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Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."

Cons: "Crew on flight back to philly not as helpful"

Pros: "The crew really cares about their passengers"

Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."

Cons: "Too hot in the plane - was far too hot. too late the drink...after I eaten."

Pros: "Business class is the best"

Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."

Pros: "The crew was amazing"
Cons: "it would be better if the flight departure on the scheduled time"

Pros: "Crew is friendly and polite. The guy at the boarding who made my day after all my nervous story with boarding pass! With his one sentence and sweet behavior the difficult transatlantic trip became more comfortable."
Cons: "In Tbilisi there were problems with boarding pass from Doha to NYC, as they said at desk than I’ll git it in Doha without problems. The arrival was late, wat Doha’s desk they tried to give me boarding oass , but at last sent to the information desk, at that time I had only 1 hr before departure, lazy woman at dest was not so much helpful and friendly, at last I’ve got the boarding and run to the gate as crazy. It was possible to say that I can got it at the gate too"

Cons: "Boarding, restroom,"

Pros: "The crew was good. Good movie selection."
Cons: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"

Cons: "Seat comfort"

Pros: "nice crew, great service"

Pros: "They greeted us in Georgian at the gate during boarding, this was very nice."
Cons: "Entertainement could have been better, there was no in flight entertainement at all. The food alos remains to be improved."

Pros: "Everything ,good service ,friendly crew affordable rates"
Cons: "Nothing"

Pros: "Many movies (entertainment) I got front seat with leg space (comfort)"
Cons: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."

Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."

Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Pros: "Crew was very friendly"

Pros: "Everything"
Cons: "None"

Pros: "The food was great!"
Cons: "The way the crew member woke me up for lunch or dinner time.They tapped my shoulder and was pretty disturbed me. If good if you have a sign that we can put next to our seat if we don’t want to be disturbed while we sleep."

Cons: "No food on board!! Staff says it got over when i have selected my food selection!!"

Cons: "Lack of crowd control at the gate during boarding. Ihad to"

Pros: "everything went smoothly, no delays, boarding was easy and quick"

Cons: "Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers."

Pros: "Food"
Cons: "Entertainment and food timings are odd."

Cons: "Out of Vegetarian food. As per them it was because ticket was booked less than 24 hrs"

Pros: "The entertainment console is dismal"
Cons: "Comfort of seat size has shrunk!!! Good grief."

Pros: "The older style seats are actually more comfortable for taller and larger people."
Cons: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."

Pros: "Everything is good thank you so mach !!!!"

Cons: "Dely to time"

Pros: "Nice crews"
Cons: "No headsets to hear movies"

Pros: "Individual entertainment"
Cons: "Boarding was mass chaos, crew wasn't very friendly. Food was passable, eggs were awful."

Cons: "No lie flat seats."

Cons: "The boarding was not handled properly. There was a 40 mins delay, keeping in mind it was never mentioned on the screens. When seeking guidance from crew members about the flight's boarding different answers were given at different time. First it was no delay, just the plane getting closer to the gate, later followed by a 10 mins wait that later became over 30 mins. Once we finally made it on the flight, when requesting a beverage the only option given is water or orange juice and if you have any dietary restrictions (even when providing said information to the airline) you will remain without food on the shorter flights."

Pros: "Good, comfortable and smooth flight. Food was better than expected."
Cons: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"

Cons: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."

Pros: "Qatar Airways Is Fantastic Service"
Cons: "Service and Food Selection"

Pros: "The food you serve is good! We also appreciated the little gray packs of toothbrush, toothpaste, socks, etc. that you shared. The staff is very professional, and we enjoyed our flight,. We enjoyed the "quiet room" in the airport."
Cons: "I had a little trouble with the dvd monitor."

Pros: "Todo estuvo prfecto"
Cons: "La comida no es nada del otro mundo"

Pros: "Good timing"
Cons: "Evry thing"

Pros: "The crew was amazing. Food was top notch, and, in business class, served to order anytime. The seats were comfortable and the supplied noise cancelling headphones were great. Pillow, blanket and pajamas supplied were all nice quality. Restrooms kept spotless through a very long flight. Best business class I have experienced on any airline."
Cons: "The one glitch was the entertainment system, which froze several times and needed to be re-booted."

Cons: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."

Pros: "Every thing likely"
Cons: "Non"

Cons: "Flight was delayed"

Pros: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"

Pros: "The flight was comfortable. The flight attendants were pleasant and attentive."
Cons: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."

Pros: "Attentive service"
Cons: "The waiting room in Qatar airport was freezing! So many cold people who were not properly attired as you don't expect arctic conditions at 1am!"

Pros: "Nothing!!!"
Cons: "The plane was almost an hour late taking off from Doha. No one explained anything about the delay. This made us miss our connecting flight to Detroit. When we reached Boston, no one from Qatar air was available to help us get another flight. They made one announcement about contacting so and so, but no one had any idea who that was. There was no help with the baggage. Thank heavens for Jet Blue staff who went beyond to set us in the right direction and booked us on another flight.. Was very disappointed!!"

Pros: "Yes"
Cons: "Good"

Pros: "Fast service and plane pilot was great staff too"
Cons: "Little old seat but really roomy compared to other companies"

Cons: "Not only was our flight delayed two + hours because the crew was delayed (which happens), but then when we landed at midnight, there wasn't a gate open for us. We had to wait another 30 minutes just for a gate. What gives, JetBlue? Did you forget we were coming?"

Pros: "Good snack selection & free wifi"
Cons: "Plane had TVs but they weren’t allowing us to use them"

Pros: "Smooth flight"
Cons: "Service lousy saw attendants at beginning of flight once then at end to pick up trash"

Pros: "It’s basic/budget so expectations are low"
Cons: "Delays. Crew calling the same boarding group again after they’d already boarded (pay attention!)"

Pros: "Perfect landing and great flight!"

Pros: "Jet Blue is our airline by choice. We have always had very good service from their staff and the only time there was a change because of weather, we were notified in order to make a change to our flight. We will continue to choose Jet Blue whenever possible."
Cons: "My only complaint with all of the airlines is allowing people to check their bags free at the gate when others have done the required thing of paying for checked bags. It is obvious that people are taking advantage if this. It would be great to see something more fair take place."

Pros: "I was impressed that the entire team seemed to care that we were being inconvenienced. It was a very nice touch that refreshments were being offered at the gate and that we were told when the next update would be. All updates were on time. In addition, our captain (Mark) came to the gate and spoke to all of us expressing his concern for what had happened to us. He also made a nice presentation on the plane and got us going right away. The free ear buds were also a great touch. Even though the situation was bad, you made a customer for life with the way your team responded to the situation. Well done!"
Cons: "Our flight was more than 2 hours late. :("

Cons: "Was not on time."

Pros: "Flight arrived at destination 20 min early. Crew was very pleasant. Plenty of leg room in upgraded seats."
Cons: "Tray table was broken, window shade would not stay closed. Seats were covered in old grey vinyl."

Cons: "Super long wait time and delayed 4 times, the last delay being once we were already on the plane and specifically for “Catering”."

Pros: "The boarding was very organized and went quickly. The extra leg room is wonderful. Although I fly as cheaply as I can, I didn’t feel like I was crammed in."
Cons: "I don’t enjoy flying so one of the reasons I try to fly JetBlue is for the option to watch tv. The sound system was broken on this flight so it wasn’t possible. The flight attendants were not very friendly."

Pros: "Leg room was quite good."
Cons: "My long delay 2 hours and 15 minutes"

Cons: "I was not emailed or texted a copy of my boarding pass. I did receive for trip from detroit to Boston but not the return trip."

Pros: "The second flight had a great amount of leg room. They have cable tv and that was very entertaining. The app is very easy to use and made downloading our boarding passes super easy. I carried both mine and my fathers boarding pass right on my phone!"
Cons: "No complaints!"

Pros: "Beverage and snack service. Overhead storage. Leg room."
Cons: "Delayed departure. Poor planning for boarding. No offer for customer satisfaction."

Pros: "Thoroughly enjoyed access to television. Comfortable seating."

Pros: "Really comfortable seats and great snacks for free"
Cons: "Nothing"

Pros: "Mother Nature gave us grief but the crew made the situation very tolerable. They were attentive and accommodating and were sincere when they apologized for the delay...that wasn’t even their fault!!"
Cons: "No WiFi or movies. Oh well...snacks were great."

Pros: "We left late from Boston in a snow storm and arrived in Charlotte within 18 minutes of original schedule. JB adjusted to the weather in Boston, brought in a new crew from Detroit, and worked to get the flight out. Well done!"

Pros: "The TV"
Cons: "They advertise free Wifi, couldn't get it to work at all. They did not offer everyone drinks or a snack. It was an early flight, a snack and water would have been lovely but didn't see that from the crew. They also didn't let my girlfriend and I sit next to each other after requesting so."

Cons: "Normally I don’t complain, but from the jump this flight was a nightmare. I fly JB all the time but this time was not nearly as enjoyable. I asked my attendant 2 times to buy headphones. She never brought them and maybe she forgot but She sat in the front on her phone the whole flight which was just irritating. After being delayed (for no apparent reason) Then having to sit for 20+ minutes because of a “jet bridge that’s too cold” (aren’t these made for the out doors?) this JB flight was less than satisfactory."

Cons: "The entertainment device failed to work. . Screen crashed ."

Cons: "Delayed flights."

Pros: "Plenty of space, very polite, seats are comfortable and complimentary snacks & beverages regardless of flight time span. Can’t best it."
Cons: "A blanket would be nice :)"

Cons: "Aer Lingus, Did not operate this particular Flight . Equip Problems"

Pros: "on time"

Pros: "The trip was a pleasant surprise being my first time with this company!!! Very pleasant and the flight attendants were excellent!!"

Pros: "The ground staff and the crew on the plane was fabulous"
Cons: "Nothing"

Pros: "I liked being informed by the pilots of rough weather and not to worry of any problems."
Cons: "Flight delayed"

Pros: "Overall a very good experience. Jet Blue is legitimately more comfortable than most other airlines and the boarding process was streamlined and effective."
Cons: "The only movie options were to stream your own via their in flight internet. Not a terrible thing, but other airlines offer more movie options, even on short flights."

Pros: "Both of my flights to Boston and back home to Detroit were wonderful! There were no problems or issues with the flight and the service was great!"
Cons: "Nothing!"

Pros: "In-flight customer service was great."
Cons: "My TV screen did not work."

Cons: "Hour late."

Pros: "Good flight was treated well and felt welcome with refreshments and snacks. The way it should be!"

Cons: "Unfair refund policy. We tried to cancel MONTHS ahead of time, upon early departure from our Peace Corps service. I don't feel airlines should have no refund policies starting from the date of purchase. There should be a window for refunds."

Pros: "From boarding to hospitality of all the crew members and the ease of the flight, It made it a great experience! I am not one who likes to fly but will definitely fly this airline again when the opportunity arises!"

Cons: "Terribly cold flight. When asked for a blanket, they wanted $5, which I couldn't pay because they wouldn't accept cash. 2 hours of complete misery. :("

Pros: "Comfortable"

Cons: "Flight was 3 hours delayed with little to no information. Terrible experi mce"

Pros: "Comfortable flight. The staff was very nice. They tried to reset the video system but some of the screens still stopped working after about 5 min"
Cons: "On this flight the Entertainment system offered free options. Unfortunately my video screen and about 20 others stopped working. flight was also delayed"

Cons: "Flights were delayed by four hours"

Pros: "Nothing"
Cons: "3 hr delay due to crew rest issues. Alive can't manage their personnel and did nothing to accommodate stranded passengers"

Pros: "Nothing"
Cons: "Our crew was delayed in Philadelphia hours before our flight yet we wer not notified until 20 minutes before our boarding that we would now have a 2.5 hour delay"

Pros: "Crew was good on board."
Cons: "I was sent to wrong gate (the one printed on my ticket in Dubai was wrong), then I asked agent the correct gate...he sent me to another wrong gate clear across the terminal. When I got there, was directed (again) to the other end of the terminal...10 minute dash....and almost missed my connecting flight. Flight crew was nice....calmed me down but lady in seat next to me was rude.....not anyone's fault but hers :)"

Pros: "Service. Friendliness. Atitude."

Cons: "Gate at Logan had a rat running around. Flight entertainment worked sporadically - many seats had broken entertainment equipment that didn't work at all. Seats and armrests were dirty - my daughter and I wiped them down with handsanitzer and kleenex."

Pros: "I had a lost bag and the baggage people were some of the most helpful I've ever encountered. The flight was nice and well done, but in the midst of some hard bag stuff, your people were great. In particular. Jennifer Novak was the lady who helped me in Detroit and was outstanding."

Pros: "Nothing"
Cons: "After 8 hours of overlay, the jet vlue fkight got delayed"

Pros: "The crew and the seat !"
Cons: "The food because of coronavirus the service was scaled back"

Cons: "Outstanding"

Pros: "Great"

Pros: "Efficient and on time."
Cons: "All fine."

Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"

Pros: "The crew were friendly and responsive"
Cons: "N/A"

Pros: "Turkish airlines is the best"

Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."

Cons: "Seats are hard as a a rock..it was like A cattle car, no ability to check in on line, service at the counter horrible, baggage ridiculous my 30.L duffle definitely qualified for carry on but my tiny backpack (10 L) small as a purse) made the guy say check the duffel...others had huge rally bags plus back pacjs"

Pros: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."

Pros: "Good crew. Clean"
Cons: "A little late"

Pros: "Entertainment options good"

Pros: "Largely pain free experience"

Pros: "Crew was very helpful & friendly. Cabin was well pressurized."

Cons: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"

Pros: "Flight cancelled on whim of pilot due to a single faulty toilet."
Cons: "Everything."

Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"

Pros: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Cons: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."

Cons: "I could not use my ticket I was trying to extension date but customer services terrible"

Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."

Pros: "It went all ok except the space between rows"
Cons: "Slow service by crew and space between seats"

Cons: "Nothing"

Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"

Cons: "The flight was cancelled and I still didnt receice my refund."

Cons: "Not enough movie varities."

Pros: "Arriving safely"
Cons: "Seats horrible, food not eatable, poor service"

Pros: "Service & food Additional goodies"
Cons: "All 5 baggages where delayed and delivered after 5 days. 1 of them is still lost. Turkish Airlines ATL Airport ground staff is never to reach or never answers any calls, mails or notifications."

Pros: "The flight was delayed, took 6 hours at the airport to get things straighten out. Lost the flight connection,"
Cons: "It took way too long to get the right information on the status of the flight"

Cons: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"

Pros: "Very friendly and willing crew."
Cons: "Sound through headphones could be better. Hope to have free onboard internet one day!!"

Pros: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Cons: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."

Pros: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Cons: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."

Pros: "Good food"

Pros: "Price, service."
Cons: "Can not take a laptop or Kindle on board (no fault of Turkish Airlines, but still an option available when flying from other places to the US)."

Pros: "Friendly hard working staff. Great entertainment choices."
Cons: "Constant long interruptions of entertainment by rather dumb announcements. Seats didn't recline and were truly packed in."

Pros: "Great crew"
Cons: "No kosher as ordered"

Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"

Pros: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."

Pros: "The entertainment choice and availability of USB port for charging was excellent."
Cons: "This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night--very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating."

Pros: "Very little. I had heard that the food was better than United but I do not believe it is now that I have made six legs of travel and two of them over 13 hours."
Cons: "Turkish Airlines basically give minimal benefit to Star Alliance Gold members. Access to the lounge was given finally after I produced my physical Gold card even though I gave them my UA number. There are no ticketing agents in the Istanbul Airport within the secured area. I was not comfortable going outside security and then back again through security to upgrade my ticket. Agents at Turkish Airlines CIP NOT helpful."

Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"

Pros: "surpassed our expectation"

Pros: "The flight itself wasn't bad, we got a meal on each flight and the crew was charming."
Cons: "I had a trip with one connection, from Tel Aviv to Milan. The flight from Tel Aviv was delayed, which coused the connection flight to be delayed. Also, and most importantly, they've left my luggage in Istanbul (where the connection was from), so that I was left with no proper clothes/essentials for four (!) days (and it was colder than expected in Italy)."

Pros: "great company."

Pros: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Cons: "nothing"

Pros: "A lot of food and drink, toothbrush, slippers, etc."
Cons: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."

Pros: "Clean, orginzed, professional pilots"
Cons: "Too hot, few meal options"

Cons: "The representatives did not encourage an organized line to handle their passengers. They let people storm their office and usually helped those speaking Croatian first."

Pros: "Food was fantastic. There were no delays. Very enjoyable."

Pros: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."

Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"

Pros: "Didn’t like anything. Mediocre all round."
Cons: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."

Pros: "Nothing!"

Pros: "Boarding was quick and good"

Pros: "Nothing at all, whole experience was incredibly stressful"
Cons: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"

Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."

Pros: "Good"
Cons: "More varieties of whisky on board"

Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Pros: "on time."
Cons: "nothing"

Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"

Pros: "Everything was on time and efficient."

Cons: "a bit late"

Pros: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Cons: "No negatives."

Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."

Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."

Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."

Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"

Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."

Pros: "Not much"
Cons: "Almost everything"

Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Cons: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."

Cons: "Not entertainment at all"

Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."

Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."

Cons: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"

Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"

Pros: "The environment was very nice. Relaxed and roomy"

Pros: "The counter staff in Heathrow was great"

Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"

Cons: "Very very long walk plus train to baggage reclaim at Munich"

Pros: "Everything was perfect ... pilots are so good and professional..!!)"

Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."

Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"

Pros: "Smooth process. Regular updates."
Cons: "Late departure."

Pros: "Good attitude"

Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."

Pros: "Friendly helpful staff."
Cons: "Delays."

Pros: "Fast and efficient boarding"
Cons: "N/a"

Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"

Pros: "The food and drinks was very good."
Cons: "The flight was late."

Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"

Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."

Pros: "Nothing"
Cons: "Nothing"

Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."

Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"

Pros: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Cons: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("

Pros: "ON TIME."

Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"

Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."

Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"

Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Cons: "It's KLM. What else do you need to know."

Pros: "Klm's consistantly high standards in everything they do."
Cons: "Nothing"

Cons: "Boarding was crazy. Could not everyone in the gate area."

Cons: "Delay due to strike"

Cons: "Flight got cancelled"

Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"

Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"

Pros: "The flight crew was so friendly and the food was really good."

Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."

Pros: "Nothing"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."

Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."

Pros: "Smooth flight."
Cons: "Seat a little cramped."

Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Pros: "Great service"

Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."

Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."

Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"

Pros: "Good Experience"
Cons: "Nothing much"

Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Cons: "Amesterdam airport employee was really rude"

Pros: "In flight food was enjoyable"

Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."

Cons: "I don’t like the limited choice of drinks on these short KLM flights."

Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Pros: "was very quick"

Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Pros: "Boarding/unboarding"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"

Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"

Cons: "The bags where damaged from the staff"

Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"

Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"