Cons: ripping me off for 450 dollars on a key that was damaged but not lost...every other car rental company on the island had a fixed charge for a lost key that was significantly lower than I was charged for a key that wasn't even lost and probably needed a new battery....disgraceful
17 Oct 2015
Great staff and friendly people. Very helpful!
Pros: Location very helpful and near the airport. The gentleman helped transport us after our rental was complete to the resort on his own time after hours. You can't beat that!!
Cons: The price listed was 6 usd on the web. By the the time we paid all the hidden fees it was 60. That's quite a spread from the original quote that is listed on the site. Kayak should not allow this and have a better grasp on the situation!
11 Nov 2015
Don't Be FOOLED by the low rental price - you will
Cons: The rental of the car took a long time. I felt like I was being cheated by the local team for MEXICO MANDATORY rental insurance that should be included in the car rental price. I hate feeling like I'm being "taken" by the local employees. If I am given a price of $6 a day for a car then hit with a "SURPRISE" $20 mandatory insurance fee, this should be more clear on the initial website (not the very small print at the bottom of the website) The car was full of scratches and the breaks made a lot of noise.
22 Nov 2015
Mandatory insurance is ridiculously priced.
Pros: Car was fine and people were pleasant.
Cons: Mandatory insurance for liability only was almost as expensive as the rental itself at $38 a day. Recommend getting the insurance on line and maybe rent from Avis or Other American company that doesn't "surprise" you with this requirement.
24 Nov 2015
Get ready to get ripped off.
Pros: PRO: the car worked
Cons: CON: They charge a tax on top of a tax and also tax on insurance. It seems like the insurance rate is whatever they feel like charging, whether they have some special promotion or not. Hard to leave there without feeling ripped off.
28 Dec 2015
Not the Entire Truth
Pros: The car was ok once it was cleaned.
Cons: The price that I was given was more than doubled by the time I rented the car. The price did not reflect the MANDATORY insurance. The car was filthy and the employees would not get a supervisor when asked. Never again!
5 Jan 2016
Cozumel car rental
Pros: Probably the nicest car I've rented in Cozumel! Friendly staff, right next to airport. Only thing to be aware of is the liability insurance they make you purchase (mandatory) in addition to the cost of the rental online.
7 Jan 2016
Difficult Company to give you the rental price whe
Pros: This was our second attempt to rent from Fox Rental in Cozumel. Last March we arrived in Cozumel at Fox Rental to be told it was a $50 us per day charge for the insurance. We walked away and rented with another car company. This time I did my homework and printed the cost of insurance per day and the deposit fee from Fox's website. The cost for CDW is $21.99 us per day. You have no choice. Do not take the insurance from a third party, when you arrive in Mexico, Fox rental won't accept this. This is how they make their money.
Cons: My first question when we arrived at Fox's office in Cozumel, is how much is your CDW insurance ? I was told $25.00 us a day. Not true I said to the Fox representative. Produced a copy of the insurance costs. Then I told him I had a reservation. Would he like a good review or a poor review? He honoured the reservation price and the insurance cost of $21.99 us a day. A deposit for mid size cars is an additional $300 us. When you return the car intact they give you the visa imprint back. We saved at least $300 us for our car rental. You have to be prepared to stand up to Fox. I was told by Fox USA, in Mexico; Fox Car Rental is independently owned; they have frequent complaints. The car we received was very basic. Was an automatic and had air conditioning. Otherwise, no power windows or locks. For the price we were happy and would rent again from Fox. It's unfortunate you have to do so much preparation to rent a car.
16 Jan 2016
Bait and Seitch
Cons: The car was quoted at one price and sold at triple the price
17 Feb 2016
The Rental That Wasn't There
Cons: The on-line info said that the counter for rental was in the terminal. It was three blocks away. My wife and I like the convenience of in-the-terminal rental. We had several pieces of luggage and "lugging" these around is not how we want to spend our time in paradise. Also, the price quoted on-line did not include $35/day mandatory Mexican insurance. We ended up using Avis that did have a counter in the terminal and cars immediately outside.