Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Quick service, new vehicle and friendly associate at the garage
Cons: None
review from
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2.0
horrible customer service unfortunately
Pros: The car
Cons: Everything else. It was extremely disappointing. They didnt process my contract even thought they promised me I could switch my credit card. They said they couldn’t get ahold of the other office and there was nothing they could do I and I should call them myself. I called and left messages and haven’t heard anything in 18 hours. They promised 24 and I’m not feeling confident about it. The associate literally didn’t even say sorry—it was such a bummer to spend money on that. Would really appreciate some sort of acknowledgement.
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10.0
Cons: All was great!!
review from
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7.2
Mediocre experience
Pros: Car (chevy impala) was very new and excellent.
Cons: The dropoff guy was not interested about his job at all. The customer service was very poor, but in the pick up it was good. Would have been nice to know all the taxes and airport extra charges in advance.
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10.0
Pros: Inventory was limited when I rented so forced to upgrade and car was very nice
Cons: Price was high because holiday
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10.0
A brilliant service
Pros: After having a previous bad spell with enterprise and moving to a competitor I decided to try a one day rental.. I was pleasantly surprised from the check in to the well trained and courteous staff to the quality of the car. Drop off was flexible and total experience was excellent
Cons: If you pick up a car at 4pm or whatever time drop off should be 24 hours or less to mike a day and should be expressly written. Drop off must not always be 12 noon as this is not a hotel service.. a day is a day and not a fraction of a day
review from
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9.6
Pros: Fast dropp-on and dropp-off possibilities. We had a little problem with the car at dropp-on, Enterprise upgraded it immediately. .
review from
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10.0
Exactly what I hoped for
Pros: Friendly, quick, simple. Needed to extend my original reservation, and it was painless.
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5.2
Cons: When we asked a reservation agent at Newark if there were any vehicles available they said no. When we made the reservation with Kayak, there were cars available.
review from
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8.0
Pros: Staff very helpful. Resonable rental price but was not the price we were quoted when we booked
Cons: Car wasnt what we expected but was ok
review from
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10.0
Friendly service
Pros: Amazing service. After getting off a 16 hour flight we were greeted with a warm welcome. The rep processed everything quickly and welcomed us home. Another rep walked is to the car and offered us water for our drive home.
review from
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2.0
WHAT A RIPOFF. Lots of unexpected hidden charges!!
Cons: I expected to pay £457.67 to hire a SUV for 8 days from the Newark Airport Branch. The final bill was £666.98! I was not given any documentation at the collection point to highlight these hidden costs as 'the printer was broken' When I was given the vehicle keys, I was told that I did not have any insurance and a smartly dressed representative strongly advised that I needed to take out insurance at a cost of $181.93. After a long flight and needing to travel immediately I paid the extra. Other hidden charges were found to be rental of a FSO? $46 and a range of other fees.
review from
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10.0
Quick service, new vehicle and friendly associate at the garage
Cons: None
review from
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10.0
Cons: All was great!!
review from
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10.0
Pros: Inventory was limited when I rented so forced to upgrade and car was very nice
Cons: Price was high because holiday
review from
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10.0
A brilliant service
Pros: After having a previous bad spell with enterprise and moving to a competitor I decided to try a one day rental.. I was pleasantly surprised from the check in to the well trained and courteous staff to the quality of the car. Drop off was flexible and total experience was excellent
Cons: If you pick up a car at 4pm or whatever time drop off should be 24 hours or less to mike a day and should be expressly written. Drop off must not always be 12 noon as this is not a hotel service.. a day is a day and not a fraction of a day
review from
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9.6
Pros: Fast dropp-on and dropp-off possibilities. We had a little problem with the car at dropp-on, Enterprise upgraded it immediately. .
review from
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10.0
Exactly what I hoped for
Pros: Friendly, quick, simple. Needed to extend my original reservation, and it was painless.
review from
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10.0
Friendly service
Pros: Amazing service. After getting off a 16 hour flight we were greeted with a warm welcome. The rep processed everything quickly and welcomed us home. Another rep walked is to the car and offered us water for our drive home.
review from
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7.2
Mediocre experience
Pros: Car (chevy impala) was very new and excellent.
Cons: The dropoff guy was not interested about his job at all. The customer service was very poor, but in the pick up it was good. Would have been nice to know all the taxes and airport extra charges in advance.
review from
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8.0
Pros: Staff very helpful. Resonable rental price but was not the price we were quoted when we booked
Cons: Car wasnt what we expected but was ok
review from
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2.0
horrible customer service unfortunately
Pros: The car
Cons: Everything else. It was extremely disappointing. They didnt process my contract even thought they promised me I could switch my credit card. They said they couldn’t get ahold of the other office and there was nothing they could do I and I should call them myself. I called and left messages and haven’t heard anything in 18 hours. They promised 24 and I’m not feeling confident about it. The associate literally didn’t even say sorry—it was such a bummer to spend money on that. Would really appreciate some sort of acknowledgement.
review from
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5.2
Cons: When we asked a reservation agent at Newark if there were any vehicles available they said no. When we made the reservation with Kayak, there were cars available.
review from
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2.0
WHAT A RIPOFF. Lots of unexpected hidden charges!!
Cons: I expected to pay £457.67 to hire a SUV for 8 days from the Newark Airport Branch. The final bill was £666.98! I was not given any documentation at the collection point to highlight these hidden costs as 'the printer was broken' When I was given the vehicle keys, I was told that I did not have any insurance and a smartly dressed representative strongly advised that I needed to take out insurance at a cost of $181.93. After a long flight and needing to travel immediately I paid the extra. Other hidden charges were found to be rental of a FSO? $46 and a range of other fees.
review from
