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Having to pay for Wi-FI in the room. Marriott does not charge for wi-fi in their "suite" hotels.
This is a large facility with lots going on. Nice gym. Helpful staff and comfortable rooms. Parking is a little distant.
close to dulles airport and to manassass battlefields Front door staff were not helpful when I needed a cab to dulles airport (only a few hours away). The cab did not arrive promptly, I will know better next time and use Uber!
It was a nice room. The breakfast was decent. The staff friendly. The location was nice for our purpose. Not really.
They kept our luggage while we went to a small trip to the Caribean. We had a lot of stuff so that was very handy. When we came back, just picked our luggage and took our plane home.
Everything was wonderful. Staff was very friendly and accommodating.
Staff was very friendly and helpful - yummy breakfast- good value Rooms were a bit dated but clean.,
It has everything we wanted: good price, friendly staff, hot breakfast, parking, Internet, etc.
Location Staff was not customer friendly. My experience at other Hampton Inn locations had been great, but this one leaves much to be desired.
The staff was fantastic. Eli greeted us at the Front Desk and answered so many of our questions while checking us in. He supplied us with a breakfast bag to go in the morning since we were leaving before they served breakfast and got us set up with parking for the week. IF YOU'RE FLYING OUT OF DULLES, YOU CAN LEAVE YOUR CAR AT THE HOTEL FOR $35/WEEK! I don't know of any better price out there. We stayed one night, left the car there for a week and they came to pick us up from the airport. Amazing customer service. In the morning the Front Desk attendant was courteous and offered us another breakfast bag. The shuttle was quick and dropped us off right at the curb. We were in and out in under 10 hours, so I can't speak at all to the amenities.
Good value for the money. Free and plentiful parking. Friendly staff. Convenient location to IAD. Easy access to Toll Rd and routes 50 and 28. Room was spacious. Bed was comfortable. Bathroom needs upgrades. Breakfast was not very good. Choices were limited, and the food tended to be cold by 0900 to 0930. Also, my room key did not work each day, so once a day I had to visit the front desk to have it re-activated.
Swimming pool and jacuzzi. Shuttle service not on a schedule
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
Bed and room
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Thanks for the great deal
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
Room was clean and comfortable. Staff were great. Good job
Great service. Breakfast buffet was excellent. Room was nice.
Satalite tv didnt work. No breakfast. Pool closes too early. Room is hot. No fridge no microwave. No stamps to mail things. Everything was horrible. Tv sucked pool closed to early no free breakfast no kid friendly place to eat. No stamps no fridge no microwave.
The beds were very comfortable! The executive lounge was nice but should have been available more hours. The shuttle to the airport was convenient. There were no fridges in the rooms which was very inconvenient. The room service menu was very limited. Almost no vegetarian options. And breakfast should be available all day. There was a huge middle school group that refused to share the pool with any other guests all night. Very rude!
Concierge lounge was nice, though the decor is 1970's burn orange. Staff member in lounge was excellent. The gym was very nice. They carried Pepsi products! I like Hilton properties. Not close to public transportation. TV service inconsistent- frequent 'no signal' messages during the 90 min I tried to watch. Very 1970's decor and layout- needs updating.
The room was big enough for a family stay. The shower door couldn't close, and took forever to fix it. When you flushed the toilet, the water splashed everywhere.
Close to the airport. Shuttle goes every 30 min Nothing. Reasonably priced for one night layover in Washington
Electronic check in/out. Use of smart phone to unlock room door.
Lobby and front entrance is good Room, Refrigerator is not working they replaced but still it didnt work. No expecting this from 4 start hotel.
Top-notch people. Great room. Only stayed one night, but the hotel had everything we needed, including a fantastic exercise area. 0
Friendly and helpful staff . Free wifi. The construction (fence) by the entrance. Wifi can be slow.
Very high value Next time we stay in Washington, we will look for a place close to metro
I liked the bed I can't believe a major hotel chain is still charging for internet in 2015.
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
The room was clean and it was nice for the price. The staff were helpful and the experience was good overall. nothing that comes to mind really.
Comfortable, good facilities and clean. Internet was not free. Internet is too basic to not be included in the price nowadays.
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
Nice clean and modern
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
Beds were comfortable, TV outstanding Bathrooms were needing deep cleaning.
booked through kayak.com which used getaroom.com but when i arrived they did not have a hotel reservation on file nor any rooms available. It was 1230am with no options. I had a email confirmation but nothing on the Hyatt side.
I have stayed here many times… It has a great location computer you can use and a pool
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
Great hotel . great staff.
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
Huge rooms. Very comfortable. Decent hotel style breakfast Great location for the airport but not the best location for visiting the area.
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
The staff sucked and the hotel had all kinds of problems, will never stay there again!
Customer service. International guests have hard time coping with U.S culture.
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
I Just Love Everything About This Hotel!! Great Location, Friendly Front Desk, Clean Rooms, Complementary Breakfast & Good Value For Money!! They Should Open The Pool For Longer Period Of Time, Not Only 5 To 10!!
The phone was not connected when I arrived. I had to figure it out and had to assist the employee who came up to fix it.
The Hotel was clean, the service was outstanding
Clean, comfortable room very close to Dulles airport. Very accessible to main roads but far enough off of main road to be quiet. Plenty of easily accessible outlets for plugging in chargers. Beds weren't super comfortable but quite adequate. Room contained a microwave and fridge but neither were plugged in and no empty outlet nearby.
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent. There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
The room was right where I park It didn't have the walk in shower that was described to me
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food. The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
Friendly staff, neatness, Breakfast.
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
We liked we were convenient on and off highway but without highway noise. Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C. The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
Exceptional service, staff friendliness and room maintenance. I would definitely stay again.
The building looked good as we pulled up, and the room had been re-done, with nice sink top, large TV and new towels. Start with doors opening on the parking lot [very dangerous] and on the outdoor balcony. No elevator. Old building spruced up, but small and uncomfortable room. AC didn't work very well, kept cycling on and off all night but didn't actually cool the room much. At least the AC unit was loud enough to cover [most of] the noise from the parking lot just outside the window. Uncomfortable bed, old saggy pillows. We didn't stay for breakfast.
Closeness to airport. Friendliness of staff. Breakfast area. No elevator to 2nd floor.
Couldn't shower before I left because of no hot water. That should at least be the basic. You can mess almost everything else up but really no hot water? Very annoying.
The room was well designed and clean and extremely comfortable. On one overnight stay I used the pool, laundry room, free supper, shuttle to airport and breakfast which were all useful and efficiently provided. An excellent well run service.
Best stay ever. Great staff, friendly and helpful. Room was very clean and more equipped than expected. Will stay again when in the area.
It was close to the airport and shopping areas. very nice and quite location. There was no housekeeping on weekends.
Modern, nice, comfortable hotel, clean, cozy rooms, beds with nice mattrasses, friendly and attentive staff... Amazing deal for the money! Parking was a bit tight, spent some time trying to find a spot
Staff was attentive. We had an electrical issue with the microwave and frige and it was addressed quickly One side of the mattress was well worn down.
Free shuttle to airport- though drivers were pushy to get a tip Location was ghetto
I really like the hotel overall. Well located with food close by and even a movie theater across the street. We stayed for 2 nights before we flew back home and loved how close it was to Dulles airport. You can't control traffic flow at the airport but you can make sure you're close enough to it. For sure one less thing to worry about.
Sad to notice that No brealfast included
everything The fire alarm
I liked everything about the hotel the location staff cleanliness the breakfast I'll definetly recommend this hotel to everyone and make residence inn my home away from home for my future stay. Everything was excellent nothing to complain I give it 5 stars
It'e clean! no
Friendly staff throughout. Good breakfast with surprisingly good scrambled eggs, some sausage patties, and fresh fruit. Room was clean and well appointed. Stores close by for beer/wine and sundries. Places to eat in easy walking distance. Noise from Rt.50 was noticeable at times.
The Hotel was outstanding in all aspects from being clean, exceptional service, and comfortable. The only slight negative was its distance from Washington DC. It could be difficult to get in to the city for a early morning obligation if you do not leave very early from the hotel. We were unable to take advantage of breakfast.
Comfortable bed, spotless room and bath, and enjoyed the room. Only 3 miles from the Air & Space Museum in Chantilly, VA. Convenient cooked breakfast in hotel each morning. Worth the trip.
This hotel is like home far from home. The rooms are so clean. The room service is excellent, they can bring the grocery to your room at no extra charge. Its A++++++++++++++++++
the room had everything you need, the breakfast was great the a/c was bad
Everything! Clean, spacious, we'll-furnished, very comfortable. The candy jar was a pleasant ser praise!
I wish they have indoor pool.
Everything. Good hotel at a reasonable price
Friendly and accommodating staff. Happy to help and made our party feel at home.
Clean and convenient. Wish we had a longer stay.
I like having a full kitchen with a full-size fridge in my room. The fridge was very loud and rattled a lot, far louder than my fridge at home. Also the location is directly under the flight path of airplanes coming in to land at Dulles Airport and they make a lot of noise, even as late as 11:00pm and as early as 6:00am. I could hear this noise in my room and it kept me awake and woke me up.
The room was very nice and the bathroom was cool. The pool was closed for some reason and I have to go to the front desk to buy drinks
The hotel employees were awesome. Maybe upgrade the carpets.
We had a late check in and the staff was awesome! They had our room ready. We were stuck on a plane all day and ended up eating at the restaurant- food was great and it was reasonably priced. Room was clean and awesome shower/bathroom amenities. Would stay there again! Also don't forget free airport shuttle
Very comfortable and clean. All other hotels I have stayed in had access for free. I will not stay at this hotel again. The pool and hot tub opens at 5 pm. I was there for leisure, and i would have liked to use the pool and hot tub during the day. I will not stay at this hotel gain.
Amazing breakfast and clean rooms.
Room was clean and close to airport. Check--in took forever. Clerk forgot to include room number on card. Assigned us a handicapped room for no apparent reason. Clerk only giggled when told of these errors
Stuff is very lude very not nice three star hotel but I think is no star hotel Very bed hotel
Overall it was a good choice for the money. Disappointed that they did not provide free internet. Travelers come to expect this in a fine hotel. The pool hours were inconvenient and not geared to young families. This was partially made up by having the Hilton Garden pool next door available. It was also disappointing to have the Jacuzzi not functioning.
Some staff memebers were really kind. I did an early check in and the desk agent were really kind. The room was really clean and comfortable. The food was great. It was a peaceful stay. Thank You! I paid for the Full Breakfast, for Wifi and Club Lounge offer and when I was enjoying my breakfast the waitress came to me with almost a $32.00 bill. I had to explain her and the desk agent over and over again that it was inclueded and had to show my confirmation email. They said they dont accept does confirmation emails and had to talk to the manager so they can fix it. It was an awkward experience for me and my guest. But overall everything else was excelent. Just some employees that gave us a hard time. Perhaps next time I would go to another hotel that doesnt have that kind of employees with negative and disrespectful attitude. Also the club was closed and we didn't know until we got there. We had to make other last minute plans because of that. They did try to make it up to us but never got my appetizer voucher they told me they will give me instead.
The phone didn't work, there was only one towel and two of us. We tried to get an extra towel twice with no delivery until the next day well after having left for the day. Staff were nice but seemed short handed.
Very professional and friendly staff!
Great staff, went above and beyond my expectations The restaurant didn't serve lunch
Terrible flashing light on smoke detector in bedroom made sleep impossible. Heating unit didn't work and was terribly loud. Sympathetic blankets and tiny than bed pillows made it feel like Comfort Inn than a Hyatt. Would never ever return.
Staff was very friendly, helpful & welcoming! Room was very large & beds were extremely comfortable. Morning breakfast buffet was very good with many choices, even cooked to order egg station. Free airport shuttle - just call hotel when you arrive. A very nice feature was that the hotel shuttle will take you to restaurants, malls, etc. within a 5 mile radius. When you are ready to return simply call the hotel and the shuttle will pick you up. Very nice feature!!!
This was probably the dirtiest hotel I've ever stayed in... which includes Euro hostels. Do not recommend. It looks like they hadn't performed house cleaning in months. There were spider webs in my room (seriously) and hairs in my sheets. The bath tub was filthy. And this was AFTER I had to switch rooms because the first room had a broken toilet.......