Pick-up location | Honolulu |
---|---|
Car types | Compact, Convertible, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, People carrier, Premium, Standard, Standard SUV |
Hire locations | 59 |
Airport locations | 20 |
Popular agencies | Sixt, Yesaway, Thrifty, Avis |
Compact | £90/day |
Intermediate | £89/day |
Standard | £91/day |
Full-size | £95/day |
People carrier | £104/day |
Full-size SUV | £121/day |
Premium | £108/day |
Luxury | £107/day |
Convertible | £103/day |
Intermediate SUV | £98/day |
Standard SUV | £106/day |
10.0
Excellent
102 reviewsCleanliness
10.0
Comfort
8.0
Pick-up/Drop-off
10.0
Value for money
10.0
One location in Honolulu
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Reviews
10.0 Excellent
Mar 2021
Pros:
I loved the unlimited mileage, the customer service was phenomenal they came and picked me up from the airport at 7:10pm even though they close at 7pm. The whole process was quick and easy!3.2 Mediocre
Jun 2019
Pros:
Process was super easy!Cons:
the employees were VERY rude8.4 Excellent
Feb 2018
Pros:
Car was reasonably clean and in good condition. Some upholstery stains. Only when asked the shuttle driver explained "tips" in an understandable manner without putting pressure or guilt on us. Insurance was available in 3 price ranges. I bought it this time. Representative explained insurance coverage on an island costs more than on the mainland. Even with coverage from my car insurance company there could be uncovered costs. Check with your insurance provider and try to get it in writing. They took reasonable photos off the car sides and hood. The photos covered us, but just barely. I would rent again!...just a little more wisely! Happy Travels!Cons:
Car had smoke smell that cleared out the end of the week. Shuttle drivers hope for larger tips because they are only paid a base like restaurant staff. A little bit of pressure to buy insurance. I decided to buy this time. Almost had an accident twice while there, but got lucky. Accused of damaging the car. Damage was not clear in the photos when we picked up the car. We were assured that the photos got everything. DON'T TAKE ANYONE'S WORD FOR THE QUALITY OF THEIR PHOTOS. INSPECT THE CAR HIGH AND LOW YOURSELF!! We were lucky this time, but from now on I will inspect the car myself and ask for extra photos. I may even take some myself before I leave the lot.6.0 Good
Jan 2018
Pros:
Almost made me go with a smart mini car even though I had prepaid for an economy size. Finally relented and let me take a Honda Fit.Cons:
The shuttle from the airport to the rental place only comes every 30-45 min. Had to call the company and ask where the shuttle was.3.2 Mediocre
Jan 2018
Pros:
That it was cheap.Cons:
Representatives took forever to assist me even though there was only one other customer there. They’re online system was glitching when I placed my reservations so I got 4 reservations for the same dates so I had to cancel 3. They charged me $108 cancellation fees for the 3 reservations I had to cancel. When I ask the representative when I returned the rental, she didn’t know why and later called me to let me to call customer service, who couldn’t do anything but told me to email the customer service email. Worst customer service ever.2.0 Mediocre
Dec 2017
Pros:
Nothing to likeCons:
We paid the price for a four door car which was supposed to be Hyundai elentra equivalent. It turned out to be a Smart two door. The waiting time for the pick up was more than an hour?? We really hope the company operators themselves try using Economy Rent A Car and experience how terrible it is as so many reviewers have mentioned.8.4
Excellent
411 reviewsCleanliness
8.4
Comfort
8.4
Pick-up/Drop-off
8.5
Value for money
7.5
2 locations in Honolulu
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10.0 Excellent
May 2021
Pros:
The service was great!Cons:
The price of rental cars since Covid is terrible-not sure if the companies are trying to make up for the money lost or additional cleaning has to be done but the cost is ridiculous.2.0 Mediocre
May 2021
Cons:
They were closed when we flew in-never got the car!2.0 Mediocre
Apr 2021
Pros:
The car was beat up, trashed, not cleaned, not covid friendly.Cons:
A car that was cleaned and had working doors.8.0 Excellent
Mar 2021
Pros:
YepCons:
Long lines at check in, waited till next day to get car10.0 Excellent
Mar 2021
Pros:
Staff was great at both pickup and drop off!4.0 Okay
Mar 2021
Pros:
The drop off was very easy.Cons:
The car was very dirty at pick up. As if the vehicle is was not cleaned after the last guest. Very disappointing when paying for a vehicle of that type.7.6
Good
216 reviewsCleanliness
8.2
Comfort
8.2
Pick-up/Drop-off
7.1
Value for money
7.5
13 locations in Honolulu
Locations in Honolulu
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10.0 Excellent
May 2021
Cons:
With all the Covid related crap going on our experience with Enterprise was smooth and efficient.10.0 Excellent
May 2021
Pros:
EverythingCons:
N/A8.0 Excellent
May 2021
Pros:
Ya they were very friendly.Cons:
To have a shuttle from airport.Maybe need more help so can go faster instead of waiting so long. Even drop off took long before we could leave.10.0 Excellent
May 2021
Pros:
I was extremely impressed with the customer service of Megan Long at the Ahua office. She resolved my rental problem by going above and beyond in getting me into a rental car.10.0 Excellent
Apr 2021
Cons:
Great staff. Got upgraded from a sub-compact to a convertible on my wife’s 50th (without mentioning it). Note: this probably won’t happen to you. That aside, they got us in and out in no time, took COVID protocols seriously. I could not have asked for a better experience.6.0 Good
Apr 2021
Cons:
Enterprise tried - twice - to charge us for a second driver after assuring us - three times - that there would no charge if the second driver is the renter's spouse and both drivers are on the same insurance policy. Before traveling, we called the rental office to ask if there would be a second-driver charge. We were assured by Megan there would not be. When we picked up the car, Megan assisted us, and assured us once again that there would be no second-driver charge. However, the rental agreement (which we did not review adequately in real time) showed a $435 second-driver charge. We called the rental office to find out what went wrong. Megan was not in, but Jill (the rental-office manager) apologized and assured us that the charge was being removed from our rental agreement. When we returned the car, the final rental agreement/credit card charge once again included the second-driver charge. We complained, and received an adjustment on the spot. But Enterprise's behavior was incompetent at best and blatantly dishonest at worst.Sixt
7.6
Good
138 reviewsCleanliness
8.2
Comfort
8.2
Pick-up/Drop-off
7.6
Value for money
7.2
2 locations in Honolulu
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8.0 Excellent
May 2021
Pros:
They were very friendly and efficient.Cons:
It was the same class of car I requested, I was unsure of trunk size. I had to go up and find it myself. Both were not a problem just unexpected8.0 Excellent
May 2021
Pros:
Suzanne was great helping us wrap up the rentalCons:
They tried upgrading us and charging an extra $100 per day by saying our car wasn’t ready. We decided to wait for the car and they said they would call us when it was ready so we sat outside for an hour then went in and checked and they said “oh yea we can get your car ready now”10.0 Excellent
May 2021
Pros:
The staff was super friendly both on picking up and returning the car. The car was clean!Cons:
we really appreciate the whole experience8.0 Excellent
May 2021
Pros:
No wait/ line to get to talk to a representative and get our car.Cons:
Because of a Covid issue our flight was delayed 24 hours. Sixth gave our original car away and we had to get a minivan instead which was not what we paid for. They also would not refund us for the day which we did not have the car so we still had ended up having to pay the total price.10.0 Excellent
May 2021
Pros:
Staff at check out counter (Memory) and checking in (Suzanne) were helpful, friendly, and efficient. I hadn't rented from Sixt before but they had the best rate for the time/location and the experience was similar to other companies we have rented from.6.0 Good
May 2021
Pros:
Drop off was confusing at the Honolulu airport. I’m glad I dropped off my wife and the 6 suitcases we had at the terminal. There was no shuttle or check in attendant at the drop off. I had a difficult time finding the pick up area where I rented the vehicle.Cons:
A shuttle bus and a employee at the drop off area!6.6
Good
113 reviewsCleanliness
7.7
Comfort
7.0
Pick-up/Drop-off
6.8
Value for money
6.5
3 locations in Honolulu
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2.0 Mediocre
May 2022
8.0 Excellent
May 2022
2.0 Mediocre
May 2022
2.0 Mediocre
Apr 2021
Cons:
Budget have us a car with bad brakes. We paid extra for a nicer car but instead had a scary car that sounded like a rust bucket every time I tapped the brakes. Will never let this happen to me in again.6.0 Good
Apr 2021
Cons:
The check in process. The agent seemed flustered and not really sure how to process some things.10.0 Excellent
Feb 2020
Cons:
Easy pick up/drop off. Cheaper at the airport than in the city.6.1
Good
453 reviewsCleanliness
7.1
Comfort
6.9
Pick-up/Drop-off
5.5
Value for money
6.9
7 locations in Honolulu
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2.0 Mediocre
Dec 2021
2.0 Mediocre
Dec 2021
6.0 Good
Dec 2021
2.0 Mediocre
Dec 2021
2.0 Mediocre
Dec 2021
10.0 Excellent
Dec 2021
5.8
Okay
255 reviewsCleanliness
6.8
Comfort
6.8
Pick-up/Drop-off
5.4
Value for money
6.1
2 locations in Honolulu
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2.0 Mediocre
May 2021
Pros:
Car was goodCons:
Had to take a cab from the airport after waiting 45 minutes for thrifty shuttle. Awful6.0 Good
May 2021
Cons:
Only 2.5 employees writing up contracts, it took about 50 minutes to get the car4.0 Okay
May 2021
Pros:
Staff was good. Drop off was easy.Cons:
Pickup was atrociously long. Car was dirty inside and out. Still dont have a receipt and have been charged an additional $174??10.0 Excellent
May 2021
Pros:
My flight got in late at night. I usually use Enterprise but the airport branch was closed so I took a risk and booked Thrifty. I'm glad it panned out. The staff member was efficient and kind. I feel like given the rental car shortage in Hawaii the price was reasonable. Pick up and drop off was a breeze.Cons:
When we came to drop off the car, since the lot is both Dollar and Thrifty I wasn't 100% sure where I was supposed to park because all of the signs say Dollar. An un-uniformed man motioned for me to park in a spot then wandered off. Once we unloaded the car he popped back up, collected our rental contract and keys and sent us to the shuttle line. Overall 4.9 out of 5.4.0 Okay
May 2021
Cons:
The wait for pick up was AWFUL. An hour to get the car. No sense of urgency from staff and they were not apologetic for the long wait. The long wait was not unique to the day I picked up because when I returned the following day to drop off the car the lines were just as long.8.0 Excellent
Mar 2021
Cons:
No was good5.7
Okay
359 reviewsCleanliness
7.0
Comfort
6.9
Pick-up/Drop-off
5.5
Value for money
6.4
6 locations in Honolulu
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5.9 Okay
Jul 2021
5.9 Okay
Jun 2021
1.9 Horrible
Jun 2021
10.0 Excellent
May 2021
Pros:
Drop off super easy! And great serviceCons:
Have a number to reach for the particular dollar rental in order to get direct information not just from a hotline10.0 Excellent
May 2021
Cons:
Great vehicle at a great price in this time of vehicle shortages.10.0 Excellent
May 2021
Pros:
Lady at the checkin and the end. Staff and the car spectacular. Second time in a row with SIXT. I would not use anyone elseOne location in Honolulu
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6.0 Good
Mar 2020
Pros:
The car was nice. It performed well. A customer service person, after some work on the phone, help me fix two of the issues.Cons:
The car was not completely clean, inside and out. But, the worst part, was that they rewarded me for spending more money - extending my rental - by almost doubling my daily rate. Also, they would not offer a weekly rate, even though I had the car for 8 days, because I initially started renting for only 4 days.8.8 Excellent
Feb 2020
Pros:
Helpful, recommended upgrades which we chose to do.Cons:
Pick-up wait was over 40 minutes, which happens but other company’s lines shifted faster or had less people. But grateful for the service, thank you!4.4 Okay
Jan 2020
Pros:
Easy drop offCons:
Really aggressive upsell attempts at pickup for better model, insurance, gas. Car was a worn out Kia Optima which felt like a big step down from the Camry pictured when I booked the car. I got the strong impression the agent gave us the worst car he had because we booked through Kayak and refused all the upsells9.2 Excellent
Dec 2019
Pros:
Staff helpful in explaining billing, fuel cost options, insurance concerns2.0 Mediocre
Nov 2019
Pros:
Nothing10.0 Excellent
Nov 2019
Pros:
very easyCons:
Not much10.0
Excellent
47 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
8.4
3 locations in Honolulu
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10.0 Excellent
Apr 2021
Pros:
Excellent staff. Nice choice of cars.7.2 Good
Feb 2020
Pros:
Drop off was greatCons:
Line in terminal was interminable. Really bad service at pickup.9.6 Excellent
Jan 2020
Pros:
Pickup and drop off was easy and people friendly. Pick up area was tricky to find.Cons:
I reserved an intermediate sedan and they tried to give me a compact car. Should stick to size reserved. But was quick to correct it so we had no issues.7.6 Good
Jan 2020
Cons:
So many add-on fees really drove up the total cost.10.0 Excellent
Dec 2019
Pros:
Staff was very friendly, both at pick up and drop off. Very efficient, little wait to pick up. Car was in good shape and easy to pick up and drive out.Cons:
Interior of car could have been a bit cleaner (one or two spots needed a wipe with a damp napkin) but nothing egregious.10.0 Excellent
Jul 2019
Pros:
Staff at both the desk and up in the rental garage were awesome. We received an amazing upgrade which enhanced our day's driving experience!Cons:
The car's service light went on for Oil Chage almost immediately after we left with the car and by the time we returned in the afternoon the Add Engine Oil light was on, so while it didn't really impact our drive, I was a little worried by the time we got back.7.4
Good
66 reviewsCleanliness
8.0
Comfort
7.8
Pick-up/Drop-off
7.4
Value for money
7.2
4 locations in Honolulu
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10.0 Excellent
Apr 2021
Cons:
Everything was great4.0 Okay
Jan 2020
Pros:
Size of vehicleCons:
We rented a Chrysler Pacifica for Two weeks in Hawaii. The air conditioner worked intermittently which was very inconvenient when traveling with a family of six.2.0 Mediocre
Dec 2020
Cons:
No Avis location at that address!!!2.4 Mediocre
Jun 2020
Cons:
Clean smoke free car more than one agent checking customers8.0 Excellent
Nov 2019
Pros:
Friendly, quick pick-up/drop offCons:
First car smelled bad and I had to switch. I also was upgraded to car but that car (jeep wrangler) had no charger for cell phone or bluetooth. So it was a nicer car but with less amenities.6.4 Good
Sep 2019
Pros:
The drop off was easy and quick. The car was clean for the most part. Drove fine.Cons:
When we arrived to pick up the car we waited in line for the desk for an hour. Then we went upstairs and proceeded to wait another one hour 45 minutes. So altogether we waited 2 hours 45 minutes. And the waiting area was 90 degrees because it was outside.3.9
Mediocre
58 reviewsCleanliness
3.5
Comfort
4.3
Pick-up/Drop-off
3.5
Value for money
2.7
One location in Honolulu
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6.4 Good
Mar 2020
Pros:
The staffCons:
I had a vehicle with an expired tag and got pulled over multiple times, Was not able to use the car as much because I was afraid to get pulled over. I was not able to get ahold of the facility to exchange the vehicle2.4 Mediocre
Nov 2019
Pros:
Price was good.Cons:
I had rented a minivan 2 weeks before my vacation. When I arrived to pick up my rental vehicle they did not have the minivan I rented. Instead they tried to give me a small suv that did not have enough room for my family. They did compromise and rented me a 16 passenger van. For the same price. The thing was a beast. It was very uncomfortable but I didn’t want to deal with getting another vehicle and just sucked it up. Also the office seemed very unorganized and not costumer friendly. I will not be renting from this company again.10.0 Excellent
Oct 2019
Pros:
The vehicle that we rented was exactly what we needed for our task at hand. Clean, roomy and a lot of cargo area for baggage!Cons:
Hmmm...nothing really. Every aspect of the rental went well, just make sure to read the contract thoroughly before signing!10.0 Excellent
Sep 2019
Pros:
The staff was very friendly, we called as soon as we got our bags and the shuttle picked us up quickly. Drop off was simple as well. Very happy with vehicle we received as well!!6.0 Good
Sep 2019
Pros:
Staff had excellent behavior and attitudeCons:
Blinker was broken from day 1. Got pulled over from HPD twice out of the 10 days I had the van. There was also a lot of cockroaches crawling over the floors and chairs. We bought food from a Okazuya spending $150 for 8 people. By the time we arrived at the beach to eat our food, we had to throw it a5.6 Okay
Aug 2019
Cons:
Shuttle hours to terminal weren’t convenient. Got accused of parking the car into a curb when I dropped the car off when they sent me the invoice. Prices are cheap but you pay for what you get.Yesaway
6.0
Good
2 reviewsCleanliness
5.0
Comfort
5.0
Pick-up/Drop-off
6.0
Value for money
6.0
One location in Honolulu
from £87/dayLocations in Honolulu
2929 Koapaka st. Honolulu
+1 808 437 9924
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2.0 Mediocre
Mar 2022
10.0 Excellent
Feb 2022
2.0 Mediocre
Mar 2022
10.0 Excellent
Feb 2022
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
6 locations in Honolulu
Locations in Honolulu
Filters
No reviews available
A1 Rent A Car Hawaii
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Honolulu
Locations in Honolulu
4299 Lawehana st.
+1 808 833 7575
Filters
No reviews available
Advance Car And Truck Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Honolulu
from £29/dayLocations in Honolulu
300 Rodgers Blvd
+1 808 833 8361
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No reviews available
Eagle Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Honolulu
Locations in Honolulu
Filters
No reviews available
Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Honolulu
Locations in Honolulu
Filters
No reviews available
Elita Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Honolulu
Locations in Honolulu
Honolulu Airport International HNL
+1 808 833 8361
Filters
No reviews available
keddy by Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Honolulu
Locations in Honolulu
300 Rodgers Blvd, Honolulu
+1 808 833 8361
Filters
No reviews available
Some Honolulu car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the hire price but not all of them. We recommend always be aware of your coverage when hiring a car in Honolulu.
Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Honolulu car rental.