10.0 Excellent10 Sep 2021
car was little dirty on inside & totaly empty on gas was fine
10.0 Excellent7 Feb 2021
Jared was incredibly kind and engaging as I checked in. He provided me with all the info I needed and made the process smooth and easy. I’ll be renting from this location again. Excellent customer service.Nothing
8.0 Excellent3 Jul 2020
It was ready to go and easy to drop offThere was some trash in the car when i picked it up including a pouch of tobacco, which left a smell in the vehicle.
3.2 Mediocre26 Aug 2018
Staff at Hertz location in FarmingtonHills were not helpful. she was very unresponsive and was not giving me both cars that I reserved until I proved to her that I have two valid confirmation number for two reserved cars. Although I was there with my friend and ask to include him as the driver of the second car she put me as the driver of both cars and asked for additional money to add my friend as the driver. Although it is clear to every human being that I can't drive two cars at the same time. Finally, they gave me a car with faulty engine and closed the office half an hour sooner than the time that they should close the office so I couldn't show them the problem with the car when I came back to the rental office just about 15 min after picking up the car.
10.0 Excellent23 Jun 2018
Great place to rent a vehicleRented my car off the Internet via Kayak Everything went smoothly, my car was ready when I got there and the car agent Destiny was wonderful, she even washed the car for me. sShe was so nice It made the whole rental experience pleasurable. I highly recommend renting from this location. Pluse the Ford Fusion I rented was a great car
10.0 Excellent30 Apr 2018
Low tire pressure.When I picked up the van, I notice that the low tire pressure light was on. The location immediately added air but the light remained on. Since I was going a long trip I asked for another van. The location didn't have one but after calling customer service, they found another van. Although I had to go to another location, switching the van was effortless. The new location quickly changed the paperwork and I was in the new van in 5 minutes. Everyone was very helpful.
8.8 Excellent19 Mar 2018
PleasedRenting the vehicle was easy, the entire check-out process took less than 10 minutes. Location was nice, open, and clean. Vehicle received was very nice for the price paid.Minimal amount of vehicles for rent. Water to wash exterior of cars broken. 24-hour drop-off service was difficult.
3.2 Mediocre18 Jan 2018
Poor customer serviceWhen I left.Very unprofessional, dress code non-existent. Reperesentative talking on personal phone on speaker, just referred me to a brochure when problem occurred. Was told that if they called they would be told the same thing, instead of making the call for me. Poor communication, sat down at desk while I was at the front and didn’t tell me that’s where he’d be helping me. Bathrooms out of service. Overall terrible, not worth saving the money to deal with. Told I was getting an upgrade, and I did not. Brought my car back early and still charged for another day, when it was within the 24 hour period.
10.0 Excellent26 Dec 2017
Nice, large rental place. Kind Employees
2.0 Mediocre28 Oct 2017
No use of carNever actually was able to rent car. Policy for card allowed me to book reservation, but could not pick up vehicle. Handled very poorly by Hertz team in Livonia. Never again.