8.0 Excellent8 Feb 2021
Pros: FriendlyCons: Car choices
10.0 Excellent30 Jan 2021
Pros: Helpful staff, and fast pick-up and drop-off.Cons: Nothing, everything was excellent.
10.0 Excellent30 Nov 2020
Pros: West 83rd street... Staff was so helpful. Same man helped me once before and was awesome then, too. The car came right out nice and quick, and the return was so easy I thought they forgot something.Cons: The car seats were terrible. Hurt my back a lot. But that's a note for Ford Escape, not Thrifty. Thrifty was great.
8.4 Excellent17 Nov 2020
Pros: Drop off was super easy. Everyone was nice.Cons: The wait time at the point of booking was a bit long.
10.0 Excellent12 Nov 2020
Pros: Excellent customer service!
2.0 Mediocre29 Oct 2020
Cons: There was no car
5.6 Okay23 Oct 2020
Pros: The two gentlemen at the counter were cold. I offered a hello when I walked into the lobby and no one responded or even acknowledged me. So I figured they were in the middle of something and waited. Eventually one of the men looked at me and I offered another hello. How hard is it to show a little courtesy?Cons: The staff were slow and seemingly uninterested in any customer service. There are limited hours to drop the car off which made the rental even more difficult. I won't be using this site again.
4.0 Okay23 Sep 2020
Pros: The vehicle appeared to be in good shape and had been freshly washed (outside).Cons: The person checking us in was slow and the pickup was not at the office but at a garage across the street. The dropoff was weird too, since the office was closed during the day, because of changed hours due to Coronavirus. We just dropped the car off and some guy from another car company told us it would be OK and he'd take care of it. Overall, it was very expensive and I did not feel confident that we would not be charged extra for random things like not enough gas, scratches, etc., since there was not inspection before or after.
4.8 Okay23 Sep 2020
Pros: The vehicle was in perfect shape. It was not clear if the insides had been sanitized, however.Cons: The person checking us in was slow and the pickup was not at the office but at a garage across the street. The dropoff was weird too, since the office was closed during the day, because of changed hours due to Coronavirus. We just dropped the car off and some guy from another car company told us it would be OK and he'd take care of it. Overall, it was very expensive and I did not feel confident that we would not be charged extra for random things like not enough gas, scratches, etc., since there was not inspection before or after.
9.2 Excellent9 Sep 2020
Pros: Pick up and drop off were SUPER convenient from 83rd street.Cons: The previous user of the car had clearly folded the seats down, making the seatbelts inaccessible. I didn't realize this at first, so we had to pull over to dismantle the backseat and find/pull through the seatbelts. There was some debris under the seats that showed that area wasn't part of the cleaning, so a bit more thorough "reset" and cleaning between drivers would be appreciated.