Pros: When I was in front desk the amount for the car grow up 3X
15 Jan 2016
Pros: I payed twice as much offered in kayak.
6 Apr 2016
Cons: gas price
6 Apr 2016
Cons: I reserved a generic car on line that I thought would be a mid size car. The cost of an upgrade was double what I reserved. The Florida toll system was not explained and I see in the contract that I will be surcharged an outrageous "service fee" for tolls.
As it stands now, I would never rent from Dollar again.
10 May 2016
Messed up the rate
Pros: The fact that they did everything they could to fix an error that was made regarding pricing and days. And fixed it! Saved me approx. $100.00
Cons: The new guy messed up my rate to begin with
1 Jun 2016
Fees and fees and fees
Cons: The car smelled like herbs of the illegal type. They just sent you on your way to just find the car. They didn't do anything with my gas receipt upon return so I just had to come out of pocket. You'll be high pressured to buy insurance. Staff was friendly until it came time to pay. Paid three times the kayak amount.
15 Jul 2016
Cons: coming back 1 1/2 hours late to be charged an extra
$80.00. there is traffic on I 95 we are only human
I under stand $10.00 or $15.00 an hour not $40.00
18 Aug 2016
Cons: There was an extra charge when we picked the car up at the counter. This was over one half of the price listed when booked. The stated price on kayak was not what the actual cost was even though the agreed upon price stated all fees were included. I will not rent from Dollar again
18 Aug 2016
Fees and More Fees
Pros: The car was clean and drop off and pick up were easy to do.
Cons: I paid twice as much than the reported price on Kayak. I kept having to pay more fees and more fees. I felt cheated.
Pros: The rental cost is very reasonable. The car is good and clean.
Cons: The pick up/drop off location is off the airport terminal, which creats some inconvenience.
Drop off waited for longer than normal car rental, which could be improved.
26 Jan 2016
Cons: Amazing customer service
9 Mar 2016
Cons: They overcharged me by double, then said they couldn't reimburse me over the phone with Customer Service. They said that I had to go wait in line again to talk to the manager in person at the pick up location. The first thing the manager said was to call Customer Service to get it fixed! They really need to get it together and honor the quote given.
22 Mar 2016
Pros: service and location
Cons: I kept the car for 2 days longer and it cost me $170.xx that's outrageous, and I will be contacting Fox directly. I had the rental for 11 days and 2 extra days. For 11 days it was $320.xx with prepaid fuel. my total was $490.xx F$*king crazy. Never again will I do that. Most of all the biggest problem I had was the fact that both cars I had were experiencing some type of mechanical problem. The Hyundai I rented needed a CV joint or Drive axel. had to bring it back and waste about 1 hour of my time during a busy work-week for myself. Then I got a 2014 Ford focus SE with the well-known (according to google) transmission problem at 50k miles. Super annoying.
28 Mar 2016
Cons: Awful awful awful service pay a little extra and go somewhere else I couldn't be more annoyed.
13 Oct 2015
Pros: Dropping was fast and easy
Cons: Picking up was terrible, rental agents have a terrible attitude they are rough and moody. The car was all scratched, overall it was bad for $8 get a rental in the airport with superior service.
15 Oct 2015
Hidden fees, and bad attitudes.
Pros: Car worked. Car was clean.
Cons: 1. Extra fees. The estimate for two days was $83. It ended up costing $130 with an additional $150 deposit that takes a week to return.
2. Bad attitudes. I get that the employees don't get paid much, but everyone was grumpy and crabby about doing their job.
3. Weird smell in the car. They sprayed it with something nasty like cherry and almonds. It went away in a day with the windows down.
4. Off site transport was a pain.
15 Oct 2015
Cons: Even though they gave me a rate for an extra day, it was double when we returned the car. Do not rent from Fox!
17 Oct 2015
Cons: Declined coverage two times when asked and the guy put it on anyway. Very poor customer service, called several times to talk to a manager named Robert and nobody will return my calls. Never renting from here again. Save yourself the trouble and go with someone else.
18 Oct 2015
Long wait for reserved car...
Pros: The price was good.
Cons: Car was falling apart. Transmission wasn't shifting good. While driving down the road it made an awful thumping noise.
Pros: Although they initially directed me to a Chrysler convertible (hard top, small boot) the assistant got me a Mustang (soft top, big boot) and we had a great holiday.
31 Mar 2016
Pros: Price was great. Staff was wonderful.
Cons: The car (Chevy Impala) was extremely uncomfortable. I was glad we only had to go a short distance.
26 Aug 2016
Pros: Loved Chrysler Town n Country! Very versatile vehicle and it was very clean. Drove nice and was very comfortable on a 700+ mile drive.
Cons: Honestly, nothing. The whole experience was quick, seamless and professionally done on both the rental location and the drop off. Will definitely rent from Alamo again.
6 Oct 2016
Pros: Everything was awesome
11 Oct 2015
front desk at pickup
Pros: The guys who showed us to our car were very nice and helpful
Cons: The person who checked us in was belittling us to and up sale was very rude about it and tried to con us into getting the insurance by making it seem like it wasnt an option to pass on the insurance and the cars ac unit was leaking on our feet the whole ride. After this experience i will never rent from alamo nor will i ever recommend it.
20 Oct 2015
Great online service
Pros: Being able to bypass the counter.
Cons: Nothing. Everything was great.
23 Oct 2015
Pros: Very slow bus pickup at the terminal
25 Oct 2015
Pros: So fast!
10 Nov 2015
Great service--alamo will be my go-to from now on,
Pros: Also, at drop-off, the agent was so calm and friendly, not harried and rushed like everyone usually is when you drop off a rental at any given rental agency. You guys sure have the right people in place--congrats!
Pros: We a ordered an intermediate car and ended up with an economy size after an hour wait.
21 Oct 2015
It's good, but room for improvement !
Pros: Drop off great, quick !
Cons: Pick up, not enough staff, slow service and long waiting time in the line.
24 Oct 2015
Cons: We didn't like having to pay for a driver that wan't the person who paid for the car. Very unfair. He was the only person that was unable to drive. I feel the 70.00 should be refunded.
15 Nov 2015
A reservation doesn't mean anything to them - Dis-
Cons: They said that they didn't have any cars. It appears that if one does not pre-pay for the car a reservation with Advantage isn't really a reservation. No apology just no car and it's my fault for not pre-paying which wasn't an option. Kayak shouldn't include them in their system because a reservation is meaningless with Dis-Advantage
17 Nov 2015
gimmics, lies, scams
Cons: After credit card was used, I'm told "out of cars at my rate"(Two signs advertised "cars available" so ours was probably given away warlier to someone with no reservation. I was told my Sun pass would absolutely not work and had to pay $7. daily on top of toll!!! Van dirty. Never Advantage again.
25 Nov 2015
Pros: the gas mileage
Cons: that the car type and size were switched when we got there, and the agent insured us that the cars were the same
29 Nov 2015
Rental OK Customer Service Awful
Pros: No problem with the rental car.
Cons: We landed late in Fort Lauderdale around 10:40 by the time we reached the Advantage counter it was close to 11:30 p.m. There were 3 employees one called me up we began David the agent proceeds to tell me that I need proof of insurance. I was taken back....I asked why. I was told it's our company policy. I have never heard of this with any rental company and I travel alot. I asked if I could bring my insurance up on my phone. David replied No we need the paper. He handed me a piece of paper with he wrote this fax numer 954-359-4025 & wrote Declaration Page. Then asked me to step to the side while he wait on the next customer. At this point I'm frantic. I'm traveling with my teenager it's midnight and I have to still travel an hour and a half to my destination. I call my husband to see if another rental company can help me. While waiting I asked another agent Angela if this insurance policy is with all rental companies in the state of FL and new since my husband was there the week before me and rented with another company. Angela explained it's for FL locals. The agent David who waited on me never asked if I was traveling thru FL but assumed I was a local since I have a FL driver license. I no longer live in the state I explained. Angela tells me oh as long as you have your flight information you don't need proof of insurance. I was so Annoyed and Frustrated that they Did Not disclose this information up front. I had to ask questions. In other words you're not a valuable customer and I don't have to go above and beyond to assist you. There was No issue since I no longer reside in the state of Florida. If only David would have asked. I will not rent from Advantage again nor recommend them. I asked if there was a chance I could get a different SUV without missing a beat Nope this is it. Not even a pretend let me check or we have this. Terrible! Terrible! Customer Service. How do you allow a woman traveling with her teenage daughter to just stand at your counter and not try to help them especially that late at night it's now close to 12:00 a.m.? Thankfully I did not have an issue with the rental car.
13 Dec 2015
Cons: Pickup was a mess. They ended sending me to ez car rental. They said i could pay cash at the end of the reservation which proved untrue at the end.
Drop off took more than an hour
15 Dec 2015
we won't be booking with advantage again
Pros: I pre paid for my reservation $268.00.
when I picked it up they added an additional $200 as a deposit. when I dropped off the car they wanted to charge me an additional $205!! none of the information they had on their reservation matched my prepaid reservation. after many phone calls I did get my 200 and $5 refunded. I rent cars for business several times a month and never have this problem except with advantage and its associates.
27 Dec 2015
Cons: The price I was quoted online stated it was the TOTAL price. When we were given the bill we were told we HAD to get the optional insurance and were charged for it...even though we did NOT want it. I called Advantage and asked for a customer service rep to call me but never received a call.
Cons: The pricing wasn't transparent - I had thought that the price paid online, plus the additional insurance I bought would be the entire cost. Turns out there is also third-party insurance that can be bought only at the pickup counter.
Additionally, the information given at the pickup counter wasn't clear. We needed to ask questions several times, especially regarding the toll option in Florida. In the end we had to call customer service again regarding the tolls (see next item).
Customer service was poor. The phone number given at the checkout counter was for the Orlando office, whereas we had rented in Fort Lauderdale. Further, after calling customer service for a day we could only get through to voice mail. Left a message asking to be called back, buy that didn't happen. The next day we made it through to a representative.
7 Mar 2016
Overall great value, but mediocre pick-up/drop off
Pros: The price was great ($20/day for a Camry) and the location was conveniently placed in the rental center.
Cons: The pick-up/drop-off experience was below average. The attendants at the counter took too long to check out other customers. They spent too much time trying to sell dumb add-ons like insurance and SunPass, which are both rip offs, and not working on getting people in their cars and on their way. Also, the first car we got smelled like cigarettes, so we had to change out for another one. Upon return, nobody was around to tell us where to park the car. I also found out after the fact that they charged me for an entire extra day for keeping the car for an extra 3 hours beyond my reservation time. Their "hourly" rate was about 35% of a whole day! This wasn't well communicated to me on the front end. Notwithstanding these issues, however, I thought I got what I paid for.
26 Apr 2016
Pros: I liked everything using EZ rent a car, from Monica greeting me by there counter and passing me along to the guy behind the counter I forgot his name but anyway he checked me in quick went over everything and I was on my way within 15 minutes. I would recommend anyone that needs to rent a car to use them
Cons: I really can not think of anything I didn't like of EZ rent a car
10 May 2016
Perfect and Easy
Pros: It was easy to find. Staff was personable. In and out quick. Vehicle was just what we wanted. Smoothest part of our vacation.
22 Aug 2016
Happy to be E-Z Rent A car Customer no
Pros: The employees were very helpful finding the right gas efficient vehicle for my family.
14 Sep 2016
Rental car without power windows or locks in 2016?
Pros: AC worked in Miami heat
Cons: Employee encouraged me to upgrade but did NOT inform me of the lack of features in my rental:
NO power locks
NO power windows
black interior gets SUPER hot in Florida sun
$10/day for spouse when most other rental companies I've used include it for free
$8/day for toll pass (hardly used), no clear explanation of alternative offered by employee ("they don't have booths" so then is there even an option?!)
$200 hold that gets refunded is NOT explicitly stated in the contract and explanation offered by employee was insufficient (my husband is a lawyer)
Felt nickeled and dimed - cheapest price online but after added expenses at pick-up, felt I should have gone elsewhere that was more transparent
I will NOT use E-Z again.
21 Oct 2015
Ez car Rental
Pros: Staff Is ALWAYS Helpful
Cons: Free Is Always Better... :-)
29 Oct 2015
Cons: I don't mind the extra charges for fuel, road side, three different kinds of insurance, toll pass. I just think that it should be disclosed at the time of booking, not pickup.
Cons: waited an hour in line and then an hour and a half for the car.
Got a car witb a broken seat then waited half an hour more for a replacement car. Got a mini van insted that ate gas and cost a lot of money. Rude service at pick up from attendant.
17 Oct 2016
They lied to us and try to cover more money. They
Cons: They lied to us and try to cover more money. They didnt accept the insurance that we paid for in kayak website.
5 Jan 2016
Pick up/drop off
Pros: We were under the impression the pick up drop off was at the airport. Surprised when we had to cab to another location near the Port to get it. I think it should have been spelled out more clearly as not familiar with the address. thanks!
23 Oct 2016
got a raw deal
Pros: car was good
Cons: thought I was getting a car at the airport in Fort Lauderdale. Used Kayak to rent from Thrifty last spring, and had no problems. This time we got to the airport to pick up our car and were told the car we rented was off site. Well being under a time constaint, we needed to get a car and get going. Well the agent proceeds to tell us that he couldn't honor the price given for the car we requested, even though it was same size car. The price we were charged was significantly higher, " nothing I can do about it", in other words "gotcha!" Never Rent from you again. Warning People not an ethical company.!!
16 Oct 2015
First time I rented from thrifty it was a good exp
Pros: I liked the service was good
Cons: I paid for insurance on line and the rep said they don't use no other company :-( so basically I lost my money
27 Oct 2015
Worst thrifty experience ever
Cons: First car broke before I left airport property, replacement car in the main pick up took almost an hour when 6 cars in the same class were sitting in front of me, all the while I was in a rush to get to my father who is hospitalized at Wellington regional
17 Nov 2015
Bait and switch on model reserved
Cons: My rental reservation read "Jeep Grand Cherokee or like model." When I went to pick up vehicle, I was told I could not have the Cherokee that was parked I the "premium SUV" aisle and had to take a "standard SUV", either the Kia or Dodge. The guy working at FLL could not understand why I expected to drive the vehicle that was on my reservation and on the lot! He was zero help and I strongly feel pulled a bait and switch.
27 Nov 2015
Cons: off airport location, did not want to shuttle back to another shuttle then to the airport.
4 Dec 2015
Easy and affordable
Pros: Great place easy and affordable.
17 Dec 2015
Pros: Car was very clean.
Cons: It was the wrong type of vehicle. We reserved a full size pick up truck. They gave us an SUV. We reserved a truck for the open bed in back to move things. The SUV did not do what we had reserved a truck for so we ended up renting an additional car, truck, through u haul.
Pros: The car was great and so was the price!!!!!!!
Cons: Impossible to contact the local vendor where I got the car due to only one person working alone. This, no one would answer the phone and I could not get directions to location
26 Jul 2016
Cons: No pick up or drop off to airport
30 Jul 2016
Cons: Reserved a Ford Focus or similar. REpresentative charges us extra for a mid sized???Kia. I think the ford was a better deal. She insisted I reserved a compact. Which I told her WA a mid size reservation!
1 Aug 2016
Pros: First I like the price, it was the best out there. second I was surprised by the cleanliness of the car. the pick up/drop off was fast and very easy, just a step from the airport. I really I'm going to use Payless in the future.
4 Aug 2016
Cons: Bad customer service, never again
5 Aug 2016
Payless car rental
Pros: We got a Ford focus and it ran well and got great mileage and even though it was rented off site we were allowed to return to the airport with no additional costs. Service was excellent and very accommodating.
Cons: Unfortunately the car rental site is not at the airport but within a mile. They do have a Payless in the airport however apparently there was a huge price difference. The Payless employees were very nice at the airport.
7 Aug 2016
Angel the representative helping me was truely an
Pros: He made giant efforts in helping me with my rental reservation. He deserves a bonus or raise...he was extremely professional, very accommodating, I will definitely use Payless for any future traveling needs.
8 Aug 2016
Cons: No shuttle to/from airport
10 Aug 2016
Pros: I got a great deal in terms of price. The car was new and runs great. I accidentally booked at a wrong location away from the airport and they let me returned to the airport without charge.
14 Aug 2016
Pros: I found a great price for the number of days I needed the vehicle. When I arrived at the off-sight location (after a $20 taxi ride), the attendant (Jose) was EXTREMELY nice. He immediately said I could return the car to the airport location and he would waive the drop fee, gave me his contact info in case I had any issues with the car. He helped us to put our bags in the car and wished us well. Compared to the on-sight folks, he was a gem! Thanks, Jose!
Cons: My rental pick-up turned out to be off-sight with no shuttle provided (a situation I've never encountered before). The on-sight people were no help at all. We had to take a $20 taxi ride to get to the pick up point.
When returning the vehicle, I had filled up before my 45 minute ride to airport. You are on the Florida Turnpike, and then you are at the airport. Unless you get off the turnpike to find another gas station (which requires knowing where you are going in an unfamiliar city), there is no easy way to fill the few gallons used. Clerk wanted to charge me $10 to replace those gallons but ultimately waived the fee.
Did not find the airport on-sight people at all pleasant.
They cancelled my reservation bc my flight was lat
Pros: Have called but i was stuck on a plane and couldnt call. I think it was terrible that they cancelled my car while i was stuck on an airplane and rhen was told "tough you should have called". They said they had no other xars
Cons: Will never use economy in the future
6 Sep 2016
Pros: Nothing whatsoever.
Cons: I scheduled my pick-up time for 9:30 PM. When I arrived, our flight has been delayed a bit so I decided to call and make sure they were still open before we took the shuttle away from the airport and all other car rental shops: it was 10:12 PM. The email I received stated that Economy was open until 10 PM. When I called, I stated my dilemma and asked if they would still allow me to come pick up my car. The man on the other end of the phone said, "They close at 8 PM." How convenient that I STATED in my RESERVATION that I would pick up my car at 9:30 PM and the company KNEW they would not even be open at that time but I never received any notification. Horrible, horrible.The man on the phone informed me that because I never picked up the car before they closed that my reservation had been automatically cancelled. No one notified me of anything.
7 Sep 2016
Cons: I got this car because it was the cheapest. I reserved it. When I went in, they added almost $30 in fees. I have never had a car rental company do this before. When I told them that this wasn't right and they shouldn't advertise low prices if they are going to charge more, they told me that I didn't have to rent the car. Meanwhile, at the same time this was going on, the owner was arguing with another customer and being condescending when he was inquiring why they were charging him $300 more than quoted when he originally rented the car. I was so disgusted with this company. I will never rent from them again under any circumstances. Rent at your own risk.
7 Sep 2016
Pros: Car was new and good gas mileage.
Cons: Car made strange noises when driving on the highway, like the tires rubbing against the car itself or maybe air coming in thru doors really loud.., I'm not sure. This was communicated to rental location and their only solution was to bring it back. I was informed that location was not available in Naples, FL to switch it.
Rental car agency address was wrong on paperwork, which made waste time and put me in a time constraint. When I called agency to obtain zip code, agent didn't know it. He tried to transfer my call and instead call was disconnected. At this point frustration is at the highest level.
I finally was able to get address from another agent and returned car.
11 Sep 2016
Pros: Brand new car and couldn't beat the price.
Cons: Off airport car rentals in Ft Lauderdale isn't the best. This one dropped us back off at arrivals instead of departures so be sure you're running ahead of schedule and not behind.
14 Sep 2016
Pros: Nice car; customer service good
Cons: The location was far from the Airport - lots of hassle and waiting to get busses to go there
18 Sep 2016
DON'tT RENT HERE!
Cons: They are scammers! My total price went up when I got to the rental place and customer service was horrible. I refused their insurance coverage because I have my own insurance and they insisted for me to show them everything and email them right away. I was having problem accessing my policy on my phone and they were so impatient trying to force me to buy their insurance. Overall, everything was bad with this rental company. They set their price low online to get you and try to scam you with extra deposit and other charges! Go to a more well-known place and pay a higher price for a rental! Don't rent here!
18 Sep 2016
Pros: Poor comminication. Major inconvenience. Website said free unlimited mileage, got to the counter only to find out that there's fine print to consider. Y have two totally different messages on the same site?! Economy does NOT offer free unlimited mileage, ignore the kayak site.
Ended up having to leave and find another company...like I said, major inconvenience
Cons: After all that, my card was charged 30.00 due to the misunderstanding which ended in a cancellation
23 Sep 2016
Pros: Fabulous customer service
24 Sep 2016
Pros: 1 Car was newer
2 Car was clean
Cons: 1 Long wait in lines at the counter.
2 Having to furnish insurance info and having the insurance deductible charged to my credit card with the promise of a credit when car is returned unharmed
3 Tried to included additional charges for "taking care of speaking to the insurance companies if you are in an accident".
4 Did not want to honor my quoted rate
5 Not close to the airport
6 Shady business practices
Cons: Everything seemed too good to be true, because it was. I reserved the car, from Nov 12, at midnight. When I go to budget, the reservation was made for the 13.
14 Nov 2015
Pros: Car was ok
Cons: Agent tricked me that car was cheaper than original booking. He also forced me to take pip insurance.
19 Nov 2015
Cons: Nice people
23 Nov 2015
Pros: Fast service on the line and I got an upgrade because the car I rented was no longer available.
Cons: The price when I went to pick up the car was lower than what I prepaid. They were not able to help me, so I had to call customer service, and wait about 20 minutes on the phone for a supervisor to cancel the existing reservation.
26 Nov 2015
good but not clean
Pros: good service
Cons: it wasn't clean
7 Dec 2015
None smoking car smelled of smoke so badly that ou
Pros: Met by an army of staff when you walk into the garage but that didn't help get a car quickly- the car wasn't wipes down , still dripping with water but not clean at all. Impossibe to get anyone helpful on the phone
Cons: Non smoking car smelled of smoke
Told car would have no more than 8000 miles had 27000
Service light and tire pressure were a problem
Waited so long for the car that wasn't clean
Impossible to get anyone on the phone when tire pressure and service light went on
7 Jan 2016
Good rental... Not a great choice of vehicles
Pros: Quick drop off.. On airport...
Cons: Poor choice of vehicles... 2, a Mazda van or Mitsubishi Lancer... Why say that you feature Hyundai vehicles (which we would be happy with) and have none. Took the Lancer which was ok, good on gas, but a cheap feeling econo-car...meh. Have received much nicer vehicles renting from off airport rental companies, especially for a 4 week rental.
Pros: Everything with car great. Value is terrific.
Cons: Issue is pick-up and drop-off. Requires two shuttles to get to rental location, and the process to rent and return is not as efficient as it should be. If you want to decline insurance make sure you have an up-to-date insurance verification card with you. You will have to get your insurance agent on the phone if you do not. Had to wait on a car like many others once finished doing paperwork, and the time needed to return the car is unpredictable depending on whether that day they have a person checking you in, or you have to wait on the rental agent handling new renters to check you in.
7 Jul 2016
Fort Lauderdale Airport
Pros: We did get a car that fit our needs pretty much perfectly, but we seemed to be lucky since their lot seems pretty sparse. It was the most affordable option, but you get what you pay for.
Cons: Warning, the Ace rental shop at FLL is not actually at the airport. You have to take a 5 minute shuttle ride out to it. We were not told about this and spent a few minutes trying to figure it out before asking one of the airport employees what to do. The car selection on the lot is pretty sparse and unlike a lot of other companies you do not get to pick the car on the lot, they assign you one.
Lastly, DO NOT buy the fastpass option for toll roads at this store unless you absolutely need it. They suggested getting it because we would "most likely need it" and that it was "pretty cheap". We even told them where we were going and they said there would be toll roads, but there weren't and it ended up costing us an extra ~$11/day.
In summary the Fort Lauderdale Ace Car rental shop was the least expensive option for us, but we got what we paid for and will be spending a bit more money to go somewhere else in the future.
18 Oct 2015
Pick up & drop off
Cons: Pick up & drop off can be a little faster , it took me longer when I dropped off the car to when I picked it up
5 Nov 2015
Where is ACE?
Cons: ACE is not located at the Rental Car Center at Fort Lauderdale Airport (FLL), a fact omitted from the confirming email. They are completely off site. You have to call them to find them. I did not learn this until after I went to Rental Car Center, saw no ACE and booked a car with someone else. I don't have time for that kind of nonsense.
8 Nov 2015
Just what they promised
Pros: No Hidden Costs.
Car was very clean!
Cons: They were not located in the airport.
11 Nov 2015
Pros: The worst Rental car company
Cons: No atention the worst rental car ever
14 Nov 2015
Pros: Drip off and pickup were quick and convenient. Would use again, get liability insurance. Florida drivers are the worst
18 Nov 2015
Pros: Brand new car, great price, excellent staff!
Cons: Drop off procedure a bit cumbersome. Had to go inside and wait in line with renters to return the car. Took much longer than expected.
22 Nov 2015
Pros: Pick up from the airport
Cons: They couldn't take you to hotel after car drop off
4 Dec 2015
What a bargain!
Pros: The price was unbeatable. When we mentioned the price to others on our trip, they couldn't believe us.
Cons: It is a tad less convenient to shuttle to the rental car area at the airport, and then again wait for another shuttle to take you to the site where you pick up your car, but the price and service honestly made up for any inconvenience.
Pros: We traveled with a lot of luggage and an extra person, so our rental was tiki small. Or clerk pushed us up to a Dodge Durango that fit skill of us and our luggage for $20. He was easy and awesome!
26 Jul 2016
Pros: Jennifer (manager on site) tried to rectify my problem by offering a discount on the rental.
Cons: The truck was disgustingly filthy. I was told by the agent that the vehicles are not detailed only washed and vacuumed. I had to take it to have the carpet shampooed before allowing my family to travel in it.
22 Aug 2016
Cons: For some reason they forgot to mention that they took out the rear headrests, which was not only extremely uncomfortable for my passengers on a 3-hour drive, but also poses an extreme accident injury/death risk. Pulled up to exit the rental car lot and get our papers, and waiting 10 minutes for someone to show up and take care of us even though there were no other customers around.
They also add an absurd amount of little fees that really add up.
5 Sep 2016
Pros: Ease of booking. Pickup and drop process was extremely fast and smooth. There were No pushy salesmen also
Cons: I have no complaints. Everything went well and all my needs were met.
5 Sep 2016
One of the best
6 Sep 2016
Pros: Easiness, professional and speed of rental
Cons: Finding keys to car, realizing that they were in car
23 Sep 2016
Pros: Easy to get the car at the airport
Cons: I suggest a sign of the company in the drop of place.
1 Oct 2016
Best Customer Service Staff Around
Pros: The staff were very friendly, attentive and helpful. The car was clean and well-maintained. I was upgraded from a tiny car to a Jeep. Quick and easy to get the car and get on my way.
3 Oct 2016
Cons: They gave me 2 cars that did not work and ruined the first few days of my vacation. Customer service was awful. Untimely and disorganized company.
11 Oct 2016
Fast and easy
Pros: Great customer service and check out process was quick.
Cons: Wish I had another option of car in my class.
Cons: The reservation was supposed to be for Airport code FLL. That is what I typed in. When I got there, they had me booked at a downtown location, and with no means of getting there. HUGE HASSLE!! They didn't want to honor the original price nearly quintupling the price, but they finally relented, and allowed me to rent for original agreement price.
4 Feb 2016
Pros: The price was deceiving!!!!!
Cons: But you sent us to a site 12 miles away from the airport & we had asked for airport rental so we had to go through Dollar rentals
12 Feb 2016
I Couldn't get the car
Pros: I went to pick up the car in the office correspondent and it was closed, so we went to other office and was closed as well. At the end at had to rent the car with thrifty company.
Cons: The office to pick up the at was close and I didn't have an advise of the office times.
28 Mar 2016
Pros: Relentless effort to help me in my car rental day. Especially during spring break which is a heavy time of the year.
24 Oct 2016
Pros: The car was fine.
Cons: Pick up took a lot longer than usual for car rental. I wanted to change drop off location and the price was outrageous. I've changed drop off location with other companies for less than 1/4 of the quoted price.
25 Oct 2016
Cons: Used Kayak to rent a car from Hertz.
When I landed at the airport (flight delayed) , I called to confirm and they said they gave my car away & they had no more rentals available. Unprofessional. Inconvenient. And it left me stranded.
16 Nov 2015
Pros: When I got to Hertz I was told that my reservation was at another location, but instead of honoring the rate, I was told that I had to rent an SUV for more than double the price. Reservation was for $119 for 2 days. They tried charging me $309. I went to another rental company within the same rental center & rented a 2015 Dodge Charger for $105.
Cons: Treating me like like I'm a fool...smdh.
26 Sep 2016
Pros: There were 12 counters plus two for Premier members.At the general counter there were only two persons. I was behind 14 persons and luggage, possibly seven rentals, I suppose. Finally, I was directed to the Kiosk. Kevin appeared on screen. Very unfriendly. Tried his best to charge me extra for additional twenty seven a day comp insurance, although I had taken car rental insurance with you (please check my reservation). He went on about empty gas return, its advantages and the $10 a gallon charges. Talked about upgrades within the class I rented, he said he'll give a jeeep accent instead of the RAV4. It took over thirty minutes. He charged my Chase Sapphire but then called the card company. Altogether an additional twenty five minutes. When I signed the docs I saw an additional $174 charge for upgrade. I cancelled it. Kevin was unhappy. I just wanted to go with my RAV4. I go to pick up car, theres a banged up Accent. Seats could not be adjusted. Dirty and smelly car. Lots of dents outside (have a copy of dent marking sheet) I am a unhappy camper. Hertz says they are number one, but not in my books. I've never seen an unadjustable seat in any SUV I've ever driven. Please look into it and possibly make changes in
Cons: Wouldn't honor kayak price, charged me more than advertised
5 Jun 2016
Cons: Unfortunately our GPS was not working and I was originally told to come get a new on. This during major traffic hours...I was able to work it out where instead of 4 hours in traffic I purchased a GPS and had the charge taken off my bill. For my inconvenience I was also able to bring the vehicle back basically empty so the whole thing only cost me about $25 out of pocket. The folks at National definitely reached out to make it right. I would use KAYAK again for sure!