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We were part of a group of 3 couples staying at the Hotel Grifo and we all agreed that our stay was wonderful, an extremely warm and genuine welcome by the reception staff (Marco).The flexibility of the free shuttle run from the Hotel was very welcome indeed. The facilities were all excellent. The Breakfast in particular was one of the best I have had in Italy. It was a shame that we only stayed for one night. I also wish that the Hotel would remain open over the Winter season
We had a fantastic time at the Grifo. The staff were friendly although for some the lack of english was noticeable, but we managed very well overall. The female reception staff were excellent & very helpful. We had a brilliant room overlooking the sea & onto Vesuvius - which was spotless. A huge bed and a double shower gave it that "wow". The blue & white colours, along with the simple slick lines of the room were well chosen. Exactly what you needed in the summer heat, cooling & fuss free. The extra €25pp for dinner is value for money compared to what you would pay for a four course meal out, well prepared & presented. A shuttle service took us to town/nearest bus stop, so no long walks to the hotel. A lovely quiet and small hotel,perfect The breakfasts were as good as you get in most hotels, although muesli would have made it even better. Cold scrambled egg was kept in a heater which was not turned on.
Very clean, new hotel with excellent view and helpful staff
Everything absolutely excellent: staff, rooms, swimming pool, dinner, transport services. Quiet position with great view. One of the best places we have stayed on the many trips to Italy. Top price-quality ratio.
GRACIE MILLE! Five stars excellent service. Nice atmosphere. Brand new hotel with nice design. We really enjoyed our stay and also the Grifo family shops on the island.
Nice & warm hospitality, stuff was always willing to help. The hotel is well maintained, & super clean!
this hotel is perfect on many levels. It is family run and charming, beautifully located on a hill overlooking Ischia. Very clean, very high quality furnishings and lots of attention to detail. The price is amazing considering that this is a luxury boutique hotel . Very good food but the dining room is too harshly lit. That was the only small minus.
Very friendly and helpfull staff. The room/terrace/hotel is spotless clean. There was a free shuttle to Ischia and Cassamiciola which could be agreed with the staff. Breakfast was acceptable. Good value for money. I booked the sea view room which was a bit disappointing, because you do not have direct view out of your window, you need to stand on the terrace and look to the left between the trees to see the sea.
My daughter and I had a great holiday in Ischia. We stayed at the Hotel Grifo which has a modern, contemporary and smart deco that is very pleasing to the senses. I loved the mountain and sea views from the hotel - which are out of this world! We enjoyed basking by the pool or just relaxing in the beautiful well tended tropical gardens. There are a lot of vantage points to sit and relax or just listen to the natural world going by (roof terrace, by the pool or on the hotel patio. My daughter and I found the staff very curteous and helpful, Belissimo!!! I cannot fault it. Since I holiday in Ischia every year, I will most certainly stay at the Hotel Grifo De Charme again!
The Hotel is very nice on a very high point with good views of the sea or mountain. View is was from the shared area outside the room but some rooms do have the view from the room. also it is high up on the island so renting a car or taxi's are required to get around either way if you run around the island much you will need 40-50E a day travel expenses.
spa facilities and breakfast
Personnel is talking fluently english and is very helpful (hotel, spa and restaurant). Not at all bureaucratic. especially the spa and the restaurant make a very clean impression. the doctor is super efficient The price of half and full board is too high. therefore I booked only bed-breakfast
We loved the indoor natural thermal pool. The room was really beautiful and the restaurant was excellent
A 5 star hotel that really was at that grade and had staff, rooms and service that really delivered.
Superior hotel decoration, very helpful staff and excellent service. Great restaurant meal.
The food, the decoration, the service and friendliness of staff The rooms are a bit small and noisy. Insulation from adjacents rooms is poor
Great pool on roof, shuttle service from hotel, great breakfast, balcony off room Surly staff, prices at poolside bar, ants in room
the facilities, the indoor whirlpool is awesome, the sauna...we loved it. the breakfast buffet is good we did not know about the dinner dress code, because we only brought beach wear... the food room service is not adviceable, the sandwiches we got we're dry
Good location in a quiet area, but near enough to transport links with the rest of the island. Professional staff who were polite and did their job well. Excellent food. Good facilities, for a fairly small friendly hotel.
This Hotel is in a very quiet part of the resort,staff were friendly and helpful ,breakfast was 1st class-great coffee,pool and spa facilities were good. When i arrived i was told there was a problem with my booking(which i made 6 weeks before) and they could not accommodate me for the 1 st night of my 7 night stay and i would have to stay at a nearby hotel for the 1st night,they put this down to a problem with Booking .Com.i was given a free taxi to this hotel which to my mind was not as good as Villa Durruili,though i was charged the same rate for this night as for the 6 nights at Villa Durrueli.As a way of apology i was given a free massage in the hotels' Spa.The room i was given was on the ground floor juast off of the bar area,on the website it stated that single rooms were on the second and third floor.I would stay t this hotel again but i think i would make my booking via telephone.
Staff were excellent -always helpful and welcoming -food was good -pool was excellent, very clean and well presented with good chairs /shade Rooms were small,sea view was limited,bar area small & did not open so no evening/night social activity in hotel
The advice we got from the night porter on our first night was perfect for us. We could plan our days out that evening with his help. We would have liked to use the bar on the roof top but maybe it was closed as we might have arrived slightly off season.
Paola and the staff at the hotel were absolutely fantastic and were truly focussed on providing the best customer care. The bathrooms in the rooms could benefit from a little refurbishment.
Excellent location. good food. spa is a great extra. almost all staff very friendly and efficinet One mmeber of staff at reception lost her temper and ranted becuase we left wet foot prints on the floor. She was correct to highlight this becuase it made the floor slippery but I do not go on holiday and pay money to be shouted at. a courteous reminder was all that was needed
The pool was very nice and our room was small but comfortable. Reception staff were helpful, although they spoke very little english. The spa baths were nice. The hotel was very clean and well looked after. Shower was luke warm and not powerful. Restaurant and bar staff were not particuarly friendly or helpful. Breakfast was average. The hotel beach is very small and is very crowded. The bar appeared to close at different times each evening and therefore could not get a drink on some occassions.
Very pleasant staff, welcoming and friendly, both in reception and in the dining room. High standards of cleanliness, and well designed public areas. We would certainly return. Disappointed that the spa was not available during our stay due to refurbishment. This may have been notified to those booking directly with the hotel, but did not appear on Bookings website
Wellness center room was nice but very very cold
Very nice and neat hotel with tactful and attentive personnel. Beautiful panoramic view from the balcony of your room where you can work using unlimited Internet and enjoying the view. I liked that the pools were available at any time, even through night . Some hotels have restrictions in time till 11, 9 or even 7 p.m. and you do not have flexibility to use their facilities.
The staff were extremely welcoming and friendly and Franco and Rita in particular went out of their way to ensure we had a wonderful time at Hotel Gemma. The food is excellent also.
i really njoyd my wks stay everyone was very friendly and helpful to us the only fault i has was any info or food menu's were all in italian and a lot of the staff had very little english
Hotel Gemma was a wonderful location for us. It was up the hills a little ways from the Ischia port. The hotel was clean, the staff extremely friendly. There were beautiful views from the roof top and sitting areas and we got to watch the sunset every evening from the hotel. I was extremely pleased with Hotel Gemma and was very glad I chose to stay there for my vacation weekend in Ischia. I would stay there again in a heartbeat.
I did not like the hotel Gemma at all. There was not a refrigerator in the room. The water in the shower was or cold or hot, nothing between. The breakfast was very poor.
Cosy hotel with very pleasant atmosphere, cordial owners, nice swimming pool and good cuisine
Friendly copmfortable hotel None really
The staff were extremely friendly and helpful. They gave us a ride to a nice restaurant for supper and helped us figure out the bus schedule for exploring the next day (and sold us bus tickets). The breakfast on the terrace on a warm sunny morning was exceptional. Great value all around.
The food quality is almost of Michelin star quality and the best that we have had anywhere in Italy. Absolutely superb dishes and all freshly picked produce from their garden. Franco and his family, including his mother Gemma who started the hotel and is now 81, made us feel part of the family and the hospitality was wonderful. Great room and a large balcony with a great view of Vesuvius. The only disappointment was that we had to leave and return home :-(
good breakfast for Italy, good location (20 min steps from main port), termal pool is free for charge, good bathroom poor gym, internet is not free
We had a very nice view from our room even though we didn't ask for a sea-view room! The view of the "Castello Aragonese" was simply gorgeous! The beach...if it can be called a beach! It belonged to another hotel, a 5*, but it was very small and the water was always washing off the sand under our sunbeds. They could do better!
My sister and I had the water front room with the balcony and it was very nice and comfortable. The uninviting look of the spa pool because the water was discoloured and rusting pipes were visible. Also, the water was tepid.
the beach is rather small
How the resturant and staff treatd us. We like atmosphere of the resturant over looking the bay. We had some problems with ac in are room and we complain about it and they were unable to fixed it.
I liked the sea view and air, hotel architechture, design and decor, spa and pools, restaurant and the amiable waitors, food, plants, homelike atmosphere tv programs were only in German and Italian, internet access was provoded only in the common area with the queues to the only note-book, I particularly dislikeed rough soldgers' blankets on the bed
The ppol, spa, and staff were great. The rooms were not up to 4 star standards so I felt a little mislead. The rooms were not attached to the more modern hotel.
very beautiful views of the ocean. Breakfast was nice. staff was friendly. The shower doors in room 825 are broken. Water floods the floor as a result of shower doors that do not shut completely. This was only a minor set back. Towels helped here.
The heated pools were nice, breakfast was ample and varied. The water from the faucets is all really excellent- we wondered if it was also thermal water. Nice walking distance from Panza and Sorggeto. Overall good value if you get a good price on a room. (We stayed in an economy room during low season). Our room was across the busy street and up the hill; kind of an inconvenient walk for using the pools. Our room had ants, but the staff did say they would take care of them.
Fantastic location, good facilities, Difficult for people with problems walking - you had to call a golf cart (of which there were only 1 or 2 to get anywhere)
Beautiful resort, with gorgeous views. Staff and service were impeccable. Wish we could have stayed longer. A lot of steps.
Beautiful grounds and access to beautiful cove with refreshing water Service was outstanding at pool and at restaurant Very responsive to all requests. Breakfast was very good. Rooms were a bit cramped. Although could be considered a plus you were isolated to rest of island We did rent a car one day. Some trees should have been trimmed that blocked sea view from our room.
all was really great! nothing
Excellent thermal water pools, great view from the window and the balcony, the personell of the hotel was nice to give us an excellent room with a great view. Special thanks to Marco the driver of the hotel shuttle bus which took us from the hotel to the beutiful sand beach. He is very nice. Some of the restaurant personell is not nice enough (not all). The price of the dinner served is too costly - 40 euro per person.
The location is fantastic, the view of the sea from the room was perfect. Quiet hotel, not on busy streets, mid age customers, no kids - a perfect relaxing place. The outside pool with thermal water at 36 deg. Was extraordinary!
Service at San Montano was among the best I've ever encountered. From the front desk staff to housekeeping to the servers to the drivers to and from the port, everyone was immensely helpful, professional, warm and dedicated. The location is stunningly beautiful - you can swim in one of eight (!) different pools of varying sizes and temperatures and see this beautiful corner of the island from up high. The entire hotel/spa is spotless but not sterile. The rooms are beautifully appointed with high-quality amenities, and the decor is warm and inviting without being cliche. You will want to stay here forever.
The Hotel is within walking distance of the ferry port that you come into from Naples and the hotel staff are very helpful. The food was outstanding, and great value for your money. The hotel is very clean and they have so many spa options. We would go there again without a doubt!
Cannot be consider 3 stars, very far from everything, extremely expensive for things offered
The atmosphere was family oriented. If I am not mistaken, the hotel is run by a family. I got that impression right away. The dinner that is offer through the hotel is extremely worth it. The food was excellent and the service was the best I experienced in Italy. Bravo Mario....Beautiful views from a top the mountain and a wonderful environment for family and significant others to spend quality time by the pool and watch the sun set while eating a great dinner. The location was a bit out of the way. It is approx. 1 km away from the beach and major bus stops, but that is all down/up hill. If you are not accustomed to walking, it could be a difficult trek. There is a bus stop 50 meters from the hotel but the bus stops every 45 minutes, if I am not mistaken.
far from the beach, only reachable by bus, which passes only once per hour