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close to dulles airport and to manassass battlefields Front door staff were not helpful when I needed a cab to dulles airport (only a few hours away). The cab did not arrive promptly, I will know better next time and use Uber!
Having to pay for Wi-FI in the room. Marriott does not charge for wi-fi in their "suite" hotels.
This is a large facility with lots going on. Nice gym. Helpful staff and comfortable rooms. Parking is a little distant.
Location Staff was not customer friendly. My experience at other Hampton Inn locations had been great, but this one leaves much to be desired.
Staff was very friendly and helpful - yummy breakfast- good value Rooms were a bit dated but clean.,
Everything was wonderful. Staff was very friendly and accommodating.
It has everything we wanted: good price, friendly staff, hot breakfast, parking, Internet, etc.
The staff was fantastic. Eli greeted us at the Front Desk and answered so many of our questions while checking us in. He supplied us with a breakfast bag to go in the morning since we were leaving before they served breakfast and got us set up with parking for the week. IF YOU'RE FLYING OUT OF DULLES, YOU CAN LEAVE YOUR CAR AT THE HOTEL FOR $35/WEEK! I don't know of any better price out there. We stayed one night, left the car there for a week and they came to pick us up from the airport. Amazing customer service. In the morning the Front Desk attendant was courteous and offered us another breakfast bag. The shuttle was quick and dropped us off right at the curb. We were in and out in under 10 hours, so I can't speak at all to the amenities.
It was a nice room. The breakfast was decent. The staff friendly. The location was nice for our purpose. Not really.
They kept our luggage while we went to a small trip to the Caribean. We had a lot of stuff so that was very handy. When we came back, just picked our luggage and took our plane home.
Nice, spacious rooms. Breakfast was wonderful. Very late check in staff not as helpful at late hours.
Beds were comfortable, TV outstanding Bathrooms were needing deep cleaning.
Great service. Friendly staff. Good breakfast included. Spacious room value for cost. Somewhat dated decor in lobby and room. Needed some paint for woodwork, better cleaning needed on rugs.
Great location near shopping, eateries and the highway. Room was spacious for the amount paid. Also pet friendly which is a plus!
booked through kayak.com which used getaroom.com but when i arrived they did not have a hotel reservation on file nor any rooms available. It was 1230am with no options. I had a email confirmation but nothing on the Hyatt side.
Overall great experience, super friend staff, would definitely stay here again for work trips. The gym was really pretty bad.
I have stayed here many times… It has a great location computer you can use and a pool
Thanks for the great deal
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
Room was clean and comfortable. Staff were great. Good job
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
Great service. Breakfast buffet was excellent. Room was nice.
Bed and room
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
The room was big enough for a family stay. The shower door couldn't close, and took forever to fix it. When you flushed the toilet, the water splashed everywhere.
Satalite tv didnt work. No breakfast. Pool closes too early. Room is hot. No fridge no microwave. No stamps to mail things. Everything was horrible. Tv sucked pool closed to early no free breakfast no kid friendly place to eat. No stamps no fridge no microwave.
Close to the airport. Shuttle goes every 30 min Nothing. Reasonably priced for one night layover in Washington
Electronic check in/out. Use of smart phone to unlock room door.
Top-notch people. Great room. Only stayed one night, but the hotel had everything we needed, including a fantastic exercise area. 0
front desk restaurant bar
Friendly and helpful staff . Free wifi. The construction (fence) by the entrance. Wifi can be slow.
I liked the bed I can't believe a major hotel chain is still charging for internet in 2015.
Location Rooms and hotel in general are in need of an update. Very noisy which made it difficult to sleep. Front desk clerk spoke with such a heavy accent that I could not understand a word he said. Got charged $50 for something we did not incur. Listed as a four star hotel on Kayak, which it is not even close to being. (Ritz Carlton Pentagon City, also in Northern VA, is also listed as four stars.)
Very high value Next time we stay in Washington, we will look for a place close to metro
Lobby and front entrance is good Room, Refrigerator is not working they replaced but still it didnt work. No expecting this from 4 start hotel.
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
The room was clean and it was nice for the price. The staff were helpful and the experience was good overall. nothing that comes to mind really.
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
Comfortable, good facilities and clean. Internet was not free. Internet is too basic to not be included in the price nowadays.
Nice clean and modern
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
Great hotel . great staff.
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
Staff was EXTREMELY rude and disrespectful. I had a late check in, I called in before hand to make sure my room was held and not overbooked. The lady on the phone was rushed and said "yeah no worries we got you taken care of" When I arrived same lady said we overbooked you. Then told me to go next door to the Sheraton which was $40 more expensive.
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
The staff sucked and the hotel had all kinds of problems, will never stay there again!
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
Customer service. International guests have hard time coping with U.S culture.
This was a great location, convenient to Dulles Airport and the companies I needed to visit. A shuttle is provided to and from the airport, and to local businesses to the hotel. The rooms were furnished with "well worn" 60's era furniture, uncomfortable beds, and loud air conditioners.
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
Hot tub and pool. Hot breakfast. Shop with reasonable prices for snacks and wine. Rollaway bed could have come with it's own pillows and a comforter and some extra towels.
great hotel for the money. Nice gym, pool, hot tub, room was very clean and nice. I accidentally left my diamond ring on the dresser one day and housekeeping left it there. Very thankful and impressed.
Swimming pool and jacuzzi. Shuttle service not on a schedule
It was a very nice hotel, everyone was friendly. We were able to go into Washington DC with the shuttle to the airport and then metro transportation. Breakfast was great. There are places to eat close by that you can walk to. It was just an overall enjoyable experience. There was a pool and a work out area for people who enjoy that also. Nothing
The location was perfect for our needs. There are several food options close by and Starbucks which is a must. Also, the area was nicely landscaped with a lovely pond and benches and picnic tables. Suited our needs very well. Breakfast was below average. But common with "free breakfast" hotels.
Good value for the money. Free and plentiful parking. Friendly staff. Convenient location to IAD. Easy access to Toll Rd and routes 50 and 28. Room was spacious. Bed was comfortable. Bathroom needs upgrades. Breakfast was not very good. Choices were limited, and the food tended to be cold by 0900 to 0930. Also, my room key did not work each day, so once a day I had to visit the front desk to have it re-activated.
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent. There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
The building looked good as we pulled up, and the room had been re-done, with nice sink top, large TV and new towels. Start with doors opening on the parking lot [very dangerous] and on the outdoor balcony. No elevator. Old building spruced up, but small and uncomfortable room. AC didn't work very well, kept cycling on and off all night but didn't actually cool the room much. At least the AC unit was loud enough to cover [most of] the noise from the parking lot just outside the window. Uncomfortable bed, old saggy pillows. We didn't stay for breakfast.
The room was right where I park It didn't have the walk in shower that was described to me
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
Friendly staff, neatness, Breakfast.
Couldn't shower before I left because of no hot water. That should at least be the basic. You can mess almost everything else up but really no hot water? Very annoying.
Closeness to airport. Friendliness of staff. Breakfast area. No elevator to 2nd floor.
Exceptional service, staff friendliness and room maintenance. I would definitely stay again.
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food. The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
We liked we were convenient on and off highway but without highway noise. Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C. The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
Best stay ever. Great staff, friendly and helpful. Room was very clean and more equipped than expected. Will stay again when in the area.
It was close to the airport and shopping areas. very nice and quite location. There was no housekeeping on weekends.
The room was well designed and clean and extremely comfortable. On one overnight stay I used the pool, laundry room, free supper, shuttle to airport and breakfast which were all useful and efficiently provided. An excellent well run service.
Modern, nice, comfortable hotel, clean, cozy rooms, beds with nice mattrasses, friendly and attentive staff... Amazing deal for the money! Parking was a bit tight, spent some time trying to find a spot
I really like the hotel overall. Well located with food close by and even a movie theater across the street. We stayed for 2 nights before we flew back home and loved how close it was to Dulles airport. You can't control traffic flow at the airport but you can make sure you're close enough to it. For sure one less thing to worry about.
Free shuttle to airport- though drivers were pushy to get a tip Location was ghetto
Sad to notice that No brealfast included
Staff was attentive. We had an electrical issue with the microwave and frige and it was addressed quickly One side of the mattress was well worn down.
everything The fire alarm
Clean and convenient. Wish we had a longer stay.
Friendly staff throughout. Good breakfast with surprisingly good scrambled eggs, some sausage patties, and fresh fruit. Room was clean and well appointed. Stores close by for beer/wine and sundries. Places to eat in easy walking distance. Noise from Rt.50 was noticeable at times.
It'e clean! no
I wish they have indoor pool.
Everything! Clean, spacious, we'll-furnished, very comfortable. The candy jar was a pleasant ser praise!
I liked everything about the hotel the location staff cleanliness the breakfast I'll definetly recommend this hotel to everyone and make residence inn my home away from home for my future stay. Everything was excellent nothing to complain I give it 5 stars
Friendly and accommodating staff. Happy to help and made our party feel at home.
the room had everything you need, the breakfast was great the a/c was bad
This hotel is like home far from home. The rooms are so clean. The room service is excellent, they can bring the grocery to your room at no extra charge. Its A++++++++++++++++++
The Hotel was outstanding in all aspects from being clean, exceptional service, and comfortable. The only slight negative was its distance from Washington DC. It could be difficult to get in to the city for a early morning obligation if you do not leave very early from the hotel. We were unable to take advantage of breakfast.
Everything. Good hotel at a reasonable price
Comfortable bed, spotless room and bath, and enjoyed the room. Only 3 miles from the Air & Space Museum in Chantilly, VA. Convenient cooked breakfast in hotel each morning. Worth the trip.
The phone was not connected when I arrived. I had to figure it out and had to assist the employee who came up to fix it.
Good breakfast selection, comfortable beds. Room was close to washer and dryer, so was very noisy.
The Hotel was clean, the service was outstanding
Clean, comfortable room very close to Dulles airport. Very accessible to main roads but far enough off of main road to be quiet. Plenty of easily accessible outlets for plugging in chargers. Beds weren't super comfortable but quite adequate. Room contained a microwave and fridge but neither were plugged in and no empty outlet nearby.
I like having a full kitchen with a full-size fridge in my room. The fridge was very loud and rattled a lot, far louder than my fridge at home. Also the location is directly under the flight path of airplanes coming in to land at Dulles Airport and they make a lot of noise, even as late as 11:00pm and as early as 6:00am. I could hear this noise in my room and it kept me awake and woke me up.
This was probably the dirtiest hotel I've ever stayed in... which includes Euro hostels. Do not recommend. It looks like they hadn't performed house cleaning in months. There were spider webs in my room (seriously) and hairs in my sheets. The bath tub was filthy. And this was AFTER I had to switch rooms because the first room had a broken toilet.......
Room very clean, comfortable bed. Quiet area, staff we encountered very friendly. Not sure why this property gets bad reviews, this was a very nice hotel.
nothing. They are theworst out there stranded in the late hours inspite of non refundable guaranteed booking