8.0 Excellent28 May 2021
Cons: Fuel consumption
10.0 Excellent21 Jan 2021
Pros: The staff was very friendly, professional, and helpful. The inside of the car was very clean. it was very thoughtful to see a note that special care was given to COVID19 cleanliness.Cons: I do like a clean car on the outside. The car was not washed on the outside. However, we did have a few wet days prior to me renting the car.
8.4 Excellent29 Dec 2019
Pros: convenience of kiosk locations.Cons: pricing, windshield was dirty and couldn't be clean, was always streaky and precip stuck to all the mirrors and windows from overnight.
4.0 Okay7 Dec 2018
Not happyPros: Well it got me to the airport with no breakdown..Cons: My car smelled like smoke , mentioned this at pick up and the attendant said He did not smell anything, but I’m very sensitive to smoke and it causes a migraine. Also my price was double what I was quoted!!
7.6 Good14 Aug 2017
Cons: The rental office was NOT easy to find. It's located next to Sears, which is undergoing considerable construction, so you have to look beyond the fences and scaffolding to see it.
6.0 Good10 Aug 2017
Pros: The car was comfortable, clean, and fuel efficient. They gave me a ride to the Metro, but it's not close to the Metro.Cons: I was charged another day for late return. I thought I had until noon, but I picked up at 10:48AM. The location was in the basement of the Marriott with only one man working and only a couple of cars. When I arrived to return, the office was closed while the one man working there was buying his lunch.
8.8 Excellent4 May 2017
Good Service - a few bumps in the roadPros: Got a brand new minivan. Service was kind and helpful.Cons: The ezpass box was still open from the previous user so I was charged for tolls. I kept it open after the first one when I went through the full service line and it was automatically charged. Costs really climb with taxes or any added coverage.
10.0 Excellent23 Nov 2016
The agency employee was very friendly and efficienPros: He was very pleasant and helpful, he even gave me directions since I was driving to my sister's house and I usually fly. When I returned the car, he was just as efficient with the paperwork and even asked if I had a nice visit with my sister. I only regret that I didn't ask his name so that I could let the company know that they've got a great employee in that office! Thanks
4.4 Okay9 Sep 2016
Paid way more than what was advertised. Scammed.Pros: Cleanliness of car.Cons: Final Price was much more than advertised. I had to wait 43 min to get my car, it was reserved for 10:00 am, got it at 10:43. I was charged extra time that wasn't included in reservation price. I was charged for under 25 fee PER DAY. I thought I was paying a little over $200 for the rental, and I paid over $300. For 2 days.
6.4 Good19 Dec 2015
Major Mixup: Either Kayak or Budget Sent Me To ThePros: The car itself was just fine.Cons: Either Kayak or Budget really messed up by sending me an email confirmation to a pickup location that was different from where the actual pick up location was. The Budget agent was not able to locate my reservation despite show in them my confirmation email im person. They then proceeded to rent me a vehicle at a higher price than what I had a reservation for.