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Pros: Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really.

Cons: I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous

Pros: All the attention bestowed upon me

Cons: 5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!

Pros: There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers.

Cons: Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted.

Cons: Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer.

Pros: Very pleased with crew and seats.

Pros: Very nice crew. I flew with my 6 months old baby and the crew was really helpful and took care of us.

Pros: It was Air Canada to Geneva and Swiss to Lisbon!

Cons: Leave on time Air Canada!!

Pros: The plane was fairly new, clean, and comfortable seats.

Cons: A better selection of the main meals in business class.

Cons: Not over selling the flight and making passengers stay over night. I would have loved to be home as planned

Pros: The flight crew was great. The boarding crew and gate staff where rude.

Cons: Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear.

Pros: The crew was really good and attentive

Cons: The boarding was a little chaotic

Pros: Food was excellent and the movies were free.

Cons: Our seats wouldn’t lean back. Other people’s did however.

Cons: Should have included meals on flights that are 8hrs.

Cons: Over 90 minutes delayed. Plane was so hot it was uncomfortable

Pros: Good seats. Friendly crew. They were late serving the breakfast snack, must have not been watching the time, but it made me chuckle.

Cons: The check-in at Washington Dulles was understaffed. Boarding was chaotic.

Pros: Competent crew

Cons: Flight was badly delayed.

Pros: Clean and very good stewardesses

Pros: The attendants were constantly providing services to the passengers.

Pros: Fairly easy boarding process and nice staff

Cons: Delayed about an hour once all boarded

Pros: New plane, good food choices.

Cons: Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters.

Pros: Smooth flight

Cons: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow

Pros: Clean less of the plane

Cons: Entertainment system did not work at all

Cons: The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup

Pros: Kindness of the staff, quick check in, wonderful healthy food, my seat and overall experience.

Cons: Limited controls on the entertainment.

Pros: One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!

Cons: I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!

Pros: Crew was amazing, service was super attentive. Plane was new with plenty of space. P

Cons: Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!

Pros: The crew were professional and courteous

Cons: Nothing, as it’s a short flight!

Pros: Excellent airline

Cons: The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience

Pros: The crew were lovely and the seats were ok.

Cons: Not a lot to Improve on to Be fair

Cons: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.

Pros: The crew was very good and there was enough leg room.

Cons: The dinner option was underwhelming.

Cons: They lost 2 pieces of luggage in Munich. We are only here on 3 day vacay and will not have our bags until same time tomorrow.

Cons: Perdieron las maletas

Cons: They Lost 2 bags in Munich. Here in Sardinia 3 days and without our stuff for today and most of tomorrow.

Pros: Not and horrible waited for 10hour before we board the last journey

Cons: Is horrible will not use kayak again we want to change the flight we were told not changeable

Cons: Clean up the planes better

Pros: reasonable leg room comfortable seat

Cons: No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better

Pros: I got there

Cons: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki.

Cons: Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00.

Pros: Amazing crew and seating. Worth the upgrade to premium.

Pros: It was horrible. Delta really should have cancelled and refunded the flight altogether.

Cons: Delta needs air conditioning on their flights

Pros: Clean Washroom

Cons: N A

Pros: Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!

Cons: I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well.

Pros: Crew were wonderful when I was nauseous from turbulence

Pros: Comfy, nice crew, attentive.

Cons: Nowt

Cons: More leg room

Pros: everything was good

Cons: Needed a bit more food :)

Pros: Great crew

Cons: 2 н in plane, then tecnicans search and fix problems

Pros: Flight as such was good and smooth

Cons: Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price

Pros: The seat was a little uncomfortable but the crew were amazing.

Pros: Friendly crew, upgraded seat was worthwhile

Cons: More snacks in between meals,

Cons: Flight got delayed 30 minutes

Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Cons: 2 hr delay

Pros: My bag was lost!

Cons: To have my bag delivered

Cons: 2 н in plane, then tecnicans search and fix problems

Pros: It was on one of their newer planes which meant that we had decent comfort and entertainment!

Cons: The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that.