Car hire at Newark Airport

Cons: Had no car for me, ride customer service

Pros: The car was in good shape

Cons: Overall customer service. The entire staff just didn’t care. The attendant who pulled up the car was on her phone cackling obnoxiously in the middle of my transaction. The man who did the walk-around didn’t offer to help with baggage or go over any features, benefits of the vehicle. overall, poor

Cons: The outside of the car was not clean

Pros: Drop off was super easy

Cons: Called a month ahead of trip and asked if debit cards are accepted. Was informed that they would accept a debit card but a higher deposit is required. No problem there, but upon arrival was then told I'd be charged an extra $30 per day on top of the higher deposit for the daily damage waiver insur.

Cons: Rental car company said they did not have my reservation. I gave them my confirmation number and they said they had no record of it.

Cons: I rented a car in advance and the rental company at the airport closed earlier than their stated closing time and I missed the rental. So I had to rent another car and lost the $200 because it’s non refundable due to 3rd party rental. I will rent directly from the rental company from now on.

Pros: There was nothing pleasant about my experience with this rental service. Choose another.

Cons: The staff (very rude) had given away my reservation after waiting at the airport for 45 mins for the shuttle. After pleading my case, I was given a limited amount of miles that I was able to drive. The hour listed online are wrong.

Pros: Staff was very unfriendly. When I tried to call in, I got the recorded information and held for live contact to send shuttle, and was never answered. Tried to use the shuttle, driver said they were closed. He called on the radio and got someone, who did nothing. It was 7:30, closing was 10:30.

Cons: They did nothing, so ANYTHING would have been better. Any car would have been better. I will never use them for anything ever again.

Hidden fees

Pros: The car was clean, modern and ran in good shape.

Cons: They need to be upfront and transparent with their charges. I felt like was being slammed with fees. Forced to buy insurance when my personal insurance company covers my rental. Felt slammed when they required a $300 deposit! They had a dumb rule about using debit cards and credit cards.

Reservation cancelled with out knowing

Pros: Horrible customer service

Cons: No willing to assist in finding alternative options poorly customer service skills

The worst

Pros: Nothing

Cons: The fact that no one picked me up and when I found ride there it was closed How come I can make reservation for that time slot and the place is closed???

Do not rent from Economy!

Pros: We liked that it was an SUV. It made it easier to get our 14 month old in and out of the car.

Cons: The customer service was TERRIBLE. The car had many mechanical issues. Struts needed repair which made our trip very loud. Air vents were broken. We couldn’t direct air in the vehicle. My husband is a mechanic and found many other things wrong.

Cons: Ug

The whole experience was painful and miserable

Pros: Not a thing. They finally replaced the car but wasted a ton of time effort and our trip started a day later than expected bc of them.

Cons: The first car had 4 different tires!! One was bald and went flat!

Terrible experience - ended up cancelling

Pros: Nothing

Cons: This company stated in their ad that the facility was accessible in newark airport via shuttle. There was no shuttle the place is located off airport property. Support was unhelpful. Nearly ruined my trip.

Incredibly inconvenient pickup/dropoff. Will not u

Pros: The people were friendly and the rates were good.

Cons: We had to wait 35m for pickup ("our shuttles come every 5-10m"). The return shuttle took so long we had to take a taxi back to the airport. Next time, spend a few extra bucks and go with a bigger supplier.

Con artists

Pros: Nothing

Cons: I had a reservation for an unlimited full size rental. When I arrived they tried to change the deal and charge per mile.

Pros: Nice clean car; great check-in with video of car before it left the lot. Shuttle that picks you up goes through many back lots & it is difficult to orient yourself. When asking about drop-off they say use mapquest. Just need to say it is next to Holiday Inn -- Bingo!

Cons: Drop off was a nightmare! I missed my flight but I was actually within 3 miles of the location an hour and a half prior to my departure. I called the number for Drivo and there was 1 person, heavy accent and did not know area. I called back several times and got different instructions. Last call (too late for my flight) told to look for Holiday Inn--Voila!

A struggle

Pros: The price was the original reason for me booking this unknown rental car company.

Cons: Unfortunately, it ended up not being worth the struggle. From the pick up to the drop off, everything was difficult. To the shuttle bus taking 20 minutes to pick me up... the $40 ticket for expired registration on the car (to which I do not plan on paying)... broken pieces in the car ... to a 30 minute drop off because I showed up at 8:30pm!!? And trying to get help in getting to the right area was beyond frustrating.

Was charged $50 fee

Cons: I have never heard a no show fee by any rental car company. If there was $50 is excessive.

Be care with this place!

Cons: When I found the place (not easy), I was informed that I had to pay more for unlimited miles!! According to the rep. I was from New York and that was considered local?? They are in New Jersey which is a different STATE! They claimed that priceline was the middle man and they had no control of this. Ridiculous! About an hour car ride to get there. They tried to get me to accept their insurance plan and had to call my insurance to stop them. They video taped the condition of the car which was fine...until someone on the premises told me, "if I were you I would video tape also! I know what I'm telling you". I quickly took my cell phone out and recorded. I felt ripped off by this place because I had to pay much more for a car deal that indicated that it was unlimited miles. Make sure you ask one hundred questions before you decide to do anything with economy.