea view. Great facilities and right next to a bus stop for easy access into Ishia Porte and Ponte. The staff were helpful and I suspect we were upgraded as we were onour honeymoon. Very happy customers!!!
Amazing location, nature, sea view, very romantic, very comfortable room with jacuzzi, normal breakfast, bus station. All what you need for good holiday in belle Isola Ischia :) No
Very friendly staff and very clean rooms. Wonderful Shower in bathroom. Excellent view from hotel room.
It was much farther from Ischia Porto than the description said. The hotel room was horrible. A weak three star hotel is more accurate than four.
The beach was swimmable in November, soft coral by the dock. Great view onto the castle, with lovely balcony facing the sea catching the morning sun. You could jog to the castle in an easy 20 minutes. The furniture in room and hotel was 'old school' gorgeous. Front desk staff helpful and pleasant. It was a short walk inside walk to the thermal baths, fantastic for skin. Quite (plesantly) empty off season. Definitely a 4 star location. Location is a bit 'end of the line' probably an hour's walk from Ischia Port. Going rate is 15 euros for a cab. There is an infrequent bus service. ONE WARNING If not on full or half board, beware menu is limited and there are no other options nearby. We were told by unsmiling waiter that there was no choice but the 'boarder' food. They tried to charge 35 euros for a ratty piece of bream, a bit of fresh spaghetti, some fruit and a cold vegetable buffet. For contrast I paid 8 euros for fresh mussels in town. Waiter was 70% basil fawlty surly and 30% manuel comedic. One sub par experience...but still a lovely place.
I loved the rooms. They consider them deluxe but they are great upper class four star. Rooms are clean, comfortable with hydro-massage tub and shower. Do not stay in the standard rooms (as they describe them) they are lower 3 star. Staff has little knowledge of languages and since it is family owned really doesn't provide too much customer service. Could use improvement
Very clean facilities; responsive, helpful and supporting staff; meal is very good. The hotel is very close to the beach with a real sea-view.
Good service, but quantity of small kids and german grandmommaz woz overwhelming. Not very suitable for good sleep, when kids start to cry early in the morning. Nope
Sea view. Light,airy rooms and communal areas.
Fantastic location. Good facilities at the hotel. The staff were attentive and friendly. Food was fantastic!
Extremely clean, very helpful and professional staff, and great food. Spa was only open during the morning.
Excellent views from the room, if a little far from the beach, but generally a great location on the island. Food was excellent and staff were helpful, albeit with limited English. The bed was as hard as a piece of plywood. Had to use spare blankets under the sheets to make it tolerable.
The Spa Termal Swimmingpool and the architecture. There was not lift and we stayed at the 2nd floor.
it was just ok and the pool was nice the room size was more for a single person and the breakfast not good standard, and we were not met at Naples airport as arranged
The pool was pleasant. The reception by the hotel's owner was rude, arrogant and insulting. The room type we booked was not available and we were charged a good deal more for a 'superior' room. The description of the rooms was misleading. We moved out after first night. Never go there.
reception personnel tried to made her best to compensate the very poor facilities of the hotel the hotel should not be open to international booking as it is mostly reserved by old people receiving treatment from the national health service. The hotel is not a 4 four star but a very symple 2 stars. Lighting was awful!( old neons everywhere!)!! Room very small, location very noisy. Furniture in the room old and not in good state, minibar was empty, TV was an old one small of 14`` like in the old 80`, no toilettries facilities a part from a bar of soap. Room was clean and staff paid attention to the fact that there might be the dog in the room and we really appreciated it, beds were quite confortable though the pillows were not new and of poor quality. We have not seen the main rooms in the main structure as they did only accept dogs in the "dependance" and this is not indicated on the web page however the reception and the restaturant were again of a level of a 2 stars hotel. Hotel facilities are poor, the gym is symbolic and only opened in the morning, swimming pool next to the main road and sunbeds were very often taken permanently by other guests that used to leave their towels on and personnel did nothing to prevent this. Personnel at the restaurant very noisy and not friendly at all, breakfast buffet was poor! All in all a medicocre experience, if you want to go to a 2 stars hotel on a main noisy road without any charm and being rude serviced at the restaurant then choose the Donpepe Hotel otherwise go somewhere else. Please note though that the hoel is located very close to the very nice centre of the village.
The ppol, spa, and staff were great. The rooms were not up to 4 star standards so I felt a little mislead. The rooms were not attached to the more modern hotel.
How the resturant and staff treatd us. We like atmosphere of the resturant over looking the bay. We had some problems with ac in are room and we complain about it and they were unable to fixed it.
very beautiful views of the ocean. Breakfast was nice. staff was friendly. The shower doors in room 825 are broken. Water floods the floor as a result of shower doors that do not shut completely. This was only a minor set back. Towels helped here.
I liked the sea view and air, hotel architechture, design and decor, spa and pools, restaurant and the amiable waitors, food, plants, homelike atmosphere tv programs were only in German and Italian, internet access was provoded only in the common area with the queues to the only note-book, I particularly dislikeed rough soldgers' blankets on the bed
The heated pools were nice, breakfast was ample and varied. The water from the faucets is all really excellent- we wondered if it was also thermal water. Nice walking distance from Panza and Sorggeto. Overall good value if you get a good price on a room. (We stayed in an economy room during low season). Our room was across the busy street and up the hill; kind of an inconvenient walk for using the pools. Our room had ants, but the staff did say they would take care of them.
We loved the indoor natural thermal pool. The room was really beautiful and the restaurant was excellent
The food, the decoration, the service and friendliness of staff The rooms are a bit small and noisy. Insulation from adjacents rooms is poor
A 5 star hotel that really was at that grade and had staff, rooms and service that really delivered.
spa facilities and breakfast
Great pool on roof, shuttle service from hotel, great breakfast, balcony off room Surly staff, prices at poolside bar, ants in room
Personnel is talking fluently english and is very helpful (hotel, spa and restaurant). Not at all bureaucratic. especially the spa and the restaurant make a very clean impression. the doctor is super efficient The price of half and full board is too high. therefore I booked only bed-breakfast
Superior hotel decoration, very helpful staff and excellent service. Great restaurant meal.
the pool, the location Cleaning staff were very friendly and helpful, and dealt with the ant infestation in the bedroom and wardrobe. Management were not so helpful...asked 3 times for an extra pillow (only 1 per person) and towel (only 1 for 2 people!), and each time this involved a trek from the annexe we were in to reception and back.
Hotel was quıte far evey from my expectations and from the level of 4 star hotel.Room was very small there was no towels.Personal of the hotel was not polite food was very poor. swimming pool wıth thermal water
no complaint. everything went well as expected.
All staff were great, so was the food. I did not feel the room was a prestige, as I expected it to be.
The View The Hotel was not very close to anything interesting at all.
a lovely hotel with very helpfull staff and the setting is beautiful.
Beautiful garden, good size pool
the view is outstanding. the grounds are beautiful; it was very peaceful. the food was excellent the confusin on the pricing for the children
Very gentle and helpful staff, and very willing. Beautiful location, beautiful views, nice surroundings. Breakfast was excellent. Being in the centre of Forio it is - for the first time - not very easy to find.
Room was cleaned everyday Decor was outdated, torn bed sheets, thin walls
It is located very close to the harbour where the aliscafo and traghetto from Napoli arrive, in Ischia Porto centre, so location is really convenient.
Very nice hotel with a warm typical family- atmosphere. Location very central for busses and boats. Nice view over the harbour. The hotel could easily make the great roof-terrace a lot more attractive.
Close proximity to port. Staff were friendly and helpful. But breakfast was really disappointing. When I complained about a problem with water pressure in the shower, they immediately offered me another room. Appreciated the hotel's swift response.
Very helpful staff at reception. Good central location. Excellent restaurants nearby. Unwelcoming staff in dining room for breakfast.
Location is perfect: Villa Maria is close to the port, beach, promenade, shops, supermarket and bus station. You can order lunch/dinner for 15 Euro at the hotel, delicious choice, home style, new menu every day. Room was spacious, even with a fridge and rigrously cleaned. Stuff was happy to provide any information we needed. We really enjoyed our stay at Villa Maria.
Location, close to the port where the ferries arrive and leave, close to shopping and restaurants, close to bus stop and sightseeing. Clean place, family style. Quiet place. The staff at breakfast was not very friendly
Good location right in the center of Ischia town, 300m from the port. Nice and helpful staff. Would use again.
Great location for a short break, 5 minute walk from the ferry terminal. Excellent access for buses and shops. Great family run hotel
Excellent thermal water pools, great view from the window and the balcony, the personell of the hotel was nice to give us an excellent room with a great view. Special thanks to Marco the driver of the hotel shuttle bus which took us from the hotel to the beutiful sand beach. He is very nice. Some of the restaurant personell is not nice enough (not all). The price of the dinner served is too costly - 40 euro per person.
The location is fantastic, the view of the sea from the room was perfect. Quiet hotel, not on busy streets, mid age customers, no kids - a perfect relaxing place. The outside pool with thermal water at 36 deg. Was extraordinary!
Service at San Montano was among the best I've ever encountered. From the front desk staff to housekeeping to the servers to the drivers to and from the port, everyone was immensely helpful, professional, warm and dedicated. The location is stunningly beautiful - you can swim in one of eight (!) different pools of varying sizes and temperatures and see this beautiful corner of the island from up high. The entire hotel/spa is spotless but not sterile. The rooms are beautifully appointed with high-quality amenities, and the decor is warm and inviting without being cliche. You will want to stay here forever.
The property was very nice and the staff, who are also the owners, were very hospitable and friendly. Because we booked the day before arriving we didn't expect to get the best room, however, we definitely didn't expect the tiny room with a tiny doorless bathroom. The bathroom was so small that a shower door can't be used. When booking at this location make sure they place you in one of the normal sized rooms.