Find reviews that mention:
9.2
Pros:Pick up and drop off locations were different. Both staffs were excellent - friendly and offering to help with bags and even a ride home at the drop off location.Cons:Car specific instructions would help, especially when there is something unique (I was unfamiliar with the radio in the car. There was no tuning dial so I couldn't change channel easily. Other useful car specific tips: how to turn on headlights and wipers, how to open gas latch )Reviewed 3 Aug 2019
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2.0
Pros:I reserved a mini van online after our flight was canceled and we decided to drive from FL to PA. When we arrived, they didn’t have anything that could fit 6 of us. Why did I get a confirmation from Enterprise if there was no car, leaving us stranded. ;(Cons:Everything.Reviewed 2 Jul 2019
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9.6
Pros:I love how fast the check in process is, no more waiting in long line, a personalized experience for each customer. Great improvement since the last time I rent with enterprise.Reviewed 11 Mar 2019
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8.0
Good experiencePros:The pick-up process was quick and easy and the rep made sure that we were informed about everything before we left the garage. The car was clean with no odors and exactly what I asked for. I was able to drop off at another location and they took care of the rest.Cons:Being so close to the airport and port, I was disappointed that they did not offer any kind of shuttle service.Reviewed 10 Jul 2017
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10.0
DeedaPros:It's was easy, quick n efficientCons:When I dropped off the car I was unable to get a receiptReviewed 4 Jul 2017
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9.2
Pros:Very fast and professional.Reviewed 23 May 2017
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8.0
Cons:Didn't have the type of car we reserved. Had to get a minivan instead of an SUV. Everything else was fine. No real problems.Reviewed 25 Apr 2017
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10.0
Cons:I had indicated MCO the Orlando Airport as the destination. The agreement had an Orlando address so I thought that it was the airport. The website reservation did not clearly, if at all indicate that I was to return the car to a hotel destination.Reviewed 24 Apr 2017
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10.0
Great service!Pros:Nice agents and quick pick up.Cons:Car seats were heavily stained. But it was a mini van…Reviewed 21 Apr 2017
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8.8
High TaxesPros:Upwards of 30%. I have rented off the airport and the taxes were 7%. For Enterprise this amounts to a $13 cab ride twice. So if you are not using very many days it may not be worth going off site.Cons:High taxes.Reviewed 20 Apr 2017
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2.0
Cancelled, but they still charged meCons:Greetings. I cancelled this reservation more than 24 hours in advance and received a cancellation confirmation, yet they still charged me $30 for not showing up to claim the car. I have since called, spoken with someone, forwarded the cancellation notice, and called several more times, but they have yet to refund my $30. They will, because I'm going to continue to pursue this. And I'm never going to use Enterprise again.Reviewed 4 Apr 2017
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7.2
Fun Rental!Pros:Upgraded w/o additional cost!Cons:Car wasn't as clean as I expected. Additionally, a piece of trim was broken and I called to let them know that it was pre-existing prior to my rental. No one ever returned my call.Reviewed 2 Apr 2017
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