2.8 Mediocre11 Sep 2020
Pros: I was charged around 100 dollars extra since I dropped off around 40 mins off the time from what I picked up the car. This is ridiculous!!! This was the first and the last time I will be renting from here. Staff does not know what they are doing. For anything the answer is the system does it, I don’t know. First of all, it took for ever to rent the car, only one choice, no options to pick from, computer system was slow, etc.Cons: To not get charged, basically it’s around 1 day’s rental cost.
5.2 Okay6 Jul 2020
Cons: The car was a complete mess when we picked it up.
2.0 Mediocre7 Sep 2019
Pros: The one and only employee who was in there was friendly but seemed in a hurry to get out of there. She left before I did with the rental.Cons: Just about everything. Place sucked, girl was nice, car was wrong and so tiny and had stains all in the back. The drop off was me throwing a key on a garage floor. No one to speak to about the light that went on when I first came in. (Toyota Yaris) Won’t be back.
10.0 Excellent30 Oct 2018
As promisedPros: Very convenient location across the street from Amtrak's Metropark station--and MUCH cheaper than renting at Newark Airport!
5.6 Okay4 Oct 2017
They overcharged mePros: pick up and drop off was quickCons: They overcharged me for 30 minute late return. They did not even call me to let me know that I am being overcharged!
3.6 Mediocre22 Jun 2017
Bad customer serviceCons: I rented a Nissan versa note from 15 N Wood Ave, Edison, NJ 08820. The gas tank was marked full in the contract, but in reality it wasn't. I found out that this when I drove only 71 miles during the one day rental, but ended up pumping 5.5 gallons while return. I informed this to the Agent, but he was blaming me saying that it was my fault that I didn't get check the contract properly. I agree that its my fault, but even after providing evidence that it doesn't 5.5 gallons to drive only 71 miles on a Versa note (usually 30 mpg), he wasn't listening. I feel this was a bad experience to me.
5.2 Okay14 Jun 2017
Pros: The whole process was very hassle free and was completed in less than 10 minsCons: The car should have been cleaned properly.There were dog hair all over the seats and inside the car.
10.0 Excellent14 Feb 2017
MinivanPros: The minivan was perfect for moving a graduate student from one university to another! It was spacious and got good gas mileage.Cons: There were no problems at all!
6.4 Good3 Oct 2016
Pros: Price, carCons: No verification done on coupon when booked even though it could have been easily done
10.0 Excellent7 Sep 2016
Good carPros: Convenient to home.