Car hire at Newark Airport

1 location at Newark Airport

╳

Enterprise reviews

Car hire locations

Enterprise

Locations at Newark Airport

25 Newark Airport Bldg 25

+1 844 727 2982

Monday	06:00 - 23:59
Tuesday	06:00 - 23:59
Wednesday	06:00 - 23:59
Thursday	06:00 - 23:59
Friday	06:00 - 23:59
Saturday	06:00 - 23:59
Sunday	06:00 - 23:59

All Enterprise reviews

Enterprise reviews at Newark Airport

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customer service

pick up the car

great customer

great service

friendly staff

car available

car was great

great car

great experience

airport location

great price

picked up the car

drop the car

8.0

Pros: Staff very helpful. Resonable rental price but was not the price we were quoted when we booked

Cons: Car wasnt what we expected but was ok

Reviewed Sep 2017

review from
2.0

WHAT A RIPOFF. Lots of unexpected hidden charges!!

Cons: I expected to pay £457.67 to hire a SUV for 8 days from the Newark Airport Branch. The final bill was £666.98! I was not given any documentation at the collection point to highlight these hidden costs as 'the printer was broken' When I was given the vehicle keys, I was told that I did not have any insurance and a smartly dressed representative strongly advised that I needed to take out insurance at a cost of $181.93. After a long flight and needing to travel immediately I paid the extra. Other hidden charges were found to be rental of a FSO? $46 and a range of other fees.

Reviewed Apr 2017

review from
7.2

Nice car but misleading pricing policy

Cons: The online price guide fails to include the hidden costs for damage waiver so the final bill was about 30% higher than my online quote.

Reviewed Oct 2016

review from

8.0

Pros: Staff very helpful. Resonable rental price but was not the price we were quoted when we booked

Cons: Car wasnt what we expected but was ok

Reviewed Sep 2017

review from
7.2

Nice car but misleading pricing policy

Cons: The online price guide fails to include the hidden costs for damage waiver so the final bill was about 30% higher than my online quote.

Reviewed Oct 2016

review from

2.0

WHAT A RIPOFF. Lots of unexpected hidden charges!!

Cons: I expected to pay £457.67 to hire a SUV for 8 days from the Newark Airport Branch. The final bill was £666.98! I was not given any documentation at the collection point to highlight these hidden costs as 'the printer was broken' When I was given the vehicle keys, I was told that I did not have any insurance and a smartly dressed representative strongly advised that I needed to take out insurance at a cost of $181.93. After a long flight and needing to travel immediately I paid the extra. Other hidden charges were found to be rental of a FSO? $46 and a range of other fees.

Reviewed Apr 2017

review from

Rated no. 2

Alamo

8.7 Excellent (321 reviews)

1 location at Newark Airport

╳

Alamo reviews

Car hire locations

Alamo

Locations at Newark Airport

25 Newark Airport Bldg 25

+1 844 727 2984

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Alamo reviews

Alamo reviews at Newark Airport

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customer service

car was clean

pick up the car

great car

easy drop

friendly staff

great service

great price

car was great

great experience

car available

drop off the car

picked up the car

great value

10.0

Pros: Great staff, very fast return

Reviewed Dec 2019

review from
9.2

Pros: The staff was very friendly and efficient. Top notch service. Very quick and efficient.

Cons: Nothing

Reviewed Dec 2019

review from
10.0

Pros: Best experience yet. Great customer service, car was wonderful, just GREAT.

Cons: NOthing, I was so pleased.

Reviewed Nov 2019

review from
8.4

Cons: It was a one way trip from NY to Toronto Airport. The customer care didn’t know the location for Toronto drop off; hung up or transferred the call 4-5 times. It would be useful if cross state or country transfers drop-off locations etc are informed in advance. The customer care center is quite poor, staff on the ground is very polite, helpful, and courteous.

Reviewed Nov 2019

review from
7.2

Pros: Not really. Trying to sell me a cab ride back for $50 and telling me that normal people cannot ride the subway trains unless you buy Ana online pass.

Cons: Customer service should handle the entire drop off with passing the bucket to others amd make me do 6 calls to get an answer.

Reviewed Aug 2019

review from
10.0

Pros: No waiting. They were very helpful getting Apple Car Play connected.

Reviewed Aug 2019

review from
8.0

Cons: We were charged ~$15 more in taxes and fees than was quoted to us by Kayak. We declined all insurance, so I'm confused as to why the prices don't match.

Reviewed Aug 2019

review from
10.0

Pros: Staff was super friendly going in and out. Jamie in particular was very sweet and made my day.

Cons: I wish that the fuel charges weren’t such a ripoff

Reviewed Aug 2019

review from
8.8

Pros: The car was clean and in great condition

Cons: The actual amount paid was about 2x the sticker price. Insurance is to be expected, but there was a facility fee and several other fees that should have been more clearly disclosed.

Reviewed Aug 2019

review from
8.4

Pros: Friendly staff. Very quick drop-off experience.

Reviewed Aug 2019

review from
10.0

Pros: Very helpful and friendly. So easy on pick up and drop off

Reviewed Jul 2019

review from
10.0

Pros: Staff was lovely!

Reviewed Jul 2019

review from

10.0

Pros: Great staff, very fast return

Reviewed Dec 2019

review from
9.2

Pros: The staff was very friendly and efficient. Top notch service. Very quick and efficient.

Cons: Nothing

Reviewed Dec 2019

review from
10.0

Pros: Best experience yet. Great customer service, car was wonderful, just GREAT.

Cons: NOthing, I was so pleased.

Reviewed Nov 2019

review from
10.0

Pros: No waiting. They were very helpful getting Apple Car Play connected.

Reviewed Aug 2019

review from
10.0

Pros: Staff was super friendly going in and out. Jamie in particular was very sweet and made my day.

Cons: I wish that the fuel charges weren’t such a ripoff

Reviewed Aug 2019

review from
8.8

Pros: The car was clean and in great condition

Cons: The actual amount paid was about 2x the sticker price. Insurance is to be expected, but there was a facility fee and several other fees that should have been more clearly disclosed.

Reviewed Aug 2019

review from
10.0

Pros: Very helpful and friendly. So easy on pick up and drop off

Reviewed Jul 2019

review from
10.0

Pros: Staff was lovely!

Reviewed Jul 2019

review from

8.4

Cons: It was a one way trip from NY to Toronto Airport. The customer care didn’t know the location for Toronto drop off; hung up or transferred the call 4-5 times. It would be useful if cross state or country transfers drop-off locations etc are informed in advance. The customer care center is quite poor, staff on the ground is very polite, helpful, and courteous.

Reviewed Nov 2019

review from
7.2

Pros: Not really. Trying to sell me a cab ride back for $50 and telling me that normal people cannot ride the subway trains unless you buy Ana online pass.

Cons: Customer service should handle the entire drop off with passing the bucket to others amd make me do 6 calls to get an answer.

Reviewed Aug 2019

review from
8.0

Cons: We were charged ~$15 more in taxes and fees than was quoted to us by Kayak. We declined all insurance, so I'm confused as to why the prices don't match.

Reviewed Aug 2019

review from
8.4

Pros: Friendly staff. Very quick drop-off experience.

Reviewed Aug 2019

review from

Rated no. 3

National

8.6 Excellent (13 reviews)

1 location at Newark Airport

╳

National reviews

Car hire locations

National

Locations at Newark Airport

25 Newark Airport Bldg 25

+1 844 727 2983

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All National reviews

National reviews at Newark Airport

Recent reviews

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Positive
Neutral
Negative

8.8

Pros: Quick and pretty easy process

Cons: Confusion when picking up car - it was origami given to another couple and then they were told to get out and give the car to me (with no explanation)

Reviewed Nov 2019

review from
8.4

Pros: Staff at Newark was excellent. Beautiful van and nice ride.

Cons: The price for less than 24 hours was quite pricey.

Reviewed Oct 2019

review from
9.6

Pros: Pick up and drop off were both super easy. Everything went smoothly. No complaints.

Cons: I always like a cheaper deal, but this was the cheapest option i could find

Reviewed Oct 2019

review from
9.6

Pros: The customer service was excellent I really appreciated the help given to me by your employee HAAS.

Reviewed Aug 2019

review from
4.8

Pros: Pick-up counter was a nightmare-- we waitied 30 minutes. They were woefully understaffed, and all but one of the staff was ridiculously slow. The location is also very difficult to access when returning the car. It's like some kind of google map exercise to see if you can actually find the drop-off

Cons: More staff, or at least one that felt some sense of urgency. Unfortunately, the location issue is a bigger issue with Newark Airport.

Reviewed Aug 2019

review from
8.0

Cons: Too expensive.

Reviewed Jan 2017

review from
8.8

Pros: Szybki i łatwy proces

Cons: Zamieszanie przy podbiewaniu samochodu - zostało ono przekazane innej parze, a następnie powiedziano im, że wysiąść i przekazać samochód (bez wyjaśnienia)

Reviewed Nov 2019

review from
8.4

Pros: Personel w Newarku był doskonały. Piękny furgon i miła jazda.

Cons: Cena za mniej niż 24 godziny była dość kosztowna.

Reviewed Oct 2019

review from
9.6

Pros: Zarówno odbiór, jak i zrzut były niezwykle proste. Wszystko poszło płynnie. Brak skarg.

Cons: Zawsze lubię tańszą transakcję, ale była to najtańsza opcja, którą mogłem znaleźć

Reviewed Oct 2019

review from
9.6

Pros: Obsługa klienta była doskonała, doceniam pomoc udzieloną mi przez pracowników HAAS.

Reviewed Aug 2019

review from
4.8

Pros: Licznik pobrań był koszmarem- liczymy 30 minut. Byli oni żałośnie niedostatecznie obsadzani, a wszyscy poza jednym z pracowników byli śmiesznie zwolni. Lokalizacja jest również bardzo trudna do uzyskania przy zwrocie samochodu. To jak jakiś rodzaj mapy google, aby sprawdzić, czy rzeczywiście możesz znaleźć zrzut

Cons: Więcej pracowników lub co najmniej jeden, który odczuł pewien stopień pilności. Niestety, problem lokalizacji jest większy w przypadku Newark Airport.

Reviewed Aug 2019

review from
8.0

Cons: Zbyt drogie.

Reviewed Jan 2017

review from

8.8

Pros: Quick and pretty easy process

Cons: Confusion when picking up car - it was origami given to another couple and then they were told to get out and give the car to me (with no explanation)

Reviewed Nov 2019

review from
9.6

Pros: Pick up and drop off were both super easy. Everything went smoothly. No complaints.

Cons: I always like a cheaper deal, but this was the cheapest option i could find

Reviewed Oct 2019

review from
9.6

Pros: The customer service was excellent I really appreciated the help given to me by your employee HAAS.

Reviewed Aug 2019

review from
8.8

Pros: Szybki i łatwy proces

Cons: Zamieszanie przy podbiewaniu samochodu - zostało ono przekazane innej parze, a następnie powiedziano im, że wysiąść i przekazać samochód (bez wyjaśnienia)

Reviewed Nov 2019

review from
9.6

Pros: Zarówno odbiór, jak i zrzut były niezwykle proste. Wszystko poszło płynnie. Brak skarg.

Cons: Zawsze lubię tańszą transakcję, ale była to najtańsza opcja, którą mogłem znaleźć

Reviewed Oct 2019

review from
9.6

Pros: Obsługa klienta była doskonała, doceniam pomoc udzieloną mi przez pracowników HAAS.

Reviewed Aug 2019

review from

8.4

Pros: Staff at Newark was excellent. Beautiful van and nice ride.

Cons: The price for less than 24 hours was quite pricey.

Reviewed Oct 2019

review from
8.0

Cons: Too expensive.

Reviewed Jan 2017

review from
8.4

Pros: Personel w Newarku był doskonały. Piękny furgon i miła jazda.

Cons: Cena za mniej niż 24 godziny była dość kosztowna.

Reviewed Oct 2019

review from
8.0

Cons: Zbyt drogie.

Reviewed Jan 2017

review from

4.8

Pros: Pick-up counter was a nightmare-- we waitied 30 minutes. They were woefully understaffed, and all but one of the staff was ridiculously slow. The location is also very difficult to access when returning the car. It's like some kind of google map exercise to see if you can actually find the drop-off

Cons: More staff, or at least one that felt some sense of urgency. Unfortunately, the location issue is a bigger issue with Newark Airport.

Reviewed Aug 2019

review from
4.8

Pros: Licznik pobrań był koszmarem- liczymy 30 minut. Byli oni żałośnie niedostatecznie obsadzani, a wszyscy poza jednym z pracowników byli śmiesznie zwolni. Lokalizacja jest również bardzo trudna do uzyskania przy zwrocie samochodu. To jak jakiś rodzaj mapy google, aby sprawdzić, czy rzeczywiście możesz znaleźć zrzut

Cons: Więcej pracowników lub co najmniej jeden, który odczuł pewien stopień pilności. Niestety, problem lokalizacji jest większy w przypadku Newark Airport.

Reviewed Aug 2019

review from

Rated no. 4

Avis

7.9 Good (54 reviews)

1 location at Newark Airport

╳

Avis reviews

Car hire locations

Avis

Locations at Newark Airport

28 Newark Airport

+1 973 961 4300

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Avis reviews at Newark Airport

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customer service

car was clean

great car

great service

car was great

returned the car

friendly staff

5.6

Pros: Staff was friendly. Charged double at drop off because, according to the agent, the car was returned several hours early. Yes early. They adjusted the price after I asked and explained that I was supposed to drop the car at the exact return time or the system charges more. Make sure to read your receipt.

Cons: Simple drop off with correct charges.

Reviewed Oct 2019

review from
8.0

Pros: Car was fine.

Cons: Looooongg wait in line for the car checkout.

Reviewed Aug 2019

review from
7.2

Pros: The car was well equipped and clean.

Cons: After the paper work, nobody came to me and checked the car before my departure. This car had a dent in the rear right bumper. I did not have any accidents on my way to Norfolk, nobody bumped into me. When I stopped on my route, I was observing this car. Everything was OK, the alarm did not get off.

Reviewed Jul 2019

review from
6.0

Cons: They scam their customers and overcharge you.

Reviewed Jul 2019

review from
2.0

Pros: drop off was ok

Cons: At the pick up location, they did not recognise the insurance that we had paid for online and tried to sell us a much more expensive insurance. When we said that this was not our experience with other car rentals that we had done in the same month she asked us to go to the competition instead.

Reviewed Jun 2019

review from
6.0

Pros: Easy to book

Cons: The actual cost was higher then the quoted

Reviewed Jun 2019

review from
5.6

Pros: Nice car

Cons: Pick up process was excruciatingly slow. The team was not working together at all, which resulted in poor service.

Reviewed May 2019

review from
10.0

Cons: There could be more transparency with the pricing structure. The price you see on the website is the bare minimum. I paid almost double what i anticipated paying with all the added “features” and fees.

Reviewed Feb 2019

review from
8.0

Pros: Car was clean and new

Cons: Customer service agent was average....

Reviewed Nov 2018

review from
10.0

Service personnel were great from counter to parking lot.

Pros: Nice clean car and the Avis people. thanks

Reviewed Aug 2018

review from
10.0

Pros: The car was very clean and nice.

Reviewed Mar 2018

review from
8.0

Cons: had trouble when we tried to extend our rental- they didn't let us and it was hard to contact someone

Reviewed Jan 2018

review from

10.0

Cons: There could be more transparency with the pricing structure. The price you see on the website is the bare minimum. I paid almost double what i anticipated paying with all the added “features” and fees.

Reviewed Feb 2019

review from
10.0

Service personnel were great from counter to parking lot.

Pros: Nice clean car and the Avis people. thanks

Reviewed Aug 2018

review from
10.0

Pros: The car was very clean and nice.

Reviewed Mar 2018

review from

8.0

Pros: Car was fine.

Cons: Looooongg wait in line for the car checkout.

Reviewed Aug 2019

review from
7.2

Pros: The car was well equipped and clean.

Cons: After the paper work, nobody came to me and checked the car before my departure. This car had a dent in the rear right bumper. I did not have any accidents on my way to Norfolk, nobody bumped into me. When I stopped on my route, I was observing this car. Everything was OK, the alarm did not get off.

Reviewed Jul 2019

review from
8.0

Pros: Car was clean and new

Cons: Customer service agent was average....

Reviewed Nov 2018

review from
8.0

Cons: had trouble when we tried to extend our rental- they didn't let us and it was hard to contact someone

Reviewed Jan 2018

review from

5.6

Pros: Staff was friendly. Charged double at drop off because, according to the agent, the car was returned several hours early. Yes early. They adjusted the price after I asked and explained that I was supposed to drop the car at the exact return time or the system charges more. Make sure to read your receipt.

Cons: Simple drop off with correct charges.

Reviewed Oct 2019

review from
6.0

Cons: They scam their customers and overcharge you.

Reviewed Jul 2019

review from
2.0

Pros: drop off was ok

Cons: At the pick up location, they did not recognise the insurance that we had paid for online and tried to sell us a much more expensive insurance. When we said that this was not our experience with other car rentals that we had done in the same month she asked us to go to the competition instead.

Reviewed Jun 2019

review from
6.0

Pros: Easy to book

Cons: The actual cost was higher then the quoted

Reviewed Jun 2019

review from
5.6

Pros: Nice car

Cons: Pick up process was excruciatingly slow. The team was not working together at all, which resulted in poor service.

Reviewed May 2019

review from

Rated no. 5

Hertz

7.8 Good (90 reviews)

1 location at Newark Airport

╳

Hertz reviews

Car hire locations

Hertz

Locations at Newark Airport

Newark Airport Building 23

+1 973 621 2000

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Hertz reviews

Hertz reviews at Newark Airport

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customer service

pick up the car

credit card

car was clean

pick up and drop

car available

drop the car

airport location

great car

picked up the car

car was great

great service

location was closed

rented a car

friendly staff

great experience

10.0

Pros: The customer service was excellent - very friendly and helpful staff

Cons: Nothing

Reviewed Aug 2017

review from

10.0

Pros: The customer service was excellent - very friendly and helpful staff

Cons: Nothing

Reviewed Aug 2017

review from

Rated no. 6

Thrifty

7.5 Good (122 reviews)

1 location at Newark Airport

╳

Thrifty reviews

Car hire locations

Thrifty

Locations at Newark Airport

Bldg 36 Stn P2 36 Carson Rd

+1 877 283 0898

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Thrifty reviews at Newark Airport

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customer service

credit card

car was clean

pick up and drop

great car

car was great

car available

picked up the car

compact car

drop off the car

great price

friendly staff

car smelled

long line

great experience

8.8

Cons: Car had high mileage and a lot of dings and scratches. But was in good mechanical condition.

Reviewed Dec 2019

review from
7.6

Pros: The car.

Cons: The attendant at the pickup site was very helpful within his limitations. He spent an inordinate amount of time calling the back office(from what I believe to be his personal cell phone) to get a confirmation code. The process took close to half an hour. My reservation was prepaid with the tax portion being the only residual so I do not recognize the need for that much time being taken to process this transaction. It seemed that there was no real advance preparation of the rental prior to my arrival. I do not fault the attendant, I fault the back office support. I expected better service.

Reviewed Nov 2019

review from
6.0

Pros: ...

Cons: ...

Reviewed Sep 2019

review from
3.2

Cons: The customer service ,when I asked for someone to check the car before I left the property and after the return they just said go ahead! As a disabled person with bronchitis I also had the car detailed myself cost me $24 dollars I have pictures and receipt to prove they tried to charge me $300!

Reviewed Aug 2019

review from
3.6

Pros: Nothing about it. Would never rent from them again or use Kayak!

Cons: Being upfront and honest about your pricing and not changing it and adding another $150 the price I got quoted for.

Reviewed Jul 2019

review from
6.0

Pros: No-hassle pick-up; easy drop-off.

Cons: The car itself. I thought it would have been better.

Reviewed Jun 2019

review from
5.6

Pros: The pick-up was a nightmare and I do not use that term often. Two people at the counter. Six customers in line for cars. It took one hour of waiting to serve six customers with reservations. They could not find the reservation even with my confirmed email in hand, then charged a higher price

Cons: Three things. One training, Two more staff. Three upgrade that embarrassing computer system. No modern company uses such antiquated software. I even felt bad for the undertrained person tabbing slowly through the screens. Good drop-off in day though and corrected the error.

Reviewed Apr 2019

review from
3.2

Pros: The car had no issues.

Cons: I originally booked it at 108$ to when I went to check in he said he could not charge me cause my card isn’t swiping and then asked if I have another card which I did not have at the time. So my girlfriend who is 24 and a half ( I’m 25) offered her card. He then said that will not work and said we h

Reviewed Jan 2019

review from
7.2

Pros: Quick and easy drop off....

Cons: There was an error at check-in which resulted in having to be worked up twice and also resulting in confusion when we pickup the car from the lot. We loaded all into one car an attendant took us to and were about to drive away when they flagged us down saying that was the wrong car....had to unload everything and get into another car.

Reviewed Nov 2018

review from
8.8

Pros: The car was clean and in good running condition. No problems with the car.

Cons: We did not like that the customer agent failed to tell us that we would be charged $18.49 per day for the use of the Fast Pay attachment on the car windshield. We drove a total of only 379 miles during the 4 days and 1 hour that we had the car and I am sure that, had we known what we were being charged, we would have opted to pay the tolls ourselves. When she asked us if we wanted the device, she did not make any mention of the daily charge. In addition, the same agent asked whether we wanted to put a second driver on the contract and I said yes. As an afterthought, I asked her if there was a charge for that and she admitted that there was an extra daily charge of $13.00 for that extra driver which add-on we then declined. However, if I hadn't inquired as I failed to do for the Fast Pay, we would have wound up with yet another charge of which we were unaware. This kind of non-disclosure seems calculated to raise the rate of the rental without informing the consumer. In my opinion, this is a deceptive business practice and I would certainly take that into account before renting from Thrifty again.

Reviewed Oct 2018

review from
4.4

Car was totally beat up

Pros: Very easy pick up process

Cons: - Car was totally beat up - Had to make the line & wait again at the counter to drop the keys ... why ?

Reviewed Sep 2018

review from
7.2

Feel mislead on insurance by Kayak

Cons: I brought insurance as advertised on kayak but when I got to the pick-up I found out this didn't even cover third party and was told I had to pay extra on arrival to cover this. Actual feel mis-sold by the whole fiasco

Reviewed Aug 2018

review from

8.8

Cons: Car had high mileage and a lot of dings and scratches. But was in good mechanical condition.

Reviewed Dec 2019

review from
8.8

Pros: The car was clean and in good running condition. No problems with the car.

Cons: We did not like that the customer agent failed to tell us that we would be charged $18.49 per day for the use of the Fast Pay attachment on the car windshield. We drove a total of only 379 miles during the 4 days and 1 hour that we had the car and I am sure that, had we known what we were being charged, we would have opted to pay the tolls ourselves. When she asked us if we wanted the device, she did not make any mention of the daily charge. In addition, the same agent asked whether we wanted to put a second driver on the contract and I said yes. As an afterthought, I asked her if there was a charge for that and she admitted that there was an extra daily charge of $13.00 for that extra driver which add-on we then declined. However, if I hadn't inquired as I failed to do for the Fast Pay, we would have wound up with yet another charge of which we were unaware. This kind of non-disclosure seems calculated to raise the rate of the rental without informing the consumer. In my opinion, this is a deceptive business practice and I would certainly take that into account before renting from Thrifty again.

Reviewed Oct 2018

review from

7.6

Pros: The car.

Cons: The attendant at the pickup site was very helpful within his limitations. He spent an inordinate amount of time calling the back office(from what I believe to be his personal cell phone) to get a confirmation code. The process took close to half an hour. My reservation was prepaid with the tax portion being the only residual so I do not recognize the need for that much time being taken to process this transaction. It seemed that there was no real advance preparation of the rental prior to my arrival. I do not fault the attendant, I fault the back office support. I expected better service.

Reviewed Nov 2019

review from
7.2

Pros: Quick and easy drop off....

Cons: There was an error at check-in which resulted in having to be worked up twice and also resulting in confusion when we pickup the car from the lot. We loaded all into one car an attendant took us to and were about to drive away when they flagged us down saying that was the wrong car....had to unload everything and get into another car.

Reviewed Nov 2018

review from
7.2

Feel mislead on insurance by Kayak

Cons: I brought insurance as advertised on kayak but when I got to the pick-up I found out this didn't even cover third party and was told I had to pay extra on arrival to cover this. Actual feel mis-sold by the whole fiasco

Reviewed Aug 2018

review from

6.0

Pros: ...

Cons: ...

Reviewed Sep 2019

review from
3.2

Cons: The customer service ,when I asked for someone to check the car before I left the property and after the return they just said go ahead! As a disabled person with bronchitis I also had the car detailed myself cost me $24 dollars I have pictures and receipt to prove they tried to charge me $300!

Reviewed Aug 2019

review from
3.6

Pros: Nothing about it. Would never rent from them again or use Kayak!

Cons: Being upfront and honest about your pricing and not changing it and adding another $150 the price I got quoted for.

Reviewed Jul 2019

review from
6.0

Pros: No-hassle pick-up; easy drop-off.

Cons: The car itself. I thought it would have been better.

Reviewed Jun 2019

review from
5.6

Pros: The pick-up was a nightmare and I do not use that term often. Two people at the counter. Six customers in line for cars. It took one hour of waiting to serve six customers with reservations. They could not find the reservation even with my confirmed email in hand, then charged a higher price

Cons: Three things. One training, Two more staff. Three upgrade that embarrassing computer system. No modern company uses such antiquated software. I even felt bad for the undertrained person tabbing slowly through the screens. Good drop-off in day though and corrected the error.

Reviewed Apr 2019

review from
3.2

Pros: The car had no issues.

Cons: I originally booked it at 108$ to when I went to check in he said he could not charge me cause my card isn’t swiping and then asked if I have another card which I did not have at the time. So my girlfriend who is 24 and a half ( I’m 25) offered her card. He then said that will not work and said we h

Reviewed Jan 2019

review from
4.4

Car was totally beat up

Pros: Very easy pick up process

Cons: - Car was totally beat up - Had to make the line & wait again at the counter to drop the keys ... why ?

Reviewed Sep 2018

review from

Rated no. 7

Budget

7.2 Good (176 reviews)

1 location at Newark Airport

╳

Budget reviews

Car hire locations

Budget

Locations at Newark Airport

38 Carson Road

+1 973 961 2990

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Budget reviews at Newark Airport

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customer service

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great car

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picked up the car

long line

took a few minutes

great service

car smelled

friendly staff

great experience

8.0

Pros: Both pickup and dropoff were excellent - quick and efficient.

Cons: Although car was clean throughout a previous driver or passenger must have been a smoker as there was a lingering smell of cigarette smoke. Car felt like it had more than 15k miles on it but that might just have been the model or the car.

Reviewed Oct 2017

review from

8.0

Pros: Both pickup and dropoff were excellent - quick and efficient.

Cons: Although car was clean throughout a previous driver or passenger must have been a smoker as there was a lingering smell of cigarette smoke. Car felt like it had more than 15k miles on it but that might just have been the model or the car.

Reviewed Oct 2017

review from

Rated no. 8

Dollar

7.1 Good (169 reviews)

1 location at Newark Airport

╳

Dollar reviews

Car hire locations

Dollar

Locations at Newark Airport

Bldg 36 Stn P2 36 Carson Rd

+1 866 434 2226

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All Dollar reviews

Dollar reviews at Newark Airport

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pick up the car

car was clean

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car i reserved

car was great

car available

picked up the car

great value

drop the car

great price

great experience

friendly staff

4.4

Pros: Drop-off very easy.

Cons: The person that attended us in Newark kept including add-ons as if we didn't have a choice with the final price being 4x what the online price had been. Luckily we understood what was happening in time and decided against the better car, gasoline charge, extra insurance (we had already paid for one online through the website), E-Z pass, etc.. Still, we ended up paying double the amount to add a second driver. I would have chose that already online if it was more clearly presented on the website.

Reviewed Dec 2019

review from
9.2

Pros: Easy pickup and drop off. Polite staff.

Reviewed Dec 2019

review from
8.0

Pros: drop off was great.

Cons: pick up was repetitive. difficult to understand agent

Reviewed Nov 2019

review from
5.6

Cons: I reserved car for aproximately 90$, but got 134$ bill at reception desk

Reviewed Oct 2019

review from
4.0

Pros: Car was solid

Cons: Took over an hour to check-in / get car, and price was significantly higher than quoted.

Reviewed Jul 2019

review from
5.2

Cons: The car pickup was horrific. Two apathetic disinterested desk attendants waiting on line of 20 customers with an average wait of 15 minutes per customer. Non priority customers crashing the line, no control or pushback. Same issue in DIA with Dollar two months back. Will not use them again.

Reviewed Jun 2019

review from
10.0

Pros: The staff was super friendly at both Newark and Philly airports.

Reviewed Apr 2019

review from
8.0

Pros: The staff was super friendly and the drip off process was really easy.

Reviewed Apr 2019

review from
10.0

Pros: I was in and out so fast, no one wasted my time and the car was really nice

Cons: I don’t love that I had to pay $54 because I’m 23 but I understand why that is

Reviewed Jan 2019

review from
7.6

Seamless pickup

Pros: Friendly staff

Cons: Dropoff needs better signage, very little light and small signage at dropoff location

Reviewed Dec 2018

review from
10.0

Ms London was fantastic

Pros: Our customer service representative was amazing. Ms London was super-friendly and very patient as she helped us work through a credit card problem.

Reviewed Nov 2018

review from
7.2

Hope it doesn't rain when you return a car.

Cons: On the day that we returned the car, it was raining. There a no covered shelters to return your car. Although the check in process was quick it was not thorough. We were drenched when we got in the car rental terminal and so was our baggage. Totally unenjoyable experience and then having to board your flight wet.

Reviewed Oct 2018

review from

9.2

Pros: Easy pickup and drop off. Polite staff.

Reviewed Dec 2019

review from
10.0

Pros: The staff was super friendly at both Newark and Philly airports.

Reviewed Apr 2019

review from
10.0

Pros: I was in and out so fast, no one wasted my time and the car was really nice

Cons: I don’t love that I had to pay $54 because I’m 23 but I understand why that is

Reviewed Jan 2019

review from
10.0

Ms London was fantastic

Pros: Our customer service representative was amazing. Ms London was super-friendly and very patient as she helped us work through a credit card problem.

Reviewed Nov 2018

review from

8.0

Pros: drop off was great.

Cons: pick up was repetitive. difficult to understand agent

Reviewed Nov 2019

review from
8.0

Pros: The staff was super friendly and the drip off process was really easy.

Reviewed Apr 2019

review from
7.6

Seamless pickup

Pros: Friendly staff

Cons: Dropoff needs better signage, very little light and small signage at dropoff location

Reviewed Dec 2018

review from
7.2

Hope it doesn't rain when you return a car.

Cons: On the day that we returned the car, it was raining. There a no covered shelters to return your car. Although the check in process was quick it was not thorough. We were drenched when we got in the car rental terminal and so was our baggage. Totally unenjoyable experience and then having to board your flight wet.

Reviewed Oct 2018

review from

4.4

Pros: Drop-off very easy.

Cons: The person that attended us in Newark kept including add-ons as if we didn't have a choice with the final price being 4x what the online price had been. Luckily we understood what was happening in time and decided against the better car, gasoline charge, extra insurance (we had already paid for one online through the website), E-Z pass, etc.. Still, we ended up paying double the amount to add a second driver. I would have chose that already online if it was more clearly presented on the website.

Reviewed Dec 2019

review from
5.6

Cons: I reserved car for aproximately 90$, but got 134$ bill at reception desk

Reviewed Oct 2019

review from
4.0

Pros: Car was solid

Cons: Took over an hour to check-in / get car, and price was significantly higher than quoted.

Reviewed Jul 2019

review from
5.2

Cons: The car pickup was horrific. Two apathetic disinterested desk attendants waiting on line of 20 customers with an average wait of 15 minutes per customer. Non priority customers crashing the line, no control or pushback. Same issue in DIA with Dollar two months back. Will not use them again.

Reviewed Jun 2019

review from

Rated no. 9

Silvercar

7.0 Good (20 reviews)

1 location at Newark Airport

╳

Silvercar reviews

Car hire locations

Silvercar

Locations at Newark Airport

98 Frelinghuysen Ave

+1 855 359 2227

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Silvercar reviews at Newark Airport

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10.0

Pros: Helpful staff, attentive, and the car was great!

Cons: I had an overall great experience!

Reviewed Mar 2020

review from
4.4

Pros: Nice car but not enough explanation on how to operate the features of the car.

Cons: Getting to the rental location was difficult, no clear direction on where and how to get a pick up. Everything is on an app. and that is a pain if you phone is no working well.

Reviewed Dec 2019

review from
5.2

Cons: Please ensure that u add additional time to your booking in the beginning itself. They charged me for 2 whole additional days for returning the car about 3 hours late. Also, the Audi Q3 is not the best option for a long drive. The car hydroplaned massively on wet road conditions in upstate NY. Seat quality and ride quality left a whole lot to be desired. Overall, I’m extremely disappointed. Wouldn’t be recommending.

Reviewed Nov 2019

review from
9.2

Pros: The great Audi A5 and the quick/convenient pickup and drop off.

Cons: The App is essential and I was only recommended to get it ahead of time. Tell the customer that it is required, so they will have all info loaded ahead of time.

Reviewed Oct 2019

review from
9.6

Pros: Staff was super friendly, helpful, and accommodating.

Cons: The cost is high high, but it was expected. The pick-up spot gate was closed and there is no parking for those who come with a car.

Reviewed Jul 2019

review from
3.6

Poor service at the pickup location

Cons: Attendant at location was unprofessional, unhelpful, and rude enough that I opted to cancel my reservation and make other arrangements. I can't say anything about the vehicle itself since I was never in it.

Reviewed Sep 2018

review from
4.0

Find employees that want to be there

Pros: Car was good

Cons: Pickup - attendant was rude and abrasive when picking up. Drop off - extremely rude attendant when dropping off. The entire staff did not want to be there. I had to call an Uber backvto the airport bc there was no shuttle available. When I asked about the shuttle they brushed me off. I almost missed my flight and anniversary dinner bc of them

Reviewed Jan 2018

review from
10.0

Silvervar gets the silver medal!

Pros: Great rate for a fantastic vehicle (Audi A4S), agent was friendly and helpful during the initial phase, text messaging service to remind me of drop-off was very effective abs

Cons: The office was a mess, the initial app sign up wasn't clearly mentioned that had to be completed prior to picking up the vehicle, parking lot extremely tight

Reviewed Jan 2018

review from
4.0

not what i expected

Pros: Audi's Very kind woman working at the rental center

Cons: waiting for the buss forever terrible rental center - horrible office car a bit tired after only 35000 miles definitely not a premium experience insane amount of money for insurance

Reviewed Apr 2017

review from
2.0

not truthful

Cons: I was able to reserve a car on line to drive from Manhattan to Cleveland. I even received a confirmation number. When we called to verify, we were then told that we could not have a car with a one way trip to Cleveland. I then received 2 texts and 2 phone calls requesting that I forward my information regarding the rental. During the last phone call, requesting "where I was" it was indeed clarified that I could not rent the car one way to Cleveland and the person on the line would just cancel the rental "for me". Really? It was confusing and frustrating.

Reviewed Apr 2017

review from
4.4

Pros: Belle voiture mais pas assez d'explication sur la façon d'utiliser les caractéristiques de la voiture.

Cons: Il était difficile de se rendre à l'emplacement de la location, il n'y avait pas de direction claire sur l'endroit et la façon d'obtenir un ramassage. Tout est sur une application. Et c'est une douleur si votre téléphone ne fonctionne pas bien.

Reviewed Dec 2019

review from
5.2

Cons: Veuillez vous assurer que vous ajoutez du temps supplémentaire à votre réservation au début même. Ils m'ont facturé 2 jours supplémentaires pour retourner la voiture environ 3 heures plus tard. De plus, l'Audi 3 n'est pas la meilleure option pour un long trajet. La voiture a fortement hydroplané sur route humide dans l'état de New York. La qualité du siège et la qualité de la conduite ont laissé beaucoup à désirer. Dans l’ensemble, je suis extrêmement déçu. Je ne le recommanderais pas.

Reviewed Nov 2019

review from

10.0

Pros: Helpful staff, attentive, and the car was great!

Cons: I had an overall great experience!

Reviewed Mar 2020

review from
9.2

Pros: The great Audi A5 and the quick/convenient pickup and drop off.

Cons: The App is essential and I was only recommended to get it ahead of time. Tell the customer that it is required, so they will have all info loaded ahead of time.

Reviewed Oct 2019

review from
9.6

Pros: Staff was super friendly, helpful, and accommodating.

Cons: The cost is high high, but it was expected. The pick-up spot gate was closed and there is no parking for those who come with a car.

Reviewed Jul 2019

review from
10.0

Silvervar gets the silver medal!

Pros: Great rate for a fantastic vehicle (Audi A4S), agent was friendly and helpful during the initial phase, text messaging service to remind me of drop-off was very effective abs

Cons: The office was a mess, the initial app sign up wasn't clearly mentioned that had to be completed prior to picking up the vehicle, parking lot extremely tight

Reviewed Jan 2018

review from

4.4

Pros: Nice car but not enough explanation on how to operate the features of the car.

Cons: Getting to the rental location was difficult, no clear direction on where and how to get a pick up. Everything is on an app. and that is a pain if you phone is no working well.

Reviewed Dec 2019

review from
5.2

Cons: Please ensure that u add additional time to your booking in the beginning itself. They charged me for 2 whole additional days for returning the car about 3 hours late. Also, the Audi Q3 is not the best option for a long drive. The car hydroplaned massively on wet road conditions in upstate NY. Seat quality and ride quality left a whole lot to be desired. Overall, I’m extremely disappointed. Wouldn’t be recommending.

Reviewed Nov 2019

review from
3.6

Poor service at the pickup location

Cons: Attendant at location was unprofessional, unhelpful, and rude enough that I opted to cancel my reservation and make other arrangements. I can't say anything about the vehicle itself since I was never in it.

Reviewed Sep 2018

review from
4.0

Find employees that want to be there

Pros: Car was good

Cons: Pickup - attendant was rude and abrasive when picking up. Drop off - extremely rude attendant when dropping off. The entire staff did not want to be there. I had to call an Uber backvto the airport bc there was no shuttle available. When I asked about the shuttle they brushed me off. I almost missed my flight and anniversary dinner bc of them

Reviewed Jan 2018

review from
4.0

not what i expected

Pros: Audi's Very kind woman working at the rental center

Cons: waiting for the buss forever terrible rental center - horrible office car a bit tired after only 35000 miles definitely not a premium experience insane amount of money for insurance

Reviewed Apr 2017

review from
2.0

not truthful

Cons: I was able to reserve a car on line to drive from Manhattan to Cleveland. I even received a confirmation number. When we called to verify, we were then told that we could not have a car with a one way trip to Cleveland. I then received 2 texts and 2 phone calls requesting that I forward my information regarding the rental. During the last phone call, requesting "where I was" it was indeed clarified that I could not rent the car one way to Cleveland and the person on the line would just cancel the rental "for me". Really? It was confusing and frustrating.

Reviewed Apr 2017

review from
4.4

Pros: Belle voiture mais pas assez d'explication sur la façon d'utiliser les caractéristiques de la voiture.

Cons: Il était difficile de se rendre à l'emplacement de la location, il n'y avait pas de direction claire sur l'endroit et la façon d'obtenir un ramassage. Tout est sur une application. Et c'est une douleur si votre téléphone ne fonctionne pas bien.

Reviewed Dec 2019

review from
5.2

Cons: Veuillez vous assurer que vous ajoutez du temps supplémentaire à votre réservation au début même. Ils m'ont facturé 2 jours supplémentaires pour retourner la voiture environ 3 heures plus tard. De plus, l'Audi 3 n'est pas la meilleure option pour un long trajet. La voiture a fortement hydroplané sur route humide dans l'état de New York. La qualité du siège et la qualité de la conduite ont laissé beaucoup à désirer. Dans l’ensemble, je suis extrêmement déçu. Je ne le recommanderais pas.

Reviewed Nov 2019

review from

Rated no. 10

Payless

6.5 Good (134 reviews)

1 location at Newark Airport

╳

Payless reviews

Car hire locations

Payless

Locations at Newark Airport

38 Carson Road

+1 973 242 2124

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

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Payless reviews at Newark Airport

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car was clean

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great value

friendly staff

took about five minutes

4.8

Pros: Took over half hour at counter as agent was incompetent. I was next in line . Agent at counter twice tried to give me a giant SUV instead of the compact I ordered. Luckily I was able to get someone in the parking area that switched me to a smaller vehicle.

Cons: Better customer service, faster check in and better attitude

Reviewed Oct 2019

review from
6.8

Cons: My final bill was much higher than what I received with my reservation

Reviewed Oct 2019

review from
4.0

Pros: Nothing....There was no one at the counter when I arrived at Newark Airport to pick up the car. After about a 30 minute wait, someone from Budget finally took care of me. When I got to my destination in NJ I noticed that the paperwork ended my reservation on 7/8, not 7/16 as stated on my confirmat

Cons: ion. I called and was told that the max. rental that Payless can do is 30 days and that if I wanted to extend to 7/16 that I would have to return to the airport and pay whatever the rate was at that time. Disgusted, I returned the car on 6/18 and was charged a higher rate than my confirmation.

Reviewed Jul 2019

review from
8.0

Pros: Quick service

Reviewed Jul 2019

review from
10.0

Pros: Friendly, helpful staff. Easy pick up and dropoff.

Cons: No signs for drop of location at Knoxville airport. Go to budget dropoff.

Reviewed Jul 2019

review from
5.2

Pros: Car was decently clean

Cons: When we walked to the bay to find our car someone else was driving away with the car we were supposed to take. We went in to wait in line again for another car. When we returned the car there was no one to receive us, no clear indication of where to go, and no one at the indoor counter.

Reviewed Jun 2019

review from
8.8

Pros: The staff was very friendly and knowledgeable.

Cons: We were told several times someone would be right with us but me and my husband had to wait about 20 min before we were actually helped. This was my only issue.

Reviewed Jun 2019

review from
10.0

Pros: staff was friendly and helpful

Reviewed Mar 2019

review from
2.0

Pros: They didn’t have cars only pick up trucks available

Cons: If they had a car

Reviewed Mar 2019

review from
4.0

Challenging rental experience

Pros: I liked the initial prices offer although I ended up being charged 20% more than estimated cost. Overall it would have been cheaper to go with another rental company

Cons: Serious lack of phone customer service for car issues. The paneling of the car popped out as we arrived to our destination and the washer fluid alert came on. We added more fluid, then the tire pressure light came on every few days and more air was added. As we attempted to resolved issues customer service was challenging. In addition, Car rental was prepared by another rental that explained charges incorrectly. In the end the charges were 20% more than what was estimated during my booking process. I would have been better off going with another company. I do not recommend this company in the future as it has been and continues to be a frustrating experience.

Reviewed Jan 2019

review from
6.8

Jeep compass

Pros: The car it self was great and very easy to handle.

Cons: The amount of money was different i was agree on 870$ and u charged me for 1050$ don't know why. There was no water in the windshield tank. Need to explain people what is a easy pass cause we are not from here.

Reviewed Jan 2019

review from
4.4

Cons: Car had to be replaced after finalizing paperwork, and all luggage was loaded. Wasted alot of time and energy.

Reviewed Dec 2018

review from

10.0

Pros: Friendly, helpful staff. Easy pick up and dropoff.

Cons: No signs for drop of location at Knoxville airport. Go to budget dropoff.

Reviewed Jul 2019

review from
8.8

Pros: The staff was very friendly and knowledgeable.

Cons: We were told several times someone would be right with us but me and my husband had to wait about 20 min before we were actually helped. This was my only issue.

Reviewed Jun 2019

review from
10.0

Pros: staff was friendly and helpful

Reviewed Mar 2019

review from

6.8

Cons: My final bill was much higher than what I received with my reservation

Reviewed Oct 2019

review from
8.0

Pros: Quick service

Reviewed Jul 2019

review from
6.8

Jeep compass

Pros: The car it self was great and very easy to handle.

Cons: The amount of money was different i was agree on 870$ and u charged me for 1050$ don't know why. There was no water in the windshield tank. Need to explain people what is a easy pass cause we are not from here.

Reviewed Jan 2019

review from

4.8

Pros: Took over half hour at counter as agent was incompetent. I was next in line . Agent at counter twice tried to give me a giant SUV instead of the compact I ordered. Luckily I was able to get someone in the parking area that switched me to a smaller vehicle.

Cons: Better customer service, faster check in and better attitude

Reviewed Oct 2019

review from
4.0

Pros: Nothing....There was no one at the counter when I arrived at Newark Airport to pick up the car. After about a 30 minute wait, someone from Budget finally took care of me. When I got to my destination in NJ I noticed that the paperwork ended my reservation on 7/8, not 7/16 as stated on my confirmat

Cons: ion. I called and was told that the max. rental that Payless can do is 30 days and that if I wanted to extend to 7/16 that I would have to return to the airport and pay whatever the rate was at that time. Disgusted, I returned the car on 6/18 and was charged a higher rate than my confirmation.

Reviewed Jul 2019

review from
5.2

Pros: Car was decently clean

Cons: When we walked to the bay to find our car someone else was driving away with the car we were supposed to take. We went in to wait in line again for another car. When we returned the car there was no one to receive us, no clear indication of where to go, and no one at the indoor counter.

Reviewed Jun 2019

review from
2.0

Pros: They didn’t have cars only pick up trucks available

Cons: If they had a car

Reviewed Mar 2019

review from
4.0

Challenging rental experience

Pros: I liked the initial prices offer although I ended up being charged 20% more than estimated cost. Overall it would have been cheaper to go with another rental company

Cons: Serious lack of phone customer service for car issues. The paneling of the car popped out as we arrived to our destination and the washer fluid alert came on. We added more fluid, then the tire pressure light came on every few days and more air was added. As we attempted to resolved issues customer service was challenging. In addition, Car rental was prepared by another rental that explained charges incorrectly. In the end the charges were 20% more than what was estimated during my booking process. I would have been better off going with another company. I do not recommend this company in the future as it has been and continues to be a frustrating experience.

Reviewed Jan 2019

review from
4.4

Cons: Car had to be replaced after finalizing paperwork, and all luggage was loaded. Wasted alot of time and energy.

Reviewed Dec 2018

review from

Rated no. 11

Advantage

6.2 Good (169 reviews)

1 location at Newark Airport

╳

Advantage reviews

Car hire locations

Advantage

Locations at Newark Airport

36 Carson Road Bldg 36 Station P2

+1 973 623 4989

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

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Advantage reviews at Newark Airport

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wait time

great experience

great service

6.4

Cons: Pickup process is terrible

Reviewed Oct 2019

review from
10.0

Pros: The woman who worked with me at the counter could not have been nicer. The car was literally right around the corner and ready to go

Cons: It took forever to get to the car rental counter at Newark! Like 30+ minutes

Reviewed Oct 2019

review from
8.0

Pros: Easy drop-off, nice car

Cons: Not the friendliest staff at pick-up or drop-off, tires needed air

Reviewed Sep 2019

review from
8.0

Pros: Yes. Staff was friendly and drop off was easy.

Cons: It was pretty good

Reviewed Sep 2019

review from
2.8

Pros: I was able to get a car same day

Cons: Just about everything. First car had rock damage to the windshield and I was asked to sign off on the existing damage to the car prior to inspecting. The entire facility is trashy and dirty. The worst part is the EZpass charge. Because of the EZpass charge alone, I will not rent from advantage again

Reviewed Sep 2019

review from
5.6

Cons: Old car 50k miles with strange smell

Reviewed Sep 2019

review from
5.2

Pros: Pick up was easy enough though it appeared the car hadn't been washed and there was what seemed to be melted chocolate on the passenger's seat which we didn't know until my husband noticed brown spots on the back of several shirts we wore during the trip.

Cons: The drop-off experience was miserable. The drop-off lanes were completely full so there was nowhere to actually return the car. There was no Advantage attendant offering directions or instructions. And there was nowhere to leave my key so I could easily return the car and head to the terminal

Reviewed Aug 2019

review from
6.4

Pros: Long lines and you could see that many people in line had issues of some type that held the line up and the staff was frustrated

Cons: More people at the desk

Reviewed Aug 2019

review from
2.0

Cons: Inspite of paying in advance and reserving a car. They were sold out and did not have a car for me. I had to make my own arrangements at 1 am and got an expensive rental last minute from other company.

Reviewed Jul 2019

review from
10.0

Pros: they were very helpful and for a change, was a very good experience.

Cons: the only thing I find irritating lately is, that there is not enough advice and information given about tolls, and it seems that the only option is to hire an ex-pass, but it does not seem right, I am sure there must be a sight which you can look up if you are due to pay any toll ? Any advice ?

Reviewed Jul 2019

review from
6.4

Cons: I was charged an additional $130 for going 1hr over the drop off time. Was told I needed an ez-pass for $25 per a day (went through one toll $1.50 that I could have paid cash) . All the extras they told me I needed or had to have cost twice as much as the car rental. I feel like a sucker.

Reviewed Jul 2019

review from
7.2

Pros: Drop off was quick

Cons: Initial pick up - process was very long, was getting annoyed.

Reviewed Jun 2019

review from

10.0

Pros: The woman who worked with me at the counter could not have been nicer. The car was literally right around the corner and ready to go

Cons: It took forever to get to the car rental counter at Newark! Like 30+ minutes

Reviewed Oct 2019

review from
10.0

Pros: they were very helpful and for a change, was a very good experience.

Cons: the only thing I find irritating lately is, that there is not enough advice and information given about tolls, and it seems that the only option is to hire an ex-pass, but it does not seem right, I am sure there must be a sight which you can look up if you are due to pay any toll ? Any advice ?

Reviewed Jul 2019

review from

8.0

Pros: Easy drop-off, nice car

Cons: Not the friendliest staff at pick-up or drop-off, tires needed air

Reviewed Sep 2019

review from
8.0

Pros: Yes. Staff was friendly and drop off was easy.

Cons: It was pretty good

Reviewed Sep 2019

review from
7.2

Pros: Drop off was quick

Cons: Initial pick up - process was very long, was getting annoyed.

Reviewed Jun 2019

review from

6.4

Cons: Pickup process is terrible

Reviewed Oct 2019

review from
2.8

Pros: I was able to get a car same day

Cons: Just about everything. First car had rock damage to the windshield and I was asked to sign off on the existing damage to the car prior to inspecting. The entire facility is trashy and dirty. The worst part is the EZpass charge. Because of the EZpass charge alone, I will not rent from advantage again

Reviewed Sep 2019

review from
5.6

Cons: Old car 50k miles with strange smell

Reviewed Sep 2019

review from
5.2

Pros: Pick up was easy enough though it appeared the car hadn't been washed and there was what seemed to be melted chocolate on the passenger's seat which we didn't know until my husband noticed brown spots on the back of several shirts we wore during the trip.

Cons: The drop-off experience was miserable. The drop-off lanes were completely full so there was nowhere to actually return the car. There was no Advantage attendant offering directions or instructions. And there was nowhere to leave my key so I could easily return the car and head to the terminal

Reviewed Aug 2019

review from
6.4

Pros: Long lines and you could see that many people in line had issues of some type that held the line up and the staff was frustrated

Cons: More people at the desk

Reviewed Aug 2019

review from
2.0

Cons: Inspite of paying in advance and reserving a car. They were sold out and did not have a car for me. I had to make my own arrangements at 1 am and got an expensive rental last minute from other company.

Reviewed Jul 2019

review from
6.4

Cons: I was charged an additional $130 for going 1hr over the drop off time. Was told I needed an ez-pass for $25 per a day (went through one toll $1.50 that I could have paid cash) . All the extras they told me I needed or had to have cost twice as much as the car rental. I feel like a sucker.

Reviewed Jul 2019

review from

Rated no. 12

Ace

5.3 Okay (16 reviews)

1 location at Newark Airport

╳

Ace reviews

Car hire locations

Ace

Locations at Newark Airport

1170 Spring Street

+1 908 333 1000

Monday	09:30 - 17:00
Tuesday	09:30 - 17:00
Wednesday	09:30 - 17:00
Thursday	09:30 - 17:00
Friday	09:30 - 17:00
Saturday
Sunday

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Ace reviews at Newark Airport

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car was great

9.6

Pros: It was a small operation. I hadn’t seen on like it in a long time. The two ladies that attended me were so sweet and funny.

Cons: The car didn’t have Bluetooth that was the only thing.

Reviewed Jul 2019

review from
2.0

Cons: For starters, on the day of pick up the woman at the reservation counter called and ask me if I can pick up the car earlier than my reserved time because she wanted to go home early. When I picked up the car she wanted to charge me for miles

Reviewed Jun 2019

review from
4.4

Pros: Easy to get to, shuttle driver was really nice. Not many people there so easy in and out.

Cons: They took a deposit and it was not returned within a week, which is when I am writing this review. Spoke on the phone with them yesterday, was told they would refund money that day, but not done. An unprofessional operation - there was no receipt given at return.

Reviewed Feb 2019

review from
3.6

You get what you pay for...

Pros: Good on gas. Remember, Jersey has gas station attendants. You do not pump your own gas.

Cons: 2012 vehicle. Bubble on front right tire. Windshield wiper smacking right pilar. Many nicks and dings over the entire car which, as it turns out, blended in with most vehicles in Jersey... Only after you make to reservation you find out where the rental location is. Take the train to the "hotel pickup". Don't go to the "Rental Car" station. READ THE AGREEMENT CAREFULLY!

Reviewed Jul 2018

review from
8.0

Barebones Affair

Pros: Got in and got out. Was cheap. Drop-off was simple.

Cons: Finding the pick-up location was a huge hassle. It's tucked under a parking garage next to a hotel. Can't see the signage from the street.

Reviewed Jul 2018

review from
2.0

terrible service

Pros: the car was very old and was malfunctioning. I could barely drive up-hill as the engine was stalling. I had difficulty passing other cars as I couldn't accelerate due to engine problems, I guess? This car should have not been in service as it wasn't safe for the driver or for the passing traffic. Additionally, Ace charged me $350 on my credit card even though I prepaid for the rental. I never got a receipt for the charge and I'm disputing it with my credit card. Ace office was old and smelly, the employees were smoking cigarettes in the office. Terrible experience for a car rental. I will never use ACE again

Reviewed Mar 2018

review from
2.0

Cons: They tried to charge me for scratches on the car that I told them were there before taking the vehicle. They sent me off with only half a tank of gas while charging me for a full tank.

Reviewed Nov 2017

review from
2.0

Cons: not even 15 minuets after picking up the van we got stop by the cops. the cops took away the van for expire registration. we could not believe it .we left Ace a message as soon as it happen. they didn't get back to us after 10 am the next day by that time we had to cancel the trip. we are hoping they are going to refund us the money. not happy at all.

Reviewed Jul 2017

review from
2.0

Poorly done both Ace and Kayak

Cons: We made a car reservation through Kayak with Ace for a pick up in the 7 pm hour. Upon arrival, we found the office closed at 630 pm. This cost us a great deal of extra money as we needed to make other arrangements last minute. Very poorly done both Ace and Kayak! This was near the Newark Airport, we travel a great deal and expect rental companies to be open when we have a reservation.

Reviewed Jul 2017

review from
8.0

Pros: Service from Lynn and Barbara. Great price.

Cons: Banged up car, squeeky brakes, jerky transmission.

Reviewed Mar 2017

review from
9.6

Pros: C'était une petite opération. Je n’avais pas vu ça depuis longtemps. Les deux dames qui m'ont assisté étaient si gentille et drôle.

Cons: La voiture n'avait pas le Bluetooth qui était la seule chose.

Reviewed Jul 2019

review from
2.0

Cons: Pour commencer, le jour du ramassage de la femme au comptoir de réservation a appelé et me demander si je peux prendre la voiture plus tôt que mon temps réservé parce qu'elle voulait rentrer à la maison tôt. Quand j'ai pris la voiture, elle voulait me facturer des miles

Reviewed Jun 2019

review from

9.6

Pros: It was a small operation. I hadn’t seen on like it in a long time. The two ladies that attended me were so sweet and funny.

Cons: The car didn’t have Bluetooth that was the only thing.

Reviewed Jul 2019

review from
9.6

Pros: C'était une petite opération. Je n’avais pas vu ça depuis longtemps. Les deux dames qui m'ont assisté étaient si gentille et drôle.

Cons: La voiture n'avait pas le Bluetooth qui était la seule chose.

Reviewed Jul 2019

review from

8.0

Barebones Affair

Pros: Got in and got out. Was cheap. Drop-off was simple.

Cons: Finding the pick-up location was a huge hassle. It's tucked under a parking garage next to a hotel. Can't see the signage from the street.

Reviewed Jul 2018

review from
8.0

Pros: Service from Lynn and Barbara. Great price.

Cons: Banged up car, squeeky brakes, jerky transmission.

Reviewed Mar 2017

review from

2.0

Cons: For starters, on the day of pick up the woman at the reservation counter called and ask me if I can pick up the car earlier than my reserved time because she wanted to go home early. When I picked up the car she wanted to charge me for miles

Reviewed Jun 2019

review from
4.4

Pros: Easy to get to, shuttle driver was really nice. Not many people there so easy in and out.

Cons: They took a deposit and it was not returned within a week, which is when I am writing this review. Spoke on the phone with them yesterday, was told they would refund money that day, but not done. An unprofessional operation - there was no receipt given at return.

Reviewed Feb 2019

review from
3.6

You get what you pay for...

Pros: Good on gas. Remember, Jersey has gas station attendants. You do not pump your own gas.

Cons: 2012 vehicle. Bubble on front right tire. Windshield wiper smacking right pilar. Many nicks and dings over the entire car which, as it turns out, blended in with most vehicles in Jersey... Only after you make to reservation you find out where the rental location is. Take the train to the "hotel pickup". Don't go to the "Rental Car" station. READ THE AGREEMENT CAREFULLY!

Reviewed Jul 2018

review from
2.0

terrible service

Pros: the car was very old and was malfunctioning. I could barely drive up-hill as the engine was stalling. I had difficulty passing other cars as I couldn't accelerate due to engine problems, I guess? This car should have not been in service as it wasn't safe for the driver or for the passing traffic. Additionally, Ace charged me $350 on my credit card even though I prepaid for the rental. I never got a receipt for the charge and I'm disputing it with my credit card. Ace office was old and smelly, the employees were smoking cigarettes in the office. Terrible experience for a car rental. I will never use ACE again

Reviewed Mar 2018

review from
2.0

Cons: They tried to charge me for scratches on the car that I told them were there before taking the vehicle. They sent me off with only half a tank of gas while charging me for a full tank.

Reviewed Nov 2017

review from
2.0

Cons: not even 15 minuets after picking up the van we got stop by the cops. the cops took away the van for expire registration. we could not believe it .we left Ace a message as soon as it happen. they didn't get back to us after 10 am the next day by that time we had to cancel the trip. we are hoping they are going to refund us the money. not happy at all.

Reviewed Jul 2017

review from
2.0

Poorly done both Ace and Kayak

Cons: We made a car reservation through Kayak with Ace for a pick up in the 7 pm hour. Upon arrival, we found the office closed at 630 pm. This cost us a great deal of extra money as we needed to make other arrangements last minute. Very poorly done both Ace and Kayak! This was near the Newark Airport, we travel a great deal and expect rental companies to be open when we have a reservation.

Reviewed Jul 2017

review from
2.0

Cons: Pour commencer, le jour du ramassage de la femme au comptoir de réservation a appelé et me demander si je peux prendre la voiture plus tôt que mon temps réservé parce qu'elle voulait rentrer à la maison tôt. Quand j'ai pris la voiture, elle voulait me facturer des miles

Reviewed Jun 2019

review from

Rated no. 13

Economy Rent a Car

5.3 Okay (49 reviews)

1 location at Newark Airport

╳

Economy Rent a Car reviews

Car hire locations

Economy Rent a Car

Locations at Newark Airport

Newark Liberty Airport

+1 973 642 0008

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2.0

Cons: Had no car for me, ride customer service

Reviewed Apr 2019

review from
5.2

Pros: The car was in good shape

Cons: Overall customer service. The entire staff just didn’t care. The attendant who pulled up the car was on her phone cackling obnoxiously in the middle of my transaction. The man who did the walk-around didn’t offer to help with baggage or go over any features, benefits of the vehicle. overall, poor

Reviewed Mar 2019

review from
5.2

Cons: The outside of the car was not clean

Reviewed Mar 2019

review from
3.2

Pros: Drop off was super easy

Cons: Called a month ahead of trip and asked if debit cards are accepted. Was informed that they would accept a debit card but a higher deposit is required. No problem there, but upon arrival was then told I'd be charged an extra $30 per day on top of the higher deposit for the daily damage waiver insur.

Reviewed Mar 2019

review from
5.6

Cons: Rental car company said they did not have my reservation. I gave them my confirmation number and they said they had no record of it.

Reviewed Mar 2019

review from
2.0

Cons: I rented a car in advance and the rental company at the airport closed earlier than their stated closing time and I missed the rental. So I had to rent another car and lost the $200 because it’s non refundable due to 3rd party rental. I will rent directly from the rental company from now on.

Reviewed Feb 2019

review from
2.0

Pros: There was nothing pleasant about my experience with this rental service. Choose another.

Cons: The staff (very rude) had given away my reservation after waiting at the airport for 45 mins for the shuttle. After pleading my case, I was given a limited amount of miles that I was able to drive. The hour listed online are wrong.

Reviewed Feb 2019

review from
2.0

Pros: Staff was very unfriendly. When I tried to call in, I got the recorded information and held for live contact to send shuttle, and was never answered. Tried to use the shuttle, driver said they were closed. He called on the radio and got someone, who did nothing. It was 7:30, closing was 10:30.

Cons: They did nothing, so ANYTHING would have been better. Any car would have been better. I will never use them for anything ever again.

Reviewed Jan 2019

review from
10.0

Cons: Nothing at all

Reviewed Jan 2019

review from
3.6

Hidden fees

Pros: The car was clean, modern and ran in good shape.

Cons: They need to be upfront and transparent with their charges. I felt like was being slammed with fees. Forced to buy insurance when my personal insurance company covers my rental. Felt slammed when they required a $300 deposit! They had a dumb rule about using debit cards and credit cards.

Reviewed Nov 2018

review from
2.0

Reservation cancelled with out knowing

Pros: Horrible customer service

Cons: No willing to assist in finding alternative options poorly customer service skills

Reviewed Nov 2018

review from
2.0

The worst

Pros: Nothing

Cons: The fact that no one picked me up and when I found ride there it was closed How come I can make reservation for that time slot and the place is closed???

Reviewed Nov 2018

review from

10.0

Cons: Nothing at all

Reviewed Jan 2019

review from

2.0

Cons: Had no car for me, ride customer service

Reviewed Apr 2019

review from
5.2

Pros: The car was in good shape

Cons: Overall customer service. The entire staff just didn’t care. The attendant who pulled up the car was on her phone cackling obnoxiously in the middle of my transaction. The man who did the walk-around didn’t offer to help with baggage or go over any features, benefits of the vehicle. overall, poor

Reviewed Mar 2019

review from
5.2

Cons: The outside of the car was not clean

Reviewed Mar 2019

review from
3.2

Pros: Drop off was super easy

Cons: Called a month ahead of trip and asked if debit cards are accepted. Was informed that they would accept a debit card but a higher deposit is required. No problem there, but upon arrival was then told I'd be charged an extra $30 per day on top of the higher deposit for the daily damage waiver insur.

Reviewed Mar 2019

review from
5.6

Cons: Rental car company said they did not have my reservation. I gave them my confirmation number and they said they had no record of it.

Reviewed Mar 2019

review from
2.0

Cons: I rented a car in advance and the rental company at the airport closed earlier than their stated closing time and I missed the rental. So I had to rent another car and lost the $200 because it’s non refundable due to 3rd party rental. I will rent directly from the rental company from now on.

Reviewed Feb 2019

review from
2.0

Pros: There was nothing pleasant about my experience with this rental service. Choose another.

Cons: The staff (very rude) had given away my reservation after waiting at the airport for 45 mins for the shuttle. After pleading my case, I was given a limited amount of miles that I was able to drive. The hour listed online are wrong.

Reviewed Feb 2019

review from
2.0

Pros: Staff was very unfriendly. When I tried to call in, I got the recorded information and held for live contact to send shuttle, and was never answered. Tried to use the shuttle, driver said they were closed. He called on the radio and got someone, who did nothing. It was 7:30, closing was 10:30.

Cons: They did nothing, so ANYTHING would have been better. Any car would have been better. I will never use them for anything ever again.

Reviewed Jan 2019

review from
3.6

Hidden fees

Pros: The car was clean, modern and ran in good shape.

Cons: They need to be upfront and transparent with their charges. I felt like was being slammed with fees. Forced to buy insurance when my personal insurance company covers my rental. Felt slammed when they required a $300 deposit! They had a dumb rule about using debit cards and credit cards.

Reviewed Nov 2018

review from
2.0

Reservation cancelled with out knowing

Pros: Horrible customer service

Cons: No willing to assist in finding alternative options poorly customer service skills

Reviewed Nov 2018

review from
2.0

The worst

Pros: Nothing

Cons: The fact that no one picked me up and when I found ride there it was closed How come I can make reservation for that time slot and the place is closed???

Reviewed Nov 2018

review from

Rated no. 14

Europcar

4.0 Okay (1 review)

1 location at Newark Airport

╳

Europcar reviews

Car hire locations

Europcar

Locations at Newark Airport

Take Shuttle To Fox Counter

+1 973 642 0008

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4.0

Μεγάλη αναμονή και δεν υπάρχει διαθέσιμη επιλογή αυτοκινήτου

Pros: Η πτώση ήταν γρήγορη και εύκολη

Cons: Το αυτοκίνητο είχε ήδη πολλές ζημιές, δεν ήταν καθαρό και δεν μου παρείχε ασφαλή εμφάνιση.

Reviewed Apr 2017

review from

4.0

Μεγάλη αναμονή και δεν υπάρχει διαθέσιμη επιλογή αυτοκινήτου

Pros: Η πτώση ήταν γρήγορη και εύκολη

Cons: Το αυτοκίνητο είχε ήδη πολλές ζημιές, δεν ήταν καθαρό και δεν μου παρείχε ασφαλή εμφάνιση.

Reviewed Apr 2017

review from

Action

1 location at Newark Airport

╳

Car hire locations

Action

Locations at Newark Airport

Newark airport

+1 973 424 1057

ADDCAR RENTAL

1 location at Newark Airport

╳

Car hire locations

ADDCAR RENTAL

Locations at Newark Airport

430 Route 1 And 9 S, Nj

+1 877 326 7368

Monday	08:00 - 22:00
Tuesday	08:00 - 22:00
Wednesday	08:00 - 22:00
Thursday	08:00 - 22:00
Friday	08:00 - 22:00
Saturday	08:00 - 22:00
Sunday	09:00 - 17:00

Advance Car And Truck Rental

1 location at Newark Airport

╳

Car hire locations

Advance Car And Truck Rental

Locations at Newark Airport

36 Carson Road Bldg 36 Station P2, Newark, Essex County, New Jersey

+1 973 623 4989

Alternative Rent A Car

1 location at Newark Airport

╳

Car hire locations

Alternative Rent A Car

Locations at Newark Airport

3 Brewster Road

+1 732 979 2277

Autoteam Car Rental

1 location at Newark Airport

╳

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Autoteam Car Rental

Locations at Newark Airport

2017 Rt. 35

+1 732 727 7272

Eagle Rent A Car

1 location at Newark Airport

╳

Car hire locations

Eagle Rent A Car

Locations at Newark Airport

Newark airport

Flight Car

1 location at Newark Airport

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Flight Car

Locations at Newark Airport

Newark airport

+1 844 435 8227

keddy by Europcar

1 location at Newark Airport

╳

Car hire locations

keddy by Europcar

Locations at Newark Airport

36 Carson Road Station P2, NJ, Newark

+1 973 623 4989

Rent-A-Wreck

1 location at Newark Airport

╳

Car hire locations

Rent-A-Wreck

Locations at Newark Airport

3 Brewster Road

+1 908 322 4997

Sunnycars

1 location at Newark Airport

╳

Car hire locations

Sunnycars

Locations at Newark Airport

Building 25

Value Van And Car

1 location at Newark Airport