Cons: Customer service could use improvement, otherwise a wonderful experience.
12 Aug 2016
Pros: Its literally just a corner desk in the Sears Auto Center so there's not much to review. The employee was nice and efficient.
Cons: Located in a mall but I wasn't aware of that. I had to call the Avis location when the GPS took me to the mall parking lot. I thought maybe the GPS was wrong. When I called, she informed me that they were located in Sears in the mall. It would be helpful to have that information on the paperwork, but thanks to smartphones, it was just a slight inconvenience.
Cons: The car was dirty they should have gave me something bigger it's only for one day rental and I didn't like the color
30 Aug 2016
Pretty good experience
Pros: My car was ready when I arrived. The man who helped me to check-out the car was helpful. The gentleman who helped me with drop-off was really nice (just overall friendly and helpful,) but I had to wait a while for him to come help. I believe he may have been helping someone else. The price to re-fill gas at drop off was very competitive and I should have taken advantage of that.
Cons: The car wasn't as clean as I thought it was going to be. There was someone empty dry cleaning bag in the trunk. Exterior of the car looked like it was probably washed 48 hours prior and there were water spots all over. It wasn't a filthy car or anything, but just not as clean as I was expecting.
I did have to wait more than 5 minutes for someone to help me with dropoff, but I suspected the person was probably helping someone else outside. When he did come to help he was helpful and had a great attitude.
Hertz didn't have a record of the insurance policy I purchased when I booked on Kayak. It might be a good idea to let the car services know when one of Kayak's customers purchases the insurance policy. Some mild confusion was created when the gentleman at checkout started talking about insurance options and I told him that I already purchased insurance, but he didn't have a record of it. We looked at the record I had brought though and it wasn't that big of an issue.
Also, Kayak's survey (this survey) should have a rating for Customer Service. So many issues are resolved just by quality customer service, and this is a service orientated business.
Pros: I was greeted promptly and my car was ready. The agent was cheerful, courteous AND surprised me with a great upgrade. Enterprise is my "go-to" company for value and customer service. Their prices are always competitive if not better than their competition and their commitment to their customers is excellent.
6 travellers who hired a car in Concord gave the car agency they used an average rating of 7.1