Cons: They tried to give me s car on empty. Said they couldn't find gas card. When I refused they had to switch out car.
4 Feb 2017
Pros: The price was very competitive (unless you consider adding an addtional driver). The car was clean and operated normally without issue (no cruise control though.....)
Cons: Upon pick up I was advised of a $13.99 fee to add an additional driver (my spouse) which I had never heard of (even with my previous rentals with Hertz). This is, in my opinion, is an over reach and will not consider Hertz in the future as I had never been charged this by other vendors.
Also, the compact car I received, did not have cruise control which is an annoyance if you are taking the car on the highway and obviously did not realize the situation at the time of pick up.
25 Feb 2017
Pros: Personnel very nuce
25 Feb 2017
No cars were available was stranded at rental plac
Pros: Hertz representative was honest, told me I was missinformed about the rental car. Couldn't help me my reservation was never received by them.
Cons: I paid for insurance on their site. Not sure if I will see
3 Mar 2017
Cons: no window washer fluid
19 May 2017
Pros: the service reps were very helpful and friendly
Cons: I had absolutely no problems with my rental experience
4 Jul 2017
Pros: I did like that the car (mazda 3) had blind spot monitors.
Cons: Had to wait too long for them to get the car ready.
4 Aug 2017
Pros: The car had nice seats. It was a newer car with 14,000 miles.
Cons: The car smelled like cigarette smoke. Randi at the front desk was extremely rude to me and the other customers in line. There was a misunderstanding with where to drop off/pick up car and the front desk lady made it feel like it was our fault and we could not change it. She also said that our car insurance wouldn't cover rental and she didn't even know our policy or ask. Very poor experience! Not renting with Hertz again.
15 Sep 2017
Hertz in a Hurricane
Pros: I liked the original price quoted, I liked the rate to return the car empty. Customer service agents were nice enough. The return was very quick.
Cons: Admittedly I had mistakenly booked a car at an offsite location rather than the airport. When I asked what price the airport location could give me there was a $500 difference. $500! Does that make any sense to anyone?
When I picked up the car on Nova Road I asked if I could return it to DAB,,,would there be a drop off fee? They couldn't tell me and said I would have to call that DAB location. Both Hertz locations less than 5 miles from each other and yet could not share that information...poor customer service. I can't be the first person who has asked that question.
Forecasts of Hurricane Irma made me decide to return home early and was able to get one of the last flights out before the airports closed, but would have to leave from MCO. Having learned from my first experience I called MCO location and was told I would have to call the Nova Road location. Does this make sense? Again poor customer service. Called Nova Road and they said I could return to MCO with additional charge. So I wound up paying $80 more to return to MCO due to a hurricane having rented the car for 4 days instead of the original 9 day reservation. My $22 a day turned into $66 per day plus change fees. I will not choose Hertz again. And I am a gold member.
Cons: I was charged an additional 21 usd without full disclosure about the cost. I did not re-check the aggreement before signing it since I trusted budget. I was wrong.
3 Sep 2016
They stole my GPS in Orlando
Pros: The person who waited on me initially was courteous and professional.
Cons: When I called Daytona to advise that my GPS was left in the car. She checked list and found to no avail...she then left a message for management at MCO to look into it and contact me. I've yet to hear from anyone and she never followed up with me to see if I've been contacted.
13 Nov 2016
Not able to use
Cons: Drop off location would not allow after hours drop off
7 Apr 2017
Pick up was a mess
Pros: The car was nice
Cons: Even though I said I was flying in late, the rental car place wasn't open. Luckily, the desk lady called me ahead of time (not to warn me, but because she wanted to give my car to someone else). I had to have my father drive over and pick up the car for me. The lady said that we'd be able transfer the car into my name once I flew in. But, when we called budget, they said it'd be an additional fee to add me as a driver. I explained that my father would not be driving the car, just me, but the budget customer service were not helpful and were actually very rude.
17 May 2017
Best deal I ever got.
Cons: Not aplicabable
28 Aug 2017
Cons: If there was a way to make anything worse they did it
29 Aug 2017
i need my insurance payment back 2 nd policy
Cons: on site agent confused my wife into buying a policy that we all ready purchased 78 dollars on line and another 120.00 to pick up im asking all parties involved for refund
Pros: Had a great car low miles great running car, very satisfied
1 Aug 2016
Pros: Clean vehicle that ran well the entire two weeks.
9 Nov 2016
Wrong Location of rental
Pros: i DID NOT RENT THE CAR IN DAYTONA BEACH.
1 Mar 2017
Pros: The Ormond agency was 1/3 the price of agencies in neighboring Daytona Beach. They also resolved the billing dispute caused by the FLL agency.
Cons: Dropoff at FLL. Attendant marked the windshield and said everything is done. No receipt provided. When I checked my CC, it took a week for the bill to show up and it included several extra days. A call to the Ormond agency got the bill corrected.