2.0
When I went to the rental counter with my paperwork, I started to ask a question, and I was just cut off. "I just need to see your credit card and Driver's License. I gave her the ID and she just turned away from me. She then handed me a contract to sign. I looked at it and asked why $38 was added to my bill and she said you came early so that's an extra day. I thought if Ii rented it at 9:30 and returned it at 9:30 I was OK. Lesson learned. I asked if I could pick my car and she said No, that is the only car they have.... I was thinking of buying a Rav4 or Tucson and wanted to test one. She said no! Even though we just walked past them in the lot. Very Blunt Cust. Service! I asked a different agent and they said it is the trap when you pre-rent and tell them a time.Reviewed 3 May 2026
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6.0
30 minute wait at pick up with only 4 people on line ahead of me. Otherwise a nice rental experience with a clean car and easy drop offReviewed 7 Apr 2026
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4.0
The staff was extremely rigid and didn’t really try to work with us on the rental. Rental was for bigger car but they stuck us with smallerReviewed 5 Apr 2026
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8.0
Tire air pressure was low on front tireReviewed 1 Apr 2026
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2.0
Nothing goodReviewed 17 Mar 2026
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2.0
I was charged twice nobody explained me why I paid more than double of what I reserved my car with kayak. No one is answering to me can you please contact me and explain why I was over payingReviewed 28 Nov 2025
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10.0
Easy pick up, even easier and faster drop off. I got an excellent car instead of the car that I ordered because it wasn't evaliable . Good experience on the over all.Reviewed 22 Oct 2025
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2.0
It was awful because I had broke my ID. The front desk would not let me use my Military ID, which was fine but when I went to ask if I could change the name to my wife’s name because we had the same last name and she is here. They told me that there was nothing that they could do that. I would have to rebook the ticket either with directly with Avis, but there was nothing that they could do. And I missed out on spending time with my family for a whole 2 days and had to cut my vacation short. I didn’t get the rental due to this mishaps .Reviewed 28 Jul 2025
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6.0
Went for lady number one at checkin. Rude and wanted me to pay alot more then the online price. Went for lady number two instead, really nice and helpful, but still had to pay 271 instead of the 229 Stated in my booking.Reviewed 9 Feb 2025
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2.0
Kayak and Expedia: talk with Avis and find a way to not take reservations when there are no cars available. I learned this when I arrived at the counter, which caused a great deal of inconvenience. I wasted a lot of time, and time is the only thing I can't recover. If you don't solve this, you'll lose me as a customer, and probably many other people.Reviewed 15 Jul 2024
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2.0
My experience with Avis Rental Cars at Fort Lauderdale Airport was disappointing. Despite making a reservation, I waited nearly an hour in line for check-in, which seemed excessive given the low number of customers. The staff aggressively pushed extra insurance coverage and were unpleasant when I declined. To make matters worse, the car I was initially given was parked in an aisle where returned vehicles were lined up, making it impossible to pull out. Despite requesting assistance from the staff and searching for the manager, it took an additional 30 minutes to locate and change my reservation to another car. Throughout all of this, the staff showed little concern and were unapologetic. It's frustrating that even with a reservation, it took nearly 1 hour and 30 minutes to leave the airport with my rental. This experience falls far short of expectations, and I won't be choosing Avis for future rentals.Reviewed 26 Mar 2024
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