They kept our luggage while we went to a small trip to the Caribean. We had a lot of stuff so that was very handy. When we came back, just picked our luggage and took our plane home.
It was a nice room. The breakfast was decent. The staff friendly. The location was nice for our purpose. Not really.
Everything was wonderful. Staff was very friendly and accommodating.
The staff was fantastic. Eli greeted us at the Front Desk and answered so many of our questions while checking us in. He supplied us with a breakfast bag to go in the morning since we were leaving before they served breakfast and got us set up with parking for the week. IF YOU'RE FLYING OUT OF DULLES, YOU CAN LEAVE YOUR CAR AT THE HOTEL FOR $35/WEEK! I don't know of any better price out there. We stayed one night, left the car there for a week and they came to pick us up from the airport. Amazing customer service. In the morning the Front Desk attendant was courteous and offered us another breakfast bag. The shuttle was quick and dropped us off right at the curb. We were in and out in under 10 hours, so I can't speak at all to the amenities.
It has everything we wanted: good price, friendly staff, hot breakfast, parking, Internet, etc.
Staff was very friendly and helpful - yummy breakfast- good value Rooms were a bit dated but clean.,
Location Staff was not customer friendly. My experience at other Hampton Inn locations had been great, but this one leaves much to be desired.
Comfortable, good facilities and clean. Internet was not free. Internet is too basic to not be included in the price nowadays.
Nice clean and modern
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
The room was clean and it was nice for the price. The staff were helpful and the experience was good overall. nothing that comes to mind really.
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
This was probably the dirtiest hotel I've ever stayed in... which includes Euro hostels. Do not recommend. It looks like they hadn't performed house cleaning in months. There were spider webs in my room (seriously) and hairs in my sheets. The bath tub was filthy. And this was AFTER I had to switch rooms because the first room had a broken toilet.......
nothing. They are theworst out there stranded in the late hours inspite of non refundable guaranteed booking
Room very clean, comfortable bed. Quiet area, staff we encountered very friendly. Not sure why this property gets bad reviews, this was a very nice hotel.
Top-notch people. Great room. Only stayed one night, but the hotel had everything we needed, including a fantastic exercise area. 0
Lobby and front entrance is good Room, Refrigerator is not working they replaced but still it didnt work. No expecting this from 4 start hotel.
I liked the bed I can't believe a major hotel chain is still charging for internet in 2015.
Satalite tv didnt work. No breakfast. Pool closes too early. Room is hot. No fridge no microwave. No stamps to mail things. Everything was horrible. Tv sucked pool closed to early no free breakfast no kid friendly place to eat. No stamps no fridge no microwave.
Close to the airport. Shuttle goes every 30 min Nothing. Reasonably priced for one night layover in Washington
The room was big enough for a family stay. The shower door couldn't close, and took forever to fix it. When you flushed the toilet, the water splashed everywhere.
The beds were very comfortable! The executive lounge was nice but should have been available more hours. The shuttle to the airport was convenient. There were no fridges in the rooms which was very inconvenient. The room service menu was very limited. Almost no vegetarian options. And breakfast should be available all day. There was a huge middle school group that refused to share the pool with any other guests all night. Very rude!
Electronic check in/out. Use of smart phone to unlock room door.
Concierge lounge was nice, though the decor is 1970's burn orange. Staff member in lounge was excellent. The gym was very nice. They carried Pepsi products! I like Hilton properties. Not close to public transportation. TV service inconsistent- frequent 'no signal' messages during the 90 min I tried to watch. Very 1970's decor and layout- needs updating.
Very high value Next time we stay in Washington, we will look for a place close to metro
Friendly and helpful staff . Free wifi. The construction (fence) by the entrance. Wifi can be slow.
Room was basic but acceptable. Air-conditioner was on its last legs--noisy and not very efficient. Bare-bones lodging. Agree with other guests that it's a two-star hotel. Place was clean. Staff at front desk were helpful,
Quiet location and quiet rooms. Within walking distance of the Dulles Expo Center. Some staff were helpful with getting extra pillows/sheets. Room was initially signed out to another guest, as the staff member did not check the other guest's name correctly, or any of their information. Needed to have our room rekeyed five times during our four-day stay, and returned eight keys at the end of our stay. Room wasn't properly cleaned; found an open bag of chips in a cupboard and lots of change in the pullout couch. The pullout couch was extremely lumpy and uncomfortable, and the underside was very gross. The continental breakfast was only muffins, granola bars, coffee, and tea, and the muffins were limited to one per person on at least one day of the stay.
This is a large facility with lots going on. Nice gym. Helpful staff and comfortable rooms. Parking is a little distant.
close to dulles airport and to manassass battlefields Front door staff were not helpful when I needed a cab to dulles airport (only a few hours away). The cab did not arrive promptly, I will know better next time and use Uber!
Having to pay for Wi-FI in the room. Marriott does not charge for wi-fi in their "suite" hotels.
Swimming pool and jacuzzi. Shuttle service not on a schedule
Good value for the money. Free and plentiful parking. Friendly staff. Convenient location to IAD. Easy access to Toll Rd and routes 50 and 28. Room was spacious. Bed was comfortable. Bathroom needs upgrades. Breakfast was not very good. Choices were limited, and the food tended to be cold by 0900 to 0930. Also, my room key did not work each day, so once a day I had to visit the front desk to have it re-activated.
Everything! Clean, spacious, we'll-furnished, very comfortable. The candy jar was a pleasant ser praise!
Comfortable bed, spotless room and bath, and enjoyed the room. Only 3 miles from the Air & Space Museum in Chantilly, VA. Convenient cooked breakfast in hotel each morning. Worth the trip.
This hotel is like home far from home. The rooms are so clean. The room service is excellent, they can bring the grocery to your room at no extra charge. Its A++++++++++++++++++
The Hotel was outstanding in all aspects from being clean, exceptional service, and comfortable. The only slight negative was its distance from Washington DC. It could be difficult to get in to the city for a early morning obligation if you do not leave very early from the hotel. We were unable to take advantage of breakfast.
Friendly staff throughout. Good breakfast with surprisingly good scrambled eggs, some sausage patties, and fresh fruit. Room was clean and well appointed. Stores close by for beer/wine and sundries. Places to eat in easy walking distance. Noise from Rt.50 was noticeable at times.
I liked everything about the hotel the location staff cleanliness the breakfast I'll definetly recommend this hotel to everyone and make residence inn my home away from home for my future stay. Everything was excellent nothing to complain I give it 5 stars
I wish they have indoor pool.
Everything. Good hotel at a reasonable price
the room had everything you need, the breakfast was great the a/c was bad
Clean and convenient. Wish we had a longer stay.
It'e clean! no
Friendly and accommodating staff. Happy to help and made our party feel at home.
Beds were comfortable, TV outstanding Bathrooms were needing deep cleaning.
booked through kayak.com which used getaroom.com but when i arrived they did not have a hotel reservation on file nor any rooms available. It was 1230am with no options. I had a email confirmation but nothing on the Hyatt side.
I have stayed here many times… It has a great location computer you can use and a pool
The phone was not connected when I arrived. I had to figure it out and had to assist the employee who came up to fix it.
The Hotel was clean, the service was outstanding
Clean, comfortable room very close to Dulles airport. Very accessible to main roads but far enough off of main road to be quiet. Plenty of easily accessible outlets for plugging in chargers. Beds weren't super comfortable but quite adequate. Room contained a microwave and fridge but neither were plugged in and no empty outlet nearby.
I like having a full kitchen with a full-size fridge in my room. The fridge was very loud and rattled a lot, far louder than my fridge at home. Also the location is directly under the flight path of airplanes coming in to land at Dulles Airport and they make a lot of noise, even as late as 11:00pm and as early as 6:00am. I could hear this noise in my room and it kept me awake and woke me up.
It was close to the airport and shopping areas. very nice and quite location. There was no housekeeping on weekends.
The room was well designed and clean and extremely comfortable. On one overnight stay I used the pool, laundry room, free supper, shuttle to airport and breakfast which were all useful and efficiently provided. An excellent well run service.
Best stay ever. Great staff, friendly and helpful. Room was very clean and more equipped than expected. Will stay again when in the area.
Our lLarge quiet room was much appreciated Staff had difficulty in keeping breakfast items stocked - they kept running out
We traveled with 3 girls, and staying here with the swans made them feel like Princess's, the Breakfast was wonderful, so many choices. Swimming area was Great, he was on point to ensure No one got hurt, which sometimes its nice to know that someone is looking out for your kids to have a safe time while playing. Overall I would Love to stay there with the family again. Thank you for giving them a Wonderful hotel. They won't see any other ever the same again
Overall a very good weekend. Well appointed and clean in all the public areas and upon arrival. Staff was very attentive and friendly. If returning to the area, would have no hesitation in another stay. Returned from hot day at the Zoo and National Mall to a room uncleaned. Not the end if the world, but a noticeable miss.
Location Keys didn't work when we arrived at room after long elevator wait. Fridge did not work. Ice maker did not work on floor. AIR CONDITIONER did not work properly. HOT all night! Breakfast omelet was overcooked.
I really like the hotel overall. Well located with food close by and even a movie theater across the street. We stayed for 2 nights before we flew back home and loved how close it was to Dulles airport. You can't control traffic flow at the airport but you can make sure you're close enough to it. For sure one less thing to worry about.
everything The fire alarm
Staff was attentive. We had an electrical issue with the microwave and frige and it was addressed quickly One side of the mattress was well worn down.
Modern, nice, comfortable hotel, clean, cozy rooms, beds with nice mattrasses, friendly and attentive staff... Amazing deal for the money! Parking was a bit tight, spent some time trying to find a spot
Sad to notice that No brealfast included
Free shuttle to airport- though drivers were pushy to get a tip Location was ghetto
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
The room is of good size, gym is OK. The breakfast voucher is kinda deceptive, just for cold food.
Room was clean and comfortable. Staff were great. Good job
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
Bed and room
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
Great service. Breakfast buffet was excellent. Room was nice.
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
My wife, our three small children, and I stayed at Staybridge soley for the purpose of proximity to Dulles airport for an early AM flight the next day. We arrived at Staybridge only to discover that the motel shuttle van does not run in the early AM or late PM; therefore, we had to call a cab. We also learned that Staybridge charges $*/day to leave your car in the parking lot. Both were unpleasant surprises but really only minor inconveniences. The motel is very clean and plenty nice and is indeed very close to IAD. Compared to the rates at the Dulles airport big name hotel, for example, this place is a good deal, even with a couple surprises. I'll probably stay there again the next time I have an early Dulles flight.
Staybridge Suites was a great place to stay. They have updated the rooms so they are like new. Staff was very attentive to needs and also had a great breakfast. I would definitely stay again
We stayed two nights of a 8 day business and vacation trip to DC and Virgiinia. Wish I could of carried the suites with me for the entire trip!! Comfortable beds, spotlessly clean, kitchen had all the basics, stove, refrigerator, microwave, even a dishwasher. internet pricing was more than reasonable. Only problem I had was figuring out the controls for climate control. Right next to the airport, though a bit hard to find. After a long flight from LA, it was good to just go locally and collapse. Stayed also the night before we flew back and avoided all the DC traffic. Suites provided a big breakfast with fresh fruit, yogurt, eggs, waffles, plus all the traditional fare -rolls, cereal, juices, coffee, tea.
we really enjoyed our stay--breakfast were very good-the room with 2 bedrooms worked perfectly for myself & sister-in-laws family with twins--they were really impressed & have plans to stay again
This was a SHOCK! Superb room King bed, full kitchen, living area, 2 TV's, 2 Phones, Frig/Micro/Dishwasher/Amenities yet a GREAT breakfast Buffet (Hot and complete)!! Keep this quite--- don't want the crowd to find out OR the owners to raise the low prices!
I want you to know this is a great place. Not only do they serve a full course breakfast ( fruit, cereal, eggs, bacon, waffles, toast, juice, coffee and yougart) every day, they also serve a really nice dinner Monday through Thursday. All at no extra cost. In addition the rooms are suites. Full kitchen with all the utinsels, microwave, coffee pot and coffee. A living room with couch and chair, TV and computer desk, and a separate bedroom. The staff was really nice. In addition, the Van was available to anywhere I wanted to go withing five miles of the hotel. The drive to the Herndon park and ride was only about 3 miles, dropped me off and picked me up at the end of the day. Side trip to new air museum at Dullas? Not a problem, 4 miles to drop off and pick up at end of day. In addition, there were two computers available for guest use. Also an exercise room was available which some people used. I am recommending this to my relatives. This place was great, clean, ...
I was really surprised at not only the size of the room, but also how much like home it felt. Having a full kitchen with dishwasher, full fridge, and stove was excellent. The staff was also very friendly and more than willing to answer my questions regarding living in the area.
Visited Washington DC with my family of 6 and one extra. The room as perfect for the 7 of us! My kids did not want to leave! We all loved the free breakfast each morning! The staff was excellent! Very helpful! I would recommend this place to anyone with a big family!
The uograde to the hotel suites were great-but I had to wait an hour after arrival to check in-room not ready and the Office Staff didn
The hotel suite had plenty of room. The room came with everything you need for a comfortable stay with your family. They allowed our dog to stay with us for a very reasonable fee. The rooms were very clean and well maintained. I would highly recommend this hotel to anyone whether it be a one night stay or a long term one.
My son and I stayed here for 4 days when I took him to college in January. The accommodations were fantastic, and I felt very safe, even the night I stayed there alone. The hot breakfast buffet was a wonderful bonus, with new selections every morning, and the availability of coffee and teas at other times was a nice touch. The kitchen had everything we needed for very limited cooking. No oven though, so don't plan on popping a frozen pizza in for a quick supper, unless you like it done in the microwave! Overall a very comfortable stay. We hope to stay here again when we take him back in the fall!
The set up in the hotel was great! Two bedrooms and two baths. Traveling with teenage granddaughters made this a very comfortable situation for privacy and getting ready in the mornings. The beds were not the most comfortable and when I had swollen feet and ankles, the front desk would not give any Ice to my 15 year old granddaughter. She was told to turn on the ice maker in our fridge for ice. I needed the ice immediately. My husband had to go to the desk and request ice. Which he got the ice with a smile. The breakfast was very good and was a good start for the full days that we had planned in DC.
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
I Just Love Everything About This Hotel!! Great Location, Friendly Front Desk, Clean Rooms, Complementary Breakfast & Good Value For Money!! They Should Open The Pool For Longer Period Of Time, Not Only 5 To 10!!