Reviews for Thrifty in Honolulu
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5 Feb 2018
Pros: no issues luckily but I was impressed with the car (GMC Yukon) and the service was good
Cons: I was asked if I wanted to prepay for fuel.. big mistake because I was charged $106 and I doubt there was that much fuel in the vehicle
13 Dec 2017
Above any beyond
Pros: Fantastic customer service! After dropping off car, shuttle to airport, gone through security only to realize house keys still attached to rental keys. Not enough time to go back to the rental office before flight. Great team at Thrifty found our keys and shuttle driver brought them to the airport.
Cons: The cars suspension was squeaky which was rather embarrassing as it garnered unwanted attention.
27 Nov 2017
Pros: Quick and painless. Shuttle was great, driver was informative. Rental process, checking the car for damage, and returning was a breeze. Car was a fantastic Ford Mustang comfortable. Great price and worked perfectly.
25 Nov 2017
Pros: I booked my thrifty car rental in Honolulu through kayak online it was very quick and easy. My flight was delayed and I was worried as I was fifteen minutes late to pick up my car from the rental service but the staff were very accommodating and there was no issues. On pick up I had the most helpful staff member named Ed give me multiple suggestions of places to visit in Oahu. He was so friendly and helpful he was a joy to chat to. The car was very good and was great for gas. Only need to fill up the tank 1.5 times during two week rental and I was driving all over the island. Upon return the staff were very quick taking only a few minutes to check the car before telling me everything was in order and I was free to take their free shuttle bus to the airport. All in all an excellent experience.
Cons: There was very little I didn't like about the service. The only thing which I feel could be done differently is at pick up I was offered a fuel insurance. Where if I paid $44 I could bring the car back with any level of gas. At the time I thought this was a good deal however when filling the car up from empty I found it only cost $28 for a full tank of gas. Apart from that there was nothing else I would change about the service.