Chino Hills car hire

Chino Hills car hire

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Chino Hills, CA, United States
24 Sep — 1 Oct
Same drop-off
Chino Hills, CA, United States
Fri 24/9
Noon
Fri 1/10
Noon
Driver's age:

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Chino Hills car hire information

Pick-up locationChino Hills
Hire locations3

Chino Hills car hire reviews and directory

Rated no. 1
Avis
Best rated
9.1 Excellent (5 reviews)
2 locations in Chino Hills
Avis
Locations in Chino Hills
  • 9.2
  • 9.2
  • 9.2
  • 9.2
  • 8.8
Recent reviews
10.0 Excellent19 Jul 2021
The associates had excellent communication skills.
10.0 Excellent22 Mar 2017
Curteous and helpful
8.0 Excellent17 Jul 2016
Rental process went smoothlyCar was dirty - the online damage waiver was different than walk away if purchased at location - 2 maintanence lights went on soon after pick up
7.6 Good12 Jul 2016
QuickQuick pickupGood
Rated no. 2
Enterprise
8.9 Excellent (17 reviews)
4 locations in Chino Hills
Enterprise
Locations in Chino Hills
  • 8.5
  • 9
  • 8.9
  • 9.2
  • 8.8
Recent reviews
10.0 Excellent8 Jun 2021
Great rate for a 15pax van rental.
10.0 Excellent6 Oct 2020
Loved the spacious vehicle.Everything was great about this Vehicle. Very spacious the kids didnt complain they all had what they needed. Leg room , seats recline a bit, this vehicle was awesome. Kids want this vehicle to be ours. :)
6.0 Good17 Aug 2020
Easy drop off, poor quality cleaning inside and out. Had to wait longer than anticipated.
10.0 Excellent15 Jul 2020
.
10.0 Excellent9 Jul 2019
Low air pressure light stayed on even though we filled it.
10.0 Excellent7 Jul 2019
ExcellentExcellent
9.2 Excellent18 Jun 2019
Stephanie was super helpful and nice-Quicker service for pickup and drop off-
10.0 Excellent10 Apr 2019
Everything was great
8.4 Excellent11 Sep 2017
cars should be checked the functionality before they release to customSeveral cases i get rental cars from this company that has mechanical issues. This time i have an electrical issue. They should check first before release to customer.Admitting their errors and providing discount upon customer checkout.
10.0 Excellent25 Jul 2017
Great advance rental rate.
Show more reviews
Rated no. 3
Airport Van
7.2 Good (29 reviews)
1 location in Chino Hills
Airport Van
Locations in Chino Hills
  • 7
  • 7.3
  • 7.3
  • 7.1
  • 7.5
Recent reviews
7.6 Good20 Jul 2020
The rental price was very reasonable.Through KAYAK I was quoted "Unlimited Miles," however when I arrived to pick up the van, I was told that there was a 375 mi/day limit and that I would be charged $.45 for every additional mile. Apparently, there is a discrepancy between what KAYAK quotes and what AVR quotes - and the customer is responsible for uncovering that discrepancy. The address that I was given by KAYAK to pick-up the vehicle was incorrect... closed due to COVID-19. Luckily, there was someone at that closed location who was able to direct me to the proper address (which was only 2 miles away). The van was clean... sort of. There was a noticeable amount of sand in the carpets from the previous users who, most likely, went to the beach. In light of COVID-19, I was told that all the surfaces were sprayed with Lysol.
2.8 Mediocre30 Jun 2020
The first van I picked up failed to start after I brought home and packed the van with my luggage. It took me about 30 minutes to reach someone to report the issue. I had to drive back to the location and exchanged out for another van. The overall experience was a bit frustrating.
2.0 Mediocre23 Jun 2020
Horrible experience will never use AVR.For starters, I made a reservation and the office was never open. I waited 2 hours and called the number and no one ever answered or anything. Not even an apology or anything. I had to go to another agency and had to pay more because it was a same day reservation. So upset. Never using Kayak again either.
2.0 Mediocre22 Jun 2020
When we went to pick up our van, no one was on property. My husband called the number provided. When a lady answered she stated they had no vans available and all reservations had been cancelled. She stated everyone was contacted the day before. I can assure you NOONE from any company contacted us to cancel our reservation. This was for our daughters ‘drive thru’ graduation so we could take our family to see her graduate. This company ruined that experience for her and our family. We spent the entire morning scrambling to find another van, ending up spending 400x the money. Our attorney is contacting this company. What a horrible experience. I would NEVER recommend such an unscrupulous business!The business should have honored their reservations. The corporate office should answer their phones and emails. I’ve yet to receive a response from their corporate office as to an explanation. Do Not Trust this rental company. We were not the only customer standing there.
2.0 Mediocre19 Jun 2020
Absolutely nothing.This place was shuttered and in the ghetto and did not answer our many calls previous to and during our pick-up time. It is literally a shell of a rental company and a scam. We were left high and dry on a van rental for a family vacation and had to scramble to figure something else out for ourselves after we spent much time driving out to them and trying to get them to respond. Disappointed and angry!
10.0 Excellent7 Jun 2020
Super easy super friendly great galThe cost Of the car insurance was very high regret getting it otherwise I was very happy and will use your company again in the future
3.6 Mediocre7 Jun 2020
Wasn’t given instructions in after hours drop off.Could not get a hold of the location by phone. Out of 16 tries, they answered once.
4.4 Okay27 May 2020
The price was goodThe staff was not available upon pickup or drop off. The van was old and not clean.
2.0 Mediocre29 Mar 2020
Should make booking ability unavailable or write on Yelp “Temporarily Closed”. Did not inform customer until the day of the booking that they’re closed. Caused much inconvenience!
10.0 Excellent17 Mar 2020
Staff was very helpful. I had a dilemma and I needed to pick up the vehicle earlier than scheduled, Erika was able to make this happen. Upon return, Alicia was very personable and professional. I left my gate card in the rental vehicle and when I returned to pick it up she came curbside to give me the card. I was impressed with her all around customer service. In fact I was very impressed with the two ladies courtesy and professionalism in making this an excellent car rental experience. I will certainly use them again.
Rated no. 4
Budget
5.8 Okay (8 reviews)
2 locations in Chino Hills
Budget
Locations in Chino Hills
  • 6.5
  • 7.2
  • 5.7
  • 6
  • 5.7
Recent reviews
2.0 Mediocre2 Apr 2021
The car was nice and clean.While the car was fine, the poor rating is for the lack of customer service that I experienced. The staff was (in particular Javier) is rude and very Unaccommodating. They made everything difficult for me as a customer. Every question or request was confrontational and was a “no” response. In the future, I will make sure to avoid Budget/Avis Diamond Bar for my rental needs. They have a 1 and a half star on Yelp, and I can totally understand why. Avoid Budget and Javier at all costs.
2.0 Mediocre28 Feb 2017
I was rejected because I am Asian.Nothing. Discorteous staff. Did not get the chance to rent from that place. Im warning tourists who doesnt have a local id, that the guy would charge you double. I was supposed to get a package for 185 dollars, but when he found out that I dont have a California Driver License, he immediately jacked up the price to 450. It could be misrepresentation on the part of Kayak or maybe next time they would inform this branch of the requirements. Good thing, I booked through enterprise as 2nd option. so Please beware of this branch.the Biased guy manning the store. Stay away, not unless your a local from chino hills.
6.0 Good11 Jul 2016
Cat rentalThe car was very spacious, excellent on gas and comfortableEmployees were very basic, got the job done but not an exciting personality like those you will find at enterprise that make you excited for your rental. But most importantly did not like that the car was not very clean. Also, had not been washed.
Rated no. 5
Hertz
5.5 Okay (18 reviews)
1 location in Chino Hills
Hertz
Locations in Chino Hills
  • 5.5
  • 5.6
  • 5.4
  • 5.2
  • 5.7
Recent reviews
1.9 Horrible26 Jul 2021
The office was closed by the time I came to pick up the van. I was there 5 minutes late due to traffic. I went to another rental place and got there vehicle. I will NOT rent from Hertz again....
2.0 Mediocre14 Apr 2021
I called HERTZ the morning of my rental asking if they had a pick up service and I was told yes. I asked if I could schedule my pick up by 3:30 since my rental pick was at 4:00pm and was told there was no need to schedule my pick up to call back when I was ready. At 3:15pm I called and when I was asked my address I was told that I was out of the 5 miles radius by now it was 3:30pm. Then I was told that I could call Lift or Uber that they would pay for my trip. I requested a pick up from Uber which my trip cost me $52.79. Once I was helped I asked for my credit for the Uber ride and was told that they can only give me $15.00 however, they couldn't even give me the $15.00 credit since I booked utilizing a 3rd party. So bottom line they didn't give me the credit of $15.00 nor paid for the Uber ride. I also had to wait for them to go get the car washed.BETTER COMMUNICATION AND BETTER CUSTOMER SERVICE
9.6 Excellent16 Sep 2020
Even though the Google said that they close at 6:00, we arrived a little after 4:00 not knowing they close at 4:00. After frantically trying to decide what to do, they opened their office up for us. Thank you!The interior of the car was a bit dirty, but other than that, it was a great experience!
2.0 Mediocre30 Apr 2019
The wait was long. I did not get the car that I already reserved and paid for. Had to call their 800 number myself to request a refund because the Hertz at this location would not do it.What is the point of having a car reserved and paid for if Hertz just gave it to someone else because I was not there to pick it up on time? What worse. The lady came back to tell me there is another car, but I would need to pay more.
2.0 Mediocre6 Jan 2019
I had to pickup the car at 12:00pm,I got there at 11:55am and they sa.NOTHINGEVERYTHING,THE SERVICE THE PEOPLE WORKING THERE....THE PERSON THAT ANSWERED THE PHONE WENT I COMPLAINED (COSTUME SERVICE).THEY ALL WERE LAUGHING AT ME........EVERYTHING
6.8 Good1 Jan 2018
Forever to pick up the carSeems to be very disorganized. It took about 2 hours to pick up the car.
2.0 Mediocre29 Dec 2017
The most suck car rental companyCustomer attitude, receptionist attitude, the company policy
6.4 Good20 May 2017
Customer service was lacking at my return of the vehicle. Many customers waiting and no sense of urgency from employees. They seemed more interested in helping the phone in customers than the ones standing/sitting right in front of them. They also did not acknowledge some of the customers at all when they walked in. I did fill out a survey from Hertz about my experience.
2.0 Mediocre2 Feb 2017
Time and VehicleThe members of the Hertz team were friendly and did their job wellI had to wait for about an hour to get my helped and on the road, with only 4 or 5 people in front of me and 2 attendants. They did not have my vehicle type when I got to the desk and was offered a lower vehicle when there were higher ones in the lot. It is not my fault that proper inventory is not held and I should not have to be the one to take the hit on quality for the same price.
9.6 Excellent31 Dec 2016
Excellent experienceI've rented cars a lot over my career but mostly from airport locations. This was my first experience away from the airport, so parking my personal car in the shopping center during Christmas was a challenge finding space. Once in the office, there was the anticipated line with everyone seemingly having problems. Finally getting to the counter, Danny was extremely helpful in upgrading our car and getting us on our way. Great value for a week's worth of driving less miles on my own car. We'll definitely be back again!
77 travellers who hired a car in Chino Hills gave the car agency they used an average rating of 7.2

Car hire locations in or near Chino Hills

Good to know

Most popular car type

Full-size

When to book a car hire in Chino Hills

Average daily price per month
Car hire prices as pick-up date approaches

Car hire excess insurance in Chino Hills

Collision Damage Waiver (CDW) & Theft Protection Waiver

Collision damage waiver and theft protection are insurance options that cover renters from paying high penalty fees if the car is stolen or returned damaged. Some Chino Hills car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Chino Hills.

Deductible

Keep in mind that car hire excess insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Chino Hills car rental.

Top tips for renting a car in Chino Hills

  • Book your car hire in Chino Hills at least 1 day before your trip in order to get a below-average price

FAQs about car rentals in Chino Hills

  • The average price of fuel in Chino Hills is £2.55 per litre over the past 30 days. Filling up a tank of fuel costs between £31 and £41, depending on the car size.

  • Full-size (Chevrolet Malibu or similar) is the most frequently booked car hire type in Chino Hills.

  • Car hire companies onsite at Los Angeles airport include Thrifty, Dollar, Hertz, Budget, Avis, Sixt, Europcar, Advance Car And Truck Rental, Fox and Ace.

  • Car hire companies that offer shuttle or pick-up services from Los Angeles airport to off-airport locations include Alamo, Thrifty, Dollar, Hertz, Budget, Avis, Sixt, Enterprise, National and Europcar.

  • Take a look at our extensive car hire location map to find the best car hire deals near you.

  • A Full-size car hire in Chino Hills costs £33 per day, on average.