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Pros: On-time performance, upgrades, staff

Cons: it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto

Pros: There was enough leg room and boarding was done reasonably quickly.

Cons: The flight was delayed by 15 minutes without explanation.

Pros: The crew was friendly and gave clear instructions, they worked as a team.

Cons: I would appreciate clearer information about bagge costs

Cons: Cancelled flight due to cracked windshield. No back up options for aircraft or crew so I was sent on a completely different airline and route. Go Delta!

Pros: Short, sweet, uneventful

Cons: 1 hour delay due to maintenance but the ground crew and pilot kept us informed.

Pros: Not much. Cheese plate was ok.

Cons: Felt like a sardine. Knees were up against the seat I front fighting for elbow space with person in the middle. Worse seating than Ryanair in Europe.

Pros: The airline is top notch and treated you great like it should be.

Cons: The sears where a little tight but not bad and the movie options were ok not great.

Cons: Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro

Cons: Food and entertainment cud be better

Pros: Staff was very friendly and loved the food.

Cons: For economy class, nothing.

Pros: quick and easy flight

Cons: no entertainment screens at all!

Cons: I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly.

Pros: See previous comments

Cons: See previous comments

Cons: Better space. Better service. Terrible directions

Pros: The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight.

Cons: Would have loved more current US tv shows to choose from.

Pros: Everything. They are the best

Pros: The crew were superb and the bathrooms were regularly cleant

Pros: Crew was amazing and attentive as always.

Cons: An upgrade for more comfortable and ergonomic seats would make a lot of difference....

Pros: They were very nice! Always a smile, even after 10 hours with us!

Cons: Final snack was a ricotta pepper sandwich - which was kind of a weird choice. Kitkat was of course delicious. Beef stew for lunch was fine. but my meal come out with frost on it, so the salad was freezer burned and my dressing was unable to pour being frozen! no veggies for me! :)

Pros: Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants.

Cons: Honestly can’t think of anything!!

Pros: The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate.

Cons: The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???

Cons: Excellent! Got us home on time and with great service! Thank you

Pros: Seat was comfortable, food was surprisingly good.

Cons: Nothing

Pros: Departed and arrived on time

Cons: Stop the sardine can treatment of passangers

Pros: Comfortable

Cons: I didn't like putting two family on different seats far from each other

Cons: Boarding was crazy. Could not everyone in the gate area.

Pros: Impressive service... amazing crew, very friendly and professional

Pros: Loved the smooth ride.

Cons: Bathroom was pretty nasty

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Cons: Excellent! Got us home on time and with great service! Thank you

Pros: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..

Cons: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.

Cons: All god nice flight crew helpful. A well organized flight just what you would expect from a German airline

Cons: The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.

Pros: Nothing.

Cons: I'm still at Heathrow 12 hours later. I never made it to Oslo.

Cons: Very cramped business set with no place for storage. Comfort is good though

Cons: Ability to check in earlier.

Pros: The Capain kept us well nformed

Cons: 4 hours trip, international, and only food to purchase.

Cons: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Pros: Crew good and seat OK but not exceptional for business class

Cons: Food was average - main course could have been better. Range of movies ok but not great

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Pros: Food

Cons: There was loud, annoying static over the intercom off and on.

Cons: Beef main course overcooked and dry.

Cons: Flight was delayed 40 minutes and arrived 2 hours later.

Cons: Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane.

Cons: The entertainment did not work good the entire flight

Pros: Crew was brilliant

Cons: The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!

Cons: Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights.

Pros: The crew on this flight were excellent. Friendly and professional. Attentive and patient.

Cons: The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food.

Pros: inflight staff are good but on the ground staff at airport need a great deal of improvement

Cons: Delayed arrival at Bangalore by more than 1 hour.

Cons: The food was overcooked for dinner and breakfast was a veggie wrap which was soggy and strange. Bring food with you!

Pros: Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!

Cons: Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them.

Pros: It was great.

Pros: My trip had two legs, Austin to Heathrow and Heathrow to Riyadh. The crew from Heathrow to Riyadh were great. I wish I could say the same about the crew from Austin to Heathrow.

Cons: Overall, the flight was fine. My comments are relative to BA 1st class. At best, I would rate it in the middle of the business class flights I've flown on other airlines. There is nothing about the experience that is actually 1st class from a separate lounge, to boarding, to in flight meals. The seats on my planes were worse than Turkish Airlines Business class (among many others). Storage around the seat is also FAR worse than other airlines products,even in business class. I had taken the same flights in November and 95-98% of the entertainment options were the same. There were, maybe, 2 new movies and 2-3 new documentaries/TV shows. The in seat charger only worked on one leg. Several meal options were "sold out." Mediocre at best.

Cons: Better seats.

Cons: Food service was pay only on a 3.5 hour flight. This meant there was a good cart blocking the aisle THE ENTIRE FLIGHT! Nobody could get by to use the bathroom or to walk around. There was almost always two people in each direction blocked by the cart. From what I could observe, the cart wasn’t even stocked with the items people were ordering, as a flight attendant was CONSTANTLY running back and forth to the galley to get items that weren’t on the cart! The setup of this food service was HORRIFIC even for me who didn’t order anything. They never even were able to take orders from everyone- never even asked if I wanted anything. I don’t think I will fly British Airways again.