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Arrogance of crew, I guess it's what's expected and the norm nowadays

I have flown LHR - DUB a couple of times in the last month with BA and a couple more times in the last year from LHR-DUB and not once has the flight left LHR on time and landed in DUB on time. I find this very frustrating, they appear to always be delayed by 1hr + which make it very challenging to make onward travel plans and has resulted in overnight stays at my own expense.

the crew was nice, they gave us water

1 hr delay with little or no information given ! we sat on the plane for ages every single leg of my 6 united flights were delayed

Professionalism of crew members. They did their job.

Freezing cabin and miniscule overhead bins. Misleading "first class" moniker. This is worse than most premium economy seats on other airlines! Crammed seats and dismal amenities.

Better than United !

Good movie selection - app works well. Attentive, friendly cabin crew. Seats were pretty comfortable too.

The food selection is poor though the pre-ordered hot meals were fine.

Everything in Premium economy, the food, comfort and the whole experience

Nothing, except missing breakfast because for the first time ever, I was fast asleep on an aeroplane!!!

Staff of KLM were friendly.

Despite checking in online and selecting a window seat, I ended up in the middle seat of the middle row with two large neighbours and I had half of each in my seat.

Seating was comfortable with good leg room for my husband who is tall.We had a needy passenger beside me and the stewardess did her utmost to accommodate and make us comfortable for which we were grateful.

Breakfast was poor (a piece of cake ),and not enough tea/coffee offered during the flight.

Nice plane, lovely crew. A minor detail, but very pleasant: the ever-changing "mood lighting" in the cabin, the overall color changing every ten minutes or so. Surprising how much less boring such a small detail can make a space when you have to sit there for seven hours at a time. :)

Great cabin comfort and entertainment. Very nice place to be.

Cabin crew less warm and professionally nice than Virgin. One point that needs addressing is that when the cabin crew or, even more so, the pilot came on the PA, the sound level was so much louder than that of the entertainment system. You had people jumping out of their seats and it was very uncomfortable.

The food has improved.

Flight turned back after an hour. Held in HK for 24 hours. Dreamliner no big sea change in air transport. Economy still uncomfortable and cramped. Crew give the impression of being bossy and aloof, I saw them making faces behind someone's back. Emirates crew are so much more helpful and pleasant.

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

Lufthansa are brilliant to fly with, you get free food and drink on every flight and one of my flights was only 40 minutes! Really friendly staff too!

Be careful of change over times. If you have less than an hour to get your connecting flight in Frankfurt be careful, Frankfurt airport is massive and and the process is slow. My stop over was 1 hour and I had to run through the airport to catch my connecting flight and was the last person on the plane.

I liked it all.

No Gluten Free snack!

Punctual

No plug for phone charging.

The Zurich Business Class Lounge was overcrowded and dirty. Poort food options and shockingly rude staff!

The cabin service was great ! Great meals in economy, nice package of socks, earplugs etc, friendly staff !

To my surprise the airport procedure was bad in SFO as well. Not that bad as in Istanbul, but still they've managed to create a 20 mins delay and create a discrepancy between what was announced and what was on the screens during boarding.

I missed my flight and no-one was competent enough to help me. The reason I missed my flight was too short connection time but also ignorant staff who did hear my requests to use fast track. I will never fly Turkish Airlines again.

한식 기내식이 좋음

낡은 기체, 엔터테이먼트 종류가 다양하지 않음

Great crew and comfortable flight

Delayed for several hours after boarding because of a technical difficulty with the airplane. This delay caused me to miss an important dinner meeting in Thailand and cost me extra money to arrange transportation from the BKK to my hotel.

Efficient, early, friendly.

Lack of lounge at Funchal is a downside

Good seat

Was made to pay for baggage although my hand luggage is within the requirements set by BA. It was fine in the gauge in Gatwick the week before. This is very disappointing.

Foot space obstructed by poorly placed seat fixtures. Entertainments not available until after takeoff. Other airlines have made available for the entirety of the flight. Safety instructions not great, to be honest i do prefer the american airlines overblow saftey films. Control for entertainment placement meant when trying to sleep youd end up turning them on again. Touch screen would have been better. No internet as far as i could tell.

Pleasant crew, quick boarding.

Late departure, late arrival due to a plane at our gate. Very poor quality media systems, cramped, inconsiderate passenger next to me taking up more room than necessary. Cramped.

We were issued boarding passes with unassigned seats for myself and my husband even though we checked in 23 hrs before flight. Instead got GTE ~ we were told by agent at baggage drop that the flight was oversold and this means we're on standby so we have to go wait by the gate because he didn't know if we would get on the plane. So we stood for 2 hrs at the front of a line with 38 other standby passengers only to be told 10 mins before boarding, when someone FINALLY showed up, that we should go sit down, they're going to call by last names and to not worry because everyone has a seat!!! Utter shambles! Couldn't someone come out and tell us this earlier??!! Rude, uncourteous, unapologetic staff. Common courtesy would see people standing in line and deal with them first! One passenger was told she should have booked earlier although she bought at the same time as us - 3 months ago! Another couple 1 week ago and another since June. So the reason given that the tickets were bought late is untrue! We asked an agent why Air Canada would oversell tickets and was told it was business! Told him this was very dishonest of Air Canada, only to get back a very rude and frankly surprising answer- "I'm sure you do dishonest things at your work too!!" Not one Air Canada employee in this whole process took the time out to treat us like paying customers, or bothered to realise we have lives to get back to. My husband works for Parliament and had to be at work the next morning and this undue stress thinking that he wouldn't get to work caused him to experience a migraine of which he is a sufferer. I have flown countless times on various air lines and have never been treated like this before. After this experience I'm seriously considering this to be the last time I ever fly with Air Canada and will definitely be sharing my experience with colleagues, friends and family. Dr Michelle Sahai Lecturer at the University of Roehampton

Crew attitude was inconsistent which contributed to some cognitive dissonance. I ordered cup noodles which was not hot n still not fully cooked (you might say al dente haha) based on a lady crew's attitude, I thot I would jus add more hot water n make do. However, the other gentlemen crew was so enthusiastic n eager to please, he actually replaced e entire noodle. Overall good effort with room for improvement.

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The seat in this plane is the narrowest and most uncomfortable I have ever encountered in business.

We arrived in one piece.

I fly a lot and I understand turbulence. This was a very bumpy flight - the worst I have experienced. A reassuring word from the cockpit would have helped the more nervous among the passengers, particularly as the pilot ascended and descended and the FA was catapulted down the aisle. But not a word. Apart from that, it was a short flight, pretzels only and that's OK. No entertainment other than what you bring. The complete lack of knee room in Y was a discomfort.

Even for a 50 minute flight, drinks and sandwich was provided

Not time departure and cabin crew were effective and efficient.

Nothing really

First class cabin, not as good as some middle eastern airles but, nevertheless good.

4 hour delay on takeoff

Gate staff controlled the gate area with regard q'ing an priority boarding. Cabin crew were friendly and professional. Flight departed on time and arrived early Breakfast was server 75 minutes prior to landing, allowing for a longer sleep.

Old cabin , old IFE , old seats Arrived early , even with the usual Heathrow stack, held up parking at gate due to departing aircraft in the T5 Cul de sac

standard short hop flight

Check in was ridiculous. I went through al the on line procedures and was even able to print out my luggage tag at the kiosk... but then had to wait in line for 45 minutes just to drop my luggage! I came more than 2 hours before as instructed, but the agent at the "baggage drop off" (really the all-round agent for both checking in and baggage drop off) did not show up until less than 90 minutes before the flight, and then there was only one to handle what had become a very long line.

The entertainment system was great - good selection, and I really appreciated the ability to make a list of what I wanted to watch

At JFK the lounge and service was the best I have encountered.

We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!

Nothing!

Food was of a fairly high standard and so too was the entertainment. At least the Captain was honest in that he admitted KLM's baggage loading process was a mess and caused the delay.

A baggage loading problem meant that all baggage needed to be offloaded and then re-loaded......this took 2 hours and then another 20 minute delay due to congestion with air traffic over France! Where were the cabin crew during the delay? They may have not been onboard given their lack of visibility during the delay. The only time they appeared was to distribute a cutlet of water and a packet of dry biscuits. Inflight, apart from the meal service routines, on this 13+ hour flight the crew were notable for not being visible.

staff, airport

delayed boarding