Cons: Extremely slow check-in. The price quoted online was significantly ($20 per day) cheaper then what the counter said I had to pay. Despite showing them the quoted rate, they would not agree to it. They did not have a car ready in the category I booked. Once they found one that was ready, it was unclean and extremely smoky. It took another hour for them to find a similar sized rental. When I wanted to extend the rental an extra two days, the counter would not let me. Eventually, after being on hold for another 30 mins, I was able to extend the rental. All-in-all I would not use Budget again.
29 Sep 2016
Cons: I assume Budget is cheater. I booked a SUV at SLC by Budget one month age before travel. When I pick up on Step 22, they told me to wait 30 mins for the vehicle clean. After 2 hours, there was still not SUV available. They pushed us to rent large vehicle. We refused and got a SUV from Enterprise. So we never use it again.
29 Sep 2016
Cons: Even though we booked a month in advance with an accurate time of arrival...car was not ready for an hour...and only got one then because we were willing to take a minivan vs the SUV we had ordered.
15 Oct 2015
Didn't have vehicle we reserved
Cons: Budget advertises vehicles they don't rent. We wanted a Jeep Grand Cherokee for the roads we would be driving. When we got to the counter they said "we don't rent them". The Dodge Journey was supposed to be "equal". It wasn't. I have never gotten the car I wanted when going with Budget.
19 Oct 2015
Pros: Upgraded when AC in original car was not working
7 Nov 2015
Fool me twice
Pros: Not much
Cons: Didn't have my car ready 2wice now! Said they didn't have a premium car, offered me a minivan and I see premium cars scattered throughout the lot. Minivan was not even washed. This Budget is the worst and I travel for work alot. Spend an extra 5 bucks and go with enterprise.
12 Nov 2015
Pros: The car was relatively fuel efficient and the interior was clean.
Cons: The windows outside were water spotted and not very clean. The car was not ready when we arrived. We had to wait about a half hour for it to be washed and vacuumed. It was not the car we expected, and was a bit smaller, but they adjusted the price so we accepted it.
The service at the car return was slow. Only one employee was handling the returns from what I could tell, while others were left waiting with little to do. Training of the individual in charge and the others in concert with delegation to the entire staff seem to be warranted.
22 Nov 2015
Paid twice as much as was quoted
Pros: Good car, fairly quick getting through the line to pick up car.
Cons: I had a quote from Budget through Kayak for a total of $54.95 for renting the car from Friday afternoon through Saturday morning...about 18 hours total. When I picked up the car I was give a quote for $110. I showed them my confirmation that said the total was $54.95 total for rental and fees, and they told me that the rental covered parts of 2 days, so I had to pay for two days. I ended up having to pay $110. I would not have rented from them if I had realized that was going to be the total for less than a 24 hour rental. Other companies would have been less expensive and I felt this was a total ripoff and dishonest.
25 Nov 2015
Didn't have my car
Pros: Attendant made suggestion to shop around
Cons: The car I had reserved was not ready even when my travel had delayed my arrival the car was not available and would have had to wait if had not found one at another counter (Avis).
29 Nov 2015
Never have cat ready
Cons: Because of the price we decided to try renting again from budget but once again the car we wanted wasn't available for at least 30 min. They tried putting us in a 5 passenger when we had 7 people. Horrible communication with them only saying you need to learn to read the small print of the contract.
Cons: Too many stains on the seats, dirt. There were dents and scratches on the frame. The wheel covers were bent. All this could have been caused by a bad customer, but they should have fixed it. It was scary thinking that I could have been charged for those things since I forgot to report them when I got the car.
4 Nov 2015
Cons: Reserved an SUV. But when arrived there were out. Ended up with a sedan.
29 Sep 2016
Pros: The car was cheap
Cons: Over an hour wait to get the car, terrible customer service and STILL have not been able to reach someone, ANYONE, 4 months after leaving something in the car. The absolute WORST customer service you will ever encounter.
10 Nov 2015
Pros: price was good. shuttle was available and timely. car return was efficient after finding the rental place.
Cons: pick up was away from the airport. shuttle was available to and from airport. however, when returning car my gps located the car return at the airport. i spent too much time finding the car rental.
a 200.00 deposit was required. representative was very pushy on buying insurance, upgrading to larger car(suv) due to snowstorm coming and was very vocal about buying their gas program. the time in checking out car due to these conversations was too long.
30 Nov 2015
Super affordable, quick and easy!
Pros: Price, prompt shuttle, hassle free upgrade
2 Feb 2016
Car was fine - service was lacking
Pros: The price was reasonable which is why I chose this rental. The car was fine.
Cons: Despite 3 calls they never corrected my agreement when my flight was delayed a day. Pick-up instructions not clear, shuttle drivers not very helpful with luggage - on return to airport just dumped our stuff in the roadway in the rain - didn't even help us put it on the curb.. Off-site facility not prepared to deal with more than one person waiting to rent - took a LONG time to get situated with a car. Was asked to inspect for damage in the dark with a flashlight that didn't work. Agent tried to do a hard up-sell on all items (upgrade to SUV, pre-pay gas, insurance, GPS, etc.). Car had no user manual and no instructions given on basics. If I rent again from them at least I know what to expect.
11 Feb 2016
Pros: Car was ok!
Cons: Try to charge me 153$ extra for some upgrade for nothing!!! Finally after long talks took it off!!!
24 Feb 2016
Cons: More expensive than expected. Much more.
27 Feb 2016
Pros: Price and quality of car
Cons: Under staffed, so took forever to get car. Once we did get the car, it had just been washed very quickly, so wasn't even dry and inside was obviously quickly wiped down.
29 Feb 2016
Cons: Customer service was terrible, the experience was horrendous. Never again. The car didn't work. Reaching someone there to assist was almost impossible.
Cons: The rental guy told me after I payed for the reservation that they Will call Or text Within an hour for the rental and he did not . I have to be the one going to the rent desk again and asking for it. Not very friendly customer service either. But good enough to enjoy 6 hours in Park City in a ford fiesta.
7 Apr 2016
Great price and nice car.was an excellent value.
Pros: Staff did a good job. Car was excellent. Hours they are open are not as extensive as main brands.
Value for my dollar was great.
11 Apr 2016
Pros: It was easy to drop and pick up the car.
Cons: The insurance they offer is very very expensive and if you do not take it, it is your responsibility to take care of any problem for the car.
2 May 2016
Hidden Gas Charge
Cons: They automatically charge you for a full tank of gas, letting you know that if you fill up the tank they will take the charge off, but if you arrive at hours when no one is there, they don't take the charge off and one has to go through many gyrations to get the charge off.
9 May 2016
Pros: The car has high milage
Cons: I waited for more than an hour to get my car, I have been trying to call the manager at Salt Lake City airport for five weeks without success, they don't snswer a phone call, I'm expecting $30 back because I returned my Car tank full.
10 May 2016
Pros: Good mileage, handled well, comfortable.
Cons: No front ports to charge your phone. Could not find trunk release other than key fab.
31 May 2016
They charge up front for fuel
Pros: The little Chevy was pretty good. 1.4 Turbo.
Cons: The guy at the desk didn't ask me if I wanted to fill up the car when I brought it back. He automatically charged my card for $29 for fuel. I'll never use Payless again.
3 Jun 2016
Cons: Don't rent from Payless in SLC. I reserved a car for pick up when they said they'd be open but when I got to the counter no one was working. Ended up having to get a rental at the neighbouring counter at four times what I was thought I'd get from Payless just so I could get out of the airport. Complete waste of time and rip off; will never rent from Payless again
24 Jun 2016
Good car, bad service, sneaky price
Pros: Appropriate car for his region
Cons: The quoted price did not include over $300 in "fees."
The pickup process was awful. The Avis employee could not speak much English, this was his first day on the job, and he was not being supervised. I was initially told that my reserved SUV was not available and asked if my family of 5 could use a pickup truck instead. I had to get rude and argue for my reservation to be properly fulfilled by him finding an SUV somewhere..
31 Jul 2016
Great with exception of drop off
Pros: Most of the more economical rental companies required shuttles. This was at airport. No line for pick up, which I loved, but only one rep so would've been long if others were there. Car was as expected. Felt new. A few more miles than most rentals but worth the savings.
Cons: They share services with Avis. For it to be "Payless", they save staff by not having anyone out in the garage. So upon return, unlike most rental companies where there's someone there to receive the return and give you a receipt, I had to go back to counter in terminal. Upon arriving at counter, there was no rep there. Waited five minutes and no one came. Just had to leave receipt on the counter.
Cons: That I asked for a compact car and first got a huge sequoia suv. The tank was only 3/4 full and I had to take it to the airport to exchange it.
17 Jun 2016
Pros: Excellent customer service -- his name is Miguel. He was very courteous, friendly and willing to help or answer any questions.
12 Jul 2016
Pros: The employee who checked me in and out was very nice and helpful.
Cons: I had a hard time getting ahold of them when I tried calling to see whether I could return my car early and save some money. I called multiple times during business hours, but no one answered.
1 Aug 2016
Cons: Car is dirty, bad power for mountain road
6 Aug 2016
Cons: The car was very low and whenever we went over any kind of dips we had to be careful as it would scrape the road.
9 Aug 2016
No person working counter. Delayed 1.5 hours
Cons: Person working left the counter unattended for 1.5 hours. Caused a delay. 12-15 customers stuck waiting.
23 Dec 2015
Pros: acknowledged the Kayak contract. Had the car we were expecting. Car was excellent in care and cleanliness.
Cons: Agent used possible bad weather as a way to get us to upgrade to a vehicle that would have cost $200 more, after making it look like it would be an upgrade that would cost only $150.
3 Jan 2016
rented a ford transit
Pros: size for 10 eventhough we rented a car for 12.
unlike the chevrolet express which other agencies offer, the transit drives A LOT better and also has better seats and space in the middle for bags.
the price was reasonable but i booked in the fall for the holiday week.
Cons: i did not like that i reserved this and was asked multiple times if indeed this is the car i wanted - when it turns out they made a msitake and offered no cars for 12 people.
8 Jan 2016
Pros: We dropped off the car at the terminal at 4:30 am, dropped the keys & milage at the terminal desk. No hassles. Great!
Pros: The options with respect to cost were great. I liked the availability and flexibility to get a vehicle right away with no hassle.
Cons: No instruction on how to use the car besides starting it. Had to figure out where the fuel cap button was how to idle it with out blinding everyone to take a nap. At drop off the receptionist made it very clear they wanted you off asap. Not even polite when asked about area direstions nor taxi. Dunno I want to use em again.
16 Sep 2016
Cons: They called me an hour before I was to pick up the car to tell me they didn't have a car for me.
19 Sep 2016
IT issues messed up my booking!
Pros: Good price.
Cons: I booked a car at the SLC airport and when I arrived I was told that my car was booked at the downtown location. I was sure that I booked at the airport but the representative told me that I had an offsite booking. I looked at my reservation and it was off site. When I arrived at the off site location I told them my situation and they said that I was the fourth person that day who booked at the airport and instead got a reservation at the downtown location. The rep said that this only happened to people who were booking through hotwire and kayaak etc. It was definitely a major inconvenience for such a short trip. I asked if they would waive the dropoff fee at the airport and they said that the best they could do was to reimburse my Uber fair when I dropped the car off.
8 Sep 2016
Pros: I rented a car at SLC airport and returned it at SFO airport. They offered a super deal. Almost half of Avis.
Cons: car was not well cleaned inside and outside when rented.
13 Sep 2016
Pros: back end customer service made up for poor customer service at initial front desk... They made the experience five star
18 Jul 2016
Disappointing Enterprise SLC
Pros: Not much good here, except the car didn't break down while on rental!
Cons: Car with filthy at pickup. Didn't have the car type we reserved. Had to wait at length for a car to even come available to rent. Didn't do a walk around and then tried to blame us for windshield damage upon return. Oil change light on throughout rental.
20 Aug 2016
Pros: Enterprise has gone paperless. Employees were friendly and courteous. The whole process of picking up and dropping off our rental car was a breeze. Would definitely keep Enterprise in mind the next time I rent a car.
31 Aug 2016
Pros: Thanks for the upgrade!
Cons: There was an old empty soda bottle in the backseat on the floor when I rented it. No big deal, but the car should be clean, even under the seats :)
5 Sep 2016
Pros: Good Car,
Cons: Didn't have the car I reserved but they gave me a free upgrade to the next size up. However they were so busy that they couldn't find the first car after a short walk with luggage. Then gave me a car that was just washed but I had to load up in the middle of the street.
12 Sep 2016
Pros: We were the first ones when the counter opened so it took a while for someone to show up, after which he told us to just go to the garage attendant. The car was nice, though the passenger side rear window didn't close all the way unless you pushed it up yourself.
Cons: No windshield washing fluid in car. We were unable to clean Windows while driving.
14 Oct 2015
Cons: I had a deal written up for a standard car at a price of 330.00 for 11 days. I figured I got very lucky. When I got off my plane and went to pick up the car the company said since I do not have a credit card they had to double that price. I decided I needed the car and so I paid the 750.00 they required. After I paid that and when the lady went to the back to collect my keys she came back out and decided I needed to pay another 300 dollars for the car as insurance because my liability is not good enough. All in all I never even got the car and ended up having to stay at the airport for a night until I could have a friend come pick me up the next morning. It took two weeks for them to return my 750 dollars to me.
20 Oct 2015
Cons: Lied on the ad price.
12 Nov 2015
I didn't even get a car!
Cons: Getting emails about someone else's car rental
1 Aug 2016
Pros: The vehicle overall was very comfortable. Pick up and dropoff were easy.
Cons: The check engine light came on halfway through the rental. The tire pressure sensors were also off. The car drove fine, but it did place some concern in my mind. When I dropped off the vehicle, I told the employee about the issues and it seemed like it was not that big of a deal. Hopefully I don't get dinged additionally for it.
23 Aug 2016
Cons: four tires pressure are low, engine oil needs to be changed, during our journey a lot of problems arose. All this bad conditions happened while we were driving on highway! It was really dangerous!!! And the rent price is expensive, while the condition of the car is also bad.
2 Sep 2016
Cons: the worker there is terrible. So rude and don't care about customer.
6 Sep 2016
Excellent all around
Pros: Just like one would hope
7 Sep 2016
Pros: The staff at drop off were very efficient and friendly. I didn't like the car that was assigned and they helped me get a lighter color and were nice to work with me. Overall a very good experience.
14 Sep 2016
Pros: Pickup process was quick and easy. Car parking lot was close and easy to find. The car rate was great - although had a tough time going up some of the hills on our trip (although we managed to keep up with traffic :D). It was perfect for two people plus luggage and would not have held much more (Chevy Spark).
Cons: The gentleman checking us out was way to quick on the extra options - he just circled a whole bunch of options and asked me to initial to decline insurance. He did not explain the options or coverage that I could have chosen. He also was kindof pushy that I sign the vehicle inspection/gas level form at the desk before even seeing the car. I was wary and wanted to be able to look at the vehicle for damages before signing... and there was quite a bit of back and forth before he let me just initial the form and inspect outside.
I think he was very nice and capable - but, likely a training or desk procedures issue that could be reviewed.
Pros: The return process was very fast and professional despite the fact that there were probably 6 cars being returned at the same time.
26 Jul 2016
Pros: It got us where we needed to go. Amazing price.
Cons: Beat up, dirty, cheap.
4 Aug 2016
Am I the only one who got great service?
Pros: I was so worried about this location, based on the reviews, that I had a backup car rental and plane reservation. I needed a one way from SLC to Cody WY. Thrifty was 1/3 the price of anyone else.
Our flight was to SLC was delayed 5 1/2 hours and they were out of full size sedans so they gave us a nearly new (3,000 miles) Toyota Sienna van, which was an excellent vehicle, for the same price. Yeah, it could have been a tad cleaner on the inside, every cup holder had some sugary drink goo on it but other than that it was very clean. The wait at the counter wasn't any longer than usual and the two clerks were working as quickly as they could and dealing with one unpleasant fellow, but I thought they did a good job of trying to appease this jerk and get to us.
The van got outstanding mileage, it was a way better touring vehicle than a sedan, the drop off at Cody was at 5:45 a.m. before the counter opened. I just got the bill and the charges were exactly as quoted.
9 Aug 2016
Pros: Got a car with low miles.
Cons: Outside of the car wasnt well cleaned.
Spouse has to pay extra to drive.
28 Aug 2016
Kayak great Thrifty not so much
Pros: Kayak was great, offered the best price.
Cons: Thrifty was disorganized at the SLC airport pickup desk.
23 Sep 2016
Company has hidden charges and manipulates you to
Cons: Not very happy with rental. Was charged $65 to add my husband as an additional driver and was not told there was such fee. Got forced into getting at least the minimal insurance coverage when I mentioned to the agent I got full coverage through Allstate and he acted like he didn't know that insurance company. After the 3rd day of driving the car the check engine oil light came on. We were not able to drive it to Four Corners because we were concerned it might have maintenance issues on our drive.
26 Sep 2016
Ask for a van and was put in something smaller
Pros: The price
Cons: Didn't get what I booked
28 Sep 2016
Pros: Value for money
Cons: Unfriendly counter person at Salt Lake city who attempted to bamboozle us into buying excessive insurance. I understand the game but at least it could have done with a little more finesse.
Pros: They better organized than the Denver location and had us on our way to the airport quickly.
13 Jul 2016
Waiting for the worst....but it never happened!
Pros: I was so impressed by the ease of our Las Vegas check out that I expected a big issue of some sort on the return and it just didn't happen! Checked-In, refunded deposit, and wished us a good day!
15 Jul 2016
Left us stranded at the airport.
Cons: My Flight was suppose to land at 10:30 PM, but was delayed and landed at about 11:20 PM. I got my baggage and went to wait in the Fox shuttle line. There were two other guys waiting and had been trying to call the Fox office, but no one was answering. They close at 12:00 midnight. They obviously left early and ignored our attempt to get them to pick us up. I had to rent another car from Dollar and it cost me an extra $50.00. I am disgusted at Fox's laziness and poor customer service.
18 Aug 2016
Pros: The mileage on the KIA was good.
Cons: Where to start. The inside of the windshield and the inside of the back window were dirty. I didn't realize this until the sun shone on the windshield and visibility was poor due to the dirt. This was a safety hazard until I cleaned the glass myself.
The tires were worn. The serviceman at a tire place I went to (due to low tire pressure) pointed the wear out and asked how long I'd have to drive the car.
Finally, when I returned the car, I found out that company policy is that the cars not be driven in Montana because their insurance does not apply in Montana. In other words, had I bought the insurance and had had a wreck in Montana, I would not have been covered. I was told at check-in, that there's a sign inside the rental building stating that the cars are not to be driven in Montana, but I didn't see it, nor did the rental agent mention this little detail. I see no mention of this policy on the webpage where I booked the car, either. Imagine making the car reservation for your Montana vacation and finding out on arrival at the agency that you're not supposed to drive in Montana!!
31 Aug 2016
Decent value...could be better.
Pros: Good car, good price
Cons: Local office does not answer phone. I flight was delayed for 10 hours and I attempted to contact the local office to confirm my arrangement throughout the delay. No one answered. However, i was able to connect on live chat.
Parking lot is dark. It was hard to inspect the car at pickup.
6 Sep 2016
Never again, easy to be lured in by price but wait
Cons: Wait times for shuttle pickup and wait times at the location to check in, total time 1.5 hours from beginning of pick up wait to vehicle drive away.
Cons: I was required to fill out damage report on the rental before I picked it up. However, I was very concerned that the actual damage would be charged to me because I paid for full coverage insurance and the host didn't want to confirm the damage I identified.
13 Sep 2016
Almamo not great in salt Lake
Pros: I had made a reservation to have a car ready by 30 minutes after arriving at airport. The car was not ready and we had to wait for over 30 minutes for a car. They upgraded us to a small SUV. While the thought was nice the car smelled horrible due to cigarette smoke.
19 Sep 2016
Pros: Customer service at the counter was great! I got my car pretty fast.
Cons: I did have to put air in the tires.
26 Sep 2016
Cons: Not charge what was quoted.....car was filthy. Crumbs and stains all over interior, not even vacuumed
28 Sep 2016
Pros: Great car!
Cons: First care we went into was smoke filled and over powering. Smokers should be fined heavily for what they do to rental cars.
Pros: We realized we needed the car an extra day, and wanted to drop it off at the airport instead of the Hertz in town. We were able to get the extra day and drop off changed, which was nice.
Cons: The staff at the Hertz in town were a little unpleasant. However the gentleman at the airport was very professional and pleasant to work with.
5 Jun 2016
Pros: Hertz at the airport came through for me after Kayak failed me. The honored my price when they certainly didn't have to.
Cons: Kayak allowed me to rent a car with a 1200 Saturday pickup, the only problem Hertz Downtown closes at 1200 on Saturday.
20 Sep 2016
16 Sep 2016
They took my reservation but had no car for me
Pros: I have nothing good to say, this was a terrible experience.
Cons: A car rental company exists for the sole purpose of renting cars. Hertz exhibited overwhelming incompetence by accepting my reservation and providing me with a confirmation number, only to inform me that there were no cars available when I arrived for pickup. They are much better at taking reservations than they are at holding reservations and backing them with real live cars. They didn't bother to notify me that they had no cars so I could make alternate plans. I had to take my wife and older parents on a 1+ hour train ride to another car rental company to get a car.
18 Sep 2016
Even though car was reserved, no car was available
Cons: I reserved a car over a week out. When we showed up at the counter, they said no car was available period. When a car was available the next day that was not a subcompact, they made us pay for an upgrade.
Cons: Awkward trying to find information at airport car rental station as to where E-Z counter is (there is none) and not knowing who to call re shuttle at airport. Also their not having map at rental station thus I got lost looking for the rental station when returning the car.
19 Sep 2016
Good car but confused
Pros: The car was nice and clean
Cons: Wait time for my rental was well over 30 minutes. The cleanliness of the rental facility and bathrooms was very poor...
The only directions for drop off lead you to airport and they are about 2 miles away from airport. Very confusing and took us a lot of extra time and stress to actually find their facility. Turns out because they are called "advantage" and "Ez rent a car" our google maps can't handle such confusion
20 Sep 2016
Insurance was a not helpful at all!
Cons: After only having the car for 3 hours, I returned it and the worker claimed a "significant" dent in the passenger door. It was in no realm significant, and I don't even believe they will actually get any work done. While I was not there for the incident, it was probably just a door hit. However, I purchased insurance off of Kayak and thought I was covered. The EZ Rent-A-Car worker then informed me that they do not work with 3rd party insurers and that they would be sending me the bill and I would have to file the claim. This is ridiculous! Also, they did an absolutely horrible job recording my correct billing address. Severely horrible experience. If Kayak does business with other car rentals they should only offer the businesses insurance so that the renter doesn't have to get the runaround when damage occurs.
Cons: Our flight arrived at 1:15AM and Firefly's hours were until 2:00 AM. They decided to close early and left many families stranded at the airport. We ended up using Budget and paying more because we did not have a reservation. When we called Firefly, the number did not lead to the SLC location and the person kept telling us on the phone that they should be there and that they were on a break. We waited more than 10 minutes. Budget told us they left for the day/eve. Bad service. Don't use them unless you're sure they will be open.