2.0 Mediocre19 Oct 2020
Pros: Nothing, Reserved car not available, rude staff, and no immediate refund.Cons: Staff was rude and unhelpful, Reserved car but there were no cars available for the 40 or so people in line. Told us all to leave there were no cars available. Tried Hertz again in town the next day. Said they had a car. Took a taxi to downtown and were immediately told no cars available. Hours of my time, $100's of dollars in taxi's and still no rental car. Still trying to get my refund back for car I paid for and never got.
2.0 Mediocre14 Oct 2020
Pros: Staff was half an hour late. Gas on my car was low and no one was available to help me. I have to drive to the garage and I got late for my appointment. Car was dirty. I returned the car full of gas even though I revived with a quarter of the tank. I was afraid that Hertz will charge me for the gas since I was not able to tell anyone.Cons: Clean car. Full gas. Employees on time.
2.0 Mediocre7 Oct 2020
Pros: Cancelaron mi reservación un día antes de mi salida por no tener vehículos disponibles con las características que solicite
10.0 Excellent7 Oct 2020
Pros: Customer service was excellent
6.0 Good2 Oct 2020
Pros: The price wasn't badCons: I rented the car at Sky Harbor, so never looked at the confirmation that somehow it ended up in Mesa, ugh! It wasn't until we lugged large suitcases and golf clubs onto/off the airport shuttle to the PHX car rental station, up and down the elevators, to the ticket counter when we found out - and they had NO cars to give us in exchange. We prepaid so didn't have a cancellation policy, so we were stuck having to call Uber (who showed up with a Prius of all things) who left because we could not even find them (asked several people where to go but were only told 'down the elevator')...did not know we had to walk another block or two with all the luggage back to the 'shuttle' parking lot!!! It cost us $50 for the Uber to Mesa and ended up at a condo unit FAR from the parking lot due to arriving 2 hours late. My husband has foot/leg issues and my back was dislocated from all the lugging...needless to say, it was therefore NOT easy to get in and out of a sedan and I did not get to golf. VERY POOR BOOKING EXPERIENCE!!!
10.0 Excellent1 Oct 2020
Pros: Front desk girl was super helpful. She was very clear on any/all instructions regarding my reservation. A++ in customer service!Cons: Was not able 2 extend my reservation which was super disappointing, I needed the car another 3 weeks
2.0 Mediocre29 Sep 2020
Pros: It was terribleCons: They didn’t have my car that I reserved and didn’t give me my money back. Use Turo instead, it saved me this trip
4.8 Okay21 Sep 2020
Pros: Courteous service at time of pick up at Mesa airport.Cons: Everything else. Quality control of your customer service department. There seemed to be a language/understanding barrier. And my issue is still not resolved. I am waiting for someone from corporate to contact me regarding my humiliating experience. Eugene and Dayna Lapina (808) 630-3618 or email@example.com
4.8 Okay14 Sep 2020
Cons: No one at counter for 25 minutes, car was not what was originally offered, but understand modes can change. Car was smelly and needed an oil change. Still a great deal and got the job done.
4.8 Okay9 Sep 2020
Cons: Rented for Labor Day weekend and we did not get the size vehicle that I reserved. Returned it at the agreed upon time and it was not checked in for almost 2 days. Received a nasty message threatening to “take action” and my card was charged for extra day’s.