Pros: The Rogue was a really nice vehicle, drove well.
Cons: Though my wife reserved a minivan a month in advance, none was available when I came to pick up the vehicle, and the Nissan Rogue substitute was overpriced, even with the 10% discount the manager supposedly gave me on it.
No unlimited mileage was available at the Nashua location so it turned out to be a very expensive trip, far more than we expected with a vehicle that was undersized for our purposes.
The manager and his staff were not personable, not in person and not over the phone, and came across as a bit shady.
1 Jun 2016
Cons: This budget concession is defrauding their customers. They added three bogus charges to my bill upon return. The contract from Budget and Kayak was ignored. They said "Oh yah...those internet reservations don't include all the costs.
14 Jul 2016
Pros: Not an excessive wait at pick up and turn in.
Cons: As a professional traveler I've rented a lot and this was perhaps my worst experience. Despite having arranged by phone to pick up first thing in the AM following the day before's PM reservation, my reserved compact car (Ford Focus or equivalent) was not available. The agent, who was stating that I had reserved a sub-compact, offered an upgrade to an intermediate size and produced a wreck of an Impala with a cracked windshield and an out-of-balance wheel. The wheel produced excessive noise and vibration on the highway, so we exchanged vehicles at another Budget location. This Budget licensee appeared to be doing a classic bait-and-switch.
28 Jul 2016
Pros: The cashier lady was very nice
Cons: Hidden costs. extremely low mileage allowance, hidden costs, the kayak quoted price was not the price I paid, hidden costs, $9.50 per gallon if not returned full; hidden costs, if you are in an accident you will pay the daily rental fee until the car comes back out of the shop and is place back in service. Are you kidding me?
Note: I expected to pay $33/day but was then quoted $38 plus .50/mile. Yes...$.5/mile. So do not plan out going anywhere with your newly rented car. I have not received the invoice yet, so I do not know if more hidden fees have been tacked on.
AVOID THIS COMPANY AT ALL COSTS>
22 Aug 2016
Review for Budget Rental East Hollis Nashua, NH
Pros: Ease of renting
Cons: Car was dirty, smelled, stained, was charged more than expected due to additional driver, paid $250 for a rental from Wed evening to Sunday evening economy class.
29 Aug 2016
ripped off by Budget in Nashua NH
Cons: The standard for most rental cars now is unlimitied miles and EVERY rental car company makes clear notice notice for all fees. VERY OTHER rental agency tells you the fees then circles the clearly outlined fees and has you intial them.
Budget,ina CLEAR EFFORT TO DECEIVE CUSTOMERS, did neither. They did not say anything about a per mile charge, they did not print it in large clear lettering on the form, and they did not circle it.
I was charged twice the daily rate for milage fees (going to the airport twice). In small print was a reference to extra milage fees filled in with smaller print than the daily rate. a large indistinct circle was scrawled that did not dra my attention to any content other than the daily rate.
I scanned the form- not expecting to being deceived- though I should have read the fine print. When Kayak listed Budget as the cheapest choice I thought I was in good shape- WRONG. I encourage everyone to avoid Budget and ESPECILLY AVOID BUDGET RENT A CAR in NASHUA, NH
Pros: New car - great. (somehow it didn't handle well - something about the wheels or if now it is made cheaper than in prior years) of course there is nothing Avis or Kayak can do about that.
Cons: There was absolutely no help- other places bring the car to you and preheat or precool it for you.
There was no snowbrush or icescraper in the car - (good thing the snow was very light and fluffy)
Even though the car is very reliable - this one was brand new
and felt as though the wheels were not gripping the road or that the wind was blowing the car very easily. (toyota carola)